InterSystems HealthShare EHR Software Reviews
29 Reviews
Overall Rating
3.9
29 Reviews
Rating Distribution
5
(11)
4
(10)
3
(4)
2
(3)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
3.9
29 Reviews
Rating Distribution
5
(11)
4
(10)
3
(4)
2
(3)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
The Next Best Thing!
The Next Best Thing!
Pros
InterSystems HealthShare EHR is an all-rounder! Easy to use, easy to manage, and comes with great customer support. Its also supported by a big community that can prove beneficial for us in the future. InterSystems has really helped us streamline our day-to-day tasks and we are forever grateful for it.
Cons
The only thing is that it requires a qualified person for administration but I think its due to security concerns.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Francisco
Salutic, S.L., 10-49 employees
Mar 20, 2023
Great support
Great support
Pros
It allows us to analyze the system with ease and comfort. They have considered every possible scenario when designing the product.
Cons
Some features have not caught up with the current needs of the market.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Chastity
Middleborough Medical Center, 10-49 employees
Jan 08, 2023
Best of the bests!
Best of the bests!
Pros
This product has been a great help to our workplace from the start. Its flexible and easily manageable. It provides amazing service and is super-efficient when it comes to getting the task done. A 10/10 for the customer support too. Impressive work.
Cons
Needs a qualified person to operate and you need to educate your staff on how to navigate files through it but its definitely worth the trouble in the end.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Robert
ret. Frankstahl GmbH, 500-999 employees
Dec 21, 2022
The Perfect Practice Partner
The Perfect Practice Partner
Pros
The system is highly efficient and reliable. Its great for taking notes and data management. The customer support also try to resolve your problem as soon as possible. Overall, I recommend this software to my fellow colleagues.
Cons
The only thing is that its not very well known in the market and that makes it harder to hire qualified people for its operation.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Christian
BPlus Tecnologia, 10-49 employees
Oct 11, 2022
An excellent software
An excellent software
Pros
The product is fantastic, the feasibility is excellent and the customer support is dependable. We highly recommend this software.
Cons
We are satisfied! No complaints.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Henry
Three Rivers Help, 2-9 employees
Sep 12, 2022
A good system
A good system
Pros
I like that the software provides excellent services to its customers! The features are fantastic and quite helpful.
Cons
The system keeps crashing which makes it inefficient.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Benjamin
Fitness and Med Care, 2-9 employees
Aug 24, 2022
Effective and easy to use
Effective and easy to use
Pros
We can say with confidence that the software is dependable and intuitive.The layout is user-friendly and easy to access for almost all the staff. They also keep updating and improving it.
Cons
None at all
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Lucas
Oldacre Care Unit, 2-9 employees
Aug 08, 2022
Massive improvement! Impressed
Massive improvement! Impressed
Pros
The potential is fantastic. This software offers great services to its clients. They also keep updating the system to keep making it better and better.
Cons
There are a few minor glitches in the system.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Amelia
HFT facility, 2-9 employees
Jun 15, 2022
A lot better than our last one
A lot better than our last one
Pros
Our experience with this software has been terrific! I love how straightforward and quick it is to navigate with. The customer support has also been very helpful.
Cons
The system is slow and the glitches are frequent.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
James
Care Services, 2-9 employees
Apr 11, 2022
Software you can depend on
Software you can depend on
Pros
Its easy to use and manage. I especially like that the message recording and tracing are very straightforward, and you can easily track the process flows with this system.
Cons
I dont like that the administration of this system necessitates the involvement of a trained individual.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Liz Awwn
Pediatrics Care, 10-49 employees
Feb 23, 2022
Best choice!
Best choice!
Pros
Its a super reliable and easy to use software.
Cons
Having such a large number of features makes integration a bit difficult.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Bobby James
Tim Healing Clinic, 2-9 employees
Jan 10, 2022
System keeps improving
System keeps improving
Pros
I like that the system has a large number of functions built into the solution, such as a user browser, interfaces with various technologies, and a database.
Cons
We ran into a few obstacles when implementing it because its still new, and we had to use some workarounds because the guidance wasnt really clear.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Samuel
Chris Mental Health Clinic , 2-9 employees
Dec 15, 2021
Quality Product
Quality Product
Pros
InterSystems provides a number of programmed features to its users. Easy to customise and to operate.
Cons
Having a number of features slows down the system a lot and you have to wait hours to get the task done.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
Mathew Hills
Roche Diagnostics, 50-99 employees
Sep 13, 2021
A Positive Experience!
A Positive Experience!
