Luma Health Reviews

“Luma Health Lost its Way

Pros

While initially supportive, Luma's focus seems to have shifted internally over time, leading to a decline in customer experience amidst high staff turnover.

Cons

The turnover of account representatives made it challenging to establish relationships, and changes in payment terms added to the difficulty.

“ease of use if it would be used at all

Pros

Although the platform allows for private patient communication, occasional neglect of messages by patients hinders its effectiveness.

Cons

Difficulty reading paperwork sent by patients due to small font size, requiring the use of a magnifying glass and leading to complaints from others.

“Luma Health Review

Pros

The platform's user-friendliness and efficient contact management, coupled with automatic reminders, enhance communication efficiency.

Cons

Overall satisfaction with the software, finding it to be very good.

“Love this platform!

Pros

Easy patient search functionality and HIPAA-compliant communication initiation are notable strengths of the platform.

Cons

Challenges with rescheduling appointments on the platform.

“Not cheap, but can pay off if you have a consistent wait-list

Pros

Reliability and minimal downtime distinguish the software, with commendable customer service and functionality.

Cons

Initial setup difficulties and higher costs compared to alternatives.

“Luma Review

Pros

The platform offers alternative patient communication avenues beyond traditional calls, improving accessibility and responsiveness.

Cons

Instances where patients did not receive important texts, leading to missed communication opportunities.

“Overall I am happy with the software and would recommend it.

Pros

User-friendly interface facilