Jane App Reviews

Pros

We're constantly discovering new ways to make use of its functionality which says a lot about how usable and flexible it is.

Cons

reporting side could be a little more bookkeeper-friendly.

Pros

Nothing positive stood out to me here, I have one major issue that outweighs everything else.

Cons

After using it as a client with around three different organizations, I keep running into the exact same frustrating and time-consuming problem. When I pick an appointment time with someone, the system lets me select that slot and proceed as if I'm about to book it. Then it suddenly says, "Let's get you signed in." Fine, I sign in. But instead of taking me back to finish booking the exact time I selected, it just shows my account page saying "no bookings." At that point, I have to manually return to the calendar and try to book the slot again. The problem is that the slot is now unavailable. I was told Jane App holds slots for about three minutes after someone starts booking so then I'm stuck waiting for it to open back up again. The whole process feels glitchy, confusing and poorly thought out. If clients must sign in before booking, then the system should require sign-in first instead of pretending the booking can start. If signing in first is not required, then users should be able to choose a slot, sign in if needed and be brought right back to complete that same booking without having to restart the process or wonder why the time suddenly disappeared. Other booking platforms handle this properly so I don't understand why such a basic usability issue still hasn't been fixed. I would not recommend this software.

Pros

having online billing, online booking, KPI reporting, scheduling and electronic medical records bundled together in one affordable platform has been a huge plus. It covers everything I need for running the practice and the customer service has been excellent as well.

Cons

I really haven't run into any downsides. The system was quick to learn and it includes all the features I need.

Pros

Running the clinic feels much more manageable with this app. Booking appointments and keeping records are both very simple and it really helps the whole practice operate efficiently overall.

Cons

The pricing feels a bit on the high side for what's included although the app does deliver on exactly what it promises.

Pros

Everything feels simple and user-friendly in it so getting around the system doesn't take much effort at all. On top of that, the support team has been amazing whenever help is needed.

Cons

Honestly, there's nothing about it that I don't love.

Pros

Having the EHR, scheduling, billing and accounting tools all built into one system has been a huge advantage. The integrations with other apps and programs are also very flexible and the platform can be customized really well to fit different users and business needs.

Cons

One thing I'd really love to see improved is the intake form feature. It would be helpful if there were more options for customizing the language used in follow-up forms for patients like pain and function surveys or updates to personal and insurance details which many clinics usually collect once a year. I send several different surveys on a regular basis and currently use the intake form feature for that but the wording is locked into new patient intake paperwork. Even adding one extra category like "Updates" would make a big difference.

Pros

I value the instant support, scheduling tools, payment workflow and the variety of reports. Right behind those are how simple it is to add or remove staff, set up sessions, use the infographs and now telehealth as well. I also really appreciate being able to suggest new features and vote on the ones that matter most to our practice. The chart templates are another big plus because they help create a shared sense of community among users. Very groovy.

Cons

Because we're a mental health practice, there are a few confidentiality-related limitations that make certain workflows very difficult and sometimes not really possible, within Jane. With its help, we've managed to find workarounds that are a bit awkward but still workable. I'm hopeful that as more mental health-focused clinical practices join the platform, those features will become more available. Even with that, nothing about it would make me take away any stars. It's still a 10 across the board for us.

Pros

After putting off electronic charting and scheduling for a long time, I finally tried a few platforms and decided on this one a few months ago. Getting started was simple and the guidance was clear and approachable. It has made scheduling, note taking, video calls and other day-to-day tasks much more manageable and accessible for all of my patients. When the pandemic hit unexpectedly, the video conferencing feature became especially important and truly essential.

Cons

The only thing I'd really want is a way to sync it with my Google Calendar though it's not a must-have.

Pros

it has played a big role in improving several of our clinic processes which has made the business run more efficiently and effectively overall. One thing I especially appreciate is how much it helped us navigate the challenges of the Coronavirus pandemic during such a difficult time.

Cons

A few of the financial reports can't be customized.

Pros

Getting started with it was pretty fast because the interface is clean and simple. Their team has also been very helpful and simple to reach by email whenever needed. It's really convenient to let clients handle online intake forms, consents and billing through the system and being able to create templates is another feature I've appreciated.

