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IT Retail Reviews
20 Review(s)
softwareOverall Rating
4.6
20 Review(s)
Rating Distribution
5
(16)
4
(2)
3
(1)
2
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
20 Review(s)
Rating Distribution
5
(16)
4
(2)
3
(1)
2
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
The Worst System Imaginable
The Worst System Imaginable
Pros
This system presents numerous challenges, it's notably difficult to both set up and operate due to its sluggish processor and overall poor usability experience.
Cons
The customer service experience has been incredibly disappointing. It's shocking that their representatives actually resorted to shouting at my team members when we sought assistance with our numerous issues. Last week alone, we spent over 10 frustrating hours on support calls. Despite promising seamless QuickBooks integration for generating quality reports, it simply doesn't exist. The sales reports are far from satisfactory. The POS system for restaurants is plagued with unaddressed glitches that severely hinder operations. Similarly, the retail POS system is equally unreliable, often inaccurately processing transactions. You can enter an item, save it, and then inexplicably watch it disappear. If there were a way to request a refund, I would pursue it vigorously. My advice: steer clear of this system at all costs!
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Rhonda
Retail, 11-50 employees
Less than 6 months
May 2024
Very useful
Very useful
Pros
I find it commendable how effectively the backend syncs with the frontend through cloud integration.
Cons
I wish I had more control over the software settings to tailor them to our specific needs and preferences.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kelly
Retail, 1-10 employees
Less than 6 months
May 2024
excellent
excellent
Pros
Andres efficiently set up the system, impressing me with the swift service delivery.
Cons
Honestly, I can't find a single fault with the system, everything is functioning perfectly and meeting our expectations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zaman
Retail, 1-10 employees
Less than 6 months
May 2024
First year review
First year review
Pros
The promptness with which support answers calls is quite remarkable.
Cons
The backend reports are overly complex, making them difficult to interpret and frustrating to download.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
4
Kathleen
Retail, 1-10 employees
Less than a year
April 2024
Great customer support
Great customer support
Pros
I highly value the exceptional customer support, the intuitive interface, and the comprehensive reporting capabilities.
Cons
It would be great if the software offered more flexibility in terms of customization to better suit our unique requirements.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
bhavish
Retail, 1-10 employees
Less than 6 months
April 2024
Inventory reviews
Inventory reviews
Pros
The system is designed to be intuitive and is well-supported by IT assistance for any troubleshooting needs.
Cons
At the outset, having on-site training would have been invaluable rather than relying solely on remote support.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Maurice
Retail, 11-50 employees
More than a year
April 2024
Good customer support and easy to use system
Good customer support and easy to use system
Pros
The system's user-friendly design makes learning a breeze, even for employees in their 50s who find it straightforward.
Cons
One enhancement I would appreciate is the ability to customize the interface further, including options like adjusting color schemes and text sizes.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Shutao
Retail, 11-50 employees
Less than 6 months
April 2024
Great support!
Great support!
Pros
Once accustomed to the system, accessing support is straightforward and hassle-free.
Cons
While I generally prefer not to be tethered to a computer, this isn't a specific critique of IT Retail's software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Danielle
Food & Beverages, 11-50 employees
More than a year
March 2024
Good front end process
Good front end process
Pros
The integration of the front-end process with the back-end database has significantly enhanced the operational success of our business.
Cons
I was hoping for more advanced features to streamline our inventory receiving processes.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Chikai
Retail, 1-10 employees
Less than a year
March 2024
User friendly and easy to train staff on
User friendly and easy to train staff on
Pros
It boasts user-friendly features, excellent support articles, and swift phone support with minimal wait times.
Cons
Unfortunately, our old label printer is not compatible with this new system, which has posed some unexpected challenges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Erin
Hospitality, 101-500 employees
Less than 6 months
March 2024
great customer servikce
great customer servikce
Pros
I appreciate its ease of use, excellent customer support, and visually appealing interface.
Cons
So far, I haven't encountered any problems with the system, it has been consistently reliable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
cindi
Supermarkets, 1-10 employees
More than a year
March 2024
CUSTUMER SERVICE
CUSTUMER SERVICE
Pros
I particularly admire the efficiency of the front-end POS and customer service, especially the minimized wait times for customer service calls.
Cons
The software is impressively user-friendly and efficient, I can confidently say I have no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
PAUL
Retail, 1-10 employees
Less than a year
March 2024
ADDING EASE TO YOUR DAY TO DAY SELLS.
ADDING EASE TO YOUR DAY TO DAY SELLS.
Pros
IT Retail POS features a seamless and intuitive interface that simplifies setup and learning. It includes specific applications tailored to various needs, ensuring quick access to necessary functions and maintaining operational efficiency, even when offline.
Cons
While the initial investment in this system was higher than anticipated, I've come to realize that quality often justifies the cost. I'm completely satisfied with my decision.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Annika
Retail, 11-50 employees
Less than a year
February 2021
Setting up the systems was the biggest part where we had some challenges, but over all was good
Setting up the systems was the biggest part where we had some challenges, but over all was good
Pros
Operating entirely on the cloud, it requires a reboot to synchronize updates from the back-end to the front-end, making it ideal for managing high-volume transactions.
