Total 194 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars85%
4
Stars13%
3
Stars1%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Angel
Mental Health Care, 500+ employees
Less than a year
“RHBH/IH KIPU 2024
Pros
I find KIPU simple to use and it provides a help tab with detailed instructions. Scheduling is easy and offers a layout that supports quick viewing with options like day, week and even monthly views.
Cons
KIPU can be slow and glitchy at times but the software providers and administrators work hard to fix any errors.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Allison
Hospital & Health Care, 51-100 employees
More than a year
“Easy to navigate
Pros
What I like most about KIPU is how organized and easy it is for me to use.
Cons
Sometimes, I feel like the system could use a few improvements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Glenn
Mental Health Care, 500+ employees
Less than a year
“KIPU review
Pros
It is easy for me to use and documentation is pretty simple meeting all our needs.
Cons
I do not have any issues with KIPU and how it works for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ernalyn
Mental Health Care, 11-50 employees
More than a year
“May 30, 2024 Review
Pros
Kipu is quite user-friendly for me. Plus, a recent feature lets me enter dosage ranges for medications now.
Cons
ERX customer support is not available 24/7. There have been several times when we needed support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Keesha
Mental Health Care, 51-100 employees
Less than a year
“Review of services
Pros
It has everything I need to assist my clients properly.
Cons
I am frustrated with having to change my password and deal with sessions signing out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eric
Mental Health Care, 11-50 employees
Less than a year
“The Best of the Best!
Pros
This is the Cadillac of documentation software for me!
Cons
I honestly cannot find anything wrong with the system!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sharita
Individual & Family Services, 51-100 employees
Less than 6 months
“Likes
Pros
I love having the ability to view the doctors notes.
Cons
One thing I like is the ability to easily see the clients I'm working with in the system. I feel like it is an another pro I have said it out loud. Well the problem is that I have not found any con
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
6
Functionality
6
Allie
Hospital & Health Care, 101-500 employees
Less than 6 months
“Dietitian Review
Pros
I am grateful for KIPUs consistent tabs that are visible on every page within a client's chart. This makes it easier to switch between tabs and access essential information while documenting. I also like how effortlessly I can send documents to approved guardians for obtaining consent forms, release of information (ROIs) and sending weekly summaries. The duplicate feature is also convenient when writing notes, as it carries over information that remains unchanged on a weekly basis.
Cons
It would be great if the nutrition exposure notes could be displayed as group notes allowing me to document each clients meal or snack on a single page instead of having to open each clients chart separately.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Joshua
Mental Health Care, 500+ employees
More than a year
“The reviews
Pros
I thoroughly enjoy the functionality of KIPU.
Cons
Sometimes, its hard to locate specific tabs verbatim.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Clayton
Hospital & Health Care, 51-100 employees
Less than 6 months
“Its fine
Pros
Functionally is one thing like the most. it operates smoothly most of the time. Or it will say that once you know where to look everything is effortlessly accessible.
Cons
I have noticed several incorrect grammar and typos throughout the system. Considering how much it costs there really shouldn't be any spelling mistakes.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Aurora
Non-Profit Organization Management, 11-50 employees
More than a year
“Very user friendly!
Pros
Integration and implementation was not an issue. KIPU specialists readily catered to our facilitys needs. It aligns with ASAM standards and is exceptionally user-friendly.
Cons
The OP practice is missing the scheduler feature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberly
Hospital & Health Care, 11-50 employees
Less than a year
“Kipu User
Pros
I have been utilizing Kipu for nearly two years at my job and I haven't had a negative experience with it.
Cons
Sometimes without warning the system will crash in the middle of my work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dustin
Mental Health Care, 11-50 employees
More than a year
“Kipu Review
Pros
It is extremely user friendly and always adaptable.
Cons
Its frustrating when the program freezes and fails to save my work while I'm doing group notes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Josh
Health, Wellness and Fitness, 101-500 employees
Less than 6 months
“Great EHR system!
Pros
Kipu can be navigated effortlessly and is user friendly. it represents a significant improvement over other EHRs I've used in the past.
Cons
The integration with external laboratories had a few minor issues but they were eventually resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Irene
Hospital & Health Care, 11-50 employees
More than a year
“Great performance, flexible to add and modify
Pros
It is very easy to modify and add features. The system is easy to use and requires minimal training.
Cons
In the beginning we considered it a "con" that we had to identify all the parts and documents we wanted in the system. We thought it would be a simple plug and play solution that we could modify quickly. However it turned out to be a fantastic benefit as the Kipu team helped us integrate our existing documents and provided insights on their standard documents and tools.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Patrck
Mental Health Care, 51-100 employees
Less than a year
“Easy Use
Pros
Excellent customer service and easy navigation of files and documents.
Cons
It would be great if the calendar/schedule could link to actual events/documents.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rose
Mental Health Care, 51-100 employees
Less than 6 months
“Kipu
Pros
I really like how effortless it is to secure all my notes.
Cons
There is really nothing to complain about. The system is easy to learn and use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Siobhan
Hospital & Health Care, 11-50 employees
Less than a year
“Could be better
Pros
It is very easy to navigate and it didn't take me long to become proficient.
Cons
The program itself runs somewhat slowly. It could benefit from simplification.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Anthony
Individual & Family Services, 51-100 employees
Less than a year
“Excellent services
Pros
Downloading Kipu is fast and as a new user I received all the necessary information to get started promptly upon request.
Cons
So far I haven't encountered any issues with anything.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Medical Practice, 500+ employees
Less than a year
“KIPU User
Pros
I like the ease of opening and locating notes for my necessary documentation.
Cons
There is nothing I dislike about Kipu. I have never come across any issues with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10