softwareKareo Medical Billing Software Reviews
37 Reviews
Overall Rating
4.3
37 Reviews
Rating Distribution
5
(16)
4
(15)
3
(6)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.3
37 Reviews
Rating Distribution
5
(16)
4
(15)
3
(6)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Wonderful solution
Wonderful solution
Pros
Kareo Medical Billing Software is so great. The chart updating, file reviewing and payment posting options make it especially great. I am happy with the level of customer support I have received from their end.
Cons
No issues so far. It is amazing and gets the job done.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Nancy
Heartland Plastic Surgery, 2-9 employees
Jul 15, 2022
Amazing product.
Amazing product.
Pros
The system is very user-friendly. It is really simple and easy to learn and use. It is easy to find and locate records quickly. They provide extra tools that help you figure things out and solve issues for you. The customer support team is knowledgeable and responsive and answers all our queries in a jiffy.
Cons
I have no complaints about this system. Everything is incredibly amazing.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Paula
Elite Oculoplastic Surgery PC, 2-10 employees employees
Jun 25, 2022
Great EHR and will be even better when they add support for natural healthcare providers
Great EHR and will be even better when they add support for natural healthcare providers
Pros
Love the layout, love the clean and professional look. Their iPad app is fully optimized and shows all sections of the note on one page.
Cons
A bit more support for natural products/supplements will be appreciated. You have to manually enter every single product you wish to recommend.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Teegan F.
Hospital & Health Care, 2-9 employees
May 16, 2022
Smooth experience
Smooth experience
Pros
Ill keep it simple. It is easy to use, easy to navigate, and easy to understand for anyone!
Cons
Some basic features are missing like being able to duplicate a macro.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Adnerson P.
Hospital & Health Care, 100-499 employees
Apr 14, 2022
First time using a billing software
First time using a billing software
Pros
We had never used billing softwares before and wanted to keep the billing in house so went with Kareo. It was the best decision ever!
Cons
Our only concern was the price and it kept increasing as we added more therapists. We need lower cost options.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Peggy U.
Medical Practice, 2-9 employees
Apr 08, 2022
Few features missing but overall a great package
Few features missing but overall a great package
Pros
Not all would get it but the main reason we were drawn to Kareo was because of its API. We were able to get the data out to use with our company software.
Cons
Included reporting is okay but most reports are exported in an unusable format so we totally avoid that.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Jacob V.
Medical Practice, 100-499 employees
Mar 25, 2022
Helpful in streamlining your practice
Helpful in streamlining your practice
Pros
Automation is what it does best! Payments are transferred from patient to practice easily. Texts and emails are also sent automatically to the patients.
Cons
Software has all the codes for insurance billing purposes but if you deal in cash, manual entering of supplements is inefficient.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Sarah B. F.
Health, Wellness and Fitness, 2-9 employees
Mar 09, 2022
Top tier medical solution
Top tier medical solution
Pros
It is very easy to use. A simple system with no extra embellishments. Their customer service is not like any other. They have all the answers and the support they offer is invaluable.
Cons
More integration options would be nice.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Jo Ann
CSM, 10-49 employees
Aug 12, 2021
Recommended to everyone
Recommended to everyone
Pros
The system is too easy and you can get accustomed to it pretty quickly. It has all the tools a practice needs to be successful.
Cons
There are limited options for reporting. Wish they would add more.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Abby
Hillcroft Services Inc. , 100-499 employees
Jul 21, 2021
A great product for our clinic
A great product for our clinic
Pros
The transition to electronic records was seamless. The entire training process was amazing and we love all the scheduling, billing, payment and record entry modules.
Cons
One tiny issue that they should allow bulk editing for patient files.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Nancy
Heartland Plastic Surgery, 2-9 employees
Apr 15, 2021
Great for billing
Great for billing
Pros
It is a user-friendly system which helps us process all medical bills. We have had no problems getting in touch with the customer support either.
