ICANotes Reviews

“Too Many Issues

Pros

When the site is working well, it is efficient.

Cons

ICANotes is ALWAYS acting up and logging me out or not responding. There is no excuse for this system to have this many problems every week. It is unreliable.

“Exceptional follow-up support

Pros

I like their follow up support and the detailed step by step process they provide for documentation.

Cons

I have no concerns as it serves me well.

“A frustrating experience

Pros

I have noticed that the preselected notes and templates available for charting are very useful. They make it much easier for me to keep track of information and save time.

Cons

They made changes to my account without my consent which resulted in an increase in my rate without any prior notice.

“Limited customization options!

Pros

Charting does become more streamlined with it. Although I have to add many of my own buttons for compliance with different insurance companies, it still feels quite robust.

Cons

Integrating claims with InAvalon has been a total nightmare since the switch and I have been frustrated by the lack of support. When I started, the learning curve for charting in iCanNotes was about average. I wish there were more customization options. I have a lot of extra buttons on my screen that I will never use.

“The Perfect EHR !!

Pros

As an APRN/owner about to launch my practice, ICANotes has been a great relief for me. I had used it during my clinicals and I'm glad I returned to ICANotes. I really appreciate the "click boxes" feature for charting, which generates a well written narrative in the progress note. The integration of assessment tools and the smooth workflow are impressive. I can complete a note in just three minutes, maintaining excellent quality. The trainers and customer support team are exceptional! They have been incredibly supportive and I enjoy training with them. It's no surprise they have a full training schedule!

Cons

For now i don't have any negative feedback to share.

“The struggles of using ICANotes

Pros

What I like about this EHR system is its certification ensuring that the notes are easy to manage and will pass any audit. That is my main reason for choosing this system. I find myself in more contact with their IT department than with Simple Practice.

Cons

I am facing some challenges with ICANotes+. The charting process can be quite overwhelming unlike their legacy program. My clients have expressed frustration with the system, finding it difficult to complete paperwork, sometimes taking them over 4 hours for an intake. I also experience frequent page crashes while using it. Unlike other EHR systems like Google Meets or Simple Practice, I have had to clear the cache and add "https://" to load certain webpages, which shouldn't be necessary. Troubleshooting issues has become a regular occurrence, requiring constant IT support. Moving my clients from another EHR to this one has been challenging too. Unfortunately, I can't use my own editable forms or assessments during client sessions.

“Quick assessments and integrated notes

Pros

It is a very capable software with the ability to create mental health forms such as screening questionnaires and treatment plans with measurable objectives in a matter of minutes. I can perform complete mental health assessments just by sitting on my computer and rarely need a notepad. Note taking is a breeze and it is easy to include a thorough mental health status examination. All the notes are organized well and I love that I can also link my treatment plans to my case notes so that I can keep in mind therapy progress when creating a case note.

Cons

I haven’t really faced any real issues while using it but there are still some inconveniences every now and then. The software sometimes struggles to keep up to my pace due to internet issues at my end or probably server issues on their end. The UI is not very smooth itself which adds to the lags and overall sluggish appearance. Training program is very hectic, requiring us to take a whole week off just to be able to comprehend the basic usage of ICANotes.

“Benefits of ICANotes

Pros

ICANotes is an amazing medical note taking software. I love that I am able to construct algorithms and speed up my work using ICANotes. There are so many different charts available and navigating them is very easy. I can include clear and comprehensive guideline categories that may be incorporated into the notes with the press of a button. The pharmacy section is extremely user-friendly and I have yet to come across a drug that isn't listed here. Each charts front page makes it simple to see allergies and medical issues at a glance, promoting safety and fast recall to physicians when necessary.

Cons

One of the major problems that we face is the connectivity issues. We have faced so many significant disruptions and pauses that our company had to move to a web-based launch, rather than remote log-in. It was very time consuming and unpleasant, given the pace that my business required. That being said, they have significantly improved the connectivity and added a lot more servers than before. I would like some minor UI changes as well. Like the ability to left-align categories in each section so that the headers dont appear to be floating in the middle of the page.

“The EHR solution for mental health

Pros

I have heard many mental health providers who have been using this software for a long time speak very positively about it. They really appreciate the EHR and feel that it suits their needs perfectly.

