softwareHypercare Software Reviews
8 Reviews
Overall Rating
4.8
8 Reviews
Rating Distribution
5
(6)
4
(2)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Overall Rating
4.8
8 Reviews
Rating Distribution
5
(6)
4
(2)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Filters
Specialty
Provider Size
Time Used
good
good
Pros
Hypercare Software provides real-time communication and coordination among healthcare teams, enhancing patient care and safety.
Cons
Implementation and integration may require significant time and resources, potentially disrupting workflow initially.
Ease of use
9
Value for money
5
Customer Support
5
Functionality
5
Test
Software Finder, 101-500 employees
Less than 6 months
Apr 25, 2024
Unknown
Unknown
Pros
This messaging service offers a secure platform for sharing confidential information within a network of contacts. The ability to transmit images expands our capability to deliver healthcare services.
Cons
Ive noticed some glitches and only the admin can kick people out of chats. Occasionally if someone resigns we have to recreate the entire chat.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Stacey
Hospital & Health Care, 11-50 employees
More than a year
May 06, 2022
Hypercare in a large Medical Imaging facility.
Hypercare in a large Medical Imaging facility.
Pros
Its simplicity allows me to effortlessly create and designate groups to include specific users.
Cons
I cant mark conversations to revisit later so its easy to lose track of important discussions buried under newer messages in group chats.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Carey
Medical Practice, 51-100 employees
Less than a year
Apr 13, 2022
Hypercare is helpful!
Hypercare is helpful!
Pros
Its straightforward to navigate and facilitates immediate contact with staff to swiftly address issues.
Cons
I wish the onboarding and user removal processes were simpler (currently managed by an onsite admin) and theres sometimes a delay.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Heidi
Hospital & Health Care, 500+ employees
More than a year
Apr 05, 2022
Perspectives from an Allied Health clinician
Perspectives from an Allied Health clinician
Pros
Its userfriendly and easily accessible. While presumed to be PHIPAcompliant it would be helpful to have a reminder upon each login. The ease of reaching out to fellow clinicians without the wait times and delays of traditional paging systems significantly enhances patient care.
Cons
While using wifi I dont receive push notifications; I have to switch to cellular data. It would be helpful to have an option for scheduled shutdowns when not on shift especially for users with set schedules.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
Lorraine
Hospital & Health Care, 500+ employees
More than a year
Dec 04, 2021
Hypercare
Hypercare
Pros
Its userfriendly and prioritizes customer security. Direct access bypasses the need for an answering service enhancing efficiency.
Cons
It would be great to let customers input their names instead of just their numbers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
Hospital & Health Care, 1-10 employees
Less than 6 months
Nov 15, 2021
Indispensable tool
Indispensable tool
Pros
This platform saves me valuable time and streamlines my interactions with specialists and colleagues reducing the risk of errors. We adhere to etiquette guidelines but its incredibly reassuring to know that I can reach out to physicians oncall personnel or any clinical staff at the hospital when necessary. In fact much of my daily practice relies on Hypercare.
Cons
Im eagerly awaiting more integration with my EMR. Some of my colleagues dont respond to my messages and Hypercare isnt available in all the hospitals where I work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Michael
Medical Practice, 1-10 employees
More than a year
Mar 08, 2021
Great way to support team based care
Great way to support team based care
Pros
As a physician deeply involved in multidisciplinary team care I rely on this software extensively for those urgent queries that could otherwise hinder patient care. Having realtime communication with various team members such as nursing staff outreach workers and LTC personnel while ensuring patient privacy is crucial. This tool significantly accelerates patient progress as it operates independently of different EMRs or organizations across various devices and can even be accessed via the web effectively resolving numerous communication hurdles.
Cons
Getting started with Hypercare is a breeze but integrating it into our workflow requires some thought. While its quicker than email or fax and simpler than making phone calls adapting to this new collaboration tool might not be immediately intuitive for teams who arent used to working together in this way.