Cons
Sometimes it gives the error that insurance is not valid even though it is.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Ricky
Code Blue Billing, 2-9 employees
Apr 10, 2021
Not a flexible software
Not a flexible software
Pros
It is functional for administrative tasks and their customer support is always available to listen.
Cons
It feels very badly designed and the templates are not easy to edit. Doctors do not like using it and we have to wait a long time to be offered a solution by the technical support.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Esther
Interventional Spine, 2-9 employees
Apr 01, 2021
Satisfied
Satisfied
Pros
The ease of billing and getting answers from Kareo when we require it quickly is what we love about Kareo.
Cons
It requires using different tax IDs and we have to switch to the one depending on what type of work we need to do.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Krystal
Billing Manager, 100-499 employees
Mar 30, 2021
Great EHR with room for change
Great EHR with room for change
Pros
I cherish the format of Kareo. The dashboard is awesome and offers a parcel of usefulness while still looking clean and proficient. The clinical parcel is incredible because it displays all the segments of the note on one page. The capacity to add and expel segments is additionally exceptionally valuable.
Cons
Theres exceptionally small support for common products/supplements in Kareo. Youll be able to make it work, but its certainly not easy - requiring physically entering every single item you would like to suggest within the "Medicate Favorites" section.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Teegan
Hospital and Health Care, 2-9 employees
Mar 22, 2021
Billing Software attempted and genuine
Billing Software attempted and genuine
Pros
They include what I like the most. Not having to log in to various entrances to check qualification makes my work 10X simpler!
Cons
There is exceptionally small support for products in Kareo. You will be able to make it work but it is certainly not easy- requiring physical entry every single item you would like to suggest within the Medicates Favourite Area.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
6
Michele
Financial , 1 employees
Mar 05, 2021
Great EHR with room of improvement
Great EHR with room of improvement
Pros
It is a really user-friendly software that is convenient to learn and use. It makes my job run more smooth
Cons
Refunding a patient is really time taking as the refunding process is really time taking. It should be just a debit to credit in the adjustment field.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Diane
Medical Practice, 1 employees
Mar 02, 2021
One of the finest softwares
One of the finest softwares
Pros
It is genuinely easy for me to use several features which includes adding, adjusting and transferring information.
Cons
I cant find some reports occasionally as they are not available and the transfer of data from one case to another is also a problem.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Donna
Medical Practice, 10-49 employees
Feb 26, 2021
WE LOVE IT
WE LOVE IT
Pros
Its been years since we are using Kareo and we are not disappointed. It offers excellent billing tools and we wouldnt opt for any other software.
Cons
Nothing!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Gregory P
Office Manager, - employees
Nov 11, 2020
Very good
Very good
Pros
It is very user friendly.
Cons
It is good so no complaints.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Vijaikumar
Health Diagnostics of NWI, LLC, 2-10 employees employees
Oct 30, 2020
The most amazing EHR software
The most amazing EHR software
Pros
Kareo made out work-life so simple. The user interface is very intuitive. Excellent customer support.
Cons
No bad thing to say honestly. Its the best.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Sizzly A
Owner, 2-10 employees employees
Oct 30, 2020
I am very happy
I am very happy
Pros
The software is nice with very useful features. The user interface is very friendly and its very easy to navigate. We use it for many of our tasks.
Cons
It crashes sometimes. Even though its not often but when it does, it can cost us a lot of time. I dont think this should happen when you are paying this much amount for software.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Fernenda
Nurse, 11-50 employees employees
Oct 23, 2020
I am very impressed
I am very impressed
Pros
We really like using reporting tools for our tasks. It is very easy to navigate and the user interface is very intuitive.
Cons
It is very hard to get to their customer support. We really dislike how they are very slow at resolving issues.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Shirley W
President, 2-10 employees employees
Oct 22, 2020
Excellent Billing tools
Excellent Billing tools
Pros
Kareo, for us, has been nothing but a blessing. We have been using it for a long time now and it is by far the best software with the most amazing billing tools.
