softwareICANotes EHR Software Reviews
38 Reviews
Overall Rating
4
38 Reviews
Rating Distribution
5
(20)
4
(10)
3
(2)
2
(0)
1
(6)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
38 Reviews
Rating Distribution
5
(20)
4
(10)
3
(2)
2
(0)
1
(6)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
I finally found the right EHR for my behavioral health practice
I finally found the right EHR for my behavioral health practice
Pros
As an APRN/owner about to launch my practice, ICANotes has been a great relief for me. I had used it during my clinicals and I'm glad I returned to ICANotes. I really appreciate the "click boxes" feature for charting, which generates a well written narrative in the progress note. The integration of assessment tools and the smooth workflow are impressive. I can complete a note in just three minutes, maintaining excellent quality. The trainers and customer support team are exceptional! They have been incredibly supportive and I enjoy training with them. It's no surprise they have a full training schedule!
Cons
For now i don't have any negative feedback to share.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alelea
Hospital & Health Care, 1-10 employees
Less than 6 months
Dec 05, 2023
I am trying desperately to make this EHR system work for me
I am trying desperately to make this EHR system work for me
Pros
What I like about this EHR system is its certification ensuring that the notes are easy to manage and will pass any audit. That is my main reason for choosing this system. I find myself in more contact with their IT department than with Simple Practice.
Cons
I am facing some challenges with ICANotes+. The charting process can be quite overwhelming unlike their legacy program. My clients have expressed frustration with the system, finding it difficult to complete paperwork, sometimes taking them over 4 hours for an intake. I also experience frequent page crashes while using it. Unlike other EHR systems like Google Meets or Simple Practice, I have had to clear the cache and add "https://" to load certain webpages, which shouldn't be necessary. Troubleshooting issues has become a regular occurrence, requiring constant IT support. Moving my clients from another EHR to this one has been challenging too. Unfortunately, I can't use my own editable forms or assessments during client sessions.
Ease of use
3
Value for money
2
Customer Support
10
Functionality
3
Paola
Mental Health Care, 1-10 employees
Jul 08, 2023
Great for mental healthcare facilities.
Great for mental healthcare facilities.
Pros
It is a very capable software with the ability to create mental health forms such as screening questionnaires and treatment plans with measurable objectives in a matter of minutes. I can perform complete mental health assessments just by sitting on my computer and rarely need a notepad. Note taking is a breeze and it is easy to include a thorough mental health status examination. All the notes are organized well and I love that I can also link my treatment plans to my case notes so that I can keep in mind therapy progress when creating a case note.
Cons
I haven’t really faced any real issues while using it but there are still some inconveniences every now and then. The software sometimes struggles to keep up to my pace due to internet issues at my end or probably server issues on their end. The UI is not very smooth itself which adds to the lags and overall sluggish appearance. Training program is very hectic, requiring us to take a whole week off just to be able to comprehend the basic usage of ICANotes.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Kelly
Health, Wellness and Fitness, 11-50 Employees employees
Feb 16, 2023
ICANotes speeds up my work.
ICANotes speeds up my work.
Pros
ICANotes is an amazing medical note taking software. I love that I am able to construct algorithms and speed up my work using ICANotes. There are so many different charts available and navigating them is a breeze. I can include clear and comprehensive guideline categories that may be incorporated into the notes with the press of a button. The pharmacy section is extremely user-friendly and I have yet to come across a drug that isn’t listed here. Each charts front page makes it simple to see allergies and medical issues at a glance, promoting safety and fast recall to physicians when necessary.
Cons
One of the major problems that we face is the connectivity issues. We have faced so many significant disruptions and pauses that our company had to move to a web-based launch, rather than remote log-in. It was very time consuming and unpleasant, given the pace that my business required. That being said, they have significantly improved the connectivity and added a lot more servers than before. I would like some minor UI changes as well. Like the ability to left-align categories in each section so that the headers dont appear to be floating in the middle of the page.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Mike G.
Medical Practice, 11-50 Employees employees
Jan 16, 2023
OK for Small Mental Health Group
OK for Small Mental Health Group
Pros
The mental health providers who have been using this software for a long time really speak highly of it. They have a strong affinity for the EHR and believe it works best for them.
Cons
I am not satisfied with this software for several reasons. It runs very slowly and the "web based" RDP connection lacks sufficient RAM. The customer service is terrible with no one available to assist and their solutions are not helpful. Integrating with their preferred partners is nearly impossible. They charge for services that others don't, and their response times can stretch for months, even with weekly follow-ups. Running reports is a comical experience, taking hours or even days, whereas it would only take seconds in other billing systems. We've had to dedicate a special computer just for running reports in ICANotes, as they can take 8-24 hours to complete before exporting.
