ICANotes EHR Software

ICANotes EHR

Claimed

Claimed

42 Review(s)

Overview

ICANotes EHR is a user-friendly platform designed for behavioral health practitioners, featuring self-coding to streamline charting, claims, and billing. Although some users report occasional technical glitches, its comprehensive feature set helps clinicians maintain detailed records and dedicate more time to patient care.

Overall Rating

Based on 42 users reviews

3.9

Rating Distribution

Positive

74%

Neutral

10%

Negative

17%

Starting Price
Custom

ICANotes EHR Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integration

Patient Portal

View All Specifications

What Is ICANotes EHR?

ICANotes is a web-based, user-friendly EHR software designed to manage healthcare records for behavioral health professionals. The software works like a clinician and takes notes via self-coding features. Key features include e-prescribing, charting tools and capabilities, claims management, billing and security tools, etc. ICANotes EHR offers customizable point-and-click templates and a robust behavioral health content engine.

The system is most suitable for mid-sized practices, but individual practitioners and small and large healthcare companies can also make use of it.

What Is ICANotes EHR Best For?

ICANotes EHR excels in streamlining the charting process for the practices. Its user-friendly interface and self-coding features allow clinicians to efficiently create and manage patient records with minimal effort. With ICANotes, charting is not only faster but also more accurate.

ICANotes EHR Pricing

ICANotes offers flexible pricing plans to accommodate various practice needs. These plans include:

  • Full-Time Clinician: $213/month for prescribing clinicians, $75/month for non-prescribing clinicians, and $55/month for notes only
  • Part-Time Clinician: $138/month for prescribing clinicians, $45/month for non-prescribing clinicians, and $35/month for notes only
  • Non-Clinical User: $0/month for the first user + $25/month for every additional use
Contact us for a custom ICANotes EHR pricing quote tailored to your specific requirements.

The pricing is subject to change.

ICANotes Integrations

ICANotes integrates with numerous laboratories, lab information systems, and clearinghouses. Some of these include:

  • Labcorp
  • QuestDiagnostics
  • Millennium Health
  • ClaimMD
  • Emdeon
  • Waystar

How Does ICANotes EHR Work?

Here is how you can use ICANotes EHR:

  • Log in securely using your credentials
  • Enter new patient information into the system
  • Schedule and manage patient appointments
  • Use self-coding features to document patient encounters and treatment plans
  • Generate invoices, process payments, and manage insurance claims
  • Exchange secure messages with patients and colleagues
  • Access detailed reports for performance analysis and compliance
  • Ensure data integrity and system updates for optimal performance
Click on the watch ICANotes EHR demo button to get more insights into the software capabilities.

Who Is ICANotes EHR For?

ICANotes EHR system is ideal for behavioral health practitioners and mental health practices of all sizes, including:

  • Psychiatrists
  • Nurse practitioners
  • Psychologists
  • Therapists
  • Counselors
  • Social workers

ICANotes Use Cases

Based on user reviews and ICANotes’ core offerings, here are some key scenarios where the platform stands out for behavioral health providers:

Clinicians Seeking Faster, Behavioral Health–Focused Documentation

ICANotes is a strong fit for providers who want to complete documentation quickly without sacrificing clinical depth. Its click-and-point note builder and automatic narrative generation are designed specifically for behavioral health, saving time, while maintaining accuracy.

Reviews frequently highlight how these tools simplify charting, cut down on repetitive typing, and produce professional, audit-ready notes. For clinicians balancing large caseloads, this translates into less paperwork and more time with patients.

Practices Prioritizing Compliance And Audit Readiness

For organizations operating under strict payer and regulatory requirements, ICANotes offers structured templates, automatic coding, and audit-friendly charting. Its smart narrative charting helps providers build complete, narrative-style notes from common clinical phrases and keywords, ensuring documentation is both detailed and consistent.

These notes are automatically coded for medical necessity, which reviewers say gives them greater confidence when preparing for audits and utilization reviews. Facilities with heavy compliance demands benefit from this platform that reinforces accuracy and accountability across documentation.

Multi-Discplinary Teams Looking For Coordinated Treatment Planning

ICANotes supports practices with psychiatrists, therapists, case managers, and other behavioral health professionals who collaborate on care. Shared treatment plan tools, role-based access, and structured templates help teams align on goals while maintaining appropriate levels of privacy.

Reviewers point out that these features make it easier to coordinate across different specialties, ensuring consistency in patient care. For multi-provider environments, ICANotes helps reduce miscommunication and keeps everyone working toward the same treatment outcomes. 

ICANotes User Sentiments 

Most Positive Sentiments 

Least Positive Sentiments 

Ease / Speed of Documentation 

User Interface / Design 

  • 85% Positive 
  • 10% Negative 
  • 5% Neutral/Mixed 
  • 15% Positive 
  • 60-65% Negative 
  • 25% Neutral/Mixed 

Users consistently highlight how ICANotes makes documentation faster and easier, reducing time spent on charting and progress notes. The button-driven format and narrative templates are appreciated for efficiency. 

Several reviewers describe the interface as ‘dated,’ clunky, or unintuitive. Layout and design issues, along with poor placement of features, reduce usability for clinicians. 

