Jane App Reviews

Pros

The platform is very user-friendly, the support team has been excellent and there's a lot of flexibility to customize it. The pricing is also a big plus.

Cons

Don't really have any complaints about it. Any issues I've run into have mostly come down to user error on my end.

Pros

This system has been very reliable and it's really simple to use.

Cons

I use the software across two separate clinics with different owners so I'm not able to share intake forms, setup details or SOAP forms between them. It would work much better if sharing were tied to the practitioner rather than the clinic.

Pros

After more than 10 years in the field, I've worked with quite a few different systems and it seems to pull together most of the best parts of them into one user-friendly platform. The day-to-day workflow is fairly simple and the more I use the program, the faster everything feels. Since I'm a bit of a data nerd, I'd love to see a few more reports although it's also possible I just haven't spent enough time in it yet to find exactly what I need. I'm really looking forward to fully bringing Jane into the practice.

Cons

I still can't seem to sort out how to duplicate common procedures together with the notes. I'd also like to have a report for missed, no-show, cancelled and rescheduled appointments, plus a one-page report that shows daily totals. Right now I'm not sure where to locate rescheduled, missed, no-show or cancelled appointments once they are no longer on the schedule. It would also help to have a place to track where patients came from such as BNI or referrals. Another thing I haven't seen is a visit counter beyond the yearly insurance-based one, especially for tracking insurance reports. Some of these features may already exist but if they do, I haven't found them yet or come across training that explains them clearly.

Pros

Getting around the software has been simple and whenever a question or issue comes up, the team responds quickly and is genuinely helpful. It's also clear they're continually making updates and improving the platform.

Cons

There are no drawbacks and I've been using the software as a practitioner for the past three years.

Pros

Whenever I reach out, I get a quick response along with really helpful information and solid suggestions. It's also very convenient to book appointments and make changes to them, whether they're for business or personal use.

Cons

I'd love to see more category options on the website side of the app, especially in the section that displays my hours, pricing, biography and maps or directions. That would help me market myself more effectively for massage therapy and could save me from having to pay for a separate domain name and build another website outside of it.

Pros

Shared templates are really helpful, the walkthrough is simple and the customer service has been outstanding.

Cons

Confused about how to get my home page to display both of my locations but their support team will likely help me resolve that quickly. The price has increased quite a bit since I first started considering them though the value still feels worth it.

Pros

After nearly a year with it, we're still thrilled with it. Getting everything set up was incredibly simple and using the program day to day has been just as simple. Even reaching support and getting help is quick and hassle-free. We moved from paper charts to electronic charting almost overnight and haven't looked back once. Creating templates is very user-friendly and our patients really appreciate how simple it is to manage their appointments. We hear positive comments from patients about it all the time and that means a lot to us.

Cons

Any small things someone might call a downside are really just ideas for future feature requests, not actual problems with the software itself.

Pros

This software checks every box for me. Booking is simple, the reports are excellent and the overall functionality is better than anything else I've used on the market. The pricing is also surprisingly good for everything it offers. One of the biggest highlights is the customer service, they're incredibly knowledgeable, friendly and always willing to help which makes a huge difference.

Cons

The only part that took a bit of effort to learn was the billing codes section after a patient has already made a payment.

Pros

Its easy to use, it offers a ton of functionality and support is incredibly quick whenever questions come up.

Cons

There are still a few missing features like setting a daily limit for a specific treatment type. That said, it's a fairly minor issue and there are ways to work around it.

Pros

The software feels very user friendly and the interface has a really polished, appealing design.

Cons

customer support can take about a week to respond and the platform does not offer much customization. It's very much a WYSIWYG setup.

Pros

Booking classes or appointments is really convenient and I can sync everything with my smartphone calendar without any hassle.

Cons

When I cancel a class or appointment, it doesn't always get removed from the calendar I'm subscribed to.

Pros

it gives you a really flexible set of features along with a polished, professional-looking platform that works well for both practitioners and patients. One of the biggest advantages is having a direct line to the company for feedback, suggestions and improvements, plus a lot more beyond that. I'm still surprised by how affordable it is considering everything that's included. On top of the software itself, the team behind it genuinely feels like an extension of my own team. They're responsive, pleasant to communicate with, knowledgeable and consistently make me feel supported and encouraged.

Cons

I can't point to anything negative. I can't think of a single area where they fall short or where they aren't open to making things better. A lot of the time, they've already come up with improvements before I even have a chance to suggest them.

Pros

Getting started with it was simple and it has been incredibly user-friendly from day one. I really appreciate how customizable it is, especially for a multidisciplinary practice and the client/patient access is simple and convenient. It also fits the budget well and the customer service has been absolutely amazing whenever needed.

Cons

Honestly, this is the first software where I still haven't come across anything I dislike. It has matched exactly what I was hoping to find.

Pros

Having scheduling, billing and documentation all together in one platform is a huge plus. There's really no need to juggle multiple software systems when using this in a clinic because it covers everything. As a clinician, the "duplicate chart" feature has been an absolute lifesaver.

Cons

Every now and then, the system runs slowly or fails to load. The Jane team is usually quite responsive and works to fix it quickly but it can still be really disruptive when you're trying to refresh your daily schedule and check who or what your next appointment is.

Pros

There are loads of templates to choose from and it lets you use your own photos or videos, plus music either from the app or straight from your phone. I use it all the time for Instagram and it's handy for making things like business cards or monthly planners too. They also roll out updates really often which keeps it feeling fresh.

Cons

I don't have much to complain about because I really enjoy using it. Even the free version comes with plenty of templates and features, to the point that upgrading to the full business version doesn't really feel necessary. There are already so many options included that I rarely feel the need to buy the full app or extra templates.

Pros

Those chart checkboxes save a huge amount of time. Jane App also makes booking and scheduling appointments really simple and the reminder emails are a big help. It works very well for charting with templates and keeping patient information organized and stored in one place.

Cons

There is a bit of a learning curve and it takes some time and practice to get comfortable using the system.

Pros

Booking appointments through this product feels very simple for front-end users. The calendar is organized nicely and it makes scheduling or canceling appointments quick and hassle-free. It also connects with personal calendars which helps users keep track of upcoming appointments without needing to enter everything manually.

Cons

Nothing to complain about. The software is simple, focused and does exactly what it is supposed to do when it comes to scheduling appointments.