Ease of use
7
Value for money
7
Customer Support
3
Functionality
7
Alexandra
Financial Services, 1-10 employees
More than a year
Jan 13, 2023
Easy to learn, simple to follow.
Easy to learn, simple to follow.
Pros
ICAnotes is easy to learn - thanks to helpful video instructions for utilizing it. The customer service representatives have always been exceedingly helpful and kind. I enjoy the tools that allow me to customize my progress notes based on how I approach treatment difficulties. Progress notes can be completed fast and effortlessly. It was simple to integrate into our practice because it includes all of the features required by mental health providers, such as assessment forms, consents, and a fully integrated calendar with automatic patient reminders. It also has a telemedicine platform.
Cons
Invoicing is not as polished as other modules in ICANotes. For example, the invoicing on HCFA forms will only allow me to print one service per form, and I normally require the ability to print and bill several charges on one form weekly or monthly. We eventually had to move to a clearinghouse for billing which solved the issue for us. It is great that I can always get help from online forums which are full of helpful advice. If anything is beyond my capabilities, the customer service team is always available.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Judy G.
Medical Practice, 11-50 Employees employees
Dec 20, 2022
do not purchase ever
do not purchase ever
Pros
I must be honest I have nothing positive to say.
Cons
Unfortunately nothing in this system works as it should.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jennifer
Medical Practice, 1-10 employees
More than a year
Oct 15, 2022
Icanotes review
Icanotes review
Pros
I like the pre populated tabs for assessments, compiled group note topics, treatment plan goals etc. They complement the substance use disorder diagnosis perfectly.
Cons
The only con I've noticed is the extended time it takes to compile notes and log into the system.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kaitlyn
Hospital & Health Care, 51-100 employees
Less than a year
Sep 27, 2022
Please read...this may help you decide
Please read...this may help you decide
Pros
The reminders sent to patients for appointments is the best feature
Cons
I have found the support to be unhelpful and the server crashes are frequent. The system takes too long to load and is difficult to navigate. I often encounter repetitive screens and switching between calendars for different providers is time consuming. The telehealth feature doesn't function properly and the notes feel repetitive and lack individualization.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Melissa
Hospital & Health Care, 1-10 employees
Less than a year
Sep 16, 2022
Impressive Software for Mental Health Professionals
Impressive Software for Mental Health Professionals
Pros
It has profound facilities like case note linkages, assessment plans for patients, screening documentation, and much more. It helps with an extensive medical status examination too. Automated features are quite impressive and time-saving as well.
Cons
It has a learning curve to it and cannot be followed through training videos alone. Tech staff is required to completely get a hold of it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Rafael R.
Health, Wellness and Fitness, 2-9 employees
May 10, 2022
Very helpful in the medical industry
Very helpful in the medical industry
Pros
Scheduling patients and record keeping has been made so easy with software. I have been using it for almost 2 years now without even thinking about switching.
Cons
I don’t know about others but sometimes it would crash and become totally unusable for me.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Brett H.
Hospital & Health Care, 10-49 employees
May 03, 2022
Very Helpful in the Medical Industry
Very Helpful in the Medical Industry
Pros
The ease of scheduling patients and managing records is what I truly liked about this platform.
Cons
There have been instances where the system experienced errors, rendering it completely unusable.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Anonymous
N/A, 11-50 employees
Less than a year
May 02, 2022
Software tailor made for Mental health professionals
Software tailor made for Mental health professionals
Pros
A long list of excellent features including creating mental health forms such as questionnaires is what sold me on this program. No matter what you need for your practice, it surely has that covered for you!
Cons
Nothing at all.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Rafael R.
Health, Wellness and Fitness, 2-9 employees
Apr 29, 2022
YES to ICANotes
YES to ICANotes
Pros
I found it to be the most affordable and havent really found any issue ever since I started using it in 2012. An excellent do-it-all EHR that includes progress notes, billing, and patient portal.
Cons
Initially it had some bugs when it came to navigating but it has long been solved.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Michael F.
Mental Health Care, 2-9 employees
Apr 29, 2022
Flexible range of Services. Just how you want it to be!
Flexible range of Services. Just how you want it to be!
Pros
It covers a broader range of clinical services giving it an edge over other EHR software. Building and maneuvering algorithms allow me to fasten my work pace. Its quite user-friendly in terms of medication area. I have been using this software for 2 years now. Works really well for me. I hope this flow remains the same.
Cons
There are some web-based connectivity issues that are time-consuming. Apart from that, I would definitely recommend this software to everyone.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Jill
United Psychology Center, 10-49 employees
Apr 14, 2022
As a medical director, I approve this system
As a medical director, I approve this system
Pros
I liked the ease-of-use and the ability to do e-prescribing. It is not new but the buttons system neatly integrated in this software to insert text speeds up my tasks.
