Overview
ICANotes EHR is a user-friendly platform designed for behavioral health practitioners, featuring self-coding to streamline charting, claims, and billing. Although some users report occasional technical glitches, its comprehensive feature set helps clinicians maintain detailed records and dedicate more time to patient care.
Overall Rating
Based on 42 users reviews
3.9
Rating Distribution
Positive
74%
Neutral
10%
Negative
17%
Starting Price
Custom
What Is ICANotes EHR?
ICANotes is a web-based, user-friendly EHR software designed to manage healthcare records for behavioral health professionals. The software works like a clinician and takes notes via self-coding features. Key features include e-prescribing, charting tools and capabilities, claims management, billing and security tools, etc. ICANotes EHR offers customizable point-and-click templates and a robust behavioral health content engine.
The system is most suitable for mid-sized practices, but individual practitioners and small and large healthcare companies can also make use of it.
What Is ICANotes EHR Best For?
ICANotes EHR excels in streamlining the charting process for the practices. Its user-friendly interface and self-coding features allow clinicians to efficiently create and manage patient records with minimal effort. With ICANotes, charting is not only faster but also more accurate.
ICANotes EHR Pricing
ICANotes offers flexible pricing plans to accommodate various practice needs. These plans include:
- Full-Time Clinician: $213/month for prescribing clinicians, $75/month for non-prescribing clinicians, and $55/month for notes only
- Part-Time Clinician: $138/month for prescribing clinicians, $45/month for non-prescribing clinicians, and $35/month for notes only
- Non-Clinical User: $0/month for the first user + $25/month for every additional use
The pricing is subject to change.
ICANotes Integrations
ICANotes integrates with numerous laboratories, lab information systems, and clearinghouses. Some of these include:
- Labcorp
- QuestDiagnostics
- Millennium Health
- ClaimMD
- Emdeon
- Waystar
How Does ICANotes EHR Work?
Here is how you can use ICANotes EHR:
- Log in securely using your credentials
- Enter new patient information into the system
- Schedule and manage patient appointments
- Use self-coding features to document patient encounters and treatment plans
- Generate invoices, process payments, and manage insurance claims
- Exchange secure messages with patients and colleagues
- Access detailed reports for performance analysis and compliance
- Ensure data integrity and system updates for optimal performance
Who Is ICANotes EHR For?
ICANotes EHR system is ideal for behavioral health practitioners and mental health practices of all sizes, including:
- Psychiatrists
- Nurse practitioners
- Psychologists
- Therapists
- Counselors
- Social workers
ICANotes Use Cases
Based on user reviews and ICANotes’ core offerings, here are some key scenarios where the platform stands out for behavioral health providers:
Clinicians Seeking Faster, Behavioral Health–Focused Documentation
ICANotes is a strong fit for providers who want to complete documentation quickly without sacrificing clinical depth. Its click-and-point note builder and automatic narrative generation are designed specifically for behavioral health, saving time, while maintaining accuracy.
Reviews frequently highlight how these tools simplify charting, cut down on repetitive typing, and produce professional, audit-ready notes. For clinicians balancing large caseloads, this translates into less paperwork and more time with patients.
Practices Prioritizing Compliance And Audit Readiness
For organizations operating under strict payer and regulatory requirements, ICANotes offers structured templates, automatic coding, and audit-friendly charting. Its smart narrative charting helps providers build complete, narrative-style notes from common clinical phrases and keywords, ensuring documentation is both detailed and consistent.
These notes are automatically coded for medical necessity, which reviewers say gives them greater confidence when preparing for audits and utilization reviews. Facilities with heavy compliance demands benefit from this platform that reinforces accuracy and accountability across documentation.
Multi-Discplinary Teams Looking For Coordinated Treatment Planning
ICANotes supports practices with psychiatrists, therapists, case managers, and other behavioral health professionals who collaborate on care. Shared treatment plan tools, role-based access, and structured templates help teams align on goals while maintaining appropriate levels of privacy.
Reviewers point out that these features make it easier to coordinate across different specialties, ensuring consistency in patient care. For multi-provider environments, ICANotes helps reduce miscommunication and keeps everyone working toward the same treatment outcomes.
ICANotes User Sentiments
Most Positive Sentiments | Least Positive Sentiments |
Ease / Speed of Documentation | User Interface / Design |
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Users consistently highlight how ICANotes makes documentation faster and easier, reducing time spent on charting and progress notes. The button-driven format and narrative templates are appreciated for efficiency. | Several reviewers describe the interface as ‘dated,’ clunky, or unintuitive. Layout and design issues, along with poor placement of features, reduce usability for clinicians. |
Customizability / Templates & Buttons | Performance / Speed / Reliability |
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Clinicians value the ability to customize templates, add quick keys, and create custom buttons for frequently used phrases. This makes workflows adaptable to different practices. | Users frequently report issues with system slowness, lagging logins, downtime, and occasional crashes that interfere with clinical workflow. |
Customer Support / Training | Learning Curve / Usability Challenges |
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Many users appreciate responsive support, helpful training sessions, and regular webinars that help them maximize the software. While not universal, a majority express satisfaction with customer service. | New users find ICANotes difficult to learn at first, with too many clicks and functions that aren’t obvious. Training helps but doesn’t fully eliminate the steep learning curve. |
Is ICANotes EHR Right For You?
ICANotes EHR is the ideal solution for practitioners seeking a user-friendly platform to streamline practice management. If you value efficient charting with self-coding capabilities that ensure accurate documentation, ICANotes simplifies the process.
The HIPPA-compliant platform ensures the utmost security and confidentiality of patient data. With its emphasis on practice management efficiency and stringent security measures to protect patient data, ICANotes EHR is tailored to meet the needs of modern behavioral health practices.
The software is ONC-certified and has earned the Drummond certification, validating its adherence to industry standards and capability to support meaningful use and other critical healthcare initiatives.
Still unsure if it's the right choice for you? Call us at (661) 384-7070, and let our experienced team assist you in making an informed decision.
