softwareIntuitive Medical Documents (IMD) Software Reviews
14 Reviews
Overall Rating
4.6
14 Reviews
Rating Distribution
5
(10)
4
(3)
3
(0)
2
(1)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
14 Reviews
Rating Distribution
5
(10)
4
(3)
3
(0)
2
(1)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Lumas Partner in Solving Challenges
Lumas Partner in Solving Challenges
Pros
Luma has been a valuable partner in helping us overcome various challenges we faced in our practice. However, over time, it appears that their focus has shifted towards different goals, resulting in a negative customer experience.
Cons
One of the major issues we encountered was the frequent changes in our account representatives, making it difficult to establish strong relationships. Eventually, Lumas representatives stopped contacting our practice, forcing us to find solutions on our own. Additionally, they changed their payment terms, demanding upfront payment or threatening to drop us as customers.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Zeeshan
Hospital & Health Care, 51-200 employees employees
Mar 17, 2023
Convenient Information Access with Some Limitations
Convenient Information Access with Some Limitations
Pros
One of the positive aspects of Luma is the ability to privately access patient information when necessary, providing convenience. However, there are times when patients ignore their messages, which limits the effectiveness of this feature.
Cons
The major drawback is the difficulty in reading the paperwork sent by patients. The text is too small to see without a magnifying glass, leading to complaints from others as well. Writing in the ounts becomes necessary due to the inability to clearly view them.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Marilyn
Mental Health Care, 201-500 employees employees
Apr 18, 2022
Easy Patient Management with HIPAA Compliance
Easy Patient Management with HIPAA Compliance
Pros
I appreciate how easy it is to locate patients and initiate HIPAA-compliant conversations on the Luma platform. It strelines the process of patient management and ensures privacy and security.
Cons
Occasionally, I have encountered difficulties when rescheduling appointments using this platform, which can be a bit challenging.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Karla
Health, Wellness and Fitness, 51-200 employees employees
Jun 29, 2021
User-Friendly and Efficient
User-Friendly and Efficient
Pros
The softwares user-friendly interface and quick access to relevant contacts make it a highly efficient tool. The automatic reminders are especially helpful in staying organized and on top of tasks.
Cons
Personally, I have no complaints about the software and find it to be excellent.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Allison
Medical Devices, 51-200 employees employees
Jun 16, 2021
Well-Managed Software with Great Customer Service
Well-Managed Software with Great Customer Service
Pros
Lumas software is well-maintained, experiencing minimal downtime and errors compared to other platforms we use. The customer service is commendable, and the product functions effectively.
Cons
The software is on the expensive side, and we faced some initial setup challenges. However, the support te worked with us to resolve these issues.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Luke
Hospital & Health Care, 11-50 employees employees
May 12, 2021
User-Friendly Software with Quick Patient Connections
User-Friendly Software with Quick Patient Connections
Pros
I find Lumas software to be extremely user-friendly. Following the provided instructions, I can connect with a patient in less than a minute, making the process efficient and seless.
Cons
If, for any reason, a call needs to be ended without speaking with the patient, the "JOIN SESSION" button becomes deactivated, and a new link must be sent to the patient, causing a minor inconvenience.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
MONIKA
Medical Practice, 51-200 employees employees
Apr 29, 2021
Improved Patient Communication Beyond Phone Calls
Improved Patient Communication Beyond Phone Calls
Pros
Luma provides an additional channel for staying in touch with patients, which goes beyond traditional phone calls. It helps in overcoming the hurdle of patients screening calls and allows them to identify who is calling and the purpose of the call.
Cons
There have been instances where patients did not receive Luma texts, resulting in important information not being conveyed prior to their visit.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Sue
Medical Practice, 501-1,000 employees employees
Apr 18, 2021
Effective Communication and Fill-in Management
Effective Communication and Fill-in Management
Pros
Luma Health offers versatile communication options, including text, email, and voice reminders, as well as COVID-19 screenings and waitlist offers. These features have been instrumental in effectively managing appointments and filling cancellation gaps.
Cons
The inability to access patient account numbers and exclude patients based on insurance companies poses challenges. Additionally, the pricing is slightly high, and the contract terms are inflexible.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Holly
Hospital & Health Care, 11-50 employees employees
Mar 29, 2021
Seless Patient Management
Seless Patient Management
Pros
Lumas software selessly integrates patient management while allowing me to attend to other tasks simultaneously, maximizing efficiency.
Cons
There are occasional syncing delays, which can cause problems when accessing patient information.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Leslie
Medical Practice, 11-50 employees employees
Mar 28, 2021
Convenient Patient Engagement Features
Convenient Patient Engagement Features
Pros
Luma offers various features like virtual check-ins, online forms, and direct patient communication that significantly enhance patient engagement. These features, combined with the ability to implement virtual waiting rooms, have proved invaluable, particularly during the pandemic.