Pros
I admire the number of inbuilt features they offer, the system is easy to use and is pretty affordable as compared to other systems out there.
Cons
Its very hard to operate in the beginning but it gets less confusing once you get the hang of it.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Alok Youn
Tubelight Communications, 50-99 employees
Jul 12, 2021
Perfect For Beginners
Perfect For Beginners
Pros
If you are a beginner just stepping into the tech world; this is the software for you. Uber-easy to understand and operate.
Cons
Long processing hours. Less efficient compared to other software.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
user
Mental Health Care, 1000+ employees
Apr 02, 2021
Outstanding vendor!
Outstanding vendor!
Pros
A robust software solution which is made to fit our small practice. The customer service is great as well.
Cons
Running the software from a remote location leads to some connectivity issues.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Betsy
Slane Family Care, 2-9 employees
Mar 26, 2021
The gold standard of EHR
The gold standard of EHR
Pros
There is no downtime and it was so easy for us to switch over. The fileshare library helps us add documents, notes and updates for everyone relevant to the patient to see.
Cons
I do not have anything negative to say.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Max
Christian Mental Health, 10-49 employees
Mar 23, 2021
It isnt like we expected
It isnt like we expected
Pros
The software has a sophisticated interface and the training made it out to be very intuitive.
Cons
It was not like the training exercise in real life and we had a difficult time dealing with the customer support.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
6
Madison
Tiber Healing Clinic, 2-9 employees
Mar 22, 2021
Not everything we hoped
Not everything we hoped
Pros
The developers put a lot of thought into the design and it shows in the interface.
Cons
They act like they know what our practice needs more than us and when we make suggestions or give feedback they are not open to it.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Ryan
Samuel & Brent Associates, 500-999 employees
Mar 18, 2021
They care about users
They care about users
Pros
It is a great tool for any clinic because they have a secure portal for storing electronic medical records. The marketing analytics feature is a great addition too and has helped us improve our services.
Cons
No cons because they solve all problems immediately.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Nellie
Little Cherub Pediatrics, 2-9 employees
Mar 16, 2021
They care for their clients
They care for their clients
Pros
The customer support is what makes this EHR software great. They know the answer to all our questions and can get us back on track within minutes.
Cons
There is nothing much to say but the interface is not as great as the other solutions however, it is completely functional.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Boe
Amazon Health Services, 1000+ employees
Mar 13, 2021
Keeps everyone connected
Keeps everyone connected
Pros
A huge database is made available to us and it is all organized for easy accessibility.
Cons
I am not convinced by their security features and fear there may be a breach.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Regina
FirstMed Hospital, 50-99 employees
Mar 13, 2021
Needs some development
Needs some development
Pros
It is a great software for healthcare and our business flow got even better with its help.
Cons
Certain features do not work as well as they should before we can give it a perfect rating for example the environment of the software is not very intuitive.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Eric
Quality Healthcare, 50-99 employees
Mar 12, 2021
Simple but effective
Simple but effective
Pros
I am not very computer literate but even I learned how to use the software within a few hours and that is saying something.
Cons
It can become slow sometimes when we are working with too many files.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Betty
Tate Cardiac Center, 10-49 employees
Mar 09, 2021
Patient portal needs work
Patient portal needs work
Pros
The interface is simple and doctors can get the information they need from the dashboard with a single glance.
Cons
The patient portal is not easy to use and it sometimes gets stuck when we are updating files which cause us to lose precious time.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Serena
Plaza Medical Center, 500-999 employees
Mar 07, 2021
Simple platform and easy to use
Simple platform and easy to use
Pros
HealthShare has a very intuitive design and it is easy to use even for those who have poor computer skills. We did not need to spend a lot of time on training staff and could immediately shift to the new software.
Cons
The software is not super reliable and sometimes it failed to save the information I entered. It also becomes slow at times.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Andy
Syracuse Mental Wellness , 1000+ employees
Mar 05, 2021
Love this software!
Love this software!
Pros
InterSystem EHR software provides excellent services to its customers. The features are great and very useful.
Cons
Customer service needs work. They hardly ever resolve our issues.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jacob
Family Chiropractic, 51-200 employees employees
Sep 03, 2020
Outstanding Software
Outstanding Software
Pros
I have had a great experience with this software because of how easy and simple it is to navigate. The features are absolutely awesome.
Cons
Theres not much that I dislike other than their customer support. I wish they were more responsive.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Jennifer
Manager, 2-10 employees employees
Dec 10, 2019
Pros
Amazing product and feasibility level are up to the mark and the software is reliable. Customer support is also responsive.
