Total 194 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

85%

4

Stars

13%

3

Stars

1%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

L

Lucille

Hospital & Health Care, 101-500 employees

Less than 6 months

5.0
August 2023

Great

Pros

It is very much simple to use, understand and access.

Cons

Currently I am not sure at all if the system is overall good for my job.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

M

Manuel

Management Consulting, 500+ employees

Less than a year

5.0
August 2023

Kipu works

Pros

Its easy to use and I use it daily. I highly recommend it.

Cons

Personally I have no complaints about Kipu. I like how it operates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kristy

Medical Practice, 11-50 employees

Less than a year

5.0
August 2023

Kipu is great

Pros

The simplicity of the platform is great. Kipu helps me understand and provides a wide range of options.

Cons

Honestly I haven't noticed any issues. Any problem that has arisen has been resolved effortlessly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amanda

Medical Practice, 11-50 employees

Less than a year

5.0
August 2023

Kipu

Pros

Navigation and usage is very simple. The face sheet simplifies patient understanding.

Cons

There are times when the system freezes and locks up leading to frequent logouts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Caitlin

Mental Health Care, 1-10 employees

Less than a year

5.0
August 2023

Product is very useful

Pros

Compared to the previous reliance on paper documents, this product streamlines everything. It provides all the necessary information in one place and keeps comprehensive records.

Cons

Occasionally it takes a while to load a page. Some documents can't be edited after submission.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amanda

Mental Health Care, 11-50 employees

Less than a year

5.0
August 2023

Good

Pros

Its both easy to learn and use. Additionally its readily accessible.

Cons

Sometimes, it claims that my pre saved password is incorrect but after numerous tries the same saved password works. I hope this problem will be fixed by the team soon

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Virginia

Mental Health Care, 500+ employees

More than a year

5.0
August 2023

10 years plus and still recommend Kipu

Pros

Among all the EMRs I have worked with Kipu is the most user friendly.

Cons

The system has some bugs especially in treatment plans and the golden thread.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

K

kathy

Hospital & Health Care, 11-50 employees

More than a year

5.0
August 2023

Love Kipu !

Pros

The support team is exceptional as they all are professional and knowledgeable. They handle tickets promptly and the initial setup and training are user friendly and efficient.

Cons

Nothing at all. We had no difficulty integrating from our previous EHR.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amanda

Hospital & Health Care, 51-100 employees

Less than 6 months

5.0
August 2023

Great system

Pros

Navigation is not an issue all credit goes to well organized keytabs.

Cons

Occasionally there are glitches that make entering information a bit difficult.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 101-500 employees

Less than 6 months

5.0
August 2023

Easier than I anticipated

Pros

So far I haven't encountered any issues with the system. Everything is well explained and meets my expectations.

Cons

Today we are implementing the scheduler and I am excited about that. Until now I primarily use KIPU for individual sessions and treatment plan reviews which are not particularly challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Richard

Mental Health Care, 500+ employees

Less than a year

5.0
August 2023

Kipu review

Pros

The layout is user friendly and the tabs provide valuable assistance.

Cons

I have noticed that the system can time out during sessions causing the loss of added information. Its frustrating when the document is released and theres missing information on the medical record after entering it into the system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tristan

Hospital & Health Care, 1-10 employees

More than a year

5.0
August 2023

Kipuuuuuu

Pros

Kipu simplifies medication review and client assessment making it easy to enter group information.

Cons

I like the ability to add forms, attachments and organize them by date. In short I am happy with the software so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

rachael

Health, Wellness and Fitness, 101-500 employees

Less than a year

5.0
August 2023

Loved using kipu

Pros

What I liked the most was the effortless navigation of the system. It is efficient and yet simple to use. I would highly recommend it.

Cons

I didn't like the fact that we couldn't print our face sheets with the corresponding pictures.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Bobby

Mental Health Care, 51-100 employees

Less than 6 months

5.0
August 2023

Substance Abuse EMR

Pros

Implementing Kipu into our existing workspace was so simple. It is highly intuitive. If ever needed customer support is always available to provide assistance.

Cons

The treatment plans could be improved. They require too many steps to create.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

L

Lydia

Mental Health Care, 11-50 employees

Less than a year

5.0
August 2023

Kipu review

Pros

I love how easy it is to use. The ability to auto fill forms is a great feature.

Cons

It is a bit annoying how many times I have to click to input a drug screen.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Adaire

Mental Health Care, 101-500 employees

Less than a year

5.0
August 2023

Comprehensive EMR

Pros

KIPU is like a one stop shop. It consolidates everything I need about our clients into a single comprehensive platform.

Cons

While I understand that EMRs have to log out after a certain period of inactivity it can be annoying to log in multiple times during a workday!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Van

Mental Health Care, 500+ employees

Less than 6 months

5.0
August 2023

Kipu is the best system I've seen

Pros

I like the integration of numerous forms which automatically populate to minimize documentation redundancies.

Cons

As a therapist I would like having more diagnosis options and greater flexibility in selecting diagnoses. For instance when diagnosing and creating a treatment plan for anger issues I often have to choose between a diagnosis that includes conduct disorder or homicidal tendencies. These labels are not always in the best interest of my patients.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

10

R

Ruthie

Medical Practice, 1-10 employees

Less than a year

4.0
August 2023

Love it

Pros

Operating and navigating through the system is a simplest task and the helpful customer service adds to the experience.

Cons

Honestly, there s nothing to hate or dislike about this software. I find it very easy to operate.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A

Angela

Hospital & Health Care, 51-100 employees

Less than a year

5.0
August 2023

Love it

Pros

I am impressed by how user friendly it is. It can be easily accessed from any device.

Cons

Occasionally there is a delay in the systems response. It would be nice to have more color options as well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Melissa

Consumer Services, 51-100 employees

Less than a year

5.0
August 2023

Fantastic

Pros

Learning how to use it was not an issue and it significantly simplifies note taking.

Cons

The client list was initially confusing but I quickly got used to it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10