softwareLiquid EHR Software Reviews
24 Reviews
Overall Rating
4.5
24 Reviews
Rating Distribution
5
(11)
4
(13)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
24 Reviews
Rating Distribution
5
(11)
4
(13)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
One of the best optometry software in town; fix scheduling tab hang-ups
One of the best optometry software in town; fix scheduling tab hang-ups
Pros
Doesn’t require any lengthy training/onboarding; simple interface for busy optometrists. Sight charts are a definite plus.
Cons
We’ve experienced lags/hang-ups in the reporting and patient scheduling portals on occasion. Company needs to look into this.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jamie S.
Vision(ary) Inc., CA, Head Count: 50 employees
Apr 09, 2023
We’re sticking with Liquid EHR for our eye center
We’re sticking with Liquid EHR for our eye center
Pros
Great find for optometry practices; has everything you need to do your job well as a sight specialist.
Cons
I’ve had some trouble reaching out to customer support on occasion.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Salman Johnson
Eye Spy, NJ, Head-Count: 5-9 employees
Feb 28, 2023
Does exactly what I want it to do. Practical, functional, Inexpensive
Does exactly what I want it to do. Practical, functional, Inexpensive
Pros
Liquid EHR Software is user-friendly, and it is available at affordable prices.
Cons
Functionality issues occur at times, but as a whole, the software is great.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Marc L
OptometristHospital & Health Care, 1 employee employees
Nov 20, 2022
Satisfied with the solution
Satisfied with the solution
Pros
I am happy with the charts and attention to detail in reports. You no longer have to use any paper!
Cons
Should introduce bulk processing for bills for time-saving.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Ryan
Debert Eye Care, 1 employees
May 17, 2022
Highly recommend it to everyone
Highly recommend it to everyone
Pros
The EHR software fits my needs perfectly. I have had a great experience with customer support as well and they have helped me out every time.
Cons
The login window is not to my liking but that is my personal preference.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Debra
DT Vision Care, 1 employees
May 13, 2022
Hands down the best EHR software!
Hands down the best EHR software!
Pros
First of all their customer service is super amazing. They keep track of all their clients and continue to follow-up. As my practice was growing they helped me tailor the software according to my new requirements.
Cons
The software seems a bit difficult to use at first because of all the features and customization options but it gets easier to use as time passes.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Thomas
T&D Optometry, 2-9 employees
Apr 25, 2022
Very client friendly. They remain on top of upgrades.
Very client friendly. They remain on top of upgrades.
Pros
I can prepare new staff part in 1 day! Moreover exceptionally simple to check in and check out patients. The scheduler is additionally exceptionally pleasant and simple to use. All friendly people to work with.
Cons
The detailing can be way better. Particularly if a specialist or practice would like to compare month to month or how numerous of a certain contact focal point brand sold each month/year, etc.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Hiten
Principal Doctor and Owner, 10-49 employees
Mar 23, 2021
Extraordinary item for patient records
Extraordinary item for patient records
Pros
This software keeps patient records secure and arranged. It could be an incredible system use at my workday by day.
Cons
It can be a little befuddling when putting in unused phone calls for a patient. Certainly took a few trainings.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Fred
Hospital and Health Care, 100-499 employees
Mar 10, 2021
A useful software
A useful software
Pros
Easy to use and learn. Its very easy for me to train my new employees in a short time. It is easy to check-in and outpatients and the customer support is also great
Cons
The reporting could be made better, if any doctor wants to compare the number of lenses sold per month, it can be easy for him.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Thomas
Hospital and Health Care, 2-9 employees
Mar 04, 2021
Great Product
Great Product
Pros
Liquid EHR provides the users with all the necessary features which they need. It arranges the data in an organized manner and provides electronic appointment scheduling, billing, etc. Through this software patients and doctors can interact directly with no issues.
Cons
Liquid EHR just requires some advanced features which include coordinating with other software.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Fred
Hospital and Health Care, 500-999 employees
Mar 01, 2021
They are very hands on with their training.
