Jane App Reviews

Pros

I've been using Jane App for five years and in every way it's exceeded what I hoped for. It's made my day-to-day a lot simpler-handling stress-free client files, scheduling appointments and providing secure video for sessions. The support team has been genuinely amazing too. Whenever I had a question, they replied quickly and they even shared a gift with me when I retired.

Cons

Over the years, they kept improving almost everything I wanted. Early on, the video connection wasn't the best quality but it was updated later and the service has been solid recently.

Pros

Interface feels simple to work with and it supports our custom pricing model without any major problems. Customer service is the standout here-support is always responsive and the team is available whenever we want to jump on a call.

Cons

Getting superbills sent can get a bit tricky depending on how your pricing model is set up. A portion of the reporting doesn't include what I'm looking for and I'd also love to see a simpler message system for patients to use.

Pros

From a therapist's point of view, any tool that cuts down on administrative hassle before the very first session helps me stay fully present with the client and focus on the therapeutic relationship right away.

Cons

The only real frustration was how little control there is over customizing chart templates. Psychotherapy notes have pretty specific documentation needs-progress notes, treatment plans and risk assessments-and I ended up bending my workflow around the software instead of having it adapt to my clinical requirements.

Pros

The layout is really clean and simple which makes Jane simple to navigate. Switching between different sections is smooth and the mobile vs. desktop experience feels pretty smooth as you move around.

Cons

Most frustrating part of Jane is configuring the charting options. The global user search is a handy feature but it'd be great if the app offered more polished stock/set templates right out of the gate. Without that, getting everything set up initially can take a long time and feels a bit tedious until it's dialed in.

Pros

They did a good job with how the data is handled and the interface looks clean. The UI is pretty user-friendly and it's easy to visually track what's happening without digging around.

Cons

Consultation handling didn't fit our practice very well. Booking management ended up creating a lot more work for our admin team than we expected.

Pros

Jane's schedule view is really clear and adaptive which made it much simpler to manage appointments during my internship as a therapist. The interface feels user-friendly and quick to get the hang of even if you're new to EHR systems. Whenever questions popped up, customer support was easy to reach and genuinely responsive.

Cons

Note-taking could be organized a bit more since a few parts felt slower or more involved than they need to be. Also, the telehealth feature can occasionally run into video or audio quality issues which can throw a wrench into a live session.

Pros

This has been a super efficient and cost-effective way to manage a private practice. The support team is genuinely kind and sharp and there's also a solid online community where you can troubleshoot issues or compare different business models. The user interface feels well thought out and appointment management is simple.

Cons

Like most practice management tools, there's a bit of a learning curve, plus some staff training is needed before everyone's fully up to speed.

Pros

Really solid scheduling software. The standout feature is how easily patients can book, view and manage their own appointments without creating extra work for the team. It's been a smooth way to keep things organized.

Cons

Nothing serious to complain about. The only thing I'd want next is an option to integrate a phone answering service so the whole process feels fully covered and we have everything we need in one setup.

Pros

Jane comes across as a really customer-friendly platform. Being able to book appointments with multiple healthcare providers in a single app is super convenient and it keeps everything in one place.

Cons

Occasionally I lose track of which password I used for certain providers. When that happens I have to reset it and it adds a bit of extra time.

Pros

Great value for the price especially when you're setting up a startup practice with a tight budget. Jane covers the essentials-scheduling soAP notes and basic billing-so you can get operations running without extra complexity.

Cons

Once our practice expanded, the system didn't scale along with us. We started having trouble managing patient packages and making sure re-exams were scheduled on time. That package tracking turned out to be the hardest piece to work with.

Pros

Using it as a new startup practice was a really helpful starting point. It covers most of the basic functions you need and it was quick to set up so we could get going fast.

Cons

Some of the extra features we were hoping for-like a care plan tracker-weren't available at the time. As our patient volume grew, it became obvious the platform wouldn't be able to support the scale we needed so Jane didn't end up being the right fit for expansion.

Pros

Jane makes it simple to build custom templates for my clinical work and it also lets me carry forward previous information when it's still relevant. That saves a ton of time and helps keep my documentation consistent.

Cons

On the mobile device, it hasn't been as reliable-things just don't behave quite as smoothly. The browser version consistently works better for me.

Pros

The app is simple to use and the scheduling + charging setup is really well thought out. It feels adaptable for different workflows and the ongoing updates keep everything running smoothly once you get started.

Cons

Billing it out through insurance has been a headache. The billing flow involves a multi-step process that feels dated and not very adaptive and the third-party billers I tried were slow to respond.

Pros

Standout feature for me is the "shared templates." It seriously cuts down on setup time. I can search by occupation and quickly browse through hundreds of templates to pick from and I can also edit any existing template instead of starting from scratch which makes the whole process much faster.

Cons

When I'm booking an appointment from my iPad or phone using the waitlist, I occasionally tap the wrong time slot. That leads to an appointment getting booked incorrectly by about 15 minutes. I really wish Jane would add a quick preview of what I'm about to book so I can double-check the selected time but that option doesn't seem to be there yet.

Pros

Employees and clients can both use it without much hassle. Booking appointments is simple, the calendar view makes scheduling clear and cancelling appointments is quick. Completing the forms is also simple.

Cons

The mobile UI could use approval and the navigation inside the app-especially for finding forms and services-needs to be more direct and obvious.

Pros

I use Jane for my lactation consulting practice and I genuinely like it overall. Booking is simple, the interface is simple enough to get the hang of quickly and it syncs with my personal phone calendar so I don't miss newly scheduled appointments.

Cons

We've run into occasional issues with the in-app virtual appointments-sometimes there's no sound or the video/audio doesn't come through correctly on one side or the other. I've also seen the screen blink during the call from my end at a few points.

Pros

Really like the way the clinic sites have merged into the Jane Website-it feels smooth and the customer service has been excellent. Everything flows together nicely and the support team has been genuinely helpful throughout.

Cons

Billing individual clients when they're included in a group booking is a bit confusing. The interface isn't super simple but the customer service team walked me through the process and helped me get it sorted.

Pros

The support here was excellent. I could tell I had thrown her off with my mistake and even though she wasn't able to fix it immediately, she took the right steps to get me sorted out. She asked to call me back and if I still couldn't resolve it on my side, she'd email the instructions I needed to correct what I'd originally done wrong. I missed her call but she followed through anyway and sent step-by-step guidance along with screenshots and I was able to fix the issues successfully. Really appreciated the effort-another genuinely helpful Jane team member. Thank you so much

Cons

Not connected to this specific call but there's a separate problem with the account upgrade. We were pushed to move from our usual package to a more expensive one and it felt like we were then charged extra just so we could add direct billing / e-claims for our patients. It was frustrating because we're a small clinic trying to grow our patient base and we're still in that early stage of building momentum. We were also trying to bring in patients who weren't booking elsewhere due to the lack of direct billing so the whole situation was disappointing.

Pros

I'm really happy that ClinicSites has now become Jane Website. The best thing is that transition felt smooth and I find their customer support fantastic!

Cons

Initially billing individual clients within a group appointment was confusing. However I liked that customer support patiently guided me through each step of the process.

Pros

Customer support was amazing as I had a very positive interaction with them. Although I presented an unexpected error of my own, they tried to assist immediately. While they could not resolve it fully on the first try, still offered to call me back and promised that if the call didn't fix it, they would email me step by step instructions. I missed the return call but they followed up as promised with detailed, step by step instructions that included screenshots. By following the guidance, I was able to fix the issue. Their patience and thoroughness made the entire process much less stressful than anticipated. So yes I am very grateful for the support provided.

Cons

We faced a separate issue unrelated to that call. To add direct billing/e-claims for our patients, we were essentially required to upgrade to a more expensive package and then faced additional upcharges. The intention was to accommodate patients who were declining appointments because we did not offer direct billing. However this change became a costly hurdle instead. For a small clinic like ours which is still building its patient base during a challenging phase, this was very disappointing and felt like a significant setback.