Total 194 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

85%

4

Stars

13%

3

Stars

1%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Mark

Mental Health Care, 1-10 employees

More than a year

5.0
August 2023

Super easy to use and reliable

Pros

Despite my limited computer skills Kipu is easy to learn, intuitive and reliable.

Cons

I loved every aspect of it. There was very little clicking involved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jennifer

Mental Health Care, 11-50 employees

Less than a year

5.0
August 2023

Very helpful system

Pros

I like the ease of use the product offers. It simplifies the documentation of client records making it easier to maintain them.

Cons

At this time I cannot think of any cons. I enjoy using the product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Myles

Mental Health Care, 11-50 employees

Less than a year

5.0
August 2023

Myles review for KIPU

Pros

The standout qualities are unquestionably the ease of use and the powerful features it offers.

Cons

Personally I would like to see the LOC (level of care) displayed on the main page.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

S

Sonya

Mental Health Care, 101-500 employees

More than a year

5.0
August 2023

Kipu

Pros

It is both easy to learn and use. I face no difficulties during the training.

Cons

Nothing to say. I don't have any comments on this.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Duncan

Hospital & Health Care, 51-100 employees

More than a year

5.0
August 2023

Use of KIPU in the field of providing nursing care

Pros

It is very intuitive especially for documenting medications and treatments provided.

Cons

Patient weight is lost if the admission document hasn't been signed off.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

B

Beverly

Mental Health Care, 11-50 employees

More than a year

5.0
August 2023

Happy with Kipu

Pros

I am impressed by how easily I learned to use it. I have encountered no issues with the program it consistently works for me.

Cons

Its incredibly useful and easy to work with. The only frustrating part is having to enter that # symbol each time. Overall Kipu is the best and I've used it at other places I've worked.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

10

I

Ivana

Mental Health Care, 11-50 employees

More than a year

5.0
August 2023

Most user friendly program

Pros

Its the most user friendly system out there. I wouldn't consider working anywhere that doesn't utilize KIPU seriously.

Cons

I honestly cannot think of anything I don't like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Margaret

Health, Wellness and Fitness, 11-50 employees

Less than a year

5.0
August 2023

BHT Perspective

Pros

Kipu offers a paperless solution that ensures continuity of care and facilitates communication.

Cons

It would be better to have the ability to attach more files in the system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kimberly

Mental Health Care, 11-50 employees

Less than 6 months

5.0
August 2023

KIPU keeps it all together

Pros

The platform is user friendly, speedy, comprehensive and offers various organizational tools such as chart notes, appointment management, reminders, flags and HIPAA compliance.

Cons

I have no complaints. This is my first experience with a system like this and it turns out to be the best for me. it was highly adaptable for me. It wasn't overly technical so I didn't get lost on the pages while submitting information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Melanie

Hospital & Health Care, 11-50 employees

Less than a year

5.0
August 2023

Kipu Capabilities

Pros

What I really like the most about Kipu is the seamless transition between tabs. I can easily access a patients last chart to better understand any changes or lack thereof. Finding new patients based on their picture, number and location is effortless. I can also identify who needs to see the doctor or ARPN on any given day. Most importantly if a mistake occurs it can be easily fixed without the need for crossing out in pen and writing 'error' along with initials. Preadmission and insurance information is already available on Kipu before I start an intake so I am well informed and don't have to spend time searching for this information which streamlines the process for the patient.

Cons

Personally I have nothing negative to say. I absolutely love Kipu. It was simple to learn and it automatically generates information, eliminating the need for repetitive manual entries.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Patricia

Facilities Services, 51-100 employees

Less than a year

5.0
August 2023

KIPU review

Pros

It is easy to add and manage therapy notes and keep track of clients.

Cons

I can't find anything negative to say about Kipu.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Morgan

Hospital & Health Care, 11-50 employees

Less than a year

5.0
August 2023

KiPu rocks!

Pros

What I love most about KiPu is its impeccable organization and simplicity of use!

Cons

Occasionally, it doesn't allow me to delete certain things.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Chasity

Mental Health Care, 101-500 employees

More than a year

5.0
August 2023

Kipu User

Pros

In my line of work all the features offered by kipu are very helpful. I utilize the majority of Kipus features and each one performs exceptionally well and is effortlessly accessible.

Cons

I honestly like everything about Kipu. Its a great system and I don't think it needs any changes unless it's for updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amy

Hospital & Health Care, 500+ employees

Less than a year

5.0
August 2023

User Friendly

Pros

This healthcare platform is the ultimate tool I have come across in terms of user friendliness. It excels as a client portal, client database, clinical note management and medical record storage solution.

Cons

Unfortunately there is no option for task alerts regarding deadlines or daily reminders.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

E

Eric

Mental Health Care, 11-50 employees

Less than a year

5.0
August 2023

Kipu for you

Pros

Operating and understanding it is a simples task and its definitely worth the price.

Cons

It buffers and fails to save and updates aren't displayed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

C

Cristina

Mental Health Care, 500+ employees

Less than a year

4.0
August 2023

Needs Improvement

Pros

I am not entirely sure but after using various other programs this one requires some reconsideration.

Cons

Anyone can overwrite anything. If I accidentally touch "PASTE" instead of "COPY" the word is permanently erased and there is no way to restore it to its original state.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Andrew

Hospital & Health Care, 11-50 employees

Less than a year

4.0
August 2023

Review of Kipu services

Pros

The customer support is my favorite aspect of Kipu. Every time I have reached out for assistance, the support team has gone above and beyond to help me resolve any issues. They are friendly, knowledgeable and willing to go the extra mile to find solutions. I am extremely satisfied with the level of support I've received. I also like the systems customizability allowing us to tailor it to our specific needs. Thank you Kipu.

Cons

Certain features can be a bit tricky to understand. Working on templates and forms can be challenging and requires training and experience.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

10

K

katie

Health, Wellness and Fitness, 500+ employees

More than a year

5.0
August 2023

Easy!

Pros

Using the product is a not an issue. The customer service is exceptional because they respond quickly and genuinely care about their users.

Cons

There are frequent updates but I have noticed that I cannot fax or retrieve faxes in the MAR.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Joseph

Mental Health Care, 11-50 employees

Less than a year

5.0
August 2023

KIPU for the past year and some has been great

Pros

I quickly grasped KIPU which was instrumental in launching my career by enabling me to efficiently bill our clients for the services we offer at our facility. This well designed system keeps everything organized for our weekly organization meetings and provides accessible access for all.

Cons

I believe we could enhance the document templates but overall the system is great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tracy

Mental Health Care, 51-100 employees

More than a year

5.0
August 2023

KIPU is amazing!

Pros

Having worked in utilization review for several years I can confidently say that KIPU is the easiest and most efficient EMR system. I have experience with other EMR systems used by different facilities, and nothing compares to KIPU.

Cons

I cannot find any drawbacks! Kipu is an incredible EMR system and we couldn't be more satisfied with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10