Hypercare Software

Unknown

Pros

This messaging service offers a secure platform for sharing confidential information within a network of contacts. The ability to transmit images expands our capability to deliver healthcare services.

Cons

Ive noticed some glitches and only the admin can kick people out of chats. Occasionally if someone resigns we have to recreate the entire chat.

Hypercare in a large Medical Imaging facility.

Pros

Its simplicity allows me to effortlessly create and designate groups to include specific users.

Cons

I cant mark conversations to revisit later so its easy to lose track of important discussions buried under newer messages in group chats.

Hypercare is helpful!

Pros

Its straightforward to navigate and facilitates immediate contact with staff to swiftly address issues.

Cons

I wish the onboarding and user removal processes were simpler (currently managed by an onsite admin) and theres sometimes a delay.

Perspectives from an Allied Health clinician

Pros

Its userfriendly and easily accessible. While presumed to be PHIPAcompliant it would be helpful to have a reminder upon each login. The ease of reaching out to fellow clinicians without the wait times and delays of traditional paging systems significantly enhances patient care.

Cons

While using wifi I dont receive push notifications; I have to switch to cellular data. It would be helpful to have an option for scheduled shutdowns when not on shift especially for users with set schedules.

Hypercare

Pros

Its userfriendly and prioritizes customer security. Direct access bypasses the need for an answering service enhancing efficiency.

Cons

It would be great to let customers input their names instead of just their numbers.

Indispensable tool

Pros

This platform saves me valuable time and streamlines my interactions with specialists and colleagues reducing the risk of errors. We adhere to etiquette guidelines but its incredibly reassuring to know that I can reach out to physicians oncall personnel or any clinical staff at the hospital when necessary. In fact much of my daily practice relies on Hypercare.

Cons

Im eagerly awaiting more integration with my EMR. Some of my colleagues dont respond to my messages and Hypercare isnt available in all the hospitals where I work.

Great way to support team based care

Pros

As a physician deeply involved in multidisciplinary team care I rely on this software extensively for those urgent queries that could otherwise hinder patient care. Having realtime communication with various team members such as nursing staff outreach workers and LTC personnel while ensuring patient privacy is crucial. This tool significantly accelerates patient progress as it operates independently of different EMRs or organizations across various devices and can even be accessed via the web effectively resolving numerous communication hurdles.

Cons

Getting started with Hypercare is a breeze but integrating it into our workflow requires some thought. While its quicker than email or fax and simpler than making phone calls adapting to this new collaboration tool might not be immediately intuitive for teams who arent used to working together in this way.