Total 194 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

85%

4

Stars

13%

3

Stars

1%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P

PeterJason

Mental Health Care, 101-500 employees

Less than a year

4.0
August 2023

User friendly

Pros

Kipu is both easy to use and navigate.

Cons

Sometimes I find it hard to lock my notes securely.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Jacen

Health, Wellness and Fitness, 11-50 employees

Less than 6 months

5.0
August 2023

First-time Kipu User Feels Like an Old Pro

Pros

When I started my new job I wasn't familiar with Kipu but I found it very easy to learn. The apps intuitive layout is logically organized, making it beginner friendly.

Cons

I haven't been using Kipu long enough to identify any faults mainly because it is a significant improvement over the system my previous company used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Steve

Mental Health Care, 1-10 employees

More than a year

5.0
August 2023

KIPU Review

Pros

Navigating through the tabs is fairly easy.

Cons

I am not a fan of having to change the password as frequently as requested.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L

Lucien

Mental Health Care, 11-50 employees

Less than a year

5.0
August 2023

Whats Great About KIPU.

Pros

I found it very easy to learn that how to use the system.

Cons

When creating an appointment it would be beneficial to have the full schedule visible upfront.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tammy

Health, Wellness and Fitness, 101-500 employees

Less than 6 months

4.0
August 2023

Kipu review

Pros

It consolidates all my paperwork into one convenient location.

Cons

Learning and organizing everything was a bit challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

S

Sheena

Hospital & Health Care, 101-500 employees

Less than a year

5.0
August 2023

Peer support specialist

Pros

Comparatively speaking its a piece of cake to use. it is almost self explanatory. Its incredibly user friendly and thorough.

Cons

There is nothing significant to mention but the deletion process can be a bit overwhelming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Daniel

Hospital & Health Care, 11-50 employees

More than a year

5.0
August 2023

We LOVE Kipu!

Pros

We love the customization options, ease of use and simplicity of Kipu. Additionally the service and support are superb!

Cons

We don't have anything bad to say about the software. We honestly like everything about Kipu.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rachel

Mental Health Care, 500+ employees

Less than a year

5.0
August 2023

Review from a therapist

Pros

The accessibility of documentation in Kipu is fantastic. Allowing patients to complete documentation in real time with immediate results is truly wonderful.

Cons

I believe there are ways we could utilize Kipu to assist with scheduling although I think this option is available in Kipu our company is currently not making use of it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Chanelle

Mental Health Care, 11-50 employees

Less than a year

5.0
August 2023

Great!

Pros

Its user friendly and it helps me remain highly organized.

Cons

I have zero complaints about Kipu. It is very user friendly and helps me stay organized.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Julia

Health, Wellness and Fitness, 11-50 employees

Less than 6 months

5.0
August 2023

Very used full

Pros

Its highly valuable and simple to use and engage with.

Cons

Everything is flawless, and the interface is straightforward.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Daniel

Mental Health Care, 101-500 employees

Less than a year

4.0
August 2023

KIPU Review

Pros

The ability to switch between patients quickly and access multiple programs is something I really appreciate.

Cons

Forms getting deleted after being logged off is a problem.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

J

Judy

Hospital & Health Care, 500+ employees

Less than a year

5.0
August 2023

Working with KIPU daily doing admissions for a recovery center, makes client portals so much easier

Pros

Kipu is an important tool for us mainly. It allow us to personalize each clients experience, capturing team notes, therapy and nursing details, incidents, lab results, toxicology reports and property and release information. From admission to discharge it effectively tracks and supports clients.

Cons

I think there is room for improvement mainly when it comes to taking better photos of properties and client belongings. It would be helpful to have an upgraded system that specifies what clients can use and what is restricted, along with the ability to take photos.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

L

Lori

Mental Health Care, 1-10 employees

Less than 6 months

5.0
August 2023

10/10 Recommend

Pros

I cannot praise Kipu enough. Its intuitive, visually pleasing and navigation is seamless. As a super admin I love the access I have to update and create necessary features with utmost ease.

Cons

I wish I could manually type the time in the scheduling section instead of relying on the scroll. Additionally it would be helpful to have the ability to drag and move appointments or even copy and paste them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Y

Yevette

Mental Health Care, 11-50 employees

Less than a year

5.0
August 2023

Absolute time saver

Pros

In my day to day work life Kipu is undoubtedly the most convenient technology I use. I adore the fact that I can check the status of lab results from anywhere using Kipu mobile.

Cons

It would be fantastic if certain forms were automatically generated.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

8

E

Erina

Mental Health Care, 11-50 employees

Less than a year

4.0
August 2023

Cma

Pros

I find this EMR system easy to use and I can navigate through the clients without any trouble.

Cons

I am not a fan of how the EMR system occasionally freezes and I wish we had the option to open another client's chart.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Renee

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0
August 2023

Kipu

Pros

The golden thread feature is valuable and the tabs make it simple to locate essential information.

Cons

When the setup is correct the golden thread is a convenient feature that auto populates information throughout the chart.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Audra

Hospital & Health Care, 51-100 employees

Less than a year

4.0
August 2023

Honest Review

Pros

The functionality is fantastic. It is also user friendly and the assistance section is excellent. I like the inclusion of webinars to keep us informed about any updates.

Cons

Sometimes there are system issues that slow down the workday. It doesn't happen frequently, but it has occurred.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

G

Gina

Mental Health Care, 11-50 employees

Less than a year

5.0
August 2023

Professional yet easy to use.

Pros

The Golden thread feature is fantastic as it connects treatment plans and goals saving time for therapists. The SMART GOALS suggestions facilitate easy treatment planning and the Whiley worksheets contribute to efficient and professional healing. The customer service is exceptional and the instructional videos are invaluable in maximizing the Kipu experience.

Cons

Honestly, I don't have any cons for KIPU. It's the first program I've used and I have no complaints. If I had to find something it might be the fact that I'm not sure if I'll ever learn everything. KIPU offers so many features to explore.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Harley

Accounting, 101-500 employees

Less than a year

5.0
August 2023

It is awesome

Pros

Its always up to date and consistently provides everything I require.

Cons

It did freeze at times but overall it was more than acceptable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Najila

Hospital & Health Care, 500+ employees

Less than 6 months

5.0
August 2023

Great Resource

Pros

I rely on Kipu every day for documentation and assessments. Everything is easily accessible making it incredibly convenient.

Cons

Sometimes it logs me out before I finish my tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8