Cons
It needs to enhance their storage capacity and make it more user-friendly
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Daniel
juhahm foods corp, 2-10 employees employees
Mar 21, 2017
Filters
The Next Best Thing!
The Next Best Thing!
Pros
InterSystems HealthShare EHR is an all-rounder! Easy to use, easy to manage, and comes with great customer support. Its also supported by a big community that can prove beneficial for us in the future. InterSystems has really helped us streamline our day-to-day tasks and we are forever grateful for it.
Cons
The only thing is that it requires a qualified person for administration but I think its due to security concerns.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Francisco
Salutic, S.L., 10-49 employees
Mar 20, 2023
Great support
Great support
Pros
It allows us to analyze the system with ease and comfort. They have considered every possible scenario when designing the product.
Cons
Some features have not caught up with the current needs of the market.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Chastity
Middleborough Medical Center, 10-49 employees
Jan 08, 2023
Best of the bests!
Best of the bests!
Pros
This product has been a great help to our workplace from the start. Its flexible and easily manageable. It provides amazing service and is super-efficient when it comes to getting the task done. A 10/10 for the customer support too. Impressive work.
Cons
Needs a qualified person to operate and you need to educate your staff on how to navigate files through it but its definitely worth the trouble in the end.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Robert
ret. Frankstahl GmbH, 500-999 employees
Dec 21, 2022
The Perfect Practice Partner
The Perfect Practice Partner
Pros
The system is highly efficient and reliable. Its great for taking notes and data management. The customer support also try to resolve your problem as soon as possible. Overall, I recommend this software to my fellow colleagues.
Cons
The only thing is that its not very well known in the market and that makes it harder to hire qualified people for its operation.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Christian
BPlus Tecnologia, 10-49 employees
Oct 11, 2022
An excellent software
An excellent software
Pros
The product is fantastic, the feasibility is excellent and the customer support is dependable. We highly recommend this software.
Cons
We are satisfied! No complaints.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Henry
Three Rivers Help, 2-9 employees
Sep 12, 2022
A good system
A good system
Pros
I like that the software provides excellent services to its customers! The features are fantastic and quite helpful.
Cons
The system keeps crashing which makes it inefficient.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Benjamin
Fitness and Med Care, 2-9 employees
Aug 24, 2022
Effective and easy to use
Effective and easy to use
Pros
We can say with confidence that the software is dependable and intuitive.The layout is user-friendly and easy to access for almost all the staff. They also keep updating and improving it.
Cons
None at all
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Lucas
Oldacre Care Unit, 2-9 employees
Aug 08, 2022
Massive improvement! Impressed
Massive improvement! Impressed
Pros
The potential is fantastic. This software offers great services to its clients. They also keep updating the system to keep making it better and better.
Cons
There are a few minor glitches in the system.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Amelia
HFT facility, 2-9 employees
Jun 15, 2022
A lot better than our last one
A lot better than our last one
Pros
Our experience with this software has been terrific! I love how straightforward and quick it is to navigate with. The customer support has also been very helpful.
Cons
The system is slow and the glitches are frequent.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
James
Care Services, 2-9 employees
Apr 11, 2022
Software you can depend on
Software you can depend on
Pros
Its easy to use and manage. I especially like that the message recording and tracing are very straightforward, and you can easily track the process flows with this system.
Cons
I dont like that the administration of this system necessitates the involvement of a trained individual.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Liz Awwn
Pediatrics Care, 10-49 employees
Feb 23, 2022
Best choice!
Best choice!
Pros
Its a super reliable and easy to use software.
Cons
Having such a large number of features makes integration a bit difficult.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Bobby James
Tim Healing Clinic, 2-9 employees
Jan 10, 2022
System keeps improving
System keeps improving
Pros
I like that the system has a large number of functions built into the solution, such as a user browser, interfaces with various technologies, and a database.
Cons
We ran into a few obstacles when implementing it because its still new, and we had to use some workarounds because the guidance wasnt really clear.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Samuel
Chris Mental Health Clinic , 2-9 employees
Dec 15, 2021
Quality Product
Quality Product
Pros
InterSystems provides a number of programmed features to its users. Easy to customise and to operate.
Cons
Having a number of features slows down the system a lot and you have to wait hours to get the task done.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
Mathew Hills
Roche Diagnostics, 50-99 employees
Sep 13, 2021
A Positive Experience!
A Positive Experience!
Pros
I admire the number of inbuilt features they offer, the system is easy to use and is pretty affordable as compared to other systems out there.
