Luma Health Reviews

“Luma Health Lost its Way

Pros

While initially supportive, Luma's focus seems to have shifted internally over time, leading to a decline in customer experience amidst high staff turnover.

Cons

The turnover of account representatives made it challenging to establish relationships, and changes in payment terms added to the difficulty.

“ease of use if it would be used at all

Pros

Although the platform allows for private patient communication, occasional neglect of messages by patients hinders its effectiveness.

Cons

Difficulty reading paperwork sent by patients due to small font size, requiring the use of a magnifying glass and leading to complaints from others.

“Luma Health Review

Pros

The platform's user-friendliness and efficient contact management, coupled with automatic reminders, enhance communication efficiency.

Cons

Overall satisfaction with the software, finding it to be very good.

“Love this platform!

Pros

Easy patient search functionality and HIPAA-compliant communication initiation are notable strengths of the platform.

Cons

Challenges with rescheduling appointments on the platform.

“Not cheap, but can pay off if you have a consistent wait-list

Pros

Reliability and minimal downtime distinguish the software, with commendable customer service and functionality.

Cons

Initial setup difficulties and higher costs compared to alternatives.

“Luma Review

Pros

The platform offers alternative patient communication avenues beyond traditional calls, improving accessibility and responsiveness.

Cons

Instances where patients did not receive important texts, leading to missed communication opportunities.

“Overall I am happy with the software and would recommend it.

Pros

User-friendly interface facilitates quick patient connection, provided patients follow instructions promptly.

Cons

Inability to reactivate the "Join Session" button if a call needed to be ended without speaking to the patient.

“Great product that is adding features frequently

Pros

Efficient mass rescheduling capability for patient appointments when necessary.

Cons

Difficulty keeping up with all available features due to time constraints.

“Luma Health Review

Pros

Convenient features like virtual check-ins and direct patient communication streamline scheduling tasks, particularly valuable during the pandemic.

Cons

Despite occasional system lag, Luma covers most patient engagement needs for medical practices.

“luma is the best for working in patients

Pros

Ability to multitask while accommodating patient needs.

Cons

Syncing delays causing problems at times.

“Great product!

Pros

Text, email, and voice reminder features, along with COVID-19 screenings and waitlist offers, stand out as beneficial tools.

Cons

Limitations in accessing patient account numbers and excluding patients by insurance companies, along with pricing and contract terms concerns.

“Luma Health - flexible and intuitive

Pros

Luma Health's appointment reminder and broadcast messaging capabilities offer tailored communication solutions with exemplary customer support.

Cons

I wish for more in-depth workflow analysis during implementation, with minor issues encountered with filters in the Reporting section.

“Results, Results, Results

Pros

Participation in test groups for two-way texting and seamless integration with EMR enhance patient engagement and review management.

Cons

Request for publishing reviews not only on Google My Business but also on other platforms like Vitals, Healthgrades, and WebMD.

“Great Platform! Highly Recommend

Pros

Telemedicine capabilities and customizable on-demand links underscore Luma's innovation and relevance during the pandemic.

Cons

Incompatibility with certain browsers on patients' phones.

“Gastroenterology Practice review

Pros

Responsive support and customizable solutions address specific practice needs, improving patient care and communication.

Cons

Integration process had some adjustments but Luma representatives were always available to assist.

“Luma Health has improved all our processes

Pros

Seamless transition to telemedicine with enhanced patient interaction tools and integration with EHR, streamlining workflow.

Cons

Customizability of Luma is extensive but requires significant time for deployment due to coding connections through the EHR API.

“Luma is an amazing addition to our Medical Practice !

Pros

Easy-to-use platform with text-based patient communication, enhancing engagement and reducing reliance on voicemails.

Cons

Inability to collect patient co-pays and balances directly through the system.

“Lama for Dental

Pros

Detailed messaging options and broadcast capabilities facilitate effective communication.

Cons

Difficulty navigating and finding necessary features within the software.

“Amazing product and customer service!

Pros

Smooth deployment aided by responsive customer service and user-friendly training, ensuring swift adoption by staff.

Cons

Recognition that software design may not always align with practice needs, but Luma facilitates discussions to improve support.

“Great Text Message features

Pros

Text message functionality enhances appointment management and real-time communication with patients.

Cons

Confusion with the forms section for patients, and limitations in viewing signed forms within the EMR system.

“Excellent appointment reminder service

Pros

Systematic and efficient reminder process frees up practice resources for other tasks.

Cons

Reliable performance of Luma, even when human errors occur.

“Very easy to use software

Pros

Versatile broadcast messaging options simplify communication tasks without extensive modifications.

Cons

Glitches in the software interface, including lag when selecting certain icons and recognition issues with disconnected phone numbers.

“Buyer beware If there is an option for zero I would have used it

Pros

Initial product appeal marred by integration issues concealed by the team.

Cons

Frustration with the late disclosure of the lack of integration with the EMR system.

“Luma is a great product for growing healthcare practices!

Pros

Luma's sophisticated design, continuous improvement, and responsive customer service distinguish it from competitors, providing a seamless user experience.

Cons

I wish for more customization options for certain interfaces and a standalone email marketing tool.

“Time saver

Pros

Effective patient communication facilitated through text messaging capabilities.