Cons
My only problem with Kareo is that I wish Kareo would not make you get out of the pt insurance info area to check the pts eligibility.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Michele M
President/CEO, - employees
Oct 22, 2020
Awesome experience
Awesome experience
Pros
It has been 8 years since we are using Kareo and we have all the good things to say about it. The reporting tool is so useful and our favorite.
Cons
There are no cons that I can think of. It is amazing.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Carolynn N
Practice Manager, 2-10 employees employees
Oct 16, 2020
Excellent software
Excellent software
Pros
Exceptional features, great customer service, and super easy to navigate. Get it installed if you need great results.
Cons
The one and only bad thing about this software is that if the patient has more than 2 insurances then it doesnt carry over from web pt to Kareo for billing.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Jamie H
Office Manager, 2-10 employees employees
Oct 15, 2020
Great software with some flaws
Great software with some flaws
Pros
Good software, overall with good functionalities. It is very easy to navigate and teach to new employees.
Cons
The software locks and crashes very often which costs us a lot of time and energy.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Luanna
Seminole Family Health, 2-10 employees employees
Oct 14, 2020
It is great
It is great
Pros
It is great for high volume claims as it is robust.
Cons
at times credit card payments get locked.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Jon
JS MEDICAL BILLING, LLC, 2-10 employees employees
Oct 14, 2020
I have enjoyed this product.
I have enjoyed this product.
Pros
It is very easy to use and did not require any specialized training.
Cons
I have had no issues to report.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Sally
The Human Touch, - employees
Sep 03, 2020
Billing
Billing
Pros
My onboarding is quite extensive, and the onboarding representative assigned to me was amazing. The kareo billing module is extremely user-friendly, simple and easy to learn and use. It doesn’t have a high learning curve. The layout is intuitive and navigating through the system is pretty easy.
Cons
It doesn’t handle the Medicare claims, but yeah it does handle the most major ones.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Katherine
Barbara White, MSN, CRNP, 2-10 employees employees
Jul 03, 2019
Not the best
Not the best
Pros
It comes at a much affordable price than any other EMRs. I like how it is cloud-based. With this I am able to send out direct messages to the patients’ phone as an email or a text.
Cons
I don’t really appreciate or like this software as a whole. There are different labels for documents in each Kareo system which I do not really like, as it confuses me. I cannot correct financial errors by myself, always have to contact support for it. This system is something far from a solution or a day-to-day use as it takes a lot of your energy. Multiple pages fax always takes a lot of time as they come one by one. I just don’t like this product.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Jessica
Park Central Family Practice, 11-50 employees employees
Jun 11, 2019
Kareo Review
Kareo Review
Pros
The system is quite user-friendly. I like the support team of this product. They are very professional, prompt, knowledgeable and friendly. They’ve always solved my problems in a very timely manner.
Cons
The notes that I add to the patients’ chart seems to be unprintable, and I would like to have a feature that allows to print it.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Phyllis
Buena Vida Physical Therapy and Wellness, 11-50 employees employees
May 17, 2019
Great support.
Great support.
Pros
I like the billing of this system, and the way it is able to capture all the billing for my providers. Things have been so easier with Kareo, and using its billing is amazing. The support that we get is great.
Cons
It has a high learning curve when it comes to correcting errors in payment posting.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Stacie
Thrive Integrative Psychiatry, 2-10 employees employees
May 16, 2019
User-friendly.
User-friendly.
Pros
The customer support of this product is great, the people are friendly and good. The software itself is quite user-friendly and being a mental health facility, our experience with this product has been good, yet. This system is great in way that they are always improving, and they listen closely to their customers feedback and utilize the feedback to improve. It is a good software.
Cons
No software is perfect, so same goes for this one. It often has general software issues and can be a bit frustrating as well.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Nayari
Behavioral Healthcare Services, 11-50 employees employees
May 15, 2019
Easy billing
Easy billing
Pros
This system is simple, nice and easy. I can review the EOBs every single day in a clean and nice format. I can post my normal charges and billing codes easily. They are a great team, they’ve always helped me through. I was very worried when I started using this system as I had no proper training, but they’ve always been there to help me. I am quite happy with the system and I like the billing part the most.
