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Overview
Kliniko is designed for physiotherapy, aesthetic and psychology clinics and beauty salons. Users generally find the platform intuitive, but some have noted the reporting features to be limited. Overall, Kliniko centralizes clinical and administrative operations, helping practices manage patient information, appointments, payments, and staff schedules in one platform.
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Starting Price
Custom
Kliniko Specifications
- Appointment Management/Scheduling
- Billing and Invoicing
- Customizable Forms
- Patient Portal
What Is Kliniko?
Kliniko by Rubiko is a Mexican clinical management platform for outpatient clinics and beauty businesses. It brings appointments, client records, payments, sales, and inventory into one system. This gives teams a shared view of client activity and business information, helping them coordinate services while keeping the records that support day-to-day decisions in one place.
The software connects scheduling with each patient’s clinical history, giving teams access to appointment and treatment information in one place. For practices managing multiple therapists, practitioners, or salon staff, this could help lower the need to reconcile schedules, treatment information, transactions, and stock across separate spreadsheets or systems. Online booking and payment functionalities enable clients to arrange or pay for services, which can help reduce reliance on staff. Together, these capabilities give owners and managers a centralized view of service delivery, revenue activity, and resources as the business grows.
What Is Kliniko Best For?
The software stands out with its ‘plans and treatments’ functionality for clinics that offer multi-session or prepaid treatment plans and service packages. It links each plan to the patient’s record, so staff can see how many sessions have been completed and how many remain. Each scheduled appointment deducts a session automatically, which can help reduce the need to manually track completed appointments. Payment history stays connected to the same record, allowing staff to track upfront or installment payments and any outstanding balance.
The feature could be valuable for physiotherapy and rehabilitation practices managing recurring care plans. It can also be a good fit in aesthetic and dermatology clinics offering ongoing laser, facial, or injectable procedures.
How Much Does Kliniko Cost?
Kliniko’s pricing starts at MX$699/month + 16% VAT for one user and one branch on its Solo plan. Other pricing plans include:
- Starter: MX$999/month + 16% VAT for up to 3 users and 2 branches
- Pro: MX$2,199/month + 16% VAT for up to 6 users and up to 3 branches
- Enterprise: Custom quote
The vendor offers a 15-day free trial. Onboarding is included in all plans, along with data migration and access to Kliniko Academy. Live training is also included, with one to three sessions depending on the plan.
In addition to the core subscription, some features are priced as separate add-ons:
- CFDI Electronic Invoice Stamp: MX$3 + 16% VAT/stamp
- Automated WhatsApp Message: MX$0.60 + 16% VAT/message
- WhatsApp 500-message Package: MX$249 + 16% VAT/message
- WhatsApp 1,000-message Package: MX$449 + 16% VAT/message
- Additional Users: MX$279/month for Solo and Starter plans, MX$299/month for Pro, and MX$349/month for Enterprise
Clinics should also consider the following estimated costs that may affect total cost of ownership (TCO):
- Complex Implementation: MX$10,000–MX$30,000 (Approx. USD590–USD1,765)
- Complex Data Migration: MX$10,000–MX$30,000 (Approx. USD590–USD1,765)
- Custom Integrations: MX$20,000–MX$60,000 (Approx. USD1,175–USD3,530)
- Custom Configuration/Workflows: MX$10,000–MX$30,000 (Approx. USD590–USD1,765)
Disclaimer: The pricing is subject to change.
Kliniko Integrations
The software integrates with the following third-party applications:
- Google Calendar
- Stripe
How Does Kliniko Work?
Here’s how you can access Kliniko and start using its features:
- Log in with your credentials to access your account
- Create your clinic profile and enter the basic business information requested during registration
- Configure your settings, users, services, and plan catalog to match how your clinic operates
- Set up appointments, patient records, sales, purchases, and inventory
- Manage bookings and patient information from the relevant records
- Record payments and transactions alongside patient activity
- Track completed treatment sessions, remaining plan sessions, payments, inventory movements, and sales activity
- Review reports to monitor clinic activity and analyze revenue, resources, and other business indicators
Who Is Kliniko For?
Kliniko is designed for healthcare and wellness organizations. It caters to both independent practices and multi-location clinics. The platform can be used by the following specialties:
- Physiotherapy and rehabilitation
- Aesthetic medicine
- Dermatology
- Beauty salons
- Outpatient and ambulatory care
- Psychology
- Nutrition
- Spas
Kliniko Use Cases
Based on our analysis of user reviews and Kliniko’s current capabilities, we identified several situations where the platform may be a good fit for healthcare and wellness businesses.
Psychology Practices Managing Recurring Appointments
A psychology practice may see the same client weekly or biweekly and need a clear record of previous consultations. The software’s ‘clinical record’ keeps consultation notes, appointments, and treatment information together. It gives practitioners a consistent patient history to refer to during ongoing care.
Clinics Managing Stock Across Multiple Branches
The platform's ‘inventory control’ feature can help a clinic operating from several locations manage different levels of products and supplies at each branch. It supports transfers between locations and records incoming stock, outgoing items, returns, and adjustments. This gives managers a clearer record of where products are moved and how stock levels change.
Beauty Salons Coordinating Multiple Stylists
A salon with several stylists would need to know which staff member is assigned to each appointment and when they are available. Using Kliniko’s ‘online calendar’ managers can assign appointments to specific stylists and organize bookings by staff member. This can make it easier to coordinate appointments when several stylists share the same calendar.
