Jane App Reviews

Pros

Using Jane App Software makes documenting and billing easy, allowing me to concentrate on patient care. The features are intuitive and user-friendly, and I had no trouble getting to grips with them. My clients also love the online booking and reminders, which help to keep them on track with their appointments.

Cons

The pricing can be quite expensive for small clinics, and I wish there were more affordable options available. Additionally, it would be nice if Jane App Software had more customization options.

Pros

One of the best things that I have done is the switch from the old school paper-based system to Jane app. My life has improved a lot due to the numerous features offered by the software. From patient management to online booking, every feature works perfectly and does the job which, earlier, consumed a good amount of time and energy. In addition to this, the billing feature offered by the application has saved me from the manual efforts of keeping a track record of all the finances. It feels as if Jane is the new digital secretary and an accountant both.

Cons

The only thing that I found lagging about the software was the patient communication issue. There is no feature in the software that lets you connect with the patients, so, I have you use other external mediums to communicate with my clients. Every time I have to communicate with them, I have to do it separately by emailing them. Moreover, since I have to keep track record of all of my communication with the patients and their records; I have to copy all the emails and save them as files manually into the software to keep track. This gets very time-consuming and is an extra hassle.

Pros

I have been using this software for the past few months now. I liked the online payment option given by the software. It lets customers pay you online through their credit cards. The feature proved to be very helpful, especially during the lockdown days when you had to isolate yourself. But thanks to this intuitive software I was able to manage my clients via virtual sessions and get paid online. Adding to that, the customer support representative is very supportive whenever you reach out. They are well-guided and well trained to fix your problems or at least point you to the proper department very quickly

Cons

The only thing that needs improvement, in my opinion, is the lack of demo time given for a group webinar. I believe that the length of the time should be extended as there is a whole group to deal with. Every person does not have the same pace of learning and a big decision has to be made for a company to shift its entire management process on the software or not. This is the only minor lagging point I felt initially. Otherwise, the program is perfect!

Pros

The things I love the most about this incredible software are its simple features. For a self-employed person like me, it gets hectic if you have to keep a record of your clients, and their bookings and do the job from scratch by yourself. Thankfully, not anymore. The easy bookings and reminders feature of the app takes care of my appointments and keeps reminding me as well. Furthermore, the online documentation and billing feature is a cherry on top. So, I can take care of all my clients and the financials through this application, thus saving my time and energy.

Cons

While I love the application, I only wish for one thing that should be improved. There is no option to view those clients who have cancelled their appointments. Unfortunately, the system lacks this point. This feature added to the program would be really helpful for professionals like me to make a list of those clients who frequently cancel the appointment as well as the potential clients.

Pros

We adore how the Jane app makes learning new software features so simple and natural. This has completely changed how we conduct our medical business. The simplicity of use and the opportunity to claim availability verification on our terms and at our convenience are two of the numerous benefits of online booking. No more playing phone tag and waiting for a callback. Also, it is an incredibly excellent billing feature for receiving payments. Things are easier to keep track of now that they have been streamlined and simplified. The customer-care support staff quickly fixed all of our problems or points.

Cons

The software is really valuable for our medical practice. Our team is really happy with the outcomes. But there are some minor issues that need to be sorted out. Like the intake forms, chart notes, and other documents, there should be more options to convert them into PDF files so they can be printed out more quickly. Whenever we required hard copies of our intake forms, the only method was to manually make templates in the Jane app software; we had to recreate them in a word processing document or PDF so we could print them out to match the others.

Pros

Running our beauty and med spa feels much more organized with it because it really covers everything in one place. The functionality and customization are well thought out and the platform includes practical features like automated appointment reminders, clear invoicing with billing tiers, simple reporting to help track top clients and a client portal that's simple to use. I also appreciate being able to share only certain charting details which helps create a more personalized experience for each client.

Cons

An area that took some effort was understanding the HIPAA compliance side, especially since I'm not an expert in the industry. It was confusing at first to tell which information was actually HIPAA compliant and which wasn't and we had to go back to our representative to clarify a few things we had assumed incorrectly. That said, their team was very open and transparent about it and we were able to figure out a workaround together.

Pros

Whenever I need help, the support team is excellent. The software feels simple to use but it also offers a huge amount of customization which makes it really flexible.

Cons

There really haven't been many downsides. If anything, the only challenge is remembering just how many customization options are available and how much can be adjusted.

Pros

After more than four years using it, it has proven to be a user-friendly system for running a chiropractic office. The platform is simple to learn and I appreciate that the team keeps making updates based on user feedback. The HELP section is detailed and simple to work through and when that doesn't answer something, their email and phone support are quick to respond and genuinely helpful.

Cons

At this point, my only real wishes are the ability to print a birthday list and to have an easier way to track visits. Occasionally some reports don't line up perfectly but since I handle my actual accounting in QuickBooks, it hasn't been a major problem for me.

Pros

Getting everything up and running was simple and the customization options make it easy to tailor to different needs. Overall, the platform feels very user-friendly to work with.

Cons

I haven't been using the program long enough to point out any downsides yet so at this stage I don't have any cons to mention.

Pros

Running a smaller clinic without front desk staff means we depend on it almost like a full-time secretary and it has been incredible for us. It automates so much that our clinic can keep operating efficiently without extra administrative help. I'm able to focus on the most important parts of my role while Jane takes care of the smaller but necessary details like online booking, automated reminders, payments all in one place and customized chart templates saved right in our clinic profile. On top of that, the customer service is outstanding and incredibly quick to help and I really appreciate that the team listens to feedback and keeps improving the system over time.