Cons
The overall expense of implementing this system is considerable, especially factoring in hardware costs, but sourcing components from reliable vendors can mitigate these expenses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
nilesh
Retail, 1-10 employees
Less than 6 months
May 2018
Great flexibility, Information at your finger tips and reliability
Great flexibility, Information at your finger tips and reliability
Pros
With a reliable front-end system and a detailed back-end providing timely information, I find it easier to manage my store efficiently. The responsive support team promptly resolves any issues, although navigating through all of IT Retail's extensive features can be a learning process.
Cons
While we've encountered a few minor bugs along the way, I must commend the team for their incredibly responsive support. They've always prioritized addressing my concerns and suggestions promptly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Archie
Retail, 51-100 employees
More than a year
June 2017
New Deal Fish Market
New Deal Fish Market
Pros
Our introduction to POS systems came through Retail Next, and after a year of using their system, I can confidently say it has significantly enhanced our ability to track business performance.
Cons
Unfortunately, the product doesn't live up to its promises. I strongly advise against purchasing this system, you'll undoubtedly regret it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carl
Not Specified, N/A employees
Free Trial
January 2017
Great Product and Staff!
Great Product and Staff!
Pros
The editing process is very simple and the staff consistently goes above and beyond to ensure my satisfaction.
Cons
Despite encountering numerous glitches, once resolved, I'm optimistic that this system will operate smoothly and effectively.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Valerie
Food & Beverages, 1-10 employees
Less than a year
January 2017
Great supporting team
Great supporting team
Pros
It provides a seamless user experience while also delivering exceptional adaptability, accommodating a wide range of operational needs effortlessly.
Cons
No issues have arisen thus far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ho
Retail, 101-500 employees
More than a year
December 2016
Excellent
Excellent
Pros
Having partnered with IT Retail for several years, I consider them trusted colleagues who reliably resolve any issues I encounter.
Cons
While we've faced a few software bugs, one of the standout qualities of IT Retail is their exceptional responsiveness to our issues. Whenever we call with a problem, they typically resolve it the same day, ensuring minimal disruption to our operations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Magali
Not Specified, N/A employees
Free Trial
December 2016
Great POS for Smaller Stores
Great POS for Smaller Stores
Pros
It operates on a cloud-based platform, supports EMV and EBT, manages full grocery checkouts, and boasts ease of use paired with straightforward training capabilities.
Cons
Upgrading our pin pads would be a worthwhile improvement to enhance our overall system functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Food & Beverages, 11-50 employees
Less than 6 months
December 2016
Filters
Sort by:
The Worst System Imaginable
The Worst System Imaginable
Pros
This system presents numerous challenges, it's notably difficult to both set up and operate due to its sluggish processor and overall poor usability experience.
Cons
The customer service experience has been incredibly disappointing. It's shocking that their representatives actually resorted to shouting at my team members when we sought assistance with our numerous issues. Last week alone, we spent over 10 frustrating hours on support calls. Despite promising seamless QuickBooks integration for generating quality reports, it simply doesn't exist. The sales reports are far from satisfactory. The POS system for restaurants is plagued with unaddressed glitches that severely hinder operations. Similarly, the retail POS system is equally unreliable, often inaccurately processing transactions. You can enter an item, save it, and then inexplicably watch it disappear. If there were a way to request a refund, I would pursue it vigorously. My advice: steer clear of this system at all costs!
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Rhonda
Retail, 11-50 employees
Less than 6 months
May 2024
Very useful
Very useful
Pros
I find it commendable how effectively the backend syncs with the frontend through cloud integration.
Cons
I wish I had more control over the software settings to tailor them to our specific needs and preferences.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kelly
Retail, 1-10 employees
Less than 6 months
May 2024
excellent
excellent
Pros
Andres efficiently set up the system, impressing me with the swift service delivery.
Cons
Honestly, I can't find a single fault with the system, everything is functioning perfectly and meeting our expectations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zaman
Retail, 1-10 employees
Less than 6 months
May 2024
First year review
First year review
Pros
The promptness with which support answers calls is quite remarkable.
Cons
The backend reports are overly complex, making them difficult to interpret and frustrating to download.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
4
Kathleen
Retail, 1-10 employees
Less than a year
April 2024
Great customer support
Great customer support
Pros
I highly value the exceptional customer support, the intuitive interface, and the comprehensive reporting capabilities.
Cons
It would be great if the software offered more flexibility in terms of customization to better suit our unique requirements.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
bhavish
Retail, 1-10 employees
Less than 6 months
April 2024
Inventory reviews
Inventory reviews
Pros
The system is designed to be intuitive and is well-supported by IT assistance for any troubleshooting needs.
Cons
At the outset, having on-site training would have been invaluable rather than relying solely on remote support.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Maurice
Retail, 11-50 employees
More than a year
April 2024
Good customer support and easy to use system
Good customer support and easy to use system
Pros
The system's user-friendly design makes learning a breeze, even for employees in their 50s who find it straightforward.