Cons
Its very hard to operate in the beginning but it gets less confusing once you get the hang of it.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Alok Youn
Tubelight Communications, 50-99 employees
Jul 12, 2021
Perfect For Beginners
Perfect For Beginners
Pros
If you are a beginner just stepping into the tech world; this is the software for you. Uber-easy to understand and operate.
Cons
Long processing hours. Less efficient compared to other software.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
user
Mental Health Care, 1000+ employees
Apr 02, 2021
Outstanding vendor!
Outstanding vendor!
Pros
A robust software solution which is made to fit our small practice. The customer service is great as well.
Cons
Running the software from a remote location leads to some connectivity issues.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Betsy
Slane Family Care, 2-9 employees
Mar 26, 2021
The gold standard of EHR
The gold standard of EHR
Pros
There is no downtime and it was so easy for us to switch over. The fileshare library helps us add documents, notes and updates for everyone relevant to the patient to see.
Cons
I do not have anything negative to say.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Max
Christian Mental Health, 10-49 employees
Mar 23, 2021
It isnt like we expected
It isnt like we expected
Pros
The software has a sophisticated interface and the training made it out to be very intuitive.
Cons
It was not like the training exercise in real life and we had a difficult time dealing with the customer support.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
6
Madison
Tiber Healing Clinic, 2-9 employees
Mar 22, 2021
Not everything we hoped
Not everything we hoped
Pros
The developers put a lot of thought into the design and it shows in the interface.
Cons
They act like they know what our practice needs more than us and when we make suggestions or give feedback they are not open to it.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Ryan
Samuel & Brent Associates, 500-999 employees
Mar 18, 2021
They care about users
They care about users
Pros
It is a great tool for any clinic because they have a secure portal for storing electronic medical records. The marketing analytics feature is a great addition too and has helped us improve our services.
Cons
No cons because they solve all problems immediately.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Nellie
Little Cherub Pediatrics, 2-9 employees
Mar 16, 2021
They care for their clients
They care for their clients
Pros
The customer support is what makes this EHR software great. They know the answer to all our questions and can get us back on track within minutes.
Cons
There is nothing much to say but the interface is not as great as the other solutions however, it is completely functional.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Boe
Amazon Health Services, 1000+ employees
Mar 13, 2021
Keeps everyone connected
Keeps everyone connected
Pros
A huge database is made available to us and it is all organized for easy accessibility.
Cons
I am not convinced by their security features and fear there may be a breach.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Regina
FirstMed Hospital, 50-99 employees
Mar 13, 2021
Needs some development
Needs some development
Pros
It is a great software for healthcare and our business flow got even better with its help.
Cons
Certain features do not work as well as they should before we can give it a perfect rating for example the environment of the software is not very intuitive.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Eric
Quality Healthcare, 50-99 employees
Mar 12, 2021
Simple but effective
Simple but effective
Pros
I am not very computer literate but even I learned how to use the software within a few hours and that is saying something.
Cons
It can become slow sometimes when we are working with too many files.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Betty
Tate Cardiac Center, 10-49 employees
Mar 09, 2021
Patient portal needs work
Patient portal needs work
Pros
The interface is simple and doctors can get the information they need from the dashboard with a single glance.
Cons
The patient portal is not easy to use and it sometimes gets stuck when we are updating files which cause us to lose precious time.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Serena
Plaza Medical Center, 500-999 employees
Mar 07, 2021
Simple platform and easy to use
Simple platform and easy to use
Pros
HealthShare has a very intuitive design and it is easy to use even for those who have poor computer skills. We did not need to spend a lot of time on training staff and could immediately shift to the new software.
Cons
The software is not super reliable and sometimes it failed to save the information I entered. It also becomes slow at times.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Andy
Syracuse Mental Wellness , 1000+ employees
Mar 05, 2021
Love this software!
Love this software!
Pros
InterSystem EHR software provides excellent services to its customers. The features are great and very useful.
Cons
Customer service needs work. They hardly ever resolve our issues.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jacob
Family Chiropractic, 51-200 employees employees
Sep 03, 2020
Outstanding Software
Outstanding Software
Pros
I have had a great experience with this software because of how easy and simple it is to navigate. The features are absolutely awesome.
Cons
Theres not much that I dislike other than their customer support. I wish they were more responsive.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Jennifer
Manager, 2-10 employees employees
Dec 10, 2019
Pros
Amazing product and feasibility level are up to the mark and the software is reliable. Customer support is also responsive.
Cons
It needs to enhance their storage capacity and make it more user-friendly
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Daniel
juhahm foods corp, 2-10 employees employees
Mar 21, 2017