Total 194 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

85%

4

Stars

13%

3

Stars

1%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Angel

Mental Health Care, 500+ employees

Less than a year

5.0
May 2024

RHBH/IH KIPU 2024

Pros

I find KIPU simple to use and it provides a help tab with detailed instructions. Scheduling is easy and offers a layout that supports quick viewing with options like day, week and even monthly views.

Cons

KIPU can be slow and glitchy at times but the software providers and administrators work hard to fix any errors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Allison

Hospital & Health Care, 51-100 employees

More than a year

5.0
May 2024

Easy to navigate

Pros

What I like most about KIPU is how organized and easy it is for me to use.

Cons

Sometimes, I feel like the system could use a few improvements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Glenn

Mental Health Care, 500+ employees

Less than a year

5.0
May 2024

KIPU review

Pros

It is easy for me to use and documentation is pretty simple meeting all our needs.

Cons

I do not have any issues with KIPU and how it works for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Ernalyn

Mental Health Care, 11-50 employees

More than a year

5.0
May 2024

May 30, 2024 Review

Pros

Kipu is quite user-friendly for me. Plus, a recent feature lets me enter dosage ranges for medications now.

Cons

ERX customer support is not available 24/7. There have been several times when we needed support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Keesha

Mental Health Care, 51-100 employees

Less than a year

5.0
May 2024

Review of services

Pros

It has everything I need to assist my clients properly.

Cons

I am frustrated with having to change my password and deal with sessions signing out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Eric

Mental Health Care, 11-50 employees

Less than a year

5.0
May 2024

The Best of the Best!

Pros

This is the Cadillac of documentation software for me!

Cons

I honestly cannot find anything wrong with the system!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sharita

Individual & Family Services, 51-100 employees

Less than 6 months

4.0
August 2023

Likes

Pros

I love having the ability to view the doctors notes.

Cons

One thing I like is the ability to easily see the clients I'm working with in the system. I feel like it is an another pro I have said it out loud. Well the problem is that I have not found any con

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

6

Functionality

6

A

Allie

Hospital & Health Care, 101-500 employees

Less than 6 months

5.0
August 2023

Dietitian Review

Pros

I am grateful for KIPUs consistent tabs that are visible on every page within a client's chart. This makes it easier to switch between tabs and access essential information while documenting. I also like how effortlessly I can send documents to approved guardians for obtaining consent forms, release of information (ROIs) and sending weekly summaries. The duplicate feature is also convenient when writing notes, as it carries over information that remains unchanged on a weekly basis.

Cons

It would be great if the nutrition exposure notes could be displayed as group notes allowing me to document each clients meal or snack on a single page instead of having to open each clients chart separately.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J

Joshua

Mental Health Care, 500+ employees

More than a year

4.0
August 2023

The reviews

Pros

I thoroughly enjoy the functionality of KIPU.

Cons

Sometimes, its hard to locate specific tabs verbatim.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Clayton

Hospital & Health Care, 51-100 employees

Less than 6 months

2.0
August 2023

Its fine

Pros

Functionally is one thing like the most. it operates smoothly most of the time. Or it will say that once you know where to look everything is effortlessly accessible.

Cons

I have noticed several incorrect grammar and typos throughout the system. Considering how much it costs there really shouldn't be any spelling mistakes.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

A

Aurora

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
August 2023

Very user friendly!

Pros

Integration and implementation was not an issue. KIPU specialists readily catered to our facilitys needs. It aligns with ASAM standards and is exceptionally user-friendly.

Cons

The OP practice is missing the scheduler feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kimberly

Hospital & Health Care, 11-50 employees

Less than a year

5.0
August 2023

Kipu User

Pros

I have been utilizing Kipu for nearly two years at my job and I haven't had a negative experience with it.

Cons

Sometimes without warning the system will crash in the middle of my work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dustin

Mental Health Care, 11-50 employees

More than a year

5.0
August 2023

Kipu Review

Pros

It is extremely user friendly and always adaptable.

Cons

Its frustrating when the program freezes and fails to save my work while I'm doing group notes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Josh

Health, Wellness and Fitness, 101-500 employees

Less than 6 months

5.0
August 2023

Great EHR system!

Pros

Kipu can be navigated effortlessly and is user friendly. it represents a significant improvement over other EHRs I've used in the past.

Cons

The integration with external laboratories had a few minor issues but they were eventually resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I

Irene

Hospital & Health Care, 11-50 employees

More than a year

5.0
August 2023

Great performance, flexible to add and modify

Pros

It is very easy to modify and add features. The system is easy to use and requires minimal training.

Cons

In the beginning we considered it a "con" that we had to identify all the parts and documents we wanted in the system. We thought it would be a simple plug and play solution that we could modify quickly. However it turned out to be a fantastic benefit as the Kipu team helped us integrate our existing documents and provided insights on their standard documents and tools.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

P

Patrck

Mental Health Care, 51-100 employees

Less than a year

5.0
August 2023

Easy Use

Pros

Excellent customer service and easy navigation of files and documents.

Cons

It would be great if the calendar/schedule could link to actual events/documents.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rose

Mental Health Care, 51-100 employees

Less than 6 months

5.0
August 2023

Kipu

Pros

I really like how effortless it is to secure all my notes.

Cons

There is really nothing to complain about. The system is easy to learn and use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Siobhan

Hospital & Health Care, 11-50 employees

Less than a year

3.0
August 2023

Could be better

Pros

It is very easy to navigate and it didn't take me long to become proficient.

Cons

The program itself runs somewhat slowly. It could benefit from simplification.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Anthony

Individual & Family Services, 51-100 employees

Less than a year

5.0
August 2023

Excellent services

Pros

Downloading Kipu is fast and as a new user I received all the necessary information to get started promptly upon request.

Cons

So far I haven't encountered any issues with anything.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Stephanie

Medical Practice, 500+ employees

Less than a year

5.0
August 2023

KIPU User

Pros

I like the ease of opening and locating notes for my necessary documentation.

Cons

There is nothing I dislike about Kipu. I have never come across any issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10