IT Retail

The Worst System Imaginable

Pros

This system presents numerous challenges, it's notably difficult to both set up and operate due to its sluggish processor and overall poor usability experience.

Cons

The customer service experience has been incredibly disappointing. It's shocking that their representatives actually resorted to shouting at my team members when we sought assistance with our numerous issues. Last week alone, we spent over 10 frustrating hours on support calls. Despite promising seamless QuickBooks integration for generating quality reports, it simply doesn't exist. The sales reports are far from satisfactory. The POS system for restaurants is plagued with unaddressed glitches that severely hinder operations. Similarly, the retail POS system is equally unreliable, often inaccurately processing transactions. You can enter an item, save it, and then inexplicably watch it disappear. If there were a way to request a refund, I would pursue it vigorously. My advice: steer clear of this system at all costs!

Very useful

Pros

I find it commendable how effectively the backend syncs with the frontend through cloud integration.

Cons

I wish I had more control over the software settings to tailor them to our specific needs and preferences.

excellent

Pros

Andres efficiently set up the system, impressing me with the swift service delivery.

Cons

Honestly, I can't find a single fault with the system, everything is functioning perfectly and meeting our expectations.

First year review

Pros

The promptness with which support answers calls is quite remarkable.

Cons

The backend reports are overly complex, making them difficult to interpret and frustrating to download.

Great customer support

Pros

I highly value the exceptional customer support, the intuitive interface, and the comprehensive reporting capabilities.

Cons

It would be great if the software offered more flexibility in terms of customization to better suit our unique requirements.

Inventory reviews

Pros

The system is designed to be intuitive and is well-supported by IT assistance for any troubleshooting needs.

Cons

At the outset, having on-site training would have been invaluable rather than relying solely on remote support.

Good customer support and easy to use system

Pros

The system's user-friendly design makes learning a breeze, even for employees in their 50s who find it straightforward.

Cons

One enhancement I would appreciate is the ability to customize the interface further, including options like adjusting color schemes and text sizes.

Great support!

Pros

Once accustomed to the system, accessing support is straightforward and hassle-free.

Cons

While I generally prefer not to be tethered to a computer, this isn't a specific critique of IT Retail's software.

Good front end process

Pros

The integration of the front-end process with the back-end database has significantly enhanced the operational success of our business.

Cons

I was hoping for more advanced features to streamline our inventory receiving processes.

User friendly and easy to train staff on

Pros

It boasts user-friendly features, excellent support articles, and swift phone support with minimal wait times.

Cons

Unfortunately, our old label printer is not compatible with this new system, which has posed some unexpected challenges.