softwareMCKESSON IKNOWMED EMR Software Reviews
27 Reviews
Overall Rating
3.5
27 Reviews
Rating Distribution
5
(6)
4
(10)
3
(5)
2
(4)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.5
27 Reviews
Rating Distribution
5
(6)
4
(10)
3
(5)
2
(4)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
User-friendly
User-friendly
Pros
User-friendly interface.
Cons
Limited customization options.
Ease of use
9
Value for money
5
Customer Support
5
Functionality
5
Test
Software Finder, 51-100 employees
Less than a year
Apr 24, 2024
I had a good experience
I had a good experience
Pros
I started using IKNOWMED EMR Software when I worked at an oncologists office. It had some very specific oncology features, and it was so easy to use as well.
Cons
I cant think of any trouble or issues I faced during the use of this software.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Stacey
inSite Digestive Healthcare, 201-500 employees employees
Sep 29, 2022
Useful for Oncology
Useful for Oncology
Pros
I found it to be intuitive and easy to use when I was working in the oncology department. They have a billing feature to process insurance claims and payments.
Cons
There is nothing bad that I have to say about iKnowMed but the customer care department could be a bit more responsive.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Stacey
Insite Digestive Health, 100-499 employees
Aug 11, 2022
Successfully running for an outpatient chemotherapy clinic
Successfully running for an outpatient chemotherapy clinic
Pros
They have a very active and knowledgeable support team, they helped me merge my old system with this one and got it up and running in no time.
Cons
I have read a lot of reviews and have the same issue they reported. It tends to crash at least one day.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Angelique Z.
Medical Practice, 100-499 employees
May 31, 2022
Good software, great customer support
Good software, great customer support
Pros
There are weird bugs which makes it constantly crash when under load. But their customer support always replies to queries almost immediately.
Cons
As I said before, crashes often.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Jerry
New century health, 2-9 employees
May 30, 2022
Great except for the training
Great except for the training
Pros
The software is great and the customer service is always available to talk to and solve our queries.
Cons
The training was very confusing and we did not think they answered our questions very well.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Rose
Belleview Medicine and Health, 2-9 employees
May 12, 2022
Great EMR for newbies to learn on
Great EMR for newbies to learn on
Pros
It is one of the most user-friendly EMR I have used early on in my career. Very easy to learn and get a good grip thanks to support team.
Cons
They could improve their search system. Patient record finding can be difficult sometimes.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Stacey B.
Medical Practice, 100-499 employees
Apr 19, 2022
Suitable EHR solution
Suitable EHR solution
Pros
McKesson has provided us with a great EHR solution that has helped our administrative staff become more productive. We can also manage bills and insurance claims now.
Cons
The font selection is too limited, there should be more.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Roland
Anstech Private LLC, 10-49 employees
Apr 15, 2022
Satisfactory
Satisfactory
Pros
It has been alright and gets the job done somehow.
Cons
There are some lags in the system and it takes a bit too long for us to process patient files.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Lisa
Back and Spine Center, 50-99 employees
Apr 13, 2022
There are some issues that need solving, otherwise it’s a fine EMR
There are some issues that need solving, otherwise it’s a fine EMR
Pros
I sit at multiple practices and the fact that I can access patient data on mobile helps me everyday.
Cons
There are random crashes so be sure to keep saving your work from time to time.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Kate J.
Hospital & Health Care, 10-49 employees
Mar 30, 2022
Love it!
Love it!
Pros
Since our practice requires us to be constantly on the move, the cloud base EMR by Mckesson was the way to go. The billing process is very neat and cash reimbursement is smooth as well.
Cons
None.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Desmond
House healthcare, 10-49 employees
Mar 11, 2022
Not Recommended
Not Recommended
Pros
Reminders are good and the notes taken turn out pretty neat.
Cons
The layout is not that great; its hard to navigate through patients records and to schedule appointments.Interfacing is also difficult with McKesson.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
5
Tatyana
Candlewood Pediatrics, 2-9 employees
Apr 14, 2021
Unoriginal
Unoriginal
Pros
The system itself is pretty basic. The format and layout are simple and well put.
Cons
There is a lot of issues with the patient portal, you cant update schedules and appointment and it causes some confusion among clients. The customer support is very average, it sometimes takes hours to connect to them. In Conclusion, the software is outdated.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
mark
mahoney family medicine, 10-49 employees
Apr 14, 2021
Doesnt work for us.
Doesnt work for us.
Pros
The notes taken are generally nice and look professional,overall.
Cons
The system itself is not user friendly, its hard to operate and manage for beginners. There are a lot of steps to take before completing one task. Takes hours to update appointments. Overall, We wont recommend
Ease of use
2
Value for money
3
Customer Support
4
Functionality
3
Tanya
Hot Springs Health Program, 10-49 employees
Apr 14, 2021
Overall, a good software.
Overall, a good software.
Pros
I really like their customer support, they are helpful,responsive and get the problem solved as soon as possible. I also like how easy scheduling is made by McKesson. It keeps you updated on all the patients information and appointments.
Cons
The biggest con is that it doesnt allow you to correct a claim at a claim level and it takes hours to generate a statement file which makes it very inefficient to use.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Dori
InnoMed Management Group, 50-99 employees
Apr 14, 2021
Good for small practices!
Good for small practices!
Pros
Good customer support and easy to operate.
Cons
Havent used it for a long time, so cant really point out any drawbacks.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
7
Diamond
Housen Homecare, 100-499 employees
Apr 02, 2021
A fairly useful software
A fairly useful software
Pros
One thing I absolutely love about this software is its ease of customisation. Their detail orientation is praise worthy and it makes navigating through the software fairly easy.
Cons
Glitches from time to time plus some users also complain of the software crashing down.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Stacey
inSite Digestive Healthcare, 100-499 employees
Apr 02, 2021
They dont know a lot
They dont know a lot
Pros
It is easy to use for adding files for the therapy patients.
Cons
You cannot duplicate regimens for different patients. It does not have the updated HIPAA codes either.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Chris
Jasmine Mental Health, 10-49 employees
Mar 22, 2021
Good to use
Good to use
Pros
Iknowmed has helped us a lot by making the billing and insurance claims a lot easier to manage.
Cons
The patient portal has been causing some trouble and the page does not always load.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Hugh
Ashland Medical Hospital, 50-99 employees
Mar 18, 2021
Needs updates
Needs updates
Pros
Software works well and the intuitive design gets our work done in half the time. The customer support was available to answer all our questions.
Cons
The learning curve for training was too long.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Marion
Healing Hands Clinic, 10-49 employees
Mar 16, 2021
IKNOWMED knows EHR
IKNOWMED knows EHR
Pros
A knowledgeable platform that combines all the requirements of a medical practice management in one system.
Cons
Their training videos are not very helpful and they need to upload new ones to explain the updates.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Aly
Holistic Health LLC, 10-49 employees
Mar 13, 2021
Working well for us
Working well for us
Pros
It has the tools to manage our billing cycle and insurance claims by taking everything online. We are also benefiting from the marketing analytics module that tells us how to improve our business.
Cons
There is a lack of tutorial videos online.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Boris
Little Hearts Childrens Clinic, 10-49 employees
Mar 13, 2021
It is okay so far
It is okay so far
Pros
It is easy to use and we can change the treatment plan especially for chemotherapy patients.
Cons
There is no way for us to enter two different drugs within the same treatment.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Gerri
New Century Health, 10-49 employees
Mar 09, 2021
It has gone downhill
It has gone downhill
Pros
I love the customization of the program. I can change it to suit my preferences. It is also visually appealing with nice colors so you can work long hours without it hurting your eyes.
Cons
There have been no updates and many of the features are now outdated. It is difficult to write reports and we have had to find ways to work around the glitches.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Tanya
Hot Springs Health Program, 50-99 employees
Mar 07, 2021
The best EMR software out there
The best EMR software out there
Pros
The software helped our organization by bringing all patient information on a single platform. We were able to maximize reimbursements and bring denials down to a minimum. The search interface makes it very easy to look up information and minimal training is required for new users.
Cons
None.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Diamond
Housen Homecare, 100-499 employees
Mar 05, 2021
Excellent system
Excellent system
Pros
The system is absolutely perfect. Its simple to use and the records are very easy to find and accessible.
Cons
It can crash sometimes which is why its very important to save your work often.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Angelique
San Juan Oncology Accociates, - employees
Sep 03, 2020
Support!!!
Support!!!
Pros
It has a great support system. Issues don’t take much time to resolve.