They are very hands on with their training.
Pros
When we got the software they made sure we were adequately trained in using it. And whenever we need customer support they make sure to provide it!
Cons
While using the software there were a few issues we had but when we communicated them to the company, they readily accepted and made the changes almost immediately!
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Sonia
Sonia Garrido, OD PC, 2-10 employees employees
Sep 03, 2020
Great customer support.
Great customer support.
Pros
I have used it for over 5 years and never had any issues.
Cons
I dont like how the account works but its my personal preference.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Debra
DT Vision Care, L.L.C., 1 employee employees
Sep 02, 2020
I have had Liquid now for 2 years and have been amazingly satisfied with the software
I have had Liquid now for 2 years and have been amazingly satisfied with the software
Pros
Without any difficulty you can move from old charts to new charts. Customer suuport is a big PLUS
Cons
None
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Margarita P
Optometrist, Not specified employees
Aug 21, 2018
Easy to use
Easy to use
Pros
The software does exactly what it promised to deliver.
Cons
Sometimes it runs slow.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Daniel Y
Owner, Not specified employees
Jul 09, 2018
Easy to use
Easy to use
Pros
Switching screens is easier and it is also attested to meaningful use part 1.
Cons
It works better for the corporate office exam, but not a good software for my private practice where I have inventory and stuff.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Thomas
Thomas Altenbernd, OD, 2-10 employees employees
Feb 08, 2018
I switched from a big name EHR to LiquidEHR after 8 years. Im glad I did.
I switched from a big name EHR to LiquidEHR after 8 years. Im glad I did.
Pros
The customer service is good and replies on time.
Cons
Theres a lot of clicking to complete a chart. Exams take awhile to open.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Kenneth C
Optometrist, Not specified employees
Jan 19, 2018
Smooth transition from paper to EHR
Smooth transition from paper to EHR
Pros
Their customer service responds quickly, and learning the software was faster and easier.
Cons
It doesnt print from the refraction tab. The highlighted major visual activities are not big enough.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
David
David R McDaniel, OD PA, 1 employees
Nov 22, 2017
Good
Good
Pros
The software is detail oriented and saves time. I am glad that theres always a solution to any of my questions.
Cons
The receipts are confusing for the patients.It should be more simple.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Melissa
Hudson Optical, 2-10 employees employees
Nov 16, 2017
Excellent customer service support
Excellent customer service support
Pros
Easy to use, available at affordable price with no upfront cost.
Cons
Account receivable and diagnosis sections are tricky.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Walter B
OptometristHealth, Wellness and Fitness, Not specified employees
Oct 23, 2017
After a couple of tries everything becomes an easy flow
After a couple of tries everything becomes an easy flow
Pros
Cleaned up my office from unnecessary paper clutter. I like the option of having multiple exams opened at the same time.
Cons
The previous information doesn’t add up in an exam when a new tab is opened. Manually input it.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Lawrence H
doctor, Not specified employees
Sep 17, 2017
Very optimistic
Very optimistic
Pros
Perfect for new office . Like the monthly payment option without big upfront expenditure.
Cons
It takes time to complete record.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Meredith B
OD, Not specified employees
May 22, 2017
Very simple system to use
Very simple system to use
Pros
Easy to use and customer support service is accessible.
Cons
Frequent updates create problems and affect clinical operations.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Gerard S
Owner, Not specified employees
May 20, 2017
Very user friendly. They stay on top of upgrades
Very user friendly. They stay on top of upgrades
Pros
Ease of use. Again scheduling patients is seemless. The doctors exam is efficient as well due to their software.
Cons
Reporting module needs improvement.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Hiten P
Principal Doctor, Not specified employees
Apr 18, 2017
Best Software
Best Software
Pros
Liquid EHR Software is definitely Value for money, the best price for the features you get when compared to other vendors.
Cons
Customer care can be touched on a bit for a more user-friendly experience!