Cons
One enhancement I would appreciate is the ability to customize the interface further, including options like adjusting color schemes and text sizes.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Shutao
Retail, 11-50 employees
Less than 6 months
April 2024
Great support!
Great support!
Pros
Once accustomed to the system, accessing support is straightforward and hassle-free.
Cons
While I generally prefer not to be tethered to a computer, this isn't a specific critique of IT Retail's software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Danielle
Food & Beverages, 11-50 employees
More than a year
March 2024
Good front end process
Good front end process
Pros
The integration of the front-end process with the back-end database has significantly enhanced the operational success of our business.
Cons
I was hoping for more advanced features to streamline our inventory receiving processes.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Chikai
Retail, 1-10 employees
Less than a year
March 2024
User friendly and easy to train staff on
User friendly and easy to train staff on
Pros
It boasts user-friendly features, excellent support articles, and swift phone support with minimal wait times.
Cons
Unfortunately, our old label printer is not compatible with this new system, which has posed some unexpected challenges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Erin
Hospitality, 101-500 employees
Less than 6 months
March 2024
great customer servikce
great customer servikce
Pros
I appreciate its ease of use, excellent customer support, and visually appealing interface.
Cons
So far, I haven't encountered any problems with the system, it has been consistently reliable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
cindi
Supermarkets, 1-10 employees
More than a year
March 2024
CUSTUMER SERVICE
CUSTUMER SERVICE
Pros
I particularly admire the efficiency of the front-end POS and customer service, especially the minimized wait times for customer service calls.
Cons
The software is impressively user-friendly and efficient, I can confidently say I have no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
PAUL
Retail, 1-10 employees
Less than a year
March 2024
ADDING EASE TO YOUR DAY TO DAY SELLS.
ADDING EASE TO YOUR DAY TO DAY SELLS.
Pros
IT Retail POS features a seamless and intuitive interface that simplifies setup and learning. It includes specific applications tailored to various needs, ensuring quick access to necessary functions and maintaining operational efficiency, even when offline.
Cons
While the initial investment in this system was higher than anticipated, I've come to realize that quality often justifies the cost. I'm completely satisfied with my decision.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Annika
Retail, 11-50 employees
Less than a year
February 2021
Setting up the systems was the biggest part where we had some challenges, but over all was good
Setting up the systems was the biggest part where we had some challenges, but over all was good
Pros
Operating entirely on the cloud, it requires a reboot to synchronize updates from the back-end to the front-end, making it ideal for managing high-volume transactions.
Cons
The overall expense of implementing this system is considerable, especially factoring in hardware costs, but sourcing components from reliable vendors can mitigate these expenses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
nilesh
Retail, 1-10 employees
Less than 6 months
May 2018
Great flexibility, Information at your finger tips and reliability
Great flexibility, Information at your finger tips and reliability
Pros
With a reliable front-end system and a detailed back-end providing timely information, I find it easier to manage my store efficiently. The responsive support team promptly resolves any issues, although navigating through all of IT Retail's extensive features can be a learning process.
Cons
While we've encountered a few minor bugs along the way, I must commend the team for their incredibly responsive support. They've always prioritized addressing my concerns and suggestions promptly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Archie
Retail, 51-100 employees
More than a year
June 2017
New Deal Fish Market
New Deal Fish Market
Pros
Our introduction to POS systems came through Retail Next, and after a year of using their system, I can confidently say it has significantly enhanced our ability to track business performance.
Cons
Unfortunately, the product doesn't live up to its promises. I strongly advise against purchasing this system, you'll undoubtedly regret it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carl
Not Specified, N/A employees
Free Trial
January 2017
Great Product and Staff!
Great Product and Staff!
Pros
The editing process is very simple and the staff consistently goes above and beyond to ensure my satisfaction.
Cons
Despite encountering numerous glitches, once resolved, I'm optimistic that this system will operate smoothly and effectively.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Valerie
Food & Beverages, 1-10 employees
Less than a year
January 2017
Great supporting team
Great supporting team
Pros
It provides a seamless user experience while also delivering exceptional adaptability, accommodating a wide range of operational needs effortlessly.
Cons
No issues have arisen thus far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ho
Retail, 101-500 employees
More than a year
December 2016
Excellent
Excellent
Pros
Having partnered with IT Retail for several years, I consider them trusted colleagues who reliably resolve any issues I encounter.
Cons
While we've faced a few software bugs, one of the standout qualities of IT Retail is their exceptional responsiveness to our issues. Whenever we call with a problem, they typically resolve it the same day, ensuring minimal disruption to our operations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Magali
Not Specified, N/A employees
Free Trial
December 2016
Great POS for Smaller Stores
Great POS for Smaller Stores
Pros
It operates on a cloud-based platform, supports EMV and EBT, manages full grocery checkouts, and boasts ease of use paired with straightforward training capabilities.
Cons
Upgrading our pin pads would be a worthwhile improvement to enhance our overall system functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Food & Beverages, 11-50 employees
Less than 6 months
December 2016