Customizability / Templates & Buttons 

Performance / Speed / Reliability 

  • 70-75% Positive 
  • 10-15% Negative 
  • 15-20% Neutral/Mixed 
  • 5-10% Positive 
  • 70-75% Negative 
  • 15-20% Neutral/Mixed 

Clinicians value the ability to customize templates, add quick keys, and create custom buttons for frequently used phrases. This makes workflows adaptable to different practices. 

Users frequently report issues with system slowness, lagging logins, downtime, and occasional crashes that interfere with clinical workflow. 

Customer Support / Training 

Learning Curve / Usability Challenges 

  • 65-70% Positive 
  • 10-15% Negative 
  • 20-25% Neutral/Mixed 
  • 10-15% Positive 
  • 50-60% Negative 
  • 25-30% Neutral/Mixed 

Many users appreciate responsive support, helpful training sessions, and regular webinars that help them maximize the software. While not universal, a majority express satisfaction with customer service. 

New users find ICANotes difficult to learn at first, with too many clicks and functions that aren’t obvious. Training helps but doesn’t fully eliminate the steep learning curve. 

Is ICANotes EHR Right For You? 

ICANotes EHR is the ideal solution for practitioners seeking a user-friendly platform to streamline practice management. If you value efficient charting with self-coding capabilities that ensure accurate documentation, ICANotes simplifies the process.

The HIPPA-compliant platform ensures the utmost security and confidentiality of patient data. With its emphasis on practice management efficiency and stringent security measures to protect patient data, ICANotes EHR is tailored to meet the needs of modern behavioral health practices.

The software is ONC-certified and has earned the Drummond certification, validating its adherence to industry standards and capability to support meaningful use and other critical healthcare initiatives.

Still unsure if it's the right choice for you? Call us at (661) 384-7070, and let our experienced team assist you in making an informed decision. 

ICANotes EHR Features

This EHR system simplifies charting for behavioral and other mental health professionals with intuitive, user-friendly interfaces and self-coding capabilities. Clinicians can efficiently document patient encounters, treatment plans, health forms, and progress notes.

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The patient portal enhances patient engagement and communication by providing a secure platform for patients to access their health records, schedule appointments, and exchange messages with their healthcare providers. This feature promotes transparency and empowers patients to review their progress notes.

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Robust billing functionality automates the billing process for behavioral health practice. Prominent operations of this feature include generating invoices, submitting insurance claims, tracking payments, and managing receivables. Billing reduces administrative burden and ensures timely reimbursement.

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ICANotes supports telehealth by enabling virtual visits and remote patient consultations. Telehealth features are integrated within the platform, facilitating secure video conferencing and allowing behavioral health clinicians to deliver uninterrupted care.

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The EHR system offers tools for appointment scheduling, resource allocation, staff management, and workflow optimization. By centralizing administrative tasks and enhancing operational efficiency, this feature enables mental health providers to focus more on patient care.

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ICANotes prioritizes data security with robust measures to protect patient information. The platform complies with HIPAA regulations and employs encryption, access controls, and regular audits to safeguard sensitive data from unauthorized access in the system.

See How It Works

Pros And Cons of ICANotes EHR

Pros

  • The web-based software can be accessed from any device

  • Reduces no-shows with strong scheduling features

  • Patient portal and secure messaging improve communication

Cons

  • Some charting tools could be improved

  • Limited customization options

ICANotes EHR Reviews

Total 42 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

48%

4

Stars

26%

3

Stars

7%

2

Stars

2%

1

Stars

17%

Share your experience

CAH

Christopher Alan Hebel

Therapist, 11-50 employees

More than a year

2.0
November 2024

Too Many Issues

Pros

When the site is working well, it is efficient.

Cons

ICANotes is ALWAYS acting up and logging me out or not responding. There is no excuse for this system to have this many problems every week. It is unreliable.

Rating Distribution

Ease of use

7

Value for money

2

Customer Support

7

Functionality

1

L

Lindsey

Mental Health Care, 1-10 employees

4.0
August 2024

Exceptional follow-up support

Pros

I like their follow up support and the detailed step by step process they provide for documentation.

Cons

I have no concerns as it serves me well.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

10

J

Janique

Mental Health Care, 1-10 employees

Less than a year

1.0
July 2024

A frustrating experience

Pros

I have noticed that the preselected notes and templates available for charting are very useful. They make it much easier for me to keep track of information and save time.

Cons

They made changes to my account without my consent which resulted in an increase in my rate without any prior notice.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Frequently Asked Questions

The typical users of ICANotes EHR include behavioral health care practices, small mental health group practices, therapists, psychiatrists, and social workers.

Yes, ICANotes EHR is cloud-based.

ICANotes offers flexible pricing plans to suit different practice needs. Full-time clinicians pay $213/month for prescribing, $75/month for non-prescribing, and $55/month for notes only. Part-time clinicians pay $138/month for prescribing, $45/month for non-prescribing, and $35/month for notes only. Additionally, the first non-clinical user is free, with a $25/month charge for each additional user.

ICANotes EHR software provides support via phone, live chat, text, email, fax, form submission, remote support, training, and a knowledge base.

The main features of ICANotes EHR software include a patient portal, charting, appointment scheduling, billing and coding, and clinical documentation.

No, ICANotes does not have an independent mobile app but users can access the software by downloading Microsoft Remote Desktop.

No, ICANotes is not free.

ICANotes integrates with numerous platforms, including Labcorp, QuestDiagnostics, Millennium Health, ClaimMD, Emdeon, Waystar, and more.