Jane App Reviews

Pros

With how limited our practitioners' time is with patients, having software that's simple to use really matters. It takes very little effort to get the hang of it which makes a big difference in a busy practice.

Cons

Honestly, there's very little to complain about. If I had to point to one thing, it would be the automatic pricing adjustments when new users are added. Not every user actually makes full use of all the appointments assigned to them so the cost can end up reflecting availability rather than actual usage. That said, customer support reviewed it quickly and fixed it without any hassle.

Pros

Everything feels very user-friendly, both for the everyday user and on the manager side as well.

Cons

At times, locating the right section can be a little challenging but most of the time it still doesn't take too much effort to find it.

Pros

It covers a lot in one system, with features like online booking, charting and billing that make day-to-day work much more convenient.

Cons

It can be annoying to locate clients when several of them have similar names.

Pros

Getting started with it was quick and using it every day has been just as simple. Clients can connect without much hassle and managing edits, adjustments, bookings and receipts all works really well. The whole platform has honestly been incredible to use.

Cons

I've run into a few connectivity problems with the two-way video feature although I'm not completely sure whether that's coming from my side or the client's. One thing I really don't like is that every user has to have a separate email address which creates problems for us since we work with kids.

Pros

Scheduling and the product inventory tools have been really useful.

Cons

The payment integration has been complicated to set up and quite expensive.

Pros

There are a lot of impressive features in this software but the part I appreciate most is the customer service.

Cons

I'm still getting familiar with it so I'm not sure about any downsides yet.

Pros

From day one, it has felt like a polished thoughtfully designed, full-featured platform. It's highly reliable, very responsive, flexible enough to customize and appealing for both practitioners and patients. The system genuinely makes you want to use it. On top of that, the development and support teams are outstanding and stay with you every step of the way. They're constantly working to improve the product and their responsiveness and innovation continue to impress me. For the value, it's the best EMR software I've used and that says a lot coming from a certified EPIC support specialist.

Cons

I really can't come up with any downsides. It covers everything I want and need, does it exceptionally well and the price is very reasonable.

Pros

This has been a really solid service and I'd definitely recommend it.

Cons

the software slows down and takes a while to respond.

Pros

Having access to the template library, chart storage and responsive customer service has been a real plus. Those features make the platform feel reliable for day-to-day use.

Cons

Video quality is an issue. It glitches pretty often sometimes badly enough that I have trouble clearly seeing the client and it seems to have gotten worse after the recent update. I really hope they fix this because it's a major problem. Aside from that, I'm happy with almost everything else and honestly wouldn't want to switch if they resolved it.

Pros

It comes with a lot of useful features, especially the assessment and treatment templates. Being able to copy and paste from previous treatment dates also saves a lot of time and makes documentation much more efficient.

Cons

At this point, I'm not really sure there's anything missing or that needs improvement.

Pros

Starting a new practice felt much more manageable with it. It covers about 90% of what we need and the customization options have helped us tailor it to the way we work. The design is clean and modern and everything flows in a very simple, polished way.

Cons

it is not highly specialized for our specific needs. We require SOAP note macros and that is not really an area Jane focuses on. They have developed phrases as much as they can though and honestly the team goes above and beyond when you consider how many different types of clients they support.

Pros

Three years into using it every day in my practice, it's still a pleasure to work with. The interface is clean, user-friendly and reliable so it never feels frustrating to use. On top of that, it includes a lot of seemingly small features that end up saving time constantly like storing patients' credit cards to help reduce no-shows, visual charting, making the calendar look busy and only allowing adjacent appointments to be booked. It's very clear the team behind it has real firsthand experience with online booking and patient management systems.

Cons

Something I really miss, especially since all of my patients' confidential information is stored in Jane, is two-factor authentication. That feels like the biggest feature gap right now. Another limitation is the lack of an API or even scheduled reports which makes it hard to automate basic tasks such as exporting sales to Zoho Books or setting up a booking chatbot. With stronger integrations, I'd also be able to send SMS and email reminders from my own phone number and email address which would make the customer experience even better.

Pros

It stands out for being user-friendly, functional and visually appealing all at once. Everything about it feels simple and even people with very little tech experience can pick it up and use it without much trouble.

Cons

Now that I'm going out on my own and need to pick clinic software for a new practice, my only hesitation is the cost. I'd really love to go with Jane but since I'm just getting started, I have to be extra mindful about keeping expenses down.

Pros

Booking appointments with providers is really simple and convenient.

Cons

The appointment booking window on desktop opens in a pretty small size and it would be much better if it could be expanded for easier viewing.

Pros

Running my art therapy practice feels much more organized with it because it covers practically everything in one place while staying aligned with Canadian HIPAA and PIPEDA requirements. I can handle bookings, appointments, virtual sessions, charting, payments, billing, invoicing, accounting and more without needing separate systems. It also gives me confidence that client demographics and chart data are kept secure. Aside from tracking a few outside business expenses, Jane manages nearly all of my accounting and the reporting makes it simple to pull up the business information I need.

Cons

The one thing I'd really like to see added down the road is better support for online group sessions although that's a fairly small issue for my practice. Even now, there are workable ways to manage it and most of the other pieces involved in running a group can still be handled through Jane by using the in-person booking settings.

Pros

It is priced really well and it's very simple to use. On top of that, the customer service has been outstanding whenever I've needed help.

Cons

bookkeeping features are decent but compared with some other products, they're only average.

Pros

After using another EMR built specifically for medical aesthetics, switching to this tool has turned out to be an excellent choice for expanding and growing our practice. We especially love being able to use templates for charting which has made our workflow much more efficient.

Cons

there was an initial learning curve but once we understood the basics, the system felt very user-friendly to use.

Pros

my day-to-day workload is a lot lighter because the business practically runs itself which means far fewer emails and phone calls to manage. Booking appointments is very user-friendly and the direct billing feature has been excellent.

Cons

There really is not much to complain about. I do appreciate the 24-hour cancellation notice requirement but when clients are not able to cancel on their own, it seems to lead to more no-shows.

Pros

It's very userfriendly and the transition over to it has gone really well. The platform feels simple to use and the team behind the product has also been very helpful throughout the process.

Cons

It's still a bit early to give detailed feedback on drawbacks since we've only just begun using it.

Pros

Everything about it feels super convenient, especially the online booking. The features are really useful and having charts built in makes day-to-day work much easier.

Cons

The tougher part was figuring out the insurance billing and getting the terminal set up without help.