Cons
It has weird glitches and at times slows down to a halt. But these issues are not uncommon and I have seen it in other softwares as well.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Arom
Mental Health Care, 10-49 employees
Apr 06, 2022
An EMR designed specifically for Behavioral health
An EMR designed specifically for Behavioral health
Pros
Exceptional customer service and does everything we need perfectly. All of our tasks can be completed within the boundaries of the program.
Cons
I did notice that the appointment booking is slow especially when I looked in to other softwares.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Deborah D.
Mental Health Care, 10-49 employees
Apr 01, 2022
Easy transition process!
Easy transition process!
Pros
I had no problem with the transition process. its very easy to set up according to your clinical needs. Tutorials are super amazing to learn from. It has increased the productivity and navigation system is quite smooth too.
Cons
No concerns so far from my side.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Shannon
New Leaf Recovery and Wellness, 2-9 employees
Mar 09, 2022
Very Disappointing
Very Disappointing
Pros
They are highly adaptable and meet the difficult requirements of our state.
Cons
The program is a mess with an overwhelming number of buttons. Documenting services feels like navigating through a maze. The system tends to go down randomly which can be quite annoying. Additionally the outdated appearance resembling Windows 95 is both funny and a bit sad. We had to undergo a week of training and create step by step procedures because the provided training wasn't sufficient.
Ease of use
3
Value for money
2
Customer Support
8
Functionality
3
Anonymous
N/A, 51-100 employees
Less than a year
Mar 01, 2022
A horribly misrepresented product
A horribly misrepresented product
Pros
The customer service provided within the product is prompt and responsive. This is key because you'll often need their assistance.
Cons
ICANotes is noticeably slower compared to other EMRs and computer programs. There are areas where you get stuck and can't proceed such as receiving an error message when creating a patient chart without all the required information. The interface itself looks grainy and unclear, making it difficult to work with throughout the day. Scrolling is too fast, and the text windows are small, leading to difficulties in highlighting and scrolling through text within the boxes. The copy/paste functionality is inconvenient, requiring the use of an app-specific clipboard. It's challenging to refer to prior notes during a session, making it difficult to answer important questions. Updating different areas of the medical chart can only be done through specific notes, which can be cumbersome. Uploading documents requires accessing a separate website, and there's no patient communication log.
Ease of use
3
Value for money
6
Customer Support
8
Functionality
4
Brett
Hospital & Health Care, 1-10 employees
Less than 6 months
Oct 17, 2021
The review
The review
Pros
The clickable options are great although some may not be as relevant.
Cons
The system feels overcrowded and creating treatment plans is particularly challenging.
Ease of use
7
Value for money
5
Customer Support
5
Functionality
7
Keisha
Mental Health Care, 11-50 employees
Less than a year
Oct 14, 2021
Adequate for clinical practice
Adequate for clinical practice
Pros
It helps me in keeping my documents up to date and is adequate for my clinical practice. functions like edit, save and print are just one click away which makes the whole workflow very efficient.
Cons
I found no issue with this product.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Evelyn
Hope-Joy-Peace Counseling Services PLC, 10-49 employees
Mar 25, 2021
High marks for ease of use!
High marks for ease of use!
Pros
It is a very legible software and I found it extremely user-friendly. Redefined notes after claims are the few details which are worth mentioning. I noticed that typing personalized information has never been easier for me!
Cons
I think their scheduling feature is a little underpowered. It can be improved.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Michael
Michael A. Fisher, M.D., 2-9 employees
Mar 22, 2021
Accessible and Easy interface.
Accessible and Easy interface.
Pros
It is a very solid yet basic software which is quite easy to use. Their tech teams takes responsibility of training which is quite effortless. It can be accessed through your phones and tablets with well integrated connection with main database.
Cons
It is extremely simple to use but a bit expensive. Improvement in billing section will make it one of the best software to use.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Christine
Yes I Can, Inc, 2-9 employees
Mar 17, 2021
Software for Mental Health Professionals
Software for Mental Health Professionals
Pros
The software has impressive features that allow you to create mental health forms like screening questionnaires treatment plans with measurable objectives and thorough mental health assessments. Creating case notes is also easy with a comprehensive mental health status examination. Plus you can link your treatment plan and case notes to track progress in treatment. The software includes a comprehensive list of all psychotropic medications.
Cons
The software has all the essential features for mental health providers including CPT codes assessment forms consents a fully integrated calendar with automatic patient reminders and the ability to connect with a clearinghouse for electronic billing. It also has a patient portal making it easy to create clinical notes. Additionally it includes a telehealth platform making it very helpful and functional.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Rafael
Health Wellness and Fitness, 1-10 employees
Feb 19, 2021
User Friendly Great Customer Service
User Friendly Great Customer Service
Pros
It is very user friendly, making note completion easy. The customer service and training are outstanding, better than any other system I've used. The teletherapy feature is seamless, the portal is intuitive and effective and the ability to customize forms is a major advantage. The extensive library of screening tools available for in-session use or sending to clients is truly impressive. I'm amazed by the wealth of resources.
