Total 194 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars85%
4
Stars13%
3
Stars1%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Lucille
Hospital & Health Care, 101-500 employees
Less than 6 months
“Great
Pros
It is very much simple to use, understand and access.
Cons
Currently I am not sure at all if the system is overall good for my job.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Manuel
Management Consulting, 500+ employees
Less than a year
“Kipu works
Pros
Its easy to use and I use it daily. I highly recommend it.
Cons
Personally I have no complaints about Kipu. I like how it operates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristy
Medical Practice, 11-50 employees
Less than a year
“Kipu is great
Pros
The simplicity of the platform is great. Kipu helps me understand and provides a wide range of options.
Cons
Honestly I haven't noticed any issues. Any problem that has arisen has been resolved effortlessly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Medical Practice, 11-50 employees
Less than a year
“Kipu
Pros
Navigation and usage is very simple. The face sheet simplifies patient understanding.
Cons
There are times when the system freezes and locks up leading to frequent logouts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Caitlin
Mental Health Care, 1-10 employees
Less than a year
“Product is very useful
Pros
Compared to the previous reliance on paper documents, this product streamlines everything. It provides all the necessary information in one place and keeps comprehensive records.
Cons
Occasionally it takes a while to load a page. Some documents can't be edited after submission.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Mental Health Care, 11-50 employees
Less than a year
“Good
Pros
Its both easy to learn and use. Additionally its readily accessible.
Cons
Sometimes, it claims that my pre saved password is incorrect but after numerous tries the same saved password works. I hope this problem will be fixed by the team soon
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Virginia
Mental Health Care, 500+ employees
More than a year
“10 years plus and still recommend Kipu
Pros
Among all the EMRs I have worked with Kipu is the most user friendly.
Cons
The system has some bugs especially in treatment plans and the golden thread.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
kathy
Hospital & Health Care, 11-50 employees
More than a year
“Love Kipu !
Pros
The support team is exceptional as they all are professional and knowledgeable. They handle tickets promptly and the initial setup and training are user friendly and efficient.
Cons
Nothing at all. We had no difficulty integrating from our previous EHR.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Hospital & Health Care, 51-100 employees
Less than 6 months
“Great system
Pros
Navigation is not an issue all credit goes to well organized keytabs.
Cons
Occasionally there are glitches that make entering information a bit difficult.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, 101-500 employees
Less than 6 months
“Easier than I anticipated
Pros
So far I haven't encountered any issues with the system. Everything is well explained and meets my expectations.
Cons
Today we are implementing the scheduler and I am excited about that. Until now I primarily use KIPU for individual sessions and treatment plan reviews which are not particularly challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard
Mental Health Care, 500+ employees
Less than a year
“Kipu review
Pros
The layout is user friendly and the tabs provide valuable assistance.
Cons
I have noticed that the system can time out during sessions causing the loss of added information. Its frustrating when the document is released and theres missing information on the medical record after entering it into the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tristan
Hospital & Health Care, 1-10 employees
More than a year
“Kipuuuuuu
Pros
Kipu simplifies medication review and client assessment making it easy to enter group information.
Cons
I like the ability to add forms, attachments and organize them by date. In short I am happy with the software so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
rachael
Health, Wellness and Fitness, 101-500 employees
Less than a year
“Loved using kipu
Pros
What I liked the most was the effortless navigation of the system. It is efficient and yet simple to use. I would highly recommend it.
Cons
I didn't like the fact that we couldn't print our face sheets with the corresponding pictures.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bobby
Mental Health Care, 51-100 employees
Less than 6 months
“Substance Abuse EMR
Pros
Implementing Kipu into our existing workspace was so simple. It is highly intuitive. If ever needed customer support is always available to provide assistance.
Cons
The treatment plans could be improved. They require too many steps to create.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Lydia
Mental Health Care, 11-50 employees
Less than a year
“Kipu review
Pros
I love how easy it is to use. The ability to auto fill forms is a great feature.
Cons
It is a bit annoying how many times I have to click to input a drug screen.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adaire
Mental Health Care, 101-500 employees
Less than a year
“Comprehensive EMR
Pros
KIPU is like a one stop shop. It consolidates everything I need about our clients into a single comprehensive platform.
Cons
While I understand that EMRs have to log out after a certain period of inactivity it can be annoying to log in multiple times during a workday!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Van
Mental Health Care, 500+ employees
Less than 6 months
“Kipu is the best system I've seen
Pros
I like the integration of numerous forms which automatically populate to minimize documentation redundancies.
Cons
As a therapist I would like having more diagnosis options and greater flexibility in selecting diagnoses. For instance when diagnosing and creating a treatment plan for anger issues I often have to choose between a diagnosis that includes conduct disorder or homicidal tendencies. These labels are not always in the best interest of my patients.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Ruthie
Medical Practice, 1-10 employees
Less than a year
“Love it
Pros
Operating and navigating through the system is a simplest task and the helpful customer service adds to the experience.
Cons
Honestly, there s nothing to hate or dislike about this software. I find it very easy to operate.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Angela
Hospital & Health Care, 51-100 employees
Less than a year
“Love it
Pros
I am impressed by how user friendly it is. It can be easily accessed from any device.
Cons
Occasionally there is a delay in the systems response. It would be nice to have more color options as well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Consumer Services, 51-100 employees
Less than a year
“Fantastic
Pros
Learning how to use it was not an issue and it significantly simplifies note taking.
Cons
The client list was initially confusing but I quickly got used to it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10