Ease of use
9
Value for money
10
Customer Support
4
Functionality
9
Craig
Hospital & Health Care, 51-100 employees
More than a year
Mar 03, 2021
Filters
good
good
Pros
Hypercare Software provides real-time communication and coordination among healthcare teams, enhancing patient care and safety.
Cons
Implementation and integration may require significant time and resources, potentially disrupting workflow initially.
Ease of use
9
Value for money
5
Customer Support
5
Functionality
5
Test
Software Finder, 101-500 employees
Less than 6 months
Apr 25, 2024
Unknown
Unknown
Pros
This messaging service offers a secure platform for sharing confidential information within a network of contacts. The ability to transmit images expands our capability to deliver healthcare services.
Cons
Ive noticed some glitches and only the admin can kick people out of chats. Occasionally if someone resigns we have to recreate the entire chat.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Stacey
Hospital & Health Care, 11-50 employees
More than a year
May 06, 2022
Hypercare in a large Medical Imaging facility.
Hypercare in a large Medical Imaging facility.
Pros
Its simplicity allows me to effortlessly create and designate groups to include specific users.
Cons
I cant mark conversations to revisit later so its easy to lose track of important discussions buried under newer messages in group chats.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Carey
Medical Practice, 51-100 employees
Less than a year
Apr 13, 2022
Hypercare is helpful!
Hypercare is helpful!
Pros
Its straightforward to navigate and facilitates immediate contact with staff to swiftly address issues.
Cons
I wish the onboarding and user removal processes were simpler (currently managed by an onsite admin) and theres sometimes a delay.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Heidi
Hospital & Health Care, 500+ employees
More than a year
Apr 05, 2022
Perspectives from an Allied Health clinician
Perspectives from an Allied Health clinician
Pros
Its userfriendly and easily accessible. While presumed to be PHIPAcompliant it would be helpful to have a reminder upon each login. The ease of reaching out to fellow clinicians without the wait times and delays of traditional paging systems significantly enhances patient care.
Cons
While using wifi I dont receive push notifications; I have to switch to cellular data. It would be helpful to have an option for scheduled shutdowns when not on shift especially for users with set schedules.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
Lorraine
Hospital & Health Care, 500+ employees
More than a year
Dec 04, 2021
Hypercare
Hypercare
Pros
Its userfriendly and prioritizes customer security. Direct access bypasses the need for an answering service enhancing efficiency.
Cons
It would be great to let customers input their names instead of just their numbers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
Hospital & Health Care, 1-10 employees
Less than 6 months
Nov 15, 2021
Indispensable tool
Indispensable tool
Pros
This platform saves me valuable time and streamlines my interactions with specialists and colleagues reducing the risk of errors. We adhere to etiquette guidelines but its incredibly reassuring to know that I can reach out to physicians oncall personnel or any clinical staff at the hospital when necessary. In fact much of my daily practice relies on Hypercare.
Cons
Im eagerly awaiting more integration with my EMR. Some of my colleagues dont respond to my messages and Hypercare isnt available in all the hospitals where I work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Michael
Medical Practice, 1-10 employees
More than a year
Mar 08, 2021
Great way to support team based care
Great way to support team based care
Pros
As a physician deeply involved in multidisciplinary team care I rely on this software extensively for those urgent queries that could otherwise hinder patient care. Having realtime communication with various team members such as nursing staff outreach workers and LTC personnel while ensuring patient privacy is crucial. This tool significantly accelerates patient progress as it operates independently of different EMRs or organizations across various devices and can even be accessed via the web effectively resolving numerous communication hurdles.
Cons
Getting started with Hypercare is a breeze but integrating it into our workflow requires some thought. While its quicker than email or fax and simpler than making phone calls adapting to this new collaboration tool might not be immediately intuitive for teams who arent used to working together in this way.
Ease of use
9
Value for money
10
Customer Support
4
Functionality
9
Craig
Hospital & Health Care, 51-100 employees
More than a year
Mar 03, 2021