Aesthetic Clinics Providing Skin And Beauty Treatment Packages
Skin and beauty treatments like laser hair removal are typically delivered across a series of appointments rather than a single visit. Kliniko can link the purchased package with the patient and automatically deduct a session when an appointment takes place. Staff can then see how many sessions remain and whether the package has been paid for, which could make it easier to keep treatment progress and payment status aligned.
Is Kliniko Right For You?
Kliniko could be a suitable fit for clinics and wellness businesses looking to manage clinical and business operations from one platform while supporting growth. Its subscription plans support clinics as they expand from a single user and branch to larger operations.
For clinics currently relying on spreadsheets, WhatsApp reminders, or separate systems for scheduling, inventory, and payments, Kliniko brings these functions together in one platform. This could be particularly useful for practices looking to replace fragmented tools with a more connected system as their operations become more complex.
Kliniko is a Mexican company with a presence across Latin America. It complies with Mexico’s Federal Law on Protection of Personal Data Held by Private Parties. Furthermore, the software incorporates HTTPS/TLS encryption, role-based access, user authentication, backups, and access logs for data protection.
Still not sure if Kliniko is right for you? Contact us at (661) 384-7070, and we will help you make the best decision.
Kliniko Features
Online Calendar
Kliniko’s ‘online calendar’ serves as the main scheduling point for creating and managing appointments. It enables staff to assign appointments to specific specialists, use colors to distinguish bookings, and view schedules across different branches. Each appointment can also be connected to a patient’s clinical form and treatment history, so the care provided remains tied to the relevant booking. From the calendar, staff can create a sale or receipt, record payments, and manage advance payments without moving between separate sections. The calendar also allows teams to set up personalized WhatsApp or email reminders to notify clients about upcoming appointments. For practices managing recurring treatments, it also shows attendance and upcoming sessions.
Online Reservations
This feature lets clients book and pay for appointments through the clinic’s website. Staff can configure which services, specialists, branches, prices, and available time slots clients can see. Bookings sync automatically with the calendar, while clients can reschedule appointments and staff receive real-time updates. The functionality also supports personalized branding and can automate appointment reminders through WhatsApp or email. Payments can be collected in advance and processed through Stripe, with transactions recorded in Kliniko. The feature assists clinics in reducing scheduling back-and-forth while improving visibility into upcoming appointments and advance payments.
Clinical Record
The ‘clinical record’ enables practitioners to build and customize digital patient files. These may include consultation notes, diagnostic reports using ICD-10, images, videos, links, and other clinical documentation. Using the clinical record, teams can access records directly from the calendar and review a patient’s consultations, treatments, and appointments in one place. It also allows practitioners to print records, share files with other specialists, and add detailed notes to consultations. The feature also lets users securely access patient information from different locations. This helps practitioners maintain a more complete record of care and retrieve relevant history when needed.
Electronic Billing
The software’s ‘electronic billing’ module allows staff to create invoices directly from the appointment book. They can also track collections and payments from the same system. The feature supports bulk downloads of billing documents in PDF and XML formats. Moreover, it enables billing teams to generate customized reports and apply tax updates and multiple tax rates based on their billing needs. Clients can also manage their invoices through a self-billing portal. The module supports clinics in keeping billing records organized and easier to reconcile with appointment activity.
Flexible Templates
Kliniko offers flexible templates that enable practices to create and customize their own medical record templates according to the information they need to capture. Teams can create templates for medical consultations, clinical notes, consent forms, follow-up sheets, treatment forms, and other specialty-specific documentation. Templates can be structured to keep important patient information readily available during care. They allow practices to tailor patient records to their clinical documentation needs without relying on a fixed format.
Inventory Control
This feature helps clinics manage products and supplies across warehouses and branches. Teams can set minimum and maximum stock levels to guide purchasing decisions. It also allows them to transfer products between locations and record incoming stock, outgoing items, returns, and inventory adjustments. The product Kardex consolidates stock levels, price lists, recent sales, and purchases within a single view. Reports provide sales and purchasing data by customer, product, or service, along with month-to-month comparisons. The functionality can help clinics maintain appropriate stock levels and make purchasing decisions using current inventory and sales data.
Pros And Cons of Kliniko
Pros
Users value having patient, financial, and inventory information in one system
The software can be adjusted to suit different clinic requirements
Reviewers report better organization of appointments and services within the software
Cons
Some users find the daily calendar layout less intuitive
A few users reported slower loading and temporary availability issues
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Frequently Asked Questions
What level of support does Kliniko offer?
The vendor offers various levels of support. Support is available through WhatsApp on the Solo plan and WhatsApp and email on Starter and Pro plans. The Enterprise plan includes all support channels and dedicated customer success. Response times range from 48 hours to 2 hours, depending on the plan.
What types of pricing plans does Kliniko offer?
Kliniko’s price starts at MX$699/month+16% VAT for its Solo plan. Additionally, it offers a Starter plan at MX$999/month+16% VAT, Pro plan at MX$2,199/month+16% VAT, and Enterprise plan at custom pricing. Request a custom Kliniko price quotation.
What language does Kliniko support?
Kliniko supports the Spanish language.
What other apps does Kliniko integrate with?
It integrates with Google Calendar, Stripe, and WhatsApp.
Does Kliniko offer an API?
Yes. API access and custom integrations are available with the Enterprise plan.
Who are the typical users of Kliniko?
The software is designed for physiotherapy clinics, aesthetic clinics, outpatient practices, beauty salons, and other healthcare and wellness businesses.
Does Kliniko have a mobile app?
Yes, it offers a mobile app for both iOS and Android devices.