Cons
The merchant system stripe isn’t well set in the system itself. It wouldn’t let me allocate money to different areas. I’ve talked to the customer support about it and they say they’re working on it.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Christopher
Psychiatry Austin, 2-10 employees employees
May 15, 2019
Review
Review
Pros
The customer support team of Kareo is quite good, they are knowledgeable, motivated and do know how to solve things and keep their customers happy. The system is user-friendly and navigating through is smooth and fun. I like to personalize the claim scrubbing process and fit it to our needs.
Cons
It is hard to generate secondary claims with Kareo. They do need to make changes to that part of the system. What works with one claim does not work with another, it gets quite frustrating just trying to figure things out.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Anonymous
-, 11-50 employees employees
Apr 29, 2019
Simple and easy.
Simple and easy.
Pros
The system is simple, and easy to use. It has great functionality. This product has everything and comes at an affordable price. It is by far the easiest and simplest of all to learn and use even when you don’t have much computer experience. Their webinars are great as well and I did get to learn a lot from it.
Cons
It is hard to make changes to an account once the money gets posted, and I was unable to do it without assistance. The customer service helped me sort out this issue that I was facing.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
SherryAnn
Medical Billing Solutions, 2-10 employees employees
Apr 29, 2019
ERA postings
ERA postings
Pros
The A/R of the system wasn’t accurate when I started using it, but I discussed the issue with Kareo support and they helped me resolve it. Now, I am confident about my aging reports and its accuracy. Tracking claims from submission to payers through patient payments is so easy with this product. The part I like the most about this product is its accuracy of submissions, reports etc. It is easy to post payments from an ERA.
Cons
Nothing is perfect, I know, but I also believe that this issue can be solved, and they can improve it. The reports cannot be customized the way you want as it does restrict you a bit. The reports that are available can be used, but to add things that I need often is either painstaking or impossible.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Todd
Progressive Physical Therapy, 2-10 employees employees
Apr 29, 2019
Filters
Wonderful solution
Wonderful solution
Pros
Kareo Medical Billing Software is so great. The chart updating, file reviewing and payment posting options make it especially great. I am happy with the level of customer support I have received from their end.
Cons
No issues so far. It is amazing and gets the job done.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Nancy
Heartland Plastic Surgery, 2-9 employees
Jul 15, 2022
Amazing product.
Amazing product.
Pros
The system is very user-friendly. It is really simple and easy to learn and use. It is easy to find and locate records quickly. They provide extra tools that help you figure things out and solve issues for you. The customer support team is knowledgeable and responsive and answers all our queries in a jiffy.
Cons
I have no complaints about this system. Everything is incredibly amazing.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Paula
Elite Oculoplastic Surgery PC, 2-10 employees employees
Jun 25, 2022
Great EHR and will be even better when they add support for natural healthcare providers
Great EHR and will be even better when they add support for natural healthcare providers
Pros
Love the layout, love the clean and professional look. Their iPad app is fully optimized and shows all sections of the note on one page.
Cons
A bit more support for natural products/supplements will be appreciated. You have to manually enter every single product you wish to recommend.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Teegan F.
Hospital & Health Care, 2-9 employees
May 16, 2022
Smooth experience
Smooth experience
Pros
Ill keep it simple. It is easy to use, easy to navigate, and easy to understand for anyone!
Cons
Some basic features are missing like being able to duplicate a macro.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Adnerson P.
Hospital & Health Care, 100-499 employees
Apr 14, 2022
First time using a billing software
First time using a billing software
Pros
We had never used billing softwares before and wanted to keep the billing in house so went with Kareo. It was the best decision ever!
Cons
Our only concern was the price and it kept increasing as we added more therapists. We need lower cost options.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Peggy U.