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Manuel Z
OptometristMedical Practice, 1-10 employees employees
Apr 24, 2016
Filters
One of the best optometry software in town; fix scheduling tab hang-ups
One of the best optometry software in town; fix scheduling tab hang-ups
Pros
Doesn’t require any lengthy training/onboarding; simple interface for busy optometrists. Sight charts are a definite plus.
Cons
We’ve experienced lags/hang-ups in the reporting and patient scheduling portals on occasion. Company needs to look into this.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jamie S.
Vision(ary) Inc., CA, Head Count: 50 employees
Apr 09, 2023
We’re sticking with Liquid EHR for our eye center
We’re sticking with Liquid EHR for our eye center
Pros
Great find for optometry practices; has everything you need to do your job well as a sight specialist.
Cons
I’ve had some trouble reaching out to customer support on occasion.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Salman Johnson
Eye Spy, NJ, Head-Count: 5-9 employees
Feb 28, 2023
Does exactly what I want it to do. Practical, functional, Inexpensive
Does exactly what I want it to do. Practical, functional, Inexpensive
Pros
Liquid EHR Software is user-friendly, and it is available at affordable prices.
Cons
Functionality issues occur at times, but as a whole, the software is great.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Marc L
OptometristHospital & Health Care, 1 employee employees
Nov 20, 2022
Satisfied with the solution
Satisfied with the solution
Pros
I am happy with the charts and attention to detail in reports. You no longer have to use any paper!
Cons
Should introduce bulk processing for bills for time-saving.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Ryan
Debert Eye Care, 1 employees
May 17, 2022
Highly recommend it to everyone
Highly recommend it to everyone
Pros
The EHR software fits my needs perfectly. I have had a great experience with customer support as well and they have helped me out every time.
Cons
The login window is not to my liking but that is my personal preference.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Debra
DT Vision Care, 1 employees
May 13, 2022
Hands down the best EHR software!
Hands down the best EHR software!
Pros
First of all their customer service is super amazing. They keep track of all their clients and continue to follow-up. As my practice was growing they helped me tailor the software according to my new requirements.
Cons
The software seems a bit difficult to use at first because of all the features and customization options but it gets easier to use as time passes.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Thomas
T&D Optometry, 2-9 employees
Apr 25, 2022
Very client friendly. They remain on top of upgrades.
Very client friendly. They remain on top of upgrades.
Pros
I can prepare new staff part in 1 day! Moreover exceptionally simple to check in and check out patients. The scheduler is additionally exceptionally pleasant and simple to use. All friendly people to work with.
Cons
The detailing can be way better. Particularly if a specialist or practice would like to compare month to month or how numerous of a certain contact focal point brand sold each month/year, etc.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Hiten
Principal Doctor and Owner, 10-49 employees
Mar 23, 2021
Extraordinary item for patient records
Extraordinary item for patient records
Pros
This software keeps patient records secure and arranged. It could be an incredible system use at my workday by day.
Cons
It can be a little befuddling when putting in unused phone calls for a patient. Certainly took a few trainings.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Fred
Hospital and Health Care, 100-499 employees
Mar 10, 2021
A useful software
A useful software
Pros
Easy to use and learn. Its very easy for me to train my new employees in a short time. It is easy to check-in and outpatients and the customer support is also great
Cons
The reporting could be made better, if any doctor wants to compare the number of lenses sold per month, it can be easy for him.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Thomas
Hospital and Health Care, 2-9 employees
Mar 04, 2021
Great Product
Great Product
Pros
Liquid EHR provides the users with all the necessary features which they need. It arranges the data in an organized manner and provides electronic appointment scheduling, billing, etc. Through this software patients and doctors can interact directly with no issues.
Cons
Liquid EHR just requires some advanced features which include coordinating with other software.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Fred
Hospital and Health Care, 500-999 employees
Mar 01, 2021
They are very hands on with their training.
They are very hands on with their training.
