Last Updated

Key Takeaways

Generated from the text of customer reviews

iKnowMed EHR is an oncology-focused EHR used by physicians and care teams in cancer care settings. Users highlight its support for point-of-care workflows and coordination, while recurring concerns include stability issues. Recent updates emphasize enhanced decision-support tools and continuously refreshed clinical guidelines integrated at the point of care.

Our Verdict

iKnowMed EHR is well suited for mid- to large-sized oncology practices that handle complex, high-volume patient care. It is particularly effective for teams that require coordinated workflows across multiple providers. While the cost may be a factor for smaller clinics, it tends to deliver stronger long-term value for more established organizations. It is best recommended for oncology-focused groups that prioritize structured and streamlined care delivery.

Overall Rating

Based on 26 users reviews

3.3

Rating Distribution

Positive

54%

Neutral

35%

Negative

12%

Starting Price
Custom

IKNOWMED EHR Specifications

  • Appointment Management/Scheduling 
  • E-prescriptions
  • Patient Portal
  • Compliance Tracking
View All Specifications

What Is iKnowMed EHR?

iKnowMed Generation 2 by McKesson is a specialized electronic health record (EHR) solution designed for oncology practices and cancer care centers. This solution allows oncologists to create accurate patient treatment plans, manage medications, and document patient encounters easily and efficiently. It also supports decision-making during diagnosis and treatment. With its customizable features, iKnowMed EHR is a great tool to enhance your oncology practice's overall workflow.  

What Is iKnowMed EHR Best Known For?

iKnowMed EHR is recognized for its iOS mobile app, which provides oncologists secure mobile access to patient charts and appointments. This allows practitioners to provide timely patient care, even while away from the office.  

iKnowMed EHR Integrations

The vendor has not disclosed information about its integration with third-party applications. 

How Much Does iKnowMed EHR Cost?

The pricing of iKnowMed EHR is estimated at $55,000–$65,000+/year, based on industry benchmarks. This range is intended for general budgeting purposes, as actual costs can vary based on the number of providers, users, practice size, interface requirements, training scope, and implementation complexity. 

In addition to the base subscription costs, organizations should account for the following expenses: 

  • Implementation, Setup And Training: Typically estimated to range from $5,000–$50,000+, depending on practice size, implementation complexity, user training needs, and system configuration 
  • Data Migration: Generally estimated between $5,000–$25,000, depending on the volume and complexity of legacy patient records, oncology treatment histories, clinical notes, medication data, and reporting requirements 
  • Training And Onboarding: Typically estimated at $3,000–$15,000, depending on the number of physicians, nurses, billing staff, and administrative users who need role-based training 
  • Interface Setup And Configuration: Typically estimated to range from $5,000–$20,000 per interface, depending on whether the practice needs connections with labs, pharmacies, diagnostic devices, practice management systems, radiology systems, pathology systems, or other clinical tools 
  • Annual Interface Maintenance And Support: Generally estimated at $1,000–$5,000/interface/year, depending on the number and complexity of connected systems 
For accurate pricing based on your organization’s needs, request custom iKnowMed EHR price

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary. 

How Does iKnowMed EHR Work?

Here's how you can navigate the software’s dashboard and make use of its features:     

  • Log in and set up your user profile and preferences  
  • Start by tracking patient demographics and medical history  
  • Create and manage treatment plans for each patient  
  • Document patient encounters, including notes and test results  
  • Manage and select patients’ treatment regimens, dosages, and scheduling  
  • Order medications electronically for ease and convenience  
  • Access comprehensive point-of-care treatment decision support  
  • Use customizable features to adapt the system to your workflow  
Schedule a free iKnowMed EHR demo to learn more about its features.

Who Is iKnowMed EHR For?