Cons
Apart from occasional system lag, which may be attributed to software or connectivity issues, Luma covers most of the essential requirements for patient engagement in a medical practice.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Marian Shayne
Medical Practice, 51-200 employees employees
Mar 24, 2021
Fine-Tuned Patient Communication
Fine-Tuned Patient Communication
Pros
Luma Health stands out with its appointment reminder and broadcast messaging features, allowing organizations to tailor their communication content, timing, and management. The platform offers flexibility for organizations seeking to optimize their patient communication. Furthermore, Lumas customer support is commendable, regardless of the complexity of the users needs.
Cons
During implementation, a more in-depth workflow analysis would have been helpful. However, any minor hiccups we encountered were easily resolved. Additionally, as of March 6, 2021, the applied filters in the Reporting section do not remain "sticky," which can be slightly inconvenient.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Philip B
Hospital & Health Care, 201-500 employees employees
Mar 18, 2021
Efficient Mass Rescheduling Capability
Efficient Mass Rescheduling Capability
Pros
Lumas software allows for convenient mass rescheduling of patients when necessary, saving time and effort in managing appointments.
Cons
It can be challenging to keep up with all the available and upcoming features due to competing time priorities.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
J. Kempf
Medical Practice, 51-200 employees employees
Mar 11, 2021
Test Group Benefits and Improved Reviews
Test Group Benefits and Improved Reviews
Pros
Our office greatly appreciates being part of Lumas test group for two-way texting. The integration with our EMR system allows for automatic messaging to patients after their appointments, requesting them to rate our services and publish their reviews publicly on platforms like Google My Business (GMB). This has significantly boosted our positive review count and improved our online reputation.
Cons
It would be advantageous if Luma Health expanded the review publishing feature to platforms like Vitals, Healthgrades, WebMD, and others. Many physicians strive to maintain positive reviews across multiple sites, and having this functionality would greatly assist in achieving that goal.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Noel
Medical Practice, 51-200 employees employees
Feb 08, 2021
Accounting made easy!
Accounting made easy!
Pros
Ive been using this software for about 8 months now. Back in 2017 I was using a competitor (I wont name it but it rhymes with Urbo Fax). My bookkeeper helped with the conversion and showed me how to input data making it straightforward for me to use!
Cons
While the software has been user-friendly and simplified data entry transitioning from a competitor may have resulted in compatibility issues or a learning curve for certain features. Additionally long-term scalability and advanced functionality might be lacking compared to other solutions potentially limiting its effectiveness as your business grows.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Garlock
Medical Practice, 1-10 employees
Less than a year
Jan 08, 2018
Filters
Lumas Partner in Solving Challenges
Lumas Partner in Solving Challenges
Pros
Luma has been a valuable partner in helping us overcome various challenges we faced in our practice. However, over time, it appears that their focus has shifted towards different goals, resulting in a negative customer experience.
Cons
One of the major issues we encountered was the frequent changes in our account representatives, making it difficult to establish strong relationships. Eventually, Lumas representatives stopped contacting our practice, forcing us to find solutions on our own. Additionally, they changed their payment terms, demanding upfront payment or threatening to drop us as customers.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Zeeshan
Hospital & Health Care, 51-200 employees employees
Mar 17, 2023
Convenient Information Access with Some Limitations
Convenient Information Access with Some Limitations
Pros
One of the positive aspects of Luma is the ability to privately access patient information when necessary, providing convenience. However, there are times when patients ignore their messages, which limits the effectiveness of this feature.
Cons
The major drawback is the difficulty in reading the paperwork sent by patients. The text is too small to see without a magnifying glass, leading to complaints from others as well. Writing in the ounts becomes necessary due to the inability to clearly view them.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Marilyn
Mental Health Care, 201-500 employees employees
Apr 18, 2022
Easy Patient Management with HIPAA Compliance
Easy Patient Management with HIPAA Compliance
Pros
I appreciate how easy it is to locate patients and initiate HIPAA-compliant conversations on the Luma platform. It strelines the process of patient management and ensures privacy and security.
Cons
Occasionally, I have encountered difficulties when rescheduling appointments using this platform, which can be a bit challenging.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Karla
Health, Wellness and Fitness, 51-200 employees employees
Jun 29, 2021
User-Friendly and Efficient
User-Friendly and Efficient
Pros
The softwares user-friendly interface and quick access to relevant contacts make it a highly efficient tool. The automatic reminders are especially helpful in staying organized and on top of tasks.
Cons
Personally, I have no complaints about the software and find it to be excellent.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Allison
Medical Devices, 51-200 employees employees
Jun 16, 2021
Well-Managed Software with Great Customer Service
Well-Managed Software with Great Customer Service
Pros
Lumas software is well-maintained, experiencing minimal downtime and errors compared to other platforms we use. The customer service is commendable, and the product functions effectively.
