Total 194 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars85%
4
Stars13%
3
Stars1%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
PeterJason
Mental Health Care, 101-500 employees
Less than a year
“User friendly
Pros
Kipu is both easy to use and navigate.
Cons
Sometimes I find it hard to lock my notes securely.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jacen
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
“First-time Kipu User Feels Like an Old Pro
Pros
When I started my new job I wasn't familiar with Kipu but I found it very easy to learn. The apps intuitive layout is logically organized, making it beginner friendly.
Cons
I haven't been using Kipu long enough to identify any faults mainly because it is a significant improvement over the system my previous company used.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steve
Mental Health Care, 1-10 employees
More than a year
“KIPU Review
Pros
Navigating through the tabs is fairly easy.
Cons
I am not a fan of having to change the password as frequently as requested.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Lucien
Mental Health Care, 11-50 employees
Less than a year
“Whats Great About KIPU.
Pros
I found it very easy to learn that how to use the system.
Cons
When creating an appointment it would be beneficial to have the full schedule visible upfront.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammy
Health, Wellness and Fitness, 101-500 employees
Less than 6 months
“Kipu review
Pros
It consolidates all my paperwork into one convenient location.
Cons
Learning and organizing everything was a bit challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Sheena
Hospital & Health Care, 101-500 employees
Less than a year
“Peer support specialist
Pros
Comparatively speaking its a piece of cake to use. it is almost self explanatory. Its incredibly user friendly and thorough.
Cons
There is nothing significant to mention but the deletion process can be a bit overwhelming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Hospital & Health Care, 11-50 employees
More than a year
“We LOVE Kipu!
Pros
We love the customization options, ease of use and simplicity of Kipu. Additionally the service and support are superb!
Cons
We don't have anything bad to say about the software. We honestly like everything about Kipu.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachel
Mental Health Care, 500+ employees
Less than a year
“Review from a therapist
Pros
The accessibility of documentation in Kipu is fantastic. Allowing patients to complete documentation in real time with immediate results is truly wonderful.
Cons
I believe there are ways we could utilize Kipu to assist with scheduling although I think this option is available in Kipu our company is currently not making use of it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chanelle
Mental Health Care, 11-50 employees
Less than a year
“Great!
Pros
Its user friendly and it helps me remain highly organized.
Cons
I have zero complaints about Kipu. It is very user friendly and helps me stay organized.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julia
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
“Very used full
Pros
Its highly valuable and simple to use and engage with.
Cons
Everything is flawless, and the interface is straightforward.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Mental Health Care, 101-500 employees
Less than a year
“KIPU Review
Pros
The ability to switch between patients quickly and access multiple programs is something I really appreciate.
Cons
Forms getting deleted after being logged off is a problem.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Judy
Hospital & Health Care, 500+ employees
Less than a year
“Working with KIPU daily doing admissions for a recovery center, makes client portals so much easier
Pros
Kipu is an important tool for us mainly. It allow us to personalize each clients experience, capturing team notes, therapy and nursing details, incidents, lab results, toxicology reports and property and release information. From admission to discharge it effectively tracks and supports clients.
Cons
I think there is room for improvement mainly when it comes to taking better photos of properties and client belongings. It would be helpful to have an upgraded system that specifies what clients can use and what is restricted, along with the ability to take photos.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Lori
Mental Health Care, 1-10 employees
Less than 6 months
“10/10 Recommend
Pros
I cannot praise Kipu enough. Its intuitive, visually pleasing and navigation is seamless. As a super admin I love the access I have to update and create necessary features with utmost ease.
Cons
I wish I could manually type the time in the scheduling section instead of relying on the scroll. Additionally it would be helpful to have the ability to drag and move appointments or even copy and paste them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Yevette
Mental Health Care, 11-50 employees
Less than a year
“Absolute time saver
Pros
In my day to day work life Kipu is undoubtedly the most convenient technology I use. I adore the fact that I can check the status of lab results from anywhere using Kipu mobile.
Cons
It would be fantastic if certain forms were automatically generated.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Erina
Mental Health Care, 11-50 employees
Less than a year
“Cma
Pros
I find this EMR system easy to use and I can navigate through the clients without any trouble.
Cons
I am not a fan of how the EMR system occasionally freezes and I wish we had the option to open another client's chart.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Renee
Health, Wellness and Fitness, 11-50 employees
More than a year
“Kipu
Pros
The golden thread feature is valuable and the tabs make it simple to locate essential information.
Cons
When the setup is correct the golden thread is a convenient feature that auto populates information throughout the chart.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Audra
Hospital & Health Care, 51-100 employees
Less than a year
“Honest Review
Pros
The functionality is fantastic. It is also user friendly and the assistance section is excellent. I like the inclusion of webinars to keep us informed about any updates.
Cons
Sometimes there are system issues that slow down the workday. It doesn't happen frequently, but it has occurred.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Gina
Mental Health Care, 11-50 employees
Less than a year
“Professional yet easy to use.
Pros
The Golden thread feature is fantastic as it connects treatment plans and goals saving time for therapists. The SMART GOALS suggestions facilitate easy treatment planning and the Whiley worksheets contribute to efficient and professional healing. The customer service is exceptional and the instructional videos are invaluable in maximizing the Kipu experience.
Cons
Honestly, I don't have any cons for KIPU. It's the first program I've used and I have no complaints. If I had to find something it might be the fact that I'm not sure if I'll ever learn everything. KIPU offers so many features to explore.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Harley
Accounting, 101-500 employees
Less than a year
“It is awesome
Pros
Its always up to date and consistently provides everything I require.
Cons
It did freeze at times but overall it was more than acceptable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Najila
Hospital & Health Care, 500+ employees
Less than 6 months
“Great Resource
Pros
I rely on Kipu every day for documentation and assessments. Everything is easily accessible making it incredibly convenient.
Cons
Sometimes it logs me out before I finish my tasks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8