McKesson iKnowMed is suitable for oncology practices of all types and sizes. It is typically used by:  

  • Oncologists  
  • Hematologists  
  • Cancer care centers  

iKnowMed EHR Use Cases

Based on our analysis of iKnowMed EHR’s current capabilities and user feedback, we have identified key scenarios where this software is a good fit for oncology-focused healthcare organizations: 

Community Oncology Practices Delivering Standardized, Evidence-Based Care 

Independent oncology practices must balance personalized treatment decisions with adherence to clinical pathways and evolving guidelines. iKnowMed EHR is well-suited for these settings because it integrates oncology-specific workflows and decision support into everyday operations. This enables providers to align treatment plans with evidence-based protocols while still accommodating individual patient needs. 

Practices Managing High-Volume Chemotherapy And Infusion Workflows 

Clinics that frequently administer chemotherapy and infusion treatments need to manage complex regimens, medication schedules, and safety protocols. iKnowMed EHR supports these demands by structuring treatment planning and documentation around real-world oncology workflows, helping reduce administrative burden and maintain consistency across large patient volumes. 

Oncology Groups Coordinating Care Across Multiple Providers And Settings 

Cancer care often requires collaboration among oncologists, nurses, pharmacists, and external partners such as labs or specialists. iKnowMed EHR is well suited for practices that need shared visibility into patient records and treatment progress. Its centralized data and coordination tools help teams stay aligned and minimize communication gaps throughout the care journey. 

Practices Requiring Integrated Lab And Biomarker Testing Workflows 

As biomarker testing becomes more essential in oncology, timely access to lab data is critical for informed treatment decisions. iKnowMed EHR supports these needs by aligning diagnostic workflows with clinical documentation, allowing practices to streamline test ordering and efficiently incorporate results into care plans. 

IKnowMed User Sentiment 

Most Positive Sentiments 

Least Positive Sentiments 

Ease of Use & Workflow System Performance & Usability 
  • 82% were Positive 
  • 10% were Negative 
  • 8% were Neutral/Mixed 
  • 25% were Positive 
  • 65% were Negative 
  • 10% were Neutral/Mixed 

Users highlight ease of use in daily workflows, particularly around scheduling and managing chemotherapy regimens. The ability to adjust treatment frequencies and use filtered patient tracking improves efficiency once users are familiar with the system. 

Users frequently report system crashes occurring almost daily, along with forced logouts due to timeout issues. These interruptions require rework, delay patient care, and contribute to frustration during active use. 

Reporting & Integration Usability Challenges 
  • 78% were Positive 
  • 12% were Negative 
  • 10% were Neutral/Mixed 
  • 20% were Positive 
  • 60% were Negative 
  • 20% were Neutral/Mixed 

Users value how easily they can access reports and patient results within records. Reporting capabilities are seen as practical for tracking clinical and operational data, with integrations supporting smoother data flow. 

Some users find the system difficult to navigate. Some users also raised concerns about duplicate treatment regimens being created too easily, which can lead to confusion and errors in clinical workflows. 

Smoother Transition Workflow Disruptions  
  • 74% were Positive 
  • 15% were Negative 
  • 11% were Neutral/Mixed 
  • 15% were Positive 
  • 62% were Negative 
  • 23% were Neutral/Mixed 

Users often report a smoother transition during implementation, supported by strong onboarding and effective assistance when migrating from legacy systems. 

Some users report frustration with having to restart their workflow when handling multiple orders.  

Is iKnowMed EHR Right For You?    

If you are looking for a comprehensive electronic health records solution that streamlines oncology care, iKnowMed EHR by McKesson Specialty Health could be the ideal fit for your practice. Its oncology-centric tools and templates cater to the intricacies of cancer treatment. This software ensures the accurate documentation of patient histories, chemotherapy regimens, tumor staging, and post-treatment plans.  

In addition to its clinical capabilities, iKnowMed EHR has achieved ISO 9001:2015 certification, reflecting adherence to internationally recognized quality management standards. This certification indicates a structured approach to maintaining consistency, process control, and continuous improvement in how the platform is developed and delivered. 

Still not sure if iKnowMed EHR is the right choice for you? Contact us at (661) 384-7070, and we will be happy to help you make the best decision.  

IKNOWMED EHR Features

Clinical Decision Support

iKnowMed Generation 2 software offers comprehensive clinical support for patients with its up-to-date repository of oncology treatment regimens and clinical outcomes. This powerful feature gives cancer care providers access to evidence-based clinical guidelines and pathways at the point-of-care.

See How It Works
Biomarker Ordering

This feature provides providers with diagnosis-specific biomarker testing and lab recommendations directly at the point of care. The integrated biomarker ordering functionality pre-populates order forms within the EHR, reducing manual input and minimizing errors. By simplifying and accelerating the ordering process, it enables a more efficient workflow and allows providers to stay focused on delivering timely, patient-centered care.

See How It Works
Personalized Clinical Workflows

iKnowMed EHR McKesson is designed to adapt to the unique workflows of oncology practices. It offers customizable features that allow users to tailor the system to their specific preferences. Oncologists can view patient information on personalized dashboards that enable more efficient decision-making and improve patient management.

See How It Works
Regulatory Compliance

iKnowMed Generation 2 features regulatory compliance that makes sure your practice is adhering to standard regulations in the industry. The system not only meets existing meaningful use requirements but also anticipates future payer demands, thus ensuring compliance and minimizing administrative burdens.

See How It Works

Pros And Cons of IKNOWMED EHR

Pros

  • User-friendly interface that provides easy access to patient records

  • Quick integration with practice management software

  • Strong support team during setup and integration

Cons

  • Some users report occasional crashes and glitches

  • Login and navigation can require multiple steps

IKNOWMED EHR Reviews

Total 26 reviews

3.3

All reviews are from verified customers

Rating Distribution

5

Stars

19%

4

Stars

35%

3

Stars

19%

2

Stars

15%

1

Stars

12%

Share your experience

KD

Ketan Doshi

Us oncology , 51-100 employees

More than a year

1.0
February 2025

Terrible EMR

Pros

Nothing

Cons

Expensive poor quality. Can’t pull data from it self, can’t do Gleason score sum even, app takes 16 clicks to log in and logs out every few minutes will even accept prostate cancer diagnosis in female patient

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

S

Stacey

inSite Digestive Healthcare, 101-500 employees

5.0
September 2022

My Experience with IKNOWMED

Pros

I started using IKNOWMED EMR Software when I worked at an oncologists office. It had some very specific oncology features, and it was so easy to use as well.

Cons

I cant think of any trouble or issues I faced during the use of this software.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

AZ

Angelique Z.

Medical Practice, 101-500 employees

4.0
May 2022

Seamless integration

Pros

They have a very active and knowledgeable support team, they helped me merge my old system with this one and got it up and running in no time.

Cons

I have read a lot of reviews and have the same issue they reported. It tends to crash at least one day.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

8

Frequently Asked Questions

What languages does iKnowMed EHR support?

iKnowMed EHR supports the English language.

Does iKnowMed EHR offer a free plan?

No, iKnowMed EHR does not offer a free plan.

How much does iKnowMed EHR cost?

The cost of iKnowMed EHR is estimated to be around $55,000–$65,000+ per year based on industry benchmarks. Get in touch with us for a custom iKnowMed price quote.

Is iKnowMed EHR a cloud-based software?

Yes, iKnowMed EHR is a cloud-based software.

Who are the typical users of iKnowMed EHR?

The typical users of iKnowMed EHR include oncology practices of all sizes.

Does iKnowMed EHR software offer a free trial?

No, iKnowMed EHR software does not offer a free trial.

What level of support does iKnowMed EHR software offer?

iKnowMed EHR software offers a variety of support options, including 24/7 customer service, live chat, and email and phone support.

Does iKnowMed EHR support mobile devices?

Yes, iKnowMed EHR supports iOS devices.

Does iKnowMed EHR have an app?

Yes, iKnowMed EHR offers an iOS mobile app.

Does iKnowMed EHR offer an API?

No, iKnowMed EHR does not offer an API.

Which medical departments prefer iKnowMed EHR software?

iKnowMed EHR software is particularly preferred by oncology departments.