Lightning Step Reviews
7 Review(s)
softwareOverall Rating
4.7
7 Review(s)
Rating Distribution
5
(5)
4
(2)
3
2
1
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Overall Rating
4.7
7 Review(s)
Rating Distribution
5
(5)
4
(2)
3
2
1
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Luna Recovery
Luna Recovery
Pros
Having both financial and clinical components in one place is a major advantage.
Cons
I found that some of the reporting features and the CRM could be improved.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Robert
Hospital & Health Care, 11-50 employees
More than a year
October 2023
Lightning Step EMR is great!!
Lightning Step EMR is great!!
Pros
Its user-friendly with plenty of helpful features. Their customer support is also outstanding!
Cons
If I had to point out a drawback it would be the mobile app which I wish were better.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Clark
Hospital & Health Care, 1-10 employees
More than a year
October 2023
Best EMR for SUD/MH
Best EMR for SUD/MH
Pros
Its incredibly user-friendly making it easy for new hires to pick up. The support staff are the most knowledgeable and responsive EMR staff Ive ever encountered.
Cons
Overall I dont have many complaints. Like all EMRs Lightning Step experiences glitches occasionally but they are usually resolved quickly often within 30 minutes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jay
Hospital & Health Care, 11-50 employees
More than a year
October 2023
No EMR is perfect, but LS does ALOT of things right!
No EMR is perfect, but LS does ALOT of things right!
Pros
The AR Aging dashboard has really helped our collection efforts. Our billing team now has everything they need in one place saving us from having to chase people down for answers.
Cons
In my experience the client invoicing module could use improvement. It works well for facilities with smaller census numbers but becomes cumbersome for larger operations. Nevertheless it meets compliance standards for our industry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erin
Hospital & Health Care, 101-500 employees
More than a year
October 2023
Gets the job done
Gets the job done
Pros
Once you get the hang of it the system does everything you need. It takes a bit of time to learn how to navigate but its efficient and gets the job done. Id use it again without any issues although its not my first choice.
Cons
My experience with Lightning Steps was that it was glitchy and lacked sufficient security features.
Ease of use
6
Value for money
5
Customer Support
7
Functionality
5
Steven
Hospital & Health Care, 11-50 employees
Less than a year
August 2023
Finally found a solution
Finally found a solution
Pros
Lightning Step stands out from our previous EHR system and others we considered. Its designed to streamline documentation and QA processes. For instance it notifies users about unsigned documents or overdue Treatment Plan Reviews. Supervisors can easily review departmental documentation adherence in one dashboard view. Plus its documentation customization options surpass those of other programs we looked at. Another advantage is its integrated e-prescribing system which doesnt use Dr. First an aspect appreciated by our organization and providers. This integration has halved our prescription time. Cost-wise they offer a per-user option instead of an average client census fee setting them apart from many others. Also their robust reporting system can automate custom reports reducing manual efforts for compliance and reviewing practice KPIs.
Cons
The mobile functionality is somewhat limited similar to most systems weve evaluated. However since it doesnt affect our ease of use it wasnt a significant factor for us. Nonetheless it might be worth considering for other practice setups.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ryan
Mental Health Care, 51-100 employees
Less than 6 months
July 2023
A beautiful integration of CRM, EMR, and RCM!
A beautiful integration of CRM, EMR, and RCM!
Pros
The software integrates CRM, EMR, and RCM systems and eliminates the cross-communication pain points associated with using various platforms. All of this brings together the foundations needed to run and expand a successful facility in todays world.
Cons
In terms of cons, I can say what bothers me most is how the system sometimes lags. You cant work smoothly with multiple tabs open; sometimes the system shuts down entirely.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Loren S.
Medical Care, 11-50 employees
October 2022
Filters
Sort by:
Luna Recovery
Luna Recovery
Pros
Having both financial and clinical components in one place is a major advantage.
Cons
I found that some of the reporting features and the CRM could be improved.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Robert
Hospital & Health Care, 11-50 employees
More than a year
October 2023
Lightning Step EMR is great!!
Lightning Step EMR is great!!
Pros
Its user-friendly with plenty of helpful features. Their customer support is also outstanding!
Cons
If I had to point out a drawback it would be the mobile app which I wish were better.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Clark
Hospital & Health Care, 1-10 employees
More than a year
October 2023
Best EMR for SUD/MH
Best EMR for SUD/MH
Pros
Its incredibly user-friendly making it easy for new hires to pick up. The support staff are the most knowledgeable and responsive EMR staff Ive ever encountered.
Cons
Overall I dont have many complaints. Like all EMRs Lightning Step experiences glitches occasionally but they are usually resolved quickly often within 30 minutes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jay
Hospital & Health Care, 11-50 employees
More than a year
October 2023
No EMR is perfect, but LS does ALOT of things right!
No EMR is perfect, but LS does ALOT of things right!
Pros
The AR Aging dashboard has really helped our collection efforts. Our billing team now has everything they need in one place saving us from having to chase people down for answers.
Cons
In my experience the client invoicing module could use improvement. It works well for facilities with smaller census numbers but becomes cumbersome for larger operations. Nevertheless it meets compliance standards for our industry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erin
Hospital & Health Care, 101-500 employees
More than a year
October 2023
Gets the job done
Gets the job done
Pros
Once you get the hang of it the system does everything you need. It takes a bit of time to learn how to navigate but its efficient and gets the job done. Id use it again without any issues although its not my first choice.
Cons
My experience with Lightning Steps was that it was glitchy and lacked sufficient security features.
Ease of use
6
Value for money
5
Customer Support
7
Functionality
5
Steven
Hospital & Health Care, 11-50 employees
Less than a year
August 2023
Finally found a solution
Finally found a solution
Pros
Lightning Step stands out from our previous EHR system and others we considered. Its designed to streamline documentation and QA processes. For instance it notifies users about unsigned documents or overdue Treatment Plan Reviews. Supervisors can easily review departmental documentation adherence in one dashboard view. Plus its documentation customization options surpass those of other programs we looked at. Another advantage is its integrated e-prescribing system which doesnt use Dr. First an aspect appreciated by our organization and providers. This integration has halved our prescription time. Cost-wise they offer a per-user option instead of an average client census fee setting them apart from many others. Also their robust reporting system can automate custom reports reducing manual efforts for compliance and reviewing practice KPIs.
Cons
The mobile functionality is somewhat limited similar to most systems weve evaluated. However since it doesnt affect our ease of use it wasnt a significant factor for us. Nonetheless it might be worth considering for other practice setups.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ryan
Mental Health Care, 51-100 employees
Less than 6 months
July 2023
A beautiful integration of CRM, EMR, and RCM!
A beautiful integration of CRM, EMR, and RCM!
Pros
The software integrates CRM, EMR, and RCM systems and eliminates the cross-communication pain points associated with using various platforms. All of this brings together the foundations needed to run and expand a successful facility in todays world.
Cons
In terms of cons, I can say what bothers me most is how the system sometimes lags. You cant work smoothly with multiple tabs open; sometimes the system shuts down entirely.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Loren S.
Medical Care, 11-50 employees
October 2022