Jane App Reviews

“Great support”

Pros

Jane's schedule view is really clear and adaptive which made it much simpler to manage appointments during my internship as a therapist. The interface feels user-friendly and quick to get the hang of even if you're new to EHR systems. Whenever questions popped up, customer support was easy to reach and genuinely responsive.

Cons

Note-taking could be organized a bit more since a few parts felt slower or more involved than they need to be. Also, the telehealth feature can occasionally run into video or audio quality issues which can throw a wrench into a live session.

“cost-effective practice management”

Pros

This has been a super efficient and cost-effective way to manage a private practice. The support team is genuinely kind and sharp and there's also a solid online community where you can troubleshoot issues or compare different business models. The user interface feels well thought out and appointment management is simple.

Cons

Like most practice management tools, there's a bit of a learning curve, plus some staff training is needed before everyone's fully up to speed.

“patient self-scheduling that works”

Pros

Really solid scheduling software. The standout feature is how easily patients can book, view and manage their own appointments without creating extra work for the team. It's been a smooth way to keep things organized.

Cons

Nothing serious to complain about. The only thing I'd want next is an option to integrate a phone answering service so the whole process feels fully covered and we have everything we need in one setup.

“customer-friendly appointment booking app”

Pros

Jane comes across as a really customer-friendly platform. Being able to book appointments with multiple healthcare providers in a single app is super convenient and it keeps everything in one place.

Cons

Occasionally I lose track of which password I used for certain providers. When that happens I have to reset it and it adds a bit of extra time.

“solid value for startup practices”

Pros

Great value for the price especially when you're setting up a startup practice with a tight budget. Jane covers the essentials-scheduling soAP notes and basic billing-so you can get operations running without extra complexity.

Cons

Once our practice expanded, the system didn't scale along with us. We started having trouble managing patient packages and making sure re-exams were scheduled on time. That package tracking turned out to be the hardest piece to work with.

“so good”

Pros

Using it as a new startup practice was a really helpful starting point. It covers most of the basic functions you need and it was quick to set up so we could get going fast.

Cons

Some of the extra features we were hoping for-like a care plan tracker-weren't available at the time. As our patient volume grew, it became obvious the platform wouldn't be able to support the scale we needed so Jane didn't end up being the right fit for expansion.

“Custom templates”

Pros

Jane makes it simple to build custom templates for my clinical work and it also lets me carry forward previous information when it's still relevant. That saves a ton of time and helps keep my documentation consistent.

Cons

On the mobile device, it hasn't been as reliable-things just don't behave quite as smoothly. The browser version consistently works better for me.

“its good”

Pros

The app is simple to use and the scheduling + charging setup is really well thought out. It feels adaptable for different workflows and the ongoing updates keep everything running smoothly once you get started.

Cons

Billing it out through insurance has been a headache. The billing flow involves a multi-step process that feels dated and not very adaptive and the third-party billers I tried were slow to respond.

“saves my time”

Pros

Standout feature for me is the "shared templates." It seriously cuts down on setup time. I can search by occupation and quickly browse through hundreds of templates to pick from and I can also edit any existing template instead of starting from scratch which makes the whole process much faster.

Cons

When I'm booking an appointment from my iPad or phone using the waitlist, I occasionally tap the wrong time slot. That leads to an appointment getting booked incorrectly by about 15 minutes. I really wish Jane would add a quick preview of what I'm about to book so I can double-check the selected time but that option doesn't seem to be there yet.

“user-friendly tool”

Pros

Employees and clients can both use it without much hassle. Booking appointments is simple, the calendar view makes scheduling clear and cancelling appointments is quick. Completing the forms is also simple.

Cons

The mobile UI could use approval and the navigation inside the app-especially for finding forms and services-needs to be more direct and obvious.

“convenient setup”

Pros

I use Jane for my lactation consulting practice and I genuinely like it overall. Booking is simple, the interface is simple enough to get the hang of quickly and it syncs with my personal phone calendar so I don't miss newly scheduled appointments.

Cons

We've run into occasional issues with the in-app virtual appointments-sometimes there's no sound or the video/audio doesn't come through correctly on one side or the other. I've also seen the screen blink during the call from my end at a few points.

“5-star service”

Pros

Really like the way the clinic sites have merged into the Jane Website-it feels smooth and the customer service has been excellent. Everything flows together nicely and the support team has been genuinely helpful throughout.

Cons

Billing individual clients when they're included in a group booking is a bit confusing. The interface isn't super simple but the customer service team walked me through the process and helped me get it sorted.

