ICANotes EHR

ICAN Notes

Pros

I like their follow up support and the detailed step by step process they provide for documentation.

Cons

I have no concerns as it serves me well.

The worst EHR company

Pros

I find the preselected notes and templates really helpful for charting.

Cons

They made changes to my account without my consent which resulted in an increase in my rate without any prior notice.

Downhill this year

Pros

Charting does become more streamlined with it. Although I have to add many of my own buttons for compliance with different insurance companies, it still feels quite robust.

Cons

Integrating claims with InAvalon has been a total nightmare since the switch and I have been frustrated by the lack of support. When I started, the learning curve for charting in iCanNotes was about average. I wish there were more customization options. I have a lot of extra buttons on my screen that I will never use.

I finally found the right EHR for my behavioral health practice

Pros

As an APRN/owner about to launch my practice, ICANotes has been a great relief for me. I had used it during my clinicals and I'm glad I returned to ICANotes. I really appreciate the "click boxes" feature for charting, which generates a well written narrative in the progress note. The integration of assessment tools and the smooth workflow are impressive. I can complete a note in just three minutes, maintaining excellent quality. The trainers and customer support team are exceptional! They have been incredibly supportive and I enjoy training with them. It's no surprise they have a full training schedule!

Cons

For now i don't have any negative feedback to share.

I am trying desperately to make this EHR system work for me

Pros

What I like about this EHR system is its certification ensuring that the notes are easy to manage and will pass any audit. That is my main reason for choosing this system. I find myself in more contact with their IT department than with Simple Practice.

Cons

I am facing some challenges with ICANotes+. The charting process can be quite overwhelming unlike their legacy program. My clients have expressed frustration with the system, finding it difficult to complete paperwork, sometimes taking them over 4 hours for an intake. I also experience frequent page crashes while using it. Unlike other EHR systems like Google Meets or Simple Practice, I have had to clear the cache and add "https://" to load certain webpages, which shouldn't be necessary. Troubleshooting issues has become a regular occurrence, requiring constant IT support. Moving my clients from another EHR to this one has been challenging too. Unfortunately, I can't use my own editable forms or assessments during client sessions.

Great for mental healthcare facilities.

Pros

It is a very capable software with the ability to create mental health forms such as screening questionnaires and treatment plans with measurable objectives in a matter of minutes. I can perform complete mental health assessments just by sitting on my computer and rarely need a notepad. Note taking is a breeze and it is easy to include a thorough mental health status examination. All the notes are organized well and I love that I can also link my treatment plans to my case notes so that I can keep in mind therapy progress when creating a case note.

Cons

I haven’t really faced any real issues while using it but there are still some inconveniences every now and then. The software sometimes struggles to keep up to my pace due to internet issues at my end or probably server issues on their end. The UI is not very smooth itself which adds to the lags and overall sluggish appearance. Training program is very hectic, requiring us to take a whole week off just to be able to comprehend the basic usage of ICANotes.

ICANotes speeds up my work.

Pros

ICANotes is an amazing medical note taking software. I love that I am able to construct algorithms and speed up my work using ICANotes. There are so many different charts available and navigating them is a breeze. I can include clear and comprehensive guideline categories that may be incorporated into the notes with the press of a button. The pharmacy section is extremely user-friendly and I have yet to come across a drug that isn’t listed here. Each charts front page makes it simple to see allergies and medical issues at a glance, promoting safety and fast recall to physicians when necessary.

Cons

One of the major problems that we face is the connectivity issues. We have faced so many significant disruptions and pauses that our company had to move to a web-based launch, rather than remote log-in. It was very time consuming and unpleasant, given the pace that my business required. That being said, they have significantly improved the connectivity and added a lot more servers than before. I would like some minor UI changes as well. Like the ability to left-align categories in each section so that the headers dont appear to be floating in the middle of the page.

OK for Small Mental Health Group

Pros

The mental health providers who have been using this software for a long time really speak highly of it. They have a strong affinity for the EHR and believe it works best for them.

Cons

I am not satisfied with this software for several reasons. It runs very slowly and the "web based" RDP connection lacks sufficient RAM. The customer service is terrible with no one available to assist and their solutions are not helpful. Integrating with their preferred partners is nearly impossible. They charge for services that others don't, and their response times can stretch for months, even with weekly follow-ups. Running reports is a comical experience, taking hours or even days, whereas it would only take seconds in other billing systems. We've had to dedicate a special computer just for running reports in ICANotes, as they can take 8-24 hours to complete before exporting.

Easy to learn, simple to follow.

Pros

ICAnotes is easy to learn - thanks to helpful video instructions for utilizing it. The customer service representatives have always been exceedingly helpful and kind. I enjoy the tools that allow me to customize my progress notes based on how I approach treatment difficulties. Progress notes can be completed fast and effortlessly. It was simple to integrate into our practice because it includes all of the features required by mental health providers, such as assessment forms, consents, and a fully integrated calendar with automatic patient reminders. It also has a telemedicine platform.

Cons

Invoicing is not as polished as other modules in ICANotes. For example, the invoicing on HCFA forms will only allow me to print one service per form, and I normally require the ability to print and bill several charges on one form weekly or monthly. We eventually had to move to a clearinghouse for billing which solved the issue for us. It is great that I can always get help from online forums which are full of helpful advice. If anything is beyond my capabilities, the customer service team is always available.

do not purchase ever

Pros

I must be honest I have nothing positive to say.

Cons

Unfortunately nothing in this system works as it should.