Medical Practice, 2-9 employees
Apr 08, 2022
Few features missing but overall a great package
Few features missing but overall a great package
Pros
Not all would get it but the main reason we were drawn to Kareo was because of its API. We were able to get the data out to use with our company software.
Cons
Included reporting is okay but most reports are exported in an unusable format so we totally avoid that.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Jacob V.
Medical Practice, 100-499 employees
Mar 25, 2022
Helpful in streamlining your practice
Helpful in streamlining your practice
Pros
Automation is what it does best! Payments are transferred from patient to practice easily. Texts and emails are also sent automatically to the patients.
Cons
Software has all the codes for insurance billing purposes but if you deal in cash, manual entering of supplements is inefficient.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Sarah B. F.
Health, Wellness and Fitness, 2-9 employees
Mar 09, 2022
Top tier medical solution
Top tier medical solution
Pros
It is very easy to use. A simple system with no extra embellishments. Their customer service is not like any other. They have all the answers and the support they offer is invaluable.
Cons
More integration options would be nice.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Jo Ann
CSM, 10-49 employees
Aug 12, 2021
Recommended to everyone
Recommended to everyone
Pros
The system is too easy and you can get accustomed to it pretty quickly. It has all the tools a practice needs to be successful.
Cons
There are limited options for reporting. Wish they would add more.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Abby
Hillcroft Services Inc. , 100-499 employees
Jul 21, 2021
A great product for our clinic
A great product for our clinic
Pros
The transition to electronic records was seamless. The entire training process was amazing and we love all the scheduling, billing, payment and record entry modules.
Cons
One tiny issue that they should allow bulk editing for patient files.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Nancy
Heartland Plastic Surgery, 2-9 employees
Apr 15, 2021
Great for billing
Great for billing
Pros
It is a user-friendly system which helps us process all medical bills. We have had no problems getting in touch with the customer support either.
Cons
Sometimes it gives the error that insurance is not valid even though it is.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Ricky
Code Blue Billing, 2-9 employees
Apr 10, 2021
Not a flexible software
Not a flexible software
Pros
It is functional for administrative tasks and their customer support is always available to listen.
Cons
It feels very badly designed and the templates are not easy to edit. Doctors do not like using it and we have to wait a long time to be offered a solution by the technical support.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Esther
Interventional Spine, 2-9 employees
Apr 01, 2021
Satisfied
Satisfied
Pros
The ease of billing and getting answers from Kareo when we require it quickly is what we love about Kareo.
Cons
It requires using different tax IDs and we have to switch to the one depending on what type of work we need to do.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Krystal
Billing Manager, 100-499 employees
Mar 30, 2021
Great EHR with room for change
Great EHR with room for change
Pros
I cherish the format of Kareo. The dashboard is awesome and offers a parcel of usefulness while still looking clean and proficient. The clinical parcel is incredible because it displays all the segments of the note on one page. The capacity to add and expel segments is additionally exceptionally valuable.
Cons
Theres exceptionally small support for common products/supplements in Kareo. Youll be able to make it work, but its certainly not easy - requiring physically entering every single item you would like to suggest within the "Medicate Favorites" section.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Teegan
Hospital and Health Care, 2-9 employees
Mar 22, 2021
Billing Software attempted and genuine
Billing Software attempted and genuine
Pros
They include what I like the most. Not having to log in to various entrances to check qualification makes my work 10X simpler!
Cons
There is exceptionally small support for products in Kareo. You will be able to make it work but it is certainly not easy- requiring physical entry every single item you would like to suggest within the Medicates Favourite Area.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
6
Michele
Financial , 1 employees
Mar 05, 2021
Great EHR with room of improvement
Great EHR with room of improvement
Pros
It is a really user-friendly software that is convenient to learn and use. It makes my job run more smooth
Cons
Refunding a patient is really time taking as the refunding process is really time taking. It should be just a debit to credit in the adjustment field.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Diane
Medical Practice, 1 employees
Mar 02, 2021
One of the finest softwares
One of the finest softwares
Pros
It is genuinely easy for me to use several features which includes adding, adjusting and transferring information.