Cons
I regret not trying this system sooner. While there is a learning curve, the upcoming update is expected to address this issue and make the interface more modern.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janet
Mental Health Care, 1-10 employees
Less than 6 months
Nov 18, 2020
Outstanding EHR system
Outstanding EHR system
Pros
ICAN EHR is very easy to navigate. Many tutorials are available to guide you and customer staff is also there to help you out, I am extremely satisfied and i have been recommending it to people.
Cons
As I mentioned, I love this EHR software and I have not faced any issue while using this software.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Shannon T.
Counselor, 2-10 employees employees
Sep 15, 2020
Works great for me
Works great for me
Pros
This software works well for me. It did take me a little while to get a hang of it but since then things have become way easier. The staff is great in terms of help and resolving problems. The notes are very thorough and everything else works perfectly.
Cons
This software lacks the feature of telehealth but I am pretty sure it will be added soon.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Linda
Linda M.Guhe, MSW, 1 employee employees
Sep 04, 2020
Overview: The product along with the excellent traing has been easy for me to learn.
Overview: The product along with the excellent traing has been easy for me to learn.
Pros
The left to right organization is highly efficient and logical.
Cons
The choices in the drop down menus often lean toward more pathological options requiring me to type more than I would prefer.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Patricia
Mental Health Care, 1-10 employees
Less than 6 months
Jul 21, 2020
Biller's point of view
Biller's point of view
Pros
The color coded system helps highlight important billing and missing data, making it easy to spot.
Cons
Its frustrating that we have to manually input all the details in the start. Other billing programs pre populate most details apart from patient data, including codes, payer IDs and payers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jolene
Mental Health Care, 51-100 employees
Less than 6 months
Jan 23, 2020
Outdated
Outdated
Pros
Once you get the hang of it, creating standardized notes becomes incredibly fast. This is particularly helpful when I have to do group notes for multiple patients simultaneously.
Cons
The interface gives off a dated 90s vibe making it hard to create customized notes since the software isn't designed for manual input.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Ashley
Health, Wellness and Fitness, 101-500 employees
Less than 6 months
Oct 13, 2019
ICANotes is awesome!
ICANotes is awesome!
Pros
The robust program and excellent customer support are standout features.
Cons
There is a sharp learning curve and also the patient portal could use improvements.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Julie
Mental Health Care, 1-10 employees
Less than 6 months
Sep 25, 2019
Great software
Great software
Pros
The software and program are incredibly efficient.
Cons
I am still getting the hang of navigating the software.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Leslie
Mental Health Care, 1-10 employees
Less than 6 months
Jul 09, 2019
Wonderful customer service
Wonderful customer service
Pros
Upon logging in I can immediately start working. The navigation is simple and straightforward.
Cons
It frequently logs me out when the connection is lost.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Takeshia
Hospital & Health Care, 51-100 employees
Less than 6 months
Jun 11, 2019
ICANotes review
ICANotes review
Pros
The ease of understanding and the convenience of simply clicking buttons for some actions are great.
Cons
So far I haven't come across any questionable features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bess
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
Apr 19, 2019
Second Choice EHR for Therapist
Second Choice EHR for Therapist
Pros
The prompts provided for creating assessments, treatment plans and progress notes are invaluable. I also like the ability to add private notes.
Cons
The screens are overloaded with information making it difficult to see everything clearly. I am not a fan of the yellow background.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 1-10 employees
Less than 6 months
Apr 15, 2019
Death by 1000 clicks!
Death by 1000 clicks!
Pros
When it is functioning properly, the software provides fantastic features that significantly speed up and simplify the charting process.
Cons
The system experiences issues on almost every workday. It is frustrating not being able to access the chart room directly which is where I usually go to review patient charts. Additionally, the system determines when I can document in the chart, causing delays. Waiting for the blue ring to stop spinning and processing inquiries takes a long time. I often see a coffee cup icon with steam, but I'm unsure of its meaning. Does it imply that I should take a coffee break while waiting for the software to function properly?
Ease of use
3
Value for money
2
Customer Support
7
Functionality
7
Lynda
Mental Health Care, 11-50 employees
Less than a year
Mar 21, 2019
Best EHR for the mental health professional!
Best EHR for the mental health professional!
Pros
This platform was specifically designed to cater to psychiatry needs and offers extensive customization options. It enables quick note creation without excessive typing. The integration of EHR, billing and calendaring provides a comprehensive solution for individual providers or small to medium practices.