Cons

Occasional failures in fetching data by the software.

“Can't Live Without Luma

Pros

Luma's comprehensive features greatly enhance efficiency at our dermatology front desk, particularly through customizable patient reminder calls.

Cons

Overall satisfaction with the software, unable to identify any dislikes.

“USER FRIENDLY LUMA

Pros

The software's ease of navigation stands out as a key benefit.

Cons

Occasional warnings popping up while entering information, possibly causing interruptions.

“Customizable

Pros

Customizable messaging capabilities, patient satisfaction feedback, and responsive support contribute to the software's effectiveness.

Cons

Preference for human interaction at times, finding phone calls clearer than email communication.

“Luma Health Helping us be more Efficient

Pros

Leveraging texting for patient communication streamlines operations and improves patient engagement.

Cons

Desire for more extensive EHR integration with eCW to streamline data transfer and workflow.

“Outstanding feature set, great pricing, superb customer support

Pros

Patient waitlist management, collaboration tools, and responsive design contribute to improved efficiency and patient satisfaction.

Cons

Some filtering options could be expanded, but current options generally work well.

“Customized Patient Engagement Tool

Pros

Tailored scheduling and messaging features accommodate existing workflows, enhancing usability.

Cons

Challenge of working within two platforms (current EHR and Luma) and lag time between them.

“Luma Review 11/7/19

Pros

Text reminders, broadcast messaging, and patient communication options are highly valued features.

Cons

Difficulty in sending broadcasts at times.

“Luma Saves Staff's Time

Pros

Effective referral management, reduced no-show rates, and time-saving communication tools highlight Luma's impact.

Cons

Initial difficulty with restrictive response options for patient texts, later resolved.

“Operations Manager

Pros

Time and cost savings in appointment reminders and patient communication underscore the software's benefits.

Cons

Occasional challenges in reaching support personnel and understanding appointment suggestions.

“Excellent Quality and User Friendly

Pros

User-friendly interface and consistent support make Luma a preferred choice for long-term use.

Cons

No encountered issues with Luma Health, resulting in overall satisfaction.

“Luma has been very helpful

Pros

Noteworthy improvements in patient reminder effectiveness and referral management are attributed to Luma's contributions.

Cons

Desire for increased user-friendliness and inclusion of patient appointments on scheduling updates for referrals.

“Luma Health is A Gamechanger for Any Medical Practice

Pros

Luma's comprehensive patient engagement tools, including appointment reminders and online scheduling, streamline operations and enhance patient experience.

Cons

Appreciation for excellent customer service, but desire for more immediate support options than email/ticketing.

“Cutting down on no-shows!

Pros

Reduced labor requirements and improved appointment management highlight Luma's value.

Cons

Limitations in scheduling specifics for doctors, although there is some flexibility.

“LUMA works

Pros

User-friendly interface and robust patient service tracking enhance overall patient experience.

Cons

Initial setup was tricky, especially for users with limited computer skills.

“Makes Day To Day Life SO Much Easier

Pros

Self-automation features, coupled with responsive customer support, contribute to a seamless user experience.

Cons

Some difficulty understanding wording during Luma setup, particularly with self-scheduler and self-add features.

“Luma Health

Pros

Broadcast messaging capabilities significantly aid in appointment rescheduling and communication during emergencies.

Cons

Desire for more immediate support options, such as live chat, for urgent inquiries.

“Make Job Easy

Pros

Flawless functionality and reliable customer service are key strengths of Luma.

Cons

Time difference between Luma and EST zone can be a drawback.

“Luma Health

Pros

Integration with practice management systems and customizable patient communication options enhance practice efficiency.

Cons

Higher monthly spend compared to previous systems, but functionality justifies the cost.

“LUMA review

Pros

Luma's responsiveness and intuitive features contribute to streamlined workflow and improved patient engagement.

Cons

Occasional need for reconstruction of ideas, particularly in the insurance verification aspect of the software.

“Still Loving Luma!

Pros

Forward-thinking approach, rapid feature releases, and knowledgeable support staff distinguish Luma in the healthcare industry.

Cons

Rare inability to identify any dislikes, reflecting high satisfaction with the software.

“Luma Health - In The Top 5 Technology Decisions of my Career

Pros

Solid ROI, robust reporting tools, and continuous feature updates contribute to Luma's value proposition for medical practices.

Cons

Complete satisfaction with Luma Health, praising staff, product, and solutions.

“All around wonderful

Pros

Optional appointment waitlist, customizable reminders, seamless EHR integration, and robust patient feedback mechanisms highlight Luma's features.

Cons

Issue with appointment cancellations via text message, even when not intended, possibly a systemic issue.

“Great product. Well worth the money.

Pros

Excellent customer service and adaptability to specific practice needs are key benefits of Luma.

Cons

No identified cons with the software, with issues promptly accommodated.

“Excellent software for all private practice patient-communication and more

Pros

User-friendly interface, automated scheduling features, and deep integration with EMR systems enhance practice efficiency and patient experience.

Cons

Lack of templates in the messaging system and desire for a more robust self-schedule portion of the system.

“Simple and very effective

Pros

The software's feature-rich environment, particularly its feedback and appointment confirmation capabilities, stands out as a major benefit.

Cons

Request for upgraded reporting capabilities to schedule automated email reports.