Cons
The software is on the expensive side, and we faced some initial setup challenges. However, the support te worked with us to resolve these issues.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Luke
Hospital & Health Care, 11-50 employees employees
May 12, 2021
User-Friendly Software with Quick Patient Connections
User-Friendly Software with Quick Patient Connections
Pros
I find Lumas software to be extremely user-friendly. Following the provided instructions, I can connect with a patient in less than a minute, making the process efficient and seless.
Cons
If, for any reason, a call needs to be ended without speaking with the patient, the "JOIN SESSION" button becomes deactivated, and a new link must be sent to the patient, causing a minor inconvenience.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
MONIKA
Medical Practice, 51-200 employees employees
Apr 29, 2021
Improved Patient Communication Beyond Phone Calls
Improved Patient Communication Beyond Phone Calls
Pros
Luma provides an additional channel for staying in touch with patients, which goes beyond traditional phone calls. It helps in overcoming the hurdle of patients screening calls and allows them to identify who is calling and the purpose of the call.
Cons
There have been instances where patients did not receive Luma texts, resulting in important information not being conveyed prior to their visit.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Sue
Medical Practice, 501-1,000 employees employees
Apr 18, 2021
Effective Communication and Fill-in Management
Effective Communication and Fill-in Management
Pros
Luma Health offers versatile communication options, including text, email, and voice reminders, as well as COVID-19 screenings and waitlist offers. These features have been instrumental in effectively managing appointments and filling cancellation gaps.
Cons
The inability to access patient account numbers and exclude patients based on insurance companies poses challenges. Additionally, the pricing is slightly high, and the contract terms are inflexible.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Holly
Hospital & Health Care, 11-50 employees employees
Mar 29, 2021
Seless Patient Management
Seless Patient Management
Pros
Lumas software selessly integrates patient management while allowing me to attend to other tasks simultaneously, maximizing efficiency.
Cons
There are occasional syncing delays, which can cause problems when accessing patient information.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Leslie
Medical Practice, 11-50 employees employees
Mar 28, 2021
Convenient Patient Engagement Features
Convenient Patient Engagement Features
Pros
Luma offers various features like virtual check-ins, online forms, and direct patient communication that significantly enhance patient engagement. These features, combined with the ability to implement virtual waiting rooms, have proved invaluable, particularly during the pandemic.
Cons
Apart from occasional system lag, which may be attributed to software or connectivity issues, Luma covers most of the essential requirements for patient engagement in a medical practice.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Marian Shayne
Medical Practice, 51-200 employees employees
Mar 24, 2021
Fine-Tuned Patient Communication
Fine-Tuned Patient Communication
Pros
Luma Health stands out with its appointment reminder and broadcast messaging features, allowing organizations to tailor their communication content, timing, and management. The platform offers flexibility for organizations seeking to optimize their patient communication. Furthermore, Lumas customer support is commendable, regardless of the complexity of the users needs.
Cons
During implementation, a more in-depth workflow analysis would have been helpful. However, any minor hiccups we encountered were easily resolved. Additionally, as of March 6, 2021, the applied filters in the Reporting section do not remain "sticky," which can be slightly inconvenient.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Philip B
Hospital & Health Care, 201-500 employees employees
Mar 18, 2021
Efficient Mass Rescheduling Capability
Efficient Mass Rescheduling Capability
Pros
Lumas software allows for convenient mass rescheduling of patients when necessary, saving time and effort in managing appointments.
Cons
It can be challenging to keep up with all the available and upcoming features due to competing time priorities.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
J. Kempf
Medical Practice, 51-200 employees employees
Mar 11, 2021
Test Group Benefits and Improved Reviews
Test Group Benefits and Improved Reviews
Pros
Our office greatly appreciates being part of Lumas test group for two-way texting. The integration with our EMR system allows for automatic messaging to patients after their appointments, requesting them to rate our services and publish their reviews publicly on platforms like Google My Business (GMB). This has significantly boosted our positive review count and improved our online reputation.
Cons
It would be advantageous if Luma Health expanded the review publishing feature to platforms like Vitals, Healthgrades, WebMD, and others. Many physicians strive to maintain positive reviews across multiple sites, and having this functionality would greatly assist in achieving that goal.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Noel
Medical Practice, 51-200 employees employees
Feb 08, 2021
Accounting made easy!
Accounting made easy!
Pros
Ive been using this software for about 8 months now. Back in 2017 I was using a competitor (I wont name it but it rhymes with Urbo Fax). My bookkeeper helped with the conversion and showed me how to input data making it straightforward for me to use!
Cons
While the software has been user-friendly and simplified data entry transitioning from a competitor may have resulted in compatibility issues or a learning curve for certain features. Additionally long-term scalability and advanced functionality might be lacking compared to other solutions potentially limiting its effectiveness as your business grows.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Garlock
Medical Practice, 1-10 employees
Less than a year
Jan 08, 2018