Cons
The visual interface appears outdated and some tasks require too many clicks to get done. However the company22. I'm sorry but I don't have any information or opinions regarding ICANotes as I am an AI language model and do not have personal experiences or preferences. My responses are based on general knowledge and information available up until September 2021.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Paul
N/A, 1-10 employees
More than a year
Feb 02, 2019
Filters
I finally found the right EHR for my behavioral health practice
I finally found the right EHR for my behavioral health practice
Pros
As an APRN/owner about to launch my practice, ICANotes has been a great relief for me. I had used it during my clinicals and I'm glad I returned to ICANotes. I really appreciate the "click boxes" feature for charting, which generates a well written narrative in the progress note. The integration of assessment tools and the smooth workflow are impressive. I can complete a note in just three minutes, maintaining excellent quality. The trainers and customer support team are exceptional! They have been incredibly supportive and I enjoy training with them. It's no surprise they have a full training schedule!
Cons
For now i don't have any negative feedback to share.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alelea
Hospital & Health Care, 1-10 employees
Less than 6 months
Dec 05, 2023
I am trying desperately to make this EHR system work for me
I am trying desperately to make this EHR system work for me
Pros
What I like about this EHR system is its certification ensuring that the notes are easy to manage and will pass any audit. That is my main reason for choosing this system. I find myself in more contact with their IT department than with Simple Practice.
Cons
I am facing some challenges with ICANotes+. The charting process can be quite overwhelming unlike their legacy program. My clients have expressed frustration with the system, finding it difficult to complete paperwork, sometimes taking them over 4 hours for an intake. I also experience frequent page crashes while using it. Unlike other EHR systems like Google Meets or Simple Practice, I have had to clear the cache and add "https://" to load certain webpages, which shouldn't be necessary. Troubleshooting issues has become a regular occurrence, requiring constant IT support. Moving my clients from another EHR to this one has been challenging too. Unfortunately, I can't use my own editable forms or assessments during client sessions.
Ease of use
3
Value for money
2
Customer Support
10
Functionality
3
Paola
Mental Health Care, 1-10 employees
Jul 08, 2023
Great for mental healthcare facilities.
Great for mental healthcare facilities.
Pros
It is a very capable software with the ability to create mental health forms such as screening questionnaires and treatment plans with measurable objectives in a matter of minutes. I can perform complete mental health assessments just by sitting on my computer and rarely need a notepad. Note taking is a breeze and it is easy to include a thorough mental health status examination. All the notes are organized well and I love that I can also link my treatment plans to my case notes so that I can keep in mind therapy progress when creating a case note.
Cons
I haven’t really faced any real issues while using it but there are still some inconveniences every now and then. The software sometimes struggles to keep up to my pace due to internet issues at my end or probably server issues on their end. The UI is not very smooth itself which adds to the lags and overall sluggish appearance. Training program is very hectic, requiring us to take a whole week off just to be able to comprehend the basic usage of ICANotes.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Kelly
Health, Wellness and Fitness, 11-50 Employees employees
Feb 16, 2023
ICANotes speeds up my work.
ICANotes speeds up my work.
Pros
ICANotes is an amazing medical note taking software. I love that I am able to construct algorithms and speed up my work using ICANotes. There are so many different charts available and navigating them is a breeze. I can include clear and comprehensive guideline categories that may be incorporated into the notes with the press of a button. The pharmacy section is extremely user-friendly and I have yet to come across a drug that isn’t listed here. Each charts front page makes it simple to see allergies and medical issues at a glance, promoting safety and fast recall to physicians when necessary.
Cons
One of the major problems that we face is the connectivity issues. We have faced so many significant disruptions and pauses that our company had to move to a web-based launch, rather than remote log-in. It was very time consuming and unpleasant, given the pace that my business required. That being said, they have significantly improved the connectivity and added a lot more servers than before. I would like some minor UI changes as well. Like the ability to left-align categories in each section so that the headers dont appear to be floating in the middle of the page.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Mike G.
Medical Practice, 11-50 Employees employees
Jan 16, 2023
OK for Small Mental Health Group
OK for Small Mental Health Group
Pros
The mental health providers who have been using this software for a long time really speak highly of it. They have a strong affinity for the EHR and believe it works best for them.
Cons
I am not satisfied with this software for several reasons. It runs very slowly and the "web based" RDP connection lacks sufficient RAM. The customer service is terrible with no one available to assist and their solutions are not helpful. Integrating with their preferred partners is nearly impossible. They charge for services that others don't, and their response times can stretch for months, even with weekly follow-ups. Running reports is a comical experience, taking hours or even days, whereas it would only take seconds in other billing systems. We've had to dedicate a special computer just for running reports in ICANotes, as they can take 8-24 hours to complete before exporting.
Ease of use
7
Value for money
7
Customer Support
3
Functionality
7
Alexandra
Financial Services, 1-10 employees
More than a year
Jan 13, 2023
Easy to learn, simple to follow.
Easy to learn, simple to follow.
