IT Retail Reviews

“The Worst System Imaginable

Pros

This system presents numerous challenges, it's notably difficult to both set up and operate due to its sluggish processor and overall poor usability experience.

Cons

The customer service experience has been incredibly disappointing. It's shocking that their representatives actually resorted to shouting at my team members when we sought assistance with our numerous issues. Last week alone, we spent over 10 frustrating hours on support calls. Despite promising seamless QuickBooks integration for generating quality reports, it simply doesn't exist. The sales reports are far from satisfactory. The POS system for restaurants is plagued with unaddressed glitches that severely hinder operations. Similarly, the retail POS system is equally unreliable, often inaccurately processing transactions. You can enter an item, save it, and then inexplicably watch it disappear. If there were a way to request a refund, I would pursue it vigorously. My advice: steer clear of this system at all costs!

“Very useful

Pros

I find it commendable how effectively the backend syncs with the frontend through cloud integration.

Cons

I wish I had more control over the software settings to tailor them to our specific needs and preferences.

“excellent

Pros

Andres efficiently set up the system, impressing me with the swift service delivery.

Cons

Honestly, I can't find a single fault with the system, everything is functioning perfectly and meeting our expectations.

“First year review

Pros

The promptness with which support answers calls is quite remarkable.

Cons

The backend reports are overly complex, making them difficult to interpret and frustrating to download.

“Great customer support

Pros

I highly value the exceptional customer support, the intuitive interface, and the comprehensive reporting capabilities.

Cons

It would be great if the software offered more flexibility in terms of customization to better suit our unique requirements.

“Inventory reviews

Pros

The system is designed to be intuitive and is well-supported by IT assistance for any troubleshooting needs.

Cons

At the outset, having on-site training would have been invaluable rather than relying solely on remote support.

“Good customer support and easy to use system

Pros

The system's user-friendly design makes learning a breeze, even for employees in their 50s who find it straightforward.

Cons

One enhancement I would appreciate is the ability to customize the interface further, including options like adjusting color schemes and text sizes.

“Great support!

Pros

Once accustomed to the system, accessing support is straightforward and hassle-free.

Cons

While I generally prefer not to be tethered to a computer, this isn't a specific critique of IT Retail's software.

“Good front end process

Pros

The integration of the front-end process with the back-end database has significantly enhanced the operational success of our business.

Cons

I was hoping for more advanced features to streamline our inventory receiving processes.

“User friendly and easy to train staff on

Pros

It boasts user-friendly features, excellent support articles, and swift phone support with minimal wait times.

Cons

Unfortunately, our old label printer is not compatible with this new system, which has posed some unexpected challenges.

“great customer servikce

Pros

I appreciate its ease of use, excellent customer support, and visually appealing interface.

Cons

So far, I haven't encountered any problems with the system, it has been consistently reliable.

“CUSTUMER SERVICE

Pros

I particularly admire the efficiency of the front-end POS and customer service, especially the minimized wait times for customer service calls.

Cons

The software is impressively user-friendly and efficient, I can confidently say I have no complaints.

“ADDING EASE TO YOUR DAY TO DAY SELLS.

Pros

IT Retail POS features a seamless and intuitive interface that simplifies setup and learning. It includes specific applications tailored to various needs, ensuring quick access to necessary functions and maintaining operational efficiency, even when offline.

Cons

While the initial investment in this system was higher than anticipated, I've come to realize that quality often justifies the cost. I'm completely satisfied with my decision.

“Setting up the systems was the biggest part where we had some challenges, but over all was good

Pros

Operating entirely on the cloud, it requires a reboot to synchronize updates from the back-end to the front-end, making it ideal for managing high-volume transactions.

Cons

The overall expense of implementing this system is considerable, especially factoring in hardware costs, but sourcing components from reliable vendors can mitigate these expenses.

“Great flexibility, Information at your finger tips and reliability

Pros

With a reliable front-end system and a detailed back-end providing timely information, I find it easier to manage my store efficiently. The responsive support team promptly resolves any issues, although navigating through all of IT Retail's extensive features can be a learning process.

Cons

While we've encountered a few minor bugs along the way, I must commend the team for their incredibly responsive support. They've always prioritized addressing my concerns and suggestions promptly.

“New Deal Fish Market

Pros

Our introduction to POS systems came through Retail Next, and after a year of using their system, I can confidently say it has significantly enhanced our ability to track business performance.

Cons

Unfortunately, the product doesn't live up to its promises. I strongly advise against purchasing this system, you'll undoubtedly regret it.

“Great Product and Staff!

Pros

The editing process is very simple and the staff consistently goes above and beyond to ensure my satisfaction.

Cons

Despite encountering numerous glitches, once resolved, I'm optimistic that this system will operate smoothly and effectively.

“Great supporting team

Pros

It provides a seamless user experience while also delivering exceptional adaptability, accommodating a wide range of operational needs effortlessly.

Cons

No issues have arisen thus far.

“Excellent

Pros

Having partnered with IT Retail for several years, I consider them trusted colleagues who reliably resolve any issues I encounter.

Cons

While we've faced a few software bugs, one of the standout qualities of IT Retail is their exceptional responsiveness to our issues. Whenever we call with a problem, they typically resolve it the same day, ensuring minimal disruption to our operations.

“Great POS for Smaller Stores

Pros

It operates on a cloud-based platform, supports EMV and EBT, manages full grocery checkouts, and boasts ease of use paired with straightforward training capabilities.

Cons

Upgrading our pin pads would be a worthwhile improvement to enhance our overall system functionality.