Cons

At the same time, the software is missing some important tools for healthcare practitioners who need to track ICD-10 coding, especially when ordering labs and handling billing. There's also no way to manage flowsheets of data or problem management which is a major downside for midwives. Lab values can't really be tracked anywhere either so it feels like the only workaround is keeping a visit note open and using a template to enter those values. I also haven't noticed many added features or meaningful updates during the time I've used it, aside from the televisit option that was introduced once Covid happened.

Pros

this tool has been really simple to use, the customer service has been outstanding and patients have no trouble finding their way around it.

Cons

At this point, I honestly haven't come across anything I dislike about it.

Pros

Setup was not hard and the layout feels very user-friendly to use day to day. I really appreciate being able to customize the colors and branding, as well as manage multiple locations from one system. The templates are another big plus, I can use the ones already available, edit them to fit my needs or build my own from scratch. Customer support has also been excellent. Aside from a bit of help during the initial setup, I've only needed to reach out once in the first six months which says a lot about how well the software works.

Cons

Along with 1,1 patient appointments, I also run workshops and trainings. I'd love more flexibility in how registration is set up for those because right now it ends up looking too much like a patient class. It would also be better to have a separate link I could send people just for workshop registration, rather than directing them to my full calendar.

Pros

Right from the start, it has felt user-friendly, dependable and comprehensive enough to cover nearly everything you'd want in software like this. The support has been outstanding and the value for the price is hard to beat. I really can't say enough positive things about the product, the company and especially the support team. A lot of companies are incredibly attentive before the sale and then disappear once you've purchased but that has not been the case here at all. Jane has provided exceptional support both before and after purchase. Our clinic handles both medical and cosmetic services and Jane has been able to support both sides of the business really well.

Cons

There are only a handful of missing features I'd still like to see added. The biggest one for me is the ability to print labels for labs. From what I understand, that request is already on their list so I'm hopeful it will be included later on. I've also seen requests from others for secure emailing within Jane and a few other minor additions but even with those gaps, compared with other medical and healthcare practitioner software I've come across, Jane is still easily my top choice.

Pros

It handles a wide range of tasks needed in a clinic setting which makes it a very versatile platform to work with.

Cons

The interface does take a while to learn and the overall flow is not very user-friendly at first.

Pros

This software keeps expanding with new features and it continues to be a tool that helps organize day-to-day practice while making the ongoing details easier to manage over time.

Cons

Macros could be more useful, especially when it comes to building daily SOAP notes.

Pros

The pricing feels very reasonable for everything that's included and the functionality is excellent. I also appreciate that new features keep being added on a regular basis. Having the EHR, scheduling and payment processing fully integrated within the same basic account is something I absolutely love.

Cons

There are still a few features I'd like to see added although I'm somewhat hesitant to complain because it seems likely they'll be addressed before long. In particular, I'm looking forward to the scheduler being able to check a third-party calendar for availability so my wife can add something important to my personal calendar and have it automatically block off my schedule.

Pros

Reporting and client management are where it really shines. Support has been impeccable and quick to respond whenever needed. Uptime has also been extremely dependable at 99.99%.

Cons

The interface could be more user-friendly.

Pros

Using it has been very simple. It's not complicated which makes daily tasks easier, especially when comparing different therapists' schedules for the same day. Sending emails to patients is also convenient so communication stays quick and organized.

Cons

At times, system updates happen during office hours and that can slow down our workflow.

Pros

it is highly customizable and the team keeps improving it to make everything run more efficiently. The customer service has been absolutely exceptional. My staff and I honestly can't say enough about how much their team truly cares about us and whenever we run into an issue, they help quickly, clearly and with real attention.

Cons

there really isn't anything that stands out as a downside for me. There were a few minor issues in the beginning but Jane addressed and resolved all of them.

Pros

Getting everything up and running took a bit of effort at first but anytime I ran into trouble, the team walked me through the setup and helped fix anything I wasn't sure how to handle. Since we started using it, our online bookings have gone up by 400% which has been incredible. On top of that, whenever there's a billing or invoice question, their team is always available and helps me resolve it so my patients stay happy. I honestly couldn't be more pleased with the whole system.

Cons

The initial setup can be a little confusing if you've never worked with this kind of system before. But then again, the first time doing anything complicated can feel that way.