Pros
ICAnotes is easy to learn - thanks to helpful video instructions for utilizing it. The customer service representatives have always been exceedingly helpful and kind. I enjoy the tools that allow me to customize my progress notes based on how I approach treatment difficulties. Progress notes can be completed fast and effortlessly. It was simple to integrate into our practice because it includes all of the features required by mental health providers, such as assessment forms, consents, and a fully integrated calendar with automatic patient reminders. It also has a telemedicine platform.
Cons
Invoicing is not as polished as other modules in ICANotes. For example, the invoicing on HCFA forms will only allow me to print one service per form, and I normally require the ability to print and bill several charges on one form weekly or monthly. We eventually had to move to a clearinghouse for billing which solved the issue for us. It is great that I can always get help from online forums which are full of helpful advice. If anything is beyond my capabilities, the customer service team is always available.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Judy G.
Medical Practice, 11-50 Employees employees
Dec 20, 2022
do not purchase ever
do not purchase ever
Pros
I must be honest I have nothing positive to say.
Cons
Unfortunately nothing in this system works as it should.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jennifer
Medical Practice, 1-10 employees
More than a year
Oct 15, 2022
Icanotes review
Icanotes review
Pros
I like the pre populated tabs for assessments, compiled group note topics, treatment plan goals etc. They complement the substance use disorder diagnosis perfectly.
Cons
The only con I've noticed is the extended time it takes to compile notes and log into the system.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kaitlyn
Hospital & Health Care, 51-100 employees
Less than a year
Sep 27, 2022
Please read...this may help you decide
Please read...this may help you decide
Pros
The reminders sent to patients for appointments is the best feature
Cons
I have found the support to be unhelpful and the server crashes are frequent. The system takes too long to load and is difficult to navigate. I often encounter repetitive screens and switching between calendars for different providers is time consuming. The telehealth feature doesn't function properly and the notes feel repetitive and lack individualization.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Melissa
Hospital & Health Care, 1-10 employees
Less than a year
Sep 16, 2022
Impressive Software for Mental Health Professionals
Impressive Software for Mental Health Professionals
Pros
It has profound facilities like case note linkages, assessment plans for patients, screening documentation, and much more. It helps with an extensive medical status examination too. Automated features are quite impressive and time-saving as well.
Cons
It has a learning curve to it and cannot be followed through training videos alone. Tech staff is required to completely get a hold of it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Rafael R.
Health, Wellness and Fitness, 2-9 employees
May 10, 2022
Very helpful in the medical industry
Very helpful in the medical industry
Pros
Scheduling patients and record keeping has been made so easy with software. I have been using it for almost 2 years now without even thinking about switching.
Cons
I don’t know about others but sometimes it would crash and become totally unusable for me.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Brett H.
Hospital & Health Care, 10-49 employees
May 03, 2022
Very Helpful in the Medical Industry
Very Helpful in the Medical Industry
Pros
The ease of scheduling patients and managing records is what I truly liked about this platform.
Cons
There have been instances where the system experienced errors, rendering it completely unusable.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Anonymous
N/A, 11-50 employees
Less than a year
May 02, 2022
Software tailor made for Mental health professionals
Software tailor made for Mental health professionals
Pros
A long list of excellent features including creating mental health forms such as questionnaires is what sold me on this program. No matter what you need for your practice, it surely has that covered for you!
Cons
Nothing at all.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Rafael R.
Health, Wellness and Fitness, 2-9 employees
Apr 29, 2022
YES to ICANotes
YES to ICANotes
Pros
I found it to be the most affordable and havent really found any issue ever since I started using it in 2012. An excellent do-it-all EHR that includes progress notes, billing, and patient portal.
Cons
Initially it had some bugs when it came to navigating but it has long been solved.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Michael F.
Mental Health Care, 2-9 employees
Apr 29, 2022
Flexible range of Services. Just how you want it to be!
Flexible range of Services. Just how you want it to be!
Pros
It covers a broader range of clinical services giving it an edge over other EHR software. Building and maneuvering algorithms allow me to fasten my work pace. Its quite user-friendly in terms of medication area. I have been using this software for 2 years now. Works really well for me. I hope this flow remains the same.
Cons
There are some web-based connectivity issues that are time-consuming. Apart from that, I would definitely recommend this software to everyone.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Jill
United Psychology Center, 10-49 employees
Apr 14, 2022
As a medical director, I approve this system
As a medical director, I approve this system
Pros
I liked the ease-of-use and the ability to do e-prescribing. It is not new but the buttons system neatly integrated in this software to insert text speeds up my tasks.
Cons
It has weird glitches and at times slows down to a halt. But these issues are not uncommon and I have seen it in other softwares as well.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Arom
Mental Health Care, 10-49 employees
Apr 06, 2022
An EMR designed specifically for Behavioral health
An EMR designed specifically for Behavioral health
Pros
Exceptional customer service and does everything we need perfectly. All of our tasks can be completed within the boundaries of the program.