Cons
I cant find some reports occasionally as they are not available and the transfer of data from one case to another is also a problem.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Donna
Medical Practice, 10-49 employees
Feb 26, 2021
WE LOVE IT
WE LOVE IT
Pros
Its been years since we are using Kareo and we are not disappointed. It offers excellent billing tools and we wouldnt opt for any other software.
Cons
Nothing!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Gregory P
Office Manager, - employees
Nov 11, 2020
Very good
Very good
Pros
It is very user friendly.
Cons
It is good so no complaints.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Vijaikumar
Health Diagnostics of NWI, LLC, 2-10 employees employees
Oct 30, 2020
The most amazing EHR software
The most amazing EHR software
Pros
Kareo made out work-life so simple. The user interface is very intuitive. Excellent customer support.
Cons
No bad thing to say honestly. Its the best.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Sizzly A
Owner, 2-10 employees employees
Oct 30, 2020
I am very happy
I am very happy
Pros
The software is nice with very useful features. The user interface is very friendly and its very easy to navigate. We use it for many of our tasks.
Cons
It crashes sometimes. Even though its not often but when it does, it can cost us a lot of time. I dont think this should happen when you are paying this much amount for software.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Fernenda
Nurse, 11-50 employees employees
Oct 23, 2020
I am very impressed
I am very impressed
Pros
We really like using reporting tools for our tasks. It is very easy to navigate and the user interface is very intuitive.
Cons
It is very hard to get to their customer support. We really dislike how they are very slow at resolving issues.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Shirley W
President, 2-10 employees employees
Oct 22, 2020
Excellent Billing tools
Excellent Billing tools
Pros
Kareo, for us, has been nothing but a blessing. We have been using it for a long time now and it is by far the best software with the most amazing billing tools.
Cons
My only problem with Kareo is that I wish Kareo would not make you get out of the pt insurance info area to check the pts eligibility.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Michele M
President/CEO, - employees
Oct 22, 2020
Awesome experience
Awesome experience
Pros
It has been 8 years since we are using Kareo and we have all the good things to say about it. The reporting tool is so useful and our favorite.
Cons
There are no cons that I can think of. It is amazing.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Carolynn N
Practice Manager, 2-10 employees employees
Oct 16, 2020
Excellent software
Excellent software
Pros
Exceptional features, great customer service, and super easy to navigate. Get it installed if you need great results.
Cons
The one and only bad thing about this software is that if the patient has more than 2 insurances then it doesnt carry over from web pt to Kareo for billing.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Jamie H
Office Manager, 2-10 employees employees
Oct 15, 2020
Great software with some flaws
Great software with some flaws
Pros
Good software, overall with good functionalities. It is very easy to navigate and teach to new employees.
Cons
The software locks and crashes very often which costs us a lot of time and energy.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Luanna
Seminole Family Health, 2-10 employees employees
Oct 14, 2020
It is great
It is great
Pros
It is great for high volume claims as it is robust.
Cons
at times credit card payments get locked.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Jon
JS MEDICAL BILLING, LLC, 2-10 employees employees
Oct 14, 2020
I have enjoyed this product.
I have enjoyed this product.
Pros
It is very easy to use and did not require any specialized training.
Cons
I have had no issues to report.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Sally
The Human Touch, - employees
Sep 03, 2020
Billing
Billing
Pros
My onboarding is quite extensive, and the onboarding representative assigned to me was amazing. The kareo billing module is extremely user-friendly, simple and easy to learn and use. It doesn’t have a high learning curve. The layout is intuitive and navigating through the system is pretty easy.
Cons
It doesn’t handle the Medicare claims, but yeah it does handle the most major ones.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Katherine
Barbara White, MSN, CRNP, 2-10 employees employees
Jul 03, 2019
Not the best
Not the best
Pros
It comes at a much affordable price than any other EMRs. I like how it is cloud-based. With this I am able to send out direct messages to the patients’ phone as an email or a text.