Cons
the system, might crash at most days so, be sure to save your work often.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
4
Gerri
New Century Health, 2-10 employees employees
Nov 18, 2016
Filters
User-friendly
User-friendly
Pros
User-friendly interface.
Cons
Limited customization options.
Ease of use
9
Value for money
5
Customer Support
5
Functionality
5
Test
Software Finder, 51-100 employees
Less than a year
Apr 24, 2024
I had a good experience
I had a good experience
Pros
I started using IKNOWMED EMR Software when I worked at an oncologists office. It had some very specific oncology features, and it was so easy to use as well.
Cons
I cant think of any trouble or issues I faced during the use of this software.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Stacey
inSite Digestive Healthcare, 201-500 employees employees
Sep 29, 2022
Useful for Oncology
Useful for Oncology
Pros
I found it to be intuitive and easy to use when I was working in the oncology department. They have a billing feature to process insurance claims and payments.
Cons
There is nothing bad that I have to say about iKnowMed but the customer care department could be a bit more responsive.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Stacey
Insite Digestive Health, 100-499 employees
Aug 11, 2022
Successfully running for an outpatient chemotherapy clinic
Successfully running for an outpatient chemotherapy clinic
Pros
They have a very active and knowledgeable support team, they helped me merge my old system with this one and got it up and running in no time.
Cons
I have read a lot of reviews and have the same issue they reported. It tends to crash at least one day.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Angelique Z.
Medical Practice, 100-499 employees
May 31, 2022
Good software, great customer support
Good software, great customer support
Pros
There are weird bugs which makes it constantly crash when under load. But their customer support always replies to queries almost immediately.
Cons
As I said before, crashes often.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Jerry
New century health, 2-9 employees
May 30, 2022
Great except for the training
Great except for the training
Pros
The software is great and the customer service is always available to talk to and solve our queries.
Cons
The training was very confusing and we did not think they answered our questions very well.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Rose
Belleview Medicine and Health, 2-9 employees
May 12, 2022
Great EMR for newbies to learn on
Great EMR for newbies to learn on
Pros
It is one of the most user-friendly EMR I have used early on in my career. Very easy to learn and get a good grip thanks to support team.
Cons
They could improve their search system. Patient record finding can be difficult sometimes.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Stacey B.
Medical Practice, 100-499 employees
Apr 19, 2022
Suitable EHR solution
Suitable EHR solution
Pros
McKesson has provided us with a great EHR solution that has helped our administrative staff become more productive. We can also manage bills and insurance claims now.
Cons
The font selection is too limited, there should be more.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Roland
Anstech Private LLC, 10-49 employees
Apr 15, 2022
Satisfactory
Satisfactory
Pros
It has been alright and gets the job done somehow.
Cons
There are some lags in the system and it takes a bit too long for us to process patient files.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Lisa
Back and Spine Center, 50-99 employees
Apr 13, 2022
There are some issues that need solving, otherwise it’s a fine EMR
There are some issues that need solving, otherwise it’s a fine EMR
Pros
I sit at multiple practices and the fact that I can access patient data on mobile helps me everyday.
Cons
There are random crashes so be sure to keep saving your work from time to time.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Kate J.
Hospital & Health Care, 10-49 employees
Mar 30, 2022
Love it!
Love it!
Pros
Since our practice requires us to be constantly on the move, the cloud base EMR by Mckesson was the way to go. The billing process is very neat and cash reimbursement is smooth as well.
Cons
None.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Desmond
House healthcare, 10-49 employees
Mar 11, 2022
Not Recommended
Not Recommended
Pros
Reminders are good and the notes taken turn out pretty neat.
Cons
The layout is not that great; its hard to navigate through patients records and to schedule appointments.Interfacing is also difficult with McKesson.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
5
Tatyana
Candlewood Pediatrics, 2-9 employees
Apr 14, 2021
Unoriginal
Unoriginal
Pros
The system itself is pretty basic. The format and layout are simple and well put.
Cons
There is a lot of issues with the patient portal, you cant update schedules and appointment and it causes some confusion among clients. The customer support is very average, it sometimes takes hours to connect to them. In Conclusion, the software is outdated.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
mark
mahoney family medicine, 10-49 employees
Apr 14, 2021
Doesnt work for us.
Doesnt work for us.