Cons
I did notice that the appointment booking is slow especially when I looked in to other softwares.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Deborah D.
Mental Health Care, 10-49 employees
Apr 01, 2022
Easy transition process!
Easy transition process!
Pros
I had no problem with the transition process. its very easy to set up according to your clinical needs. Tutorials are super amazing to learn from. It has increased the productivity and navigation system is quite smooth too.
Cons
No concerns so far from my side.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Shannon
New Leaf Recovery and Wellness, 2-9 employees
Mar 09, 2022
Very Disappointing
Very Disappointing
Pros
They are highly adaptable and meet the difficult requirements of our state.
Cons
The program is a mess with an overwhelming number of buttons. Documenting services feels like navigating through a maze. The system tends to go down randomly which can be quite annoying. Additionally the outdated appearance resembling Windows 95 is both funny and a bit sad. We had to undergo a week of training and create step by step procedures because the provided training wasn't sufficient.
Ease of use
3
Value for money
2
Customer Support
8
Functionality
3
Anonymous
N/A, 51-100 employees
Less than a year
Mar 01, 2022
A horribly misrepresented product
A horribly misrepresented product
Pros
The customer service provided within the product is prompt and responsive. This is key because you'll often need their assistance.
Cons
ICANotes is noticeably slower compared to other EMRs and computer programs. There are areas where you get stuck and can't proceed such as receiving an error message when creating a patient chart without all the required information. The interface itself looks grainy and unclear, making it difficult to work with throughout the day. Scrolling is too fast, and the text windows are small, leading to difficulties in highlighting and scrolling through text within the boxes. The copy/paste functionality is inconvenient, requiring the use of an app-specific clipboard. It's challenging to refer to prior notes during a session, making it difficult to answer important questions. Updating different areas of the medical chart can only be done through specific notes, which can be cumbersome. Uploading documents requires accessing a separate website, and there's no patient communication log.
Ease of use
3
Value for money
6
Customer Support
8
Functionality
4
Brett
Hospital & Health Care, 1-10 employees
Less than 6 months
Oct 17, 2021
The review
The review
Pros
The clickable options are great although some may not be as relevant.
Cons
The system feels overcrowded and creating treatment plans is particularly challenging.
Ease of use
7
Value for money
5
Customer Support
5
Functionality
7
Keisha
Mental Health Care, 11-50 employees
Less than a year
Oct 14, 2021
Adequate for clinical practice
Adequate for clinical practice
Pros
It helps me in keeping my documents up to date and is adequate for my clinical practice. functions like edit, save and print are just one click away which makes the whole workflow very efficient.
Cons
I found no issue with this product.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Evelyn
Hope-Joy-Peace Counseling Services PLC, 10-49 employees
Mar 25, 2021
High marks for ease of use!
High marks for ease of use!
Pros
It is a very legible software and I found it extremely user-friendly. Redefined notes after claims are the few details which are worth mentioning. I noticed that typing personalized information has never been easier for me!
Cons
I think their scheduling feature is a little underpowered. It can be improved.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Michael
Michael A. Fisher, M.D., 2-9 employees
Mar 22, 2021
Accessible and Easy interface.
Accessible and Easy interface.
Pros
It is a very solid yet basic software which is quite easy to use. Their tech teams takes responsibility of training which is quite effortless. It can be accessed through your phones and tablets with well integrated connection with main database.
Cons
It is extremely simple to use but a bit expensive. Improvement in billing section will make it one of the best software to use.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Christine
Yes I Can, Inc, 2-9 employees
Mar 17, 2021
Software for Mental Health Professionals
Software for Mental Health Professionals
Pros
The software has impressive features that allow you to create mental health forms like screening questionnaires treatment plans with measurable objectives and thorough mental health assessments. Creating case notes is also easy with a comprehensive mental health status examination. Plus you can link your treatment plan and case notes to track progress in treatment. The software includes a comprehensive list of all psychotropic medications.
Cons
The software has all the essential features for mental health providers including CPT codes assessment forms consents a fully integrated calendar with automatic patient reminders and the ability to connect with a clearinghouse for electronic billing. It also has a patient portal making it easy to create clinical notes. Additionally it includes a telehealth platform making it very helpful and functional.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Rafael
Health Wellness and Fitness, 1-10 employees
Feb 19, 2021
User Friendly Great Customer Service
User Friendly Great Customer Service
Pros
It is very user friendly, making note completion easy. The customer service and training are outstanding, better than any other system I've used. The teletherapy feature is seamless, the portal is intuitive and effective and the ability to customize forms is a major advantage. The extensive library of screening tools available for in-session use or sending to clients is truly impressive. I'm amazed by the wealth of resources.