Cons

I can't point to anything I truly dislike about it because it keeps evolving in ways that help our clinic run better and better. The team actually listens to user feedback and turns it into real improvements which is a big reason we value the system so much. It genuinely handles the backend of our clinic in a way that feels like we have extra support without hiring more staff. Jane is a little more expensive than some other systems but I wouldn't really call that a negative because the pricing isn't unreasonable. It has never made us second-guess whether it's worth it, look around for alternatives or feel pressure to cut it from the budget. When you consider everything it offers and how much time it saves me from dealing with smaller administrative tasks, it feels affordable and absolutely worth having. Jane truly makes my day-to-day work much easier.

Pros

it made a strong impression because clients can handle their appointments without any hassle. I chose it largely for that reason since having the first interaction with a potential new client feel polished, professional and simple to navigate mattered a lot to me. It's actually been surprising how often people comment positively on our software and that only started happening after we switched to Jane.

Cons

Like any platform, there are small things here and there that could be adjusted to make it feel completely tailored. That said, it usually does a solid job of addressing those requests or offering a practical workaround when something isn't set up exactly the way I'd want.

Pros

Every time I reach out, the customer support team is cheerful, patient and genuinely helpful. They make it pleasant to get assistance and always take the time to address questions clearly.

Cons

There are still a few important features that other platforms already offer which it doesn't have yet. For example, scheduling update trigger emails only go to the clinician and not to the admin, the client portal is still unfinished even though it feels essential and there's no automatic notification when clients complete their intake forms. Having those emails sent automatically would save us time from having to manually look up information that could easily be delivered to us.

Pros

I really appreciate how closely the team pays attention to customer feedback. In a little over a year, we've seen a lot of new features introduced and rolled out. It already includes the functionality you'd expect and when something hasn't been built yet, the support team is very helpful about suggesting a workaround.

Cons

it still doesn't offer two-way sync with my Google Calendar. Aside from that, the rest is manageable for me.

Pros

Hands down, the biggest strength of this software is its outstanding customer support. Getting real-time help from actual people who know the product inside and out, not just from the technical side but also from the perspective of clinic owners and operators, is incredibly valuable. It has made the whole process of starting a solo private practice feel far less overwhelming.

Cons

After 9 months of using the software, I honestly haven't come across anything I dislike about it.

Pros

Moving from paper charts to this tool has been one of the best decisions I've made for my wellbeing in years. The standout for me has been it's amazing customer service. They guided me through the entire transition and have continued to respond quickly whenever I've had follow-up questions. It is incredibly simple to use for patient management, online booking, the patient portal and invoicing. I also chose to add it's Stripe credit card processing, even though it costs more than Square because it keeps everything in one place and is so convenient. I'm really happy I went with it.

Cons

An addition that would make a big difference for my practice is built-in patient communication. At the moment, I still need to email patients through another platform and then save those emails back into it as files if I want to keep a record of our conversations.

Pros

Getting comfortable with it doesn't take long because the software feels very user-friendly, even when I'm learning new features. The support team is also incredibly responsive whenever I need help troubleshooting or figuring out the next step. Jane University has been a huge resource for teaching myself how to solve issues and explore more of what the platform can do. The Telus integration saves me a noticeable amount of time every single day which really adds up. I also really appreciate having Jane Payments built in so clients can conveniently pay by credit card.

Cons

I'd really like to see an option to keep canceled appointments visible on the schedule. Something similar to the waitlist feature would work well, where you could click and have a pop-up show which clients canceled that day.

Pros

More and more medical offices seem to be using it and from the patient side, it has been really convenient for booking appointments. I can quickly reschedule, cancel, set up a new visit or check when the doctor is available without any hassle. Being able to handle everything without having to pick up the phone and call makes it even better.

Cons

I haven't come across any issues with the app at this point.

Pros

I appreciate how accessible the support team is and the staff are always wonderful to deal with.

Cons

I'd just like a little more flexibility when it comes to modifying forms.

Pros

Running my massage therapy practice has changed dramatically with it because it's both powerful and consistently reliable. Online booking has been a huge win for many reasons. Clients really appreciate being able to see availability and book when it suits them, without waiting for a callback or getting stuck in phone tag. The payment integration has also been excellent. It has made accepting payments and keeping track of everything much more simple and organized. On top of that, the customer service team is truly outstanding. Anytime we've run into a hiccup, their staff has helped quickly and professionally. Dealing with them is genuinely a pleasure because they always go above and beyond to help.

Cons

During the switch from Square to Stripe, we ran into a couple of small issues getting the payment terminal to connect across different devices but one call to support got it sorted out. The software also does far more than we currently use it for so it can feel a bit overwhelming at first. Even so, they have a way of turning those little negatives into positive support experiences.

Pros

Coming from five different systems, this one was by far the quickest for me to get comfortable with, even without being particularly tech-savvy. There's still a bit of a learning curve with it, of course but compared with the other software I've used, it feels much cleaner, more user-friendly and far less cluttered. One thing I really appreciate is being able to see everything happening right from my schedule. I can instantly tell which patients I've billed which ones I've charted and who didn't show up. That makes a huge difference on busy clinic days, especially when I don't have time to finish all the admin work the same day.

Cons

The number of settings can feel a little overwhelming at first but if you stick to the key things you need in the beginning, the rest mostly comes down to exploring and getting used to it.