Pros
When we got the software they made sure we were adequately trained in using it. And whenever we need customer support they make sure to provide it!
Cons
While using the software there were a few issues we had but when we communicated them to the company, they readily accepted and made the changes almost immediately!
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Sonia
Sonia Garrido, OD PC, 2-10 employees employees
Sep 03, 2020
Great customer support.
Great customer support.
Pros
I have used it for over 5 years and never had any issues.
Cons
I dont like how the account works but its my personal preference.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Debra
DT Vision Care, L.L.C., 1 employee employees
Sep 02, 2020
I have had Liquid now for 2 years and have been amazingly satisfied with the software
I have had Liquid now for 2 years and have been amazingly satisfied with the software
Pros
Without any difficulty you can move from old charts to new charts. Customer suuport is a big PLUS
Cons
None
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Margarita P
Optometrist, Not specified employees
Aug 21, 2018
Easy to use
Easy to use
Pros
The software does exactly what it promised to deliver.
Cons
Sometimes it runs slow.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Daniel Y
Owner, Not specified employees
Jul 09, 2018
Easy to use
Easy to use
Pros
Switching screens is easier and it is also attested to meaningful use part 1.
Cons
It works better for the corporate office exam, but not a good software for my private practice where I have inventory and stuff.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Thomas
Thomas Altenbernd, OD, 2-10 employees employees
Feb 08, 2018
I switched from a big name EHR to LiquidEHR after 8 years. Im glad I did.
I switched from a big name EHR to LiquidEHR after 8 years. Im glad I did.
Pros
The customer service is good and replies on time.
Cons
Theres a lot of clicking to complete a chart. Exams take awhile to open.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Kenneth C
Optometrist, Not specified employees
Jan 19, 2018
Smooth transition from paper to EHR
Smooth transition from paper to EHR
Pros
Their customer service responds quickly, and learning the software was faster and easier.
Cons
It doesnt print from the refraction tab. The highlighted major visual activities are not big enough.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
David
David R McDaniel, OD PA, 1 employees
Nov 22, 2017
Good
Good
Pros
The software is detail oriented and saves time. I am glad that theres always a solution to any of my questions.
Cons
The receipts are confusing for the patients.It should be more simple.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Melissa
Hudson Optical, 2-10 employees employees
Nov 16, 2017
Excellent customer service support
Excellent customer service support
Pros
Easy to use, available at affordable price with no upfront cost.
Cons
Account receivable and diagnosis sections are tricky.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Walter B
OptometristHealth, Wellness and Fitness, Not specified employees
Oct 23, 2017
After a couple of tries everything becomes an easy flow
After a couple of tries everything becomes an easy flow
Pros
Cleaned up my office from unnecessary paper clutter. I like the option of having multiple exams opened at the same time.
Cons
The previous information doesn’t add up in an exam when a new tab is opened. Manually input it.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Lawrence H
doctor, Not specified employees
Sep 17, 2017
Very optimistic
Very optimistic
Pros
Perfect for new office . Like the monthly payment option without big upfront expenditure.
Cons
It takes time to complete record.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Meredith B
OD, Not specified employees
May 22, 2017
Very simple system to use
Very simple system to use
Pros
Easy to use and customer support service is accessible.
Cons
Frequent updates create problems and affect clinical operations.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Gerard S
Owner, Not specified employees
May 20, 2017
Very user friendly. They stay on top of upgrades
Very user friendly. They stay on top of upgrades
Pros
Ease of use. Again scheduling patients is seemless. The doctors exam is efficient as well due to their software.
Cons
Reporting module needs improvement.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Hiten P
Principal Doctor, Not specified employees
Apr 18, 2017
Best Software
Best Software
Pros
Liquid EHR Software is definitely Value for money, the best price for the features you get when compared to other vendors.
Cons
Customer care can be touched on a bit for a more user-friendly experience!
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Manuel Z
OptometristMedical Practice, 1-10 employees employees
Apr 24, 2016