Cons
I regret not trying this system sooner. While there is a learning curve, the upcoming update is expected to address this issue and make the interface more modern.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janet
Mental Health Care, 1-10 employees
Less than 6 months
Nov 18, 2020
Outstanding EHR system
Outstanding EHR system
Pros
ICAN EHR is very easy to navigate. Many tutorials are available to guide you and customer staff is also there to help you out, I am extremely satisfied and i have been recommending it to people.
Cons
As I mentioned, I love this EHR software and I have not faced any issue while using this software.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Shannon T.
Counselor, 2-10 employees employees
Sep 15, 2020
Works great for me
Works great for me
Pros
This software works well for me. It did take me a little while to get a hang of it but since then things have become way easier. The staff is great in terms of help and resolving problems. The notes are very thorough and everything else works perfectly.
Cons
This software lacks the feature of telehealth but I am pretty sure it will be added soon.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Linda
Linda M.Guhe, MSW, 1 employee employees
Sep 04, 2020
Overview: The product along with the excellent traing has been easy for me to learn.
Overview: The product along with the excellent traing has been easy for me to learn.
Pros
The left to right organization is highly efficient and logical.
Cons
The choices in the drop down menus often lean toward more pathological options requiring me to type more than I would prefer.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Patricia
Mental Health Care, 1-10 employees
Less than 6 months
Jul 21, 2020
Biller's point of view
Biller's point of view
Pros
The color coded system helps highlight important billing and missing data, making it easy to spot.
Cons
Its frustrating that we have to manually input all the details in the start. Other billing programs pre populate most details apart from patient data, including codes, payer IDs and payers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jolene
Mental Health Care, 51-100 employees
Less than 6 months
Jan 23, 2020
Outdated
Outdated
Pros
Once you get the hang of it, creating standardized notes becomes incredibly fast. This is particularly helpful when I have to do group notes for multiple patients simultaneously.
Cons
The interface gives off a dated 90s vibe making it hard to create customized notes since the software isn't designed for manual input.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Ashley
Health, Wellness and Fitness, 101-500 employees
Less than 6 months
Oct 13, 2019
ICANotes is awesome!
ICANotes is awesome!
Pros
The robust program and excellent customer support are standout features.
Cons
There is a sharp learning curve and also the patient portal could use improvements.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Julie
Mental Health Care, 1-10 employees
Less than 6 months
Sep 25, 2019
Great software
Great software
Pros
The software and program are incredibly efficient.
Cons
I am still getting the hang of navigating the software.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Leslie
Mental Health Care, 1-10 employees
Less than 6 months
Jul 09, 2019
Wonderful customer service
Wonderful customer service
Pros
Upon logging in I can immediately start working. The navigation is simple and straightforward.
Cons
It frequently logs me out when the connection is lost.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Takeshia
Hospital & Health Care, 51-100 employees
Less than 6 months
Jun 11, 2019
ICANotes review
ICANotes review
Pros
The ease of understanding and the convenience of simply clicking buttons for some actions are great.
Cons
So far I haven't come across any questionable features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bess
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
Apr 19, 2019
Second Choice EHR for Therapist
Second Choice EHR for Therapist
Pros
The prompts provided for creating assessments, treatment plans and progress notes are invaluable. I also like the ability to add private notes.
Cons
The screens are overloaded with information making it difficult to see everything clearly. I am not a fan of the yellow background.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 1-10 employees
Less than 6 months
Apr 15, 2019
Death by 1000 clicks!
Death by 1000 clicks!
Pros
When it is functioning properly, the software provides fantastic features that significantly speed up and simplify the charting process.
Cons
The system experiences issues on almost every workday. It is frustrating not being able to access the chart room directly which is where I usually go to review patient charts. Additionally, the system determines when I can document in the chart, causing delays. Waiting for the blue ring to stop spinning and processing inquiries takes a long time. I often see a coffee cup icon with steam, but I'm unsure of its meaning. Does it imply that I should take a coffee break while waiting for the software to function properly?
Ease of use
3
Value for money
2
Customer Support
7
Functionality
7
Lynda
Mental Health Care, 11-50 employees
Less than a year
Mar 21, 2019
Best EHR for the mental health professional!
Best EHR for the mental health professional!
Pros
This platform was specifically designed to cater to psychiatry needs and offers extensive customization options. It enables quick note creation without excessive typing. The integration of EHR, billing and calendaring provides a comprehensive solution for individual providers or small to medium practices.
Cons
The visual interface appears outdated and some tasks require too many clicks to get done. However the company22. I'm sorry but I don't have any information or opinions regarding ICANotes as I am an AI language model and do not have personal experiences or preferences. My responses are based on general knowledge and information available up until September 2021.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Paul
N/A, 1-10 employees
More than a year
Feb 02, 2019