“loved it”

Pros

The support here was excellent. I could tell I had thrown her off with my mistake and even though she wasn't able to fix it immediately, she took the right steps to get me sorted out. She asked to call me back and if I still couldn't resolve it on my side, she'd email the instructions I needed to correct what I'd originally done wrong. I missed her call but she followed through anyway and sent step-by-step guidance along with screenshots and I was able to fix the issues successfully. Really appreciated the effort-another genuinely helpful Jane team member. Thank you so much

Cons

Not connected to this specific call but there's a separate problem with the account upgrade. We were pushed to move from our usual package to a more expensive one and it felt like we were then charged extra just so we could add direct billing / e-claims for our patients. It was frustrating because we're a small clinic trying to grow our patient base and we're still in that early stage of building momentum. We were also trying to bring in patients who weren't booking elsewhere due to the lack of direct billing so the whole situation was disappointing.

“Smooth transition with the best support”

Pros

I'm really happy that ClinicSites has now become Jane Website. The best thing is that transition felt smooth and I find their customer support fantastic!

Cons

Initially billing individual clients within a group appointment was confusing. However I liked that customer support patiently guided me through each step of the process.

“Amazing customer support experience”

Pros

Customer support was amazing as I had a very positive interaction with them. Although I presented an unexpected error of my own, they tried to assist immediately. While they could not resolve it fully on the first try, still offered to call me back and promised that if the call didn't fix it, they would email me step by step instructions. I missed the return call but they followed up as promised with detailed, step by step instructions that included screenshots. By following the guidance, I was able to fix the issue. Their patience and thoroughness made the entire process much less stressful than anticipated. So yes I am very grateful for the support provided.

Cons

We faced a separate issue unrelated to that call. To add direct billing/e-claims for our patients, we were essentially required to upgrade to a more expensive package and then faced additional upcharges. The intention was to accommodate patients who were declining appointments because we did not offer direct billing. However this change became a costly hurdle instead. For a small clinic like ours which is still building its patient base during a challenging phase, this was very disappointing and felt like a significant setback.

“incredible support for setup”

Pros

Customer service has been consistently outstanding. Whenever I have a question-like how to set up an employee commission rate or how to process a refund-the email responses are super detailed and clearly walk me through everything. They even include embedded videos so I can see the exact steps instead of guessing.

Cons

Its cost could be a little lower. It's not outrageous but our practice is working hard to keep expenses down as much as possible.

“great pricing”

Pros

Pricing is really good and booking for clients is simple. Customer support has been excellent whenever I needed help. Insurance billing is also handled in a simple way and having everything cloud-based is a huge advantage.

Cons

A few features don't feel as polished as they should and there can be a fair amount of customization required before the service fully fits how you operate. It's functional out of the box but it may not match your exact needs without some tweaking.

“Fantastic software”

Pros

We're using Jane in a school clinical setup-12 treatment rooms with roughly 40-60 new students each year. That means we spend time training students to use the program and we've noticed Jane is very simple for onboarding. Customer support has also been solid and the system keeps getting consistent updates that add genuinely useful features. Booking and appointment management (across the Clinic Manager, Client and Practitioner views) feel adaptive for most new users, including older clients who sometimes struggle with tech. Also, the notifications plus reminder emails and SMS reminders have been a big help when you're coordinating a high number of new users and clients every year.

Cons

There are a couple of admin-side limitations that stand out. Jane Payments' batching can't be adjusted and the reporting strips out UTM data. Those are more concerning for bookkeeping and administration than for the day-to-day user. Also, payment batching can cover multiple service days which can make a single day's payments appear split across two different batches, depending on your clinic hours. If you're used to UTM tracking, you'll understand why losing that data matters for certain workflows though it generally doesn't affect the daily experience for end users.

“offers the best support”

Pros

What impresses me most is their consistently excellent customer support. Whenever I'm unsure about things like setting up an employee's commission rate or processing a refund, their email responses are very thorough and often include embedded tutorial videos so I can watch exactly what to do step by step.

Cons

That said, I wish the price were slightly lower. While it is not overly expensive, our practice must keep overhead as low as possible, so even a small reduction would be very helpful.

“Very satisfied!”

Pros

I am very satisfied with the pricing as it is affordable and I like how easy it is to schedule appointments for my clients. The support team is excellent too. The insurance billing process is also simple and the platform being cloud-based adds a major layer of convenience.

Cons

To me several features feel poorly implemented and I find there is considerable customization required before the platform becomes usable. It functions straight away in many cases but it might not precisely meet my needs.