Cons
I don’t really appreciate or like this software as a whole. There are different labels for documents in each Kareo system which I do not really like, as it confuses me. I cannot correct financial errors by myself, always have to contact support for it. This system is something far from a solution or a day-to-day use as it takes a lot of your energy. Multiple pages fax always takes a lot of time as they come one by one. I just don’t like this product.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Jessica
Park Central Family Practice, 11-50 employees employees
Jun 11, 2019
Kareo Review
Kareo Review
Pros
The system is quite user-friendly. I like the support team of this product. They are very professional, prompt, knowledgeable and friendly. They’ve always solved my problems in a very timely manner.
Cons
The notes that I add to the patients’ chart seems to be unprintable, and I would like to have a feature that allows to print it.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Phyllis
Buena Vida Physical Therapy and Wellness, 11-50 employees employees
May 17, 2019
Great support.
Great support.
Pros
I like the billing of this system, and the way it is able to capture all the billing for my providers. Things have been so easier with Kareo, and using its billing is amazing. The support that we get is great.
Cons
It has a high learning curve when it comes to correcting errors in payment posting.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Stacie
Thrive Integrative Psychiatry, 2-10 employees employees
May 16, 2019
User-friendly.
User-friendly.
Pros
The customer support of this product is great, the people are friendly and good. The software itself is quite user-friendly and being a mental health facility, our experience with this product has been good, yet. This system is great in way that they are always improving, and they listen closely to their customers feedback and utilize the feedback to improve. It is a good software.
Cons
No software is perfect, so same goes for this one. It often has general software issues and can be a bit frustrating as well.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Nayari
Behavioral Healthcare Services, 11-50 employees employees
May 15, 2019
Easy billing
Easy billing
Pros
This system is simple, nice and easy. I can review the EOBs every single day in a clean and nice format. I can post my normal charges and billing codes easily. They are a great team, they’ve always helped me through. I was very worried when I started using this system as I had no proper training, but they’ve always been there to help me. I am quite happy with the system and I like the billing part the most.
Cons
The merchant system stripe isn’t well set in the system itself. It wouldn’t let me allocate money to different areas. I’ve talked to the customer support about it and they say they’re working on it.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Christopher
Psychiatry Austin, 2-10 employees employees
May 15, 2019
Review
Review
Pros
The customer support team of Kareo is quite good, they are knowledgeable, motivated and do know how to solve things and keep their customers happy. The system is user-friendly and navigating through is smooth and fun. I like to personalize the claim scrubbing process and fit it to our needs.
Cons
It is hard to generate secondary claims with Kareo. They do need to make changes to that part of the system. What works with one claim does not work with another, it gets quite frustrating just trying to figure things out.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Anonymous
-, 11-50 employees employees
Apr 29, 2019
Simple and easy.
Simple and easy.
Pros
The system is simple, and easy to use. It has great functionality. This product has everything and comes at an affordable price. It is by far the easiest and simplest of all to learn and use even when you don’t have much computer experience. Their webinars are great as well and I did get to learn a lot from it.
Cons
It is hard to make changes to an account once the money gets posted, and I was unable to do it without assistance. The customer service helped me sort out this issue that I was facing.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
SherryAnn
Medical Billing Solutions, 2-10 employees employees
Apr 29, 2019
ERA postings
ERA postings
Pros
The A/R of the system wasn’t accurate when I started using it, but I discussed the issue with Kareo support and they helped me resolve it. Now, I am confident about my aging reports and its accuracy. Tracking claims from submission to payers through patient payments is so easy with this product. The part I like the most about this product is its accuracy of submissions, reports etc. It is easy to post payments from an ERA.
Cons
Nothing is perfect, I know, but I also believe that this issue can be solved, and they can improve it. The reports cannot be customized the way you want as it does restrict you a bit. The reports that are available can be used, but to add things that I need often is either painstaking or impossible.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Todd
Progressive Physical Therapy, 2-10 employees employees
Apr 29, 2019