Jane App Reviews

“AI is great”

Pros

The steady stream of really impressive updates and the way it stays current with new technology really stands out. My medical documentation generated with Jane AI has been incredibly accurate which is a huge deal for me.

Cons

There isn't much to complain about. The only thing I'd change is being able to generate a "report" and save it so I'm not stuck recreating the report every time.

“User-friendly scheduling hub”

Pros

Jane feels really user-friendly and keeps everything nicely organized so I can manage scheduling, appointments and client information all in one place without constantly jumping between screens.

Cons

A few features take a couple of extra steps so tasks can feel a bit slower than they need to be at times. Also, when it comes to integrating with very specialized tools or niche systems, the flexibility isn't always what I'd hope for.

“had a positive experience”

Pros

I really enjoy how professional the support team is when we interact with them. Responses come back quickly and they haven't added any unnecessary roadblocks. What I appreciate most is their can-do attitude and willingness to help.

Cons

Honestly, there's not much to complain about-the support has been top notch. We're actively trying to find an EHR partner to offer to our network and our providers have been asking for Jane specifically.

“doing everything right”

Pros

Jane has been a really strong tool for me to run at my second clinic and I genuinely enjoy how simple it makes billing, scheduling and processing payments.

Cons

Booking clients and blocking off breaks can get a little tricky at times. Color-coding breaks would be a helpful upgrade and the pricing also feels a bit on the high side.

“Clean UI”

Pros

Customer support has been a standout for me and the user interface is genuinely pleasant to use. There's also a clear amount of thought that's gone into the product from both sides-clients and practitioners-so it feels well considered rather than slapped together. Overall, it just works for how I need it day to day.

Cons

Pricing is the only thing that makes me hesitate. It's fairly expensive for a solo practitioner working part-time and I'd likely land between the first and second tier which means I'd be pushed toward the second tier price. I understand there's a three-month discount but I'd still need that discount level to be the standard set price if I'm moving from Zanda to Jane.

“loved using it”

Pros

The platform has basically everything I need to run my business in a responsible way while staying efficient and the team has been genuinely great to work with.

Cons

I'd love to see a stronger annual discount particularly for people who are actively in the middle of launching their business.

“simple reports at a fair price”

Pros

Setup and day-to-day use are simple and it still comes with all the features you actually need. Reports are easy to access which makes it convenient to stay on top of things as the clinic owner. Overall, it's not very expensive and that genuinely helps make ownership feel a lot better.

Cons

It's still a bit too soon to fully judge everything though one thing I'd love to see is stronger privacy controls. Specifically, I want a way to ensure the admin can't view the total earnings, overall clinic income, payouts and similar sensitive numbers-those should be private and visible only to the owner.

“so easy to use”

Pros

This is a pretty user-friendly tool for booking and managing appointments. The calendar view is especially helpful since you can schedule by appointment type or by specific practitioner which makes it quick to find what you need.

Cons

When it comes to same-day appointments some businesses still want you to call instead of booking through Jane.

“easy scheduling with waitlist”

Pros

Using it as a client has been pretty smooth-setup is simple and appointment scheduling is simple to manage. The waitlist feature is a standout too, it's handy when you need to fill openings without hassle.

Cons

No real complaints here. It works well on both phone and computer and I haven't run into any major glitches during use.

“satisfied with it”

Pros

Jane has been really communicative and genuinely pleasant to collaborate with. She's supportive whenever questions come up and she's been a big help for my clinic's start-up plans.

Cons

Nothing major jumps out as something I'd dislike. Everything so far has either met or even exceeded what I expected.

“fantastic EHR”

Pros

This is a fantastic EHR. They keep collecting feedback from providers and then turn it into updates and when support is needed they're usually pretty fast to jump on the phone.

Cons

Billing statements still need improvement for insured patients though aside from that there aren't really any complaints.

“very easy to use”

Pros

Excellent, quick communication from the customer support team during onboarding. The interface is adaptive and actually guides me to share exactly what my clients need to know which makes the whole setup feel considered and well planned-like someone else has already mapped out the onboarding steps around what I need.

Cons

Nothing has been problematic so far. Everything I've tried has worked and I'm planning to have online booking up and running later today. I'm also Honestly impressed by how many options there are to personalize my account for my learning clinic even though I wasn't actively looking for that.

“friendly booking and clear info”

Pros

It feels really easy to navigate and genuinely user-friendly. Booking an appointment is quick and it's especially handy when you're scheduling for two different family members. I also like how simple it is to view upcoming appointments and find the business's contact details.

Cons

Not much to complain about-my experience has been great and I haven't run into any problems so far.

“exceptional customer support”

Pros

Jane's customer support has been the best I've experienced across any business software. It's also really user-friendly, including for folks who don't have much technical or prior experience.

Cons

Occasionally, we hit snags with insurance claims getting rejected due to something Jane flags on the claim side. When that happens, the support team consistently steps in and helps us sort it out.

“organized admin”

Pros

There are a ton of features that help me cut down on time spent on practice administration. I especially like that patients can book appointments directly through my website using your affiliate Clinic Sites. Jane Payments also makes checkout much faster since their credit/debit card is kept on file. Also, the chart note templates save me a lot of typing by letting me reuse repetitive findings and procedures from visit to visit.

Cons

I can't quickly view a patient's ledger at a glance which makes it tricky to figure out their current balance. Co-insurance balances are also really hard to pin down accurately.

“positive experience”

Pros

I've been using Jane App for five years and in every way it's exceeded what I hoped for. It's made my day-to-day a lot simpler-handling stress-free client files, scheduling appointments and providing secure video for sessions. The support team has been genuinely amazing too. Whenever I had a question, they replied quickly and they even shared a gift with me when I retired.

Cons

Over the years, they kept improving almost everything I wanted. Early on, the video connection wasn't the best quality but it was updated later and the service has been solid recently.

“works really well”

Pros

Interface feels simple to work with and it supports our custom pricing model without any major problems. Customer service is the standout here-support is always responsive and the team is available whenever we want to jump on a call.

Cons

Getting superbills sent can get a bit tricky depending on how your pricing model is set up. A portion of the reporting doesn't include what I'm looking for and I'd also love to see a simpler message system for patients to use.

“less admin friction for therapy”

Pros

From a therapist's point of view, any tool that cuts down on administrative hassle before the very first session helps me stay fully present with the client and focus on the therapeutic relationship right away.

Cons

The only real frustration was how little control there is over customizing chart templates. Psychotherapy notes have pretty specific documentation needs-progress notes, treatment plans and risk assessments-and I ended up bending my workflow around the software instead of having it adapt to my clinical requirements.

“clean layout”

Pros

The layout is really clean and simple which makes Jane simple to navigate. Switching between different sections is smooth and the mobile vs. desktop experience feels pretty smooth as you move around.

Cons

Most frustrating part of Jane is configuring the charting options. The global user search is a handy feature but it'd be great if the app offered more polished stock/set templates right out of the gate. Without that, getting everything set up initially can take a long time and feels a bit tedious until it's dialed in.

“nice UI”

Pros

They did a good job with how the data is handled and the interface looks clean. The UI is pretty user-friendly and it's easy to visually track what's happening without digging around.

Cons

Consultation handling didn't fit our practice very well. Booking management ended up creating a lot more work for our admin team than we expected.