Cons

I am not satisfied with this software for several reasons. It runs very slowly and the "web based" RDP connection lacks sufficient RAM. The customer service is terrible with no one available to assist and their solutions are not helpful. Integrating with their preferred partners is nearly impossible. They charge for services that others don't, and their response times can stretch for months, even with weekly follow-ups. Running reports is a comical experience, taking hours or even days, whereas it would only take seconds in other billing systems. We've had to dedicate a special computer just for running reports in ICANotes, as they can take 8-24 hours to complete before exporting.

“Easy Learning

Pros

ICAnotes is very easy to learn, primarily due to the helpful video instructions that guide me through its various features. The customer service representatives have consistently been incredibly supportive and friendly whenever I have needed assistance. I admire the tools that allow me to customize my progress notes to fit my approach to addressing treatment challenges. Completing progress notes is quick and effortless, which is a great advantage. Integrating ICAnotes into our practice was easy because it includes all the essential features that mental health providers need, such as assessment forms, consent documents, and a fully integrated calendar that automatically reminds patients of their appointments. Also, it offers a telemedicine platform, which enhances our ability to provide care.

Cons

Invoicing is not as polished as other modules in ICANotes. For example, the invoicing on HCFA forms will only allow me to print one service per form, and I normally require the ability to print and bill several charges on one form weekly or monthly. We eventually had to move to a clearinghouse for billing which solved the issue for us. It is great that I can always get help from online forums which are full of helpful advice. If anything is beyond my capabilities, the customer service team is always available.

“A huge Disappointment

Pros

I have to be truthful; I do not have any positive feedback to share.

Cons

Unfortunately nothing in this system works as it should.

“How pre-populated tabs enhance assessments?

Pros

I like the pre populated tabs for assessments, compiled group note topics, treatment plan goals etc. They complement the substance use disorder diagnosis perfectly.

Cons

The only con I've noticed is the extended time it takes to compile notes and log into the system.

“Kindly take a moment to read this

Pros

The reminders that are sent to patients for their appointments are the best feature, in my opinion.

Cons

I have found the support to be unhelpful and the server crashes are frequent. The system takes too long to load and is difficult to navigate. I often encounter repetitive screens and switching between calendars for different providers is time consuming. The telehealth feature doesn't function properly and the notes feel repetitive and lack individualization.

“Impressive Automation

Pros

It offers many powerful features, such as linking case notes, creating assessment plans for patients, and managing screening documentation, among others. Also, it aids in conducting comprehensive medical status examinations. I am particularly impressed by the automated features, which are not only impressive but also save a significant amount of time.

Cons

It has a learning curve to it and cannot be followed through training videos alone. Tech staff is required to completely get a hold of it.

“Why I Have No Desire to Switch?

Pros

Scheduling patients and keeping records has become incredibly easy with this software. I have been using it for nearly two years now, and I have not even considered switching to another option.

Cons

I don’t know about others but sometimes it would crash and become totally unusable for me.

“Scheduling is easy with ICANotes

Pros

The ease of scheduling patients and managing records is what I truly liked about this platform.

Cons

There have been times when the system encountered errors, making it completely unusable for me.

“All-in-one solution

Pros

A long list of excellent features including creating mental health forms such as questionnaires is what sold me on this program. No matter what you need for your practice, it surely has that covered for you!

Cons

Nothing at all.

“My journey with this EHR since 2012

Pros

I found it to be the most affordable and havent really found any issue ever since I started using it in 2012. An excellent do-it-all EHR that includes progress notes, billing, and patient portal.

Cons

Initially it had some bugs when it came to navigating but it has long been solved.

“Efficient and user-friendly

Pros

It covers a broader range of clinical services giving it an edge over other EHR software. Building and maneuvering algorithms allow me to fasten my work pace. Its quite user-friendly in terms of medication area. I have been using this software for 2 years now. Works really well for me. I hope this flow remains the same.

Cons

There are some web-based connectivity issues that are time-consuming. Apart from that, I would definitely recommend this software to everyone.

“Speeding up my tasks

Pros

I liked the ease-of-use and the ability to do e-prescribing. It is not new but the buttons system neatly integrated in this software to insert text speeds up my tasks.

Cons

It has weird glitches and at times slows down to a halt. But these issues are not uncommon and I have seen it in other softwares as well.