Jane App Reviews

Pros

It has been really, really simple. The help pages are excellent so most of the time I can sort things out on my own without needing to contact the company. They also keep the platform updated with upgrades and new features on a regular basis which I really appreciate. On the occasions when I do reach out to customer support, they respond quickly, are genuinely friendly and get me the right answer without much back and forth.

Cons

SOAP notes can still take me a little while to complete. I know I probably need to set aside time and customize them better myself but that does not always happen when my schedule is busy. I also wish billing codes and diagnosis codes would copy over when duplicating notes or at least I have not been able to figure out a way to do that if the feature already exists.

Pros

Being able to adjust settings on our side has been really useful and the feature that links the schedule directly to the patient profile works well. It's also helpful to see who booked the patient and when. The notes feature is another plus and the booking reminders are valuable too.

Cons

online booking page doesn't offer much room for customization and the formatting options, especially for emails, feel limited.

Pros

Really simple to use, with a simple layout that feels very user-friendly.

Cons

There were some server connectivity problems in the past but those have been completely resolved now.

Pros

Whenever something isn't covered in the tutorial, their team gets back to me within a day with helpful answers. They keep following up until everything is fully resolved and they've consistently met my expectations.

Cons

The third-party Wells Fargo app used for payments doesn't give users a daily itemized breakdown of charges and the related fees which would be very helpful.

Pros

Right away, it's clear they take patient privacy seriously. The software looks polished, offers a ton of customization and the customer support has been fantastic. Whenever I've had questions, I've gotten thoughtful email replies and once they even sent me a custom video walking through the exact steps I needed. The charting system is excellent too and the templates are one of my favorite parts.

Cons

With so many customization options and so much built into the system, it can feel a bit overwhelming at times. Even after using it for about a month, I still occasionally struggle to locate certain buttons or settings.

Pros

During setup, every question I had was answered quickly and in real detail. The team went above and beyond here and honestly exceeded my expectations.

Cons

The inventory side still needs a few more features for practitioners who run stores, medicinaries or dispensaries. Even with that gap, the level of service really puts them ahead of other companies that might offer more features but fall short on support and may not even still be around in 10 years.

Pros

Something that really works well is how much detail you can include and how all the information you need is right there. In a multidisciplinary clinic, being able to view other practitioners' notes is also a big help and lets me support clients more effectively.

Cons

there still isn't a dedicated app. It would be much more convenient to have full access on my phone instead of needing to log in through the website every time.

Pros

New software can sometimes feel a bit overwhelming but Jane felt incredibly user-friendly right away. Even though I had never used it before, it was genuinely enjoyable to work with and anytime I got stuck, the how-to guides and customer support were excellent.

Cons

None at all, this program makes my workday so much better.

Pros

Everything about it feels incredibly user friendly and it keeps client information secure with strong confidentiality features. I can handle everything in one place, from booking and case notes to forms and more which makes day-to-day work much simpler. The automatic reminders are a huge help because they cut down on no-shows and late cancellations. Clients also find the online booking platform very convenient and the team behind the software is attentive, approachable and easy to reach whenever needed.

Cons

I don't have anything I dislike about it.

Pros

After about eight months using Jane, it has made handling our patients, payments and insurance much simpler. The standout feature for me is the online scheduling because it saves me a lot of time and lets me get much more done around the office.

Cons

Honestly, the only issues I've had have come from my own mistakes. I plan to make better use of their training videos before trying things out on my own.

Pros

using it has been really simple and the customer service has been good whenever I've needed help. I can also get to it from both my phone and my laptop which makes it very convenient to use from anywhere.

Cons

Ability to connect it with Google Calendar is still missing. It also doesn't integrate other expenses so I still need separate accounting software to handle that part.

Pros

Running my practice has become much more efficient with it. Scheduling, charting, billing, credit card processing and exercise prescriptions are all handled in one place or through excellent integrations. Customer service has also been very reliable and it makes managing my team and staying on top of everything that's happening much simpler.

Cons

I can't offer bilingual solutions for my clients.

Pros

The software has a clean, attractive look and is fairly simple to use.

Cons

it removed the ability for clinics to fix basic mistakes themselves like processing a refund or removing a payment that was applied to an invoice by accident. Now you have to contact support by email and they cannot always tell what is going on which means you often end up explaining the steps yourself just to make sure the correction is handled properly. What makes it even stranger is that the system still lets you unapply a payment and issue a refund on the same invoice repeatedly. If this feature was restricted because too many errors were happening, it would make more sense to first address the fact that the same action can still be repeated over and over on one invoice. It would also be much better if there were different permission levels for corrections and deletions like other software platforms offer.

Pros

The UX design has been a big win for both me and my clients. It feels very user-friendly to use and the recurring appointments feature is excellent. The built-in automatic reminders are also a huge help and make day-to-day scheduling much better.

Cons

A few of the navigation paths to certain features in Jane don't always feel the most logical at first although it does get easier once you're familiar with how the system is laid out. Another minor annoyance is that it's a Canadian company so some spelling appears in British English instead of American English. It's not a major problem but having to manually adjust spellings on forms can be a little frustrating at times.

Pros

There's an impressive range of features and customization options available and the customer service has been exceptional. The demo videos, personalized walkthroughs, free trial and no-contract setup make it very appealing.

Cons

It does take a little time to learn at first but it's definitely manageable, especially with how outstanding and responsive their support team is.

Pros

At first glance, it looks polished and appealing and it really seems like it should be an excellent platform. The layout is clean, everything feels organized and the support team does reply when you reach out, even if email is the only option.

Cons

it's nowhere near ready for U.S billing integration. On top of that, anything connected to billing loads painfully slowly and the page download times are frustratingly bad. That kind of lag just doesn't work when you're trying to get things done.

Pros

The platform is very user-friendly and quick to use whether I'm on a computer or my phone.

Cons

I can't assign patients to a specific location which makes it less useful when managing more than one clinic.

Pros

Between the polished design and how simple the platform is to navigate, the standout for me is still the support team. I'm the only receptionist at a busy clinic and I'm not always the strongest when it comes to tech issues or troubleshooting so having reliable help matters a lot. Whenever something comes up, I know I can count on their team to step in. Even when the question turns out to be related to a tech service outside their platform, they still help point me in the right direction and make sure I get the answers I need. They're quick, friendly and honestly the best technical support team I've ever dealt with.

Cons

I honestly have nothing to complain about. It's the best program I've used so far.

Pros

Right from the start, it felt sleek, modern and user-friendly and it's incredibly simple to work with. Office software today really needs to function like the other polished apps people already use and this one absolutely meets that expectation. It covers all of my EHR software needs while still feeling lightweight and flexible. I can adjust settings and make changes whenever needed without going through a long, heavy implementation process. Training new associates takes less than five minutes which says a lot. On top of that, the team keeps improving the product, adding new functionality and closing existing gaps continuously, often before I even have to bring anything up.

Cons

insurance functionality is a problem. It wasn't available at first which I was fine with and now that it's being rolled out, the process has been a little bumpy. Even so, it has gone much better than it could have and the team has been very responsive and supportive in the way they've handled things with customers.

Pros

Using it has made month-end feel effortless thanks to how user-friendly the system is and how simple the reporting features are.

Cons

Nothing to complain about at this point, we've been using the software for a month now and honestly, I wouldn't change a single thing.