Homecare Homebase

“Does the job

Pros

Maintaining the database is fantastic when everything runs smoothly and I appreciate how well it performs but if even one teammate ignores the SOP managing it quickly becomes a total nightmare.

Cons

When it comes to training I feel it could be a lot more effective. Most of the material is just long prerecorded videos that fail to hold attention or really engage learners. Service interruptions aren't common and generally it's been manageable but I've run into multiple occasions where HCHB support seemed to throw up their hands, telling me things like 'must be a device issue' or advising 'uninstall/reinstall Citrix' instead of offering real help.

“Hard to use and creates extra work

Pros

Almost nothing about this tool appealed to me. When I switched over I came from a proprietary EMR that was basically a digital version of their paper forms saved as PDFs and before that I used Epic which complex but offered a lot of customization.

Cons

It was honestly awful. To me Homecare Homebase feels like I'm writing my notes in a Word file with little prompts slapped in rather than using a real clinical system. Almost nothing is organized, you can even delete those prompts if you want which makes me uneasy and in practice it often creates redundant work. I left a system that, while imperfect, was reasonably workable and ended up on a platform that repeatedly required me to enter the same information twice. It offered no meaningful support or efficiency and just made my workflow slower and more frustrating.

“A helpful system

Pros

Overall HCHB has really improved my day-to-day life working in healthcare. I'm especially impressed by the variety of ways I can upload documents as attachments and I like that I can store wound photos separately or keep my paper visit notes distinct for billing purposes. Faxing directly from HCHB is simple which saves me time. The Workflow feature keeps my tasks organized something I rely on when I'm juggling phone calls and other responsibilities. We've also collaborated with HCHB on custom projects and they've consistently been responsive and willing to build features tailored to how we need things to operate.

Cons

I've found the order tracking to be a bit difficult because every order I fax requires entering a date and a comment which eats up a lot of time in a busy office with a high volume of orders. When I'm handling multiple requests at once having to stamp each one individually slows me down. It would be really helpful if there were an option to apply a date and comment to a group of orders at once and fax them as a single batch with a select-all function. That kind of bulk action would organize our workflow and reduce repetitive data entry.