Pros
The notes taken are generally nice and look professional,overall.
Cons
The system itself is not user friendly, its hard to operate and manage for beginners. There are a lot of steps to take before completing one task. Takes hours to update appointments. Overall, We wont recommend
Ease of use
2
Value for money
3
Customer Support
4
Functionality
3
Tanya
Hot Springs Health Program, 10-49 employees
Apr 14, 2021
Overall, a good software.
Overall, a good software.
Pros
I really like their customer support, they are helpful,responsive and get the problem solved as soon as possible. I also like how easy scheduling is made by McKesson. It keeps you updated on all the patients information and appointments.
Cons
The biggest con is that it doesnt allow you to correct a claim at a claim level and it takes hours to generate a statement file which makes it very inefficient to use.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Dori
InnoMed Management Group, 50-99 employees
Apr 14, 2021
Good for small practices!
Good for small practices!
Pros
Good customer support and easy to operate.
Cons
Havent used it for a long time, so cant really point out any drawbacks.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
7
Diamond
Housen Homecare, 100-499 employees
Apr 02, 2021
A fairly useful software
A fairly useful software
Pros
One thing I absolutely love about this software is its ease of customisation. Their detail orientation is praise worthy and it makes navigating through the software fairly easy.
Cons
Glitches from time to time plus some users also complain of the software crashing down.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Stacey
inSite Digestive Healthcare, 100-499 employees
Apr 02, 2021
They dont know a lot
They dont know a lot
Pros
It is easy to use for adding files for the therapy patients.
Cons
You cannot duplicate regimens for different patients. It does not have the updated HIPAA codes either.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Chris
Jasmine Mental Health, 10-49 employees
Mar 22, 2021
Good to use
Good to use
Pros
Iknowmed has helped us a lot by making the billing and insurance claims a lot easier to manage.
Cons
The patient portal has been causing some trouble and the page does not always load.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Hugh
Ashland Medical Hospital, 50-99 employees
Mar 18, 2021
Needs updates
Needs updates
Pros
Software works well and the intuitive design gets our work done in half the time. The customer support was available to answer all our questions.
Cons
The learning curve for training was too long.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Marion
Healing Hands Clinic, 10-49 employees
Mar 16, 2021
IKNOWMED knows EHR
IKNOWMED knows EHR
Pros
A knowledgeable platform that combines all the requirements of a medical practice management in one system.
Cons
Their training videos are not very helpful and they need to upload new ones to explain the updates.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Aly
Holistic Health LLC, 10-49 employees
Mar 13, 2021
Working well for us
Working well for us
Pros
It has the tools to manage our billing cycle and insurance claims by taking everything online. We are also benefiting from the marketing analytics module that tells us how to improve our business.
Cons
There is a lack of tutorial videos online.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Boris
Little Hearts Childrens Clinic, 10-49 employees
Mar 13, 2021
It is okay so far
It is okay so far
Pros
It is easy to use and we can change the treatment plan especially for chemotherapy patients.
Cons
There is no way for us to enter two different drugs within the same treatment.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Gerri
New Century Health, 10-49 employees
Mar 09, 2021
It has gone downhill
It has gone downhill
Pros
I love the customization of the program. I can change it to suit my preferences. It is also visually appealing with nice colors so you can work long hours without it hurting your eyes.
Cons
There have been no updates and many of the features are now outdated. It is difficult to write reports and we have had to find ways to work around the glitches.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Tanya
Hot Springs Health Program, 50-99 employees
Mar 07, 2021
The best EMR software out there
The best EMR software out there
Pros
The software helped our organization by bringing all patient information on a single platform. We were able to maximize reimbursements and bring denials down to a minimum. The search interface makes it very easy to look up information and minimal training is required for new users.
Cons
None.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Diamond
Housen Homecare, 100-499 employees
Mar 05, 2021
Excellent system
Excellent system
Pros
The system is absolutely perfect. Its simple to use and the records are very easy to find and accessible.
Cons
It can crash sometimes which is why its very important to save your work often.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Angelique
San Juan Oncology Accociates, - employees
Sep 03, 2020
Support!!!
Support!!!
Pros
It has a great support system. Issues don’t take much time to resolve.
Cons
the system, might crash at most days so, be sure to save your work often.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
4
Gerri
New Century Health, 2-10 employees employees
Nov 18, 2016