Total 194 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars85%
4
Stars13%
3
Stars1%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mark
Mental Health Care, 1-10 employees
More than a year
“Super easy to use and reliable
Pros
Despite my limited computer skills Kipu is easy to learn, intuitive and reliable.
Cons
I loved every aspect of it. There was very little clicking involved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Mental Health Care, 11-50 employees
Less than a year
“Very helpful system
Pros
I like the ease of use the product offers. It simplifies the documentation of client records making it easier to maintain them.
Cons
At this time I cannot think of any cons. I enjoy using the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Myles
Mental Health Care, 11-50 employees
Less than a year
“Myles review for KIPU
Pros
The standout qualities are unquestionably the ease of use and the powerful features it offers.
Cons
Personally I would like to see the LOC (level of care) displayed on the main page.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Sonya
Mental Health Care, 101-500 employees
More than a year
“Kipu
Pros
It is both easy to learn and use. I face no difficulties during the training.
Cons
Nothing to say. I don't have any comments on this.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Duncan
Hospital & Health Care, 51-100 employees
More than a year
“Use of KIPU in the field of providing nursing care
Pros
It is very intuitive especially for documenting medications and treatments provided.
Cons
Patient weight is lost if the admission document hasn't been signed off.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Beverly
Mental Health Care, 11-50 employees
More than a year
“Happy with Kipu
Pros
I am impressed by how easily I learned to use it. I have encountered no issues with the program it consistently works for me.
Cons
Its incredibly useful and easy to work with. The only frustrating part is having to enter that # symbol each time. Overall Kipu is the best and I've used it at other places I've worked.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
10
Ivana
Mental Health Care, 11-50 employees
More than a year
“Most user friendly program
Pros
Its the most user friendly system out there. I wouldn't consider working anywhere that doesn't utilize KIPU seriously.
Cons
I honestly cannot think of anything I don't like.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Margaret
Health, Wellness and Fitness, 11-50 employees
Less than a year
“BHT Perspective
Pros
Kipu offers a paperless solution that ensures continuity of care and facilitates communication.
Cons
It would be better to have the ability to attach more files in the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberly
Mental Health Care, 11-50 employees
Less than 6 months
“KIPU keeps it all together
Pros
The platform is user friendly, speedy, comprehensive and offers various organizational tools such as chart notes, appointment management, reminders, flags and HIPAA compliance.
Cons
I have no complaints. This is my first experience with a system like this and it turns out to be the best for me. it was highly adaptable for me. It wasn't overly technical so I didn't get lost on the pages while submitting information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melanie
Hospital & Health Care, 11-50 employees
Less than a year
“Kipu Capabilities
Pros
What I really like the most about Kipu is the seamless transition between tabs. I can easily access a patients last chart to better understand any changes or lack thereof. Finding new patients based on their picture, number and location is effortless. I can also identify who needs to see the doctor or ARPN on any given day. Most importantly if a mistake occurs it can be easily fixed without the need for crossing out in pen and writing 'error' along with initials. Preadmission and insurance information is already available on Kipu before I start an intake so I am well informed and don't have to spend time searching for this information which streamlines the process for the patient.
Cons
Personally I have nothing negative to say. I absolutely love Kipu. It was simple to learn and it automatically generates information, eliminating the need for repetitive manual entries.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patricia
Facilities Services, 51-100 employees
Less than a year
“KIPU review
Pros
It is easy to add and manage therapy notes and keep track of clients.
Cons
I can't find anything negative to say about Kipu.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Morgan
Hospital & Health Care, 11-50 employees
Less than a year
“KiPu rocks!
Pros
What I love most about KiPu is its impeccable organization and simplicity of use!
Cons
Occasionally, it doesn't allow me to delete certain things.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chasity
Mental Health Care, 101-500 employees
More than a year
“Kipu User
Pros
In my line of work all the features offered by kipu are very helpful. I utilize the majority of Kipus features and each one performs exceptionally well and is effortlessly accessible.
Cons
I honestly like everything about Kipu. Its a great system and I don't think it needs any changes unless it's for updates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Hospital & Health Care, 500+ employees
Less than a year
“User Friendly
Pros
This healthcare platform is the ultimate tool I have come across in terms of user friendliness. It excels as a client portal, client database, clinical note management and medical record storage solution.
Cons
Unfortunately there is no option for task alerts regarding deadlines or daily reminders.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Eric
Mental Health Care, 11-50 employees
Less than a year
“Kipu for you
Pros
Operating and understanding it is a simples task and its definitely worth the price.
Cons
It buffers and fails to save and updates aren't displayed.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Cristina
Mental Health Care, 500+ employees
Less than a year
“Needs Improvement
Pros
I am not entirely sure but after using various other programs this one requires some reconsideration.
Cons
Anyone can overwrite anything. If I accidentally touch "PASTE" instead of "COPY" the word is permanently erased and there is no way to restore it to its original state.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Andrew
Hospital & Health Care, 11-50 employees
Less than a year
“Review of Kipu services
Pros
The customer support is my favorite aspect of Kipu. Every time I have reached out for assistance, the support team has gone above and beyond to help me resolve any issues. They are friendly, knowledgeable and willing to go the extra mile to find solutions. I am extremely satisfied with the level of support I've received. I also like the systems customizability allowing us to tailor it to our specific needs. Thank you Kipu.
Cons
Certain features can be a bit tricky to understand. Working on templates and forms can be challenging and requires training and experience.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
10
katie
Health, Wellness and Fitness, 500+ employees
More than a year
“Easy!
Pros
Using the product is a not an issue. The customer service is exceptional because they respond quickly and genuinely care about their users.
Cons
There are frequent updates but I have noticed that I cannot fax or retrieve faxes in the MAR.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Joseph
Mental Health Care, 11-50 employees
Less than a year
“KIPU for the past year and some has been great
Pros
I quickly grasped KIPU which was instrumental in launching my career by enabling me to efficiently bill our clients for the services we offer at our facility. This well designed system keeps everything organized for our weekly organization meetings and provides accessible access for all.
Cons
I believe we could enhance the document templates but overall the system is great.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracy
Mental Health Care, 51-100 employees
More than a year
“KIPU is amazing!
Pros
Having worked in utilization review for several years I can confidently say that KIPU is the easiest and most efficient EMR system. I have experience with other EMR systems used by different facilities, and nothing compares to KIPU.
Cons
I cannot find any drawbacks! Kipu is an incredible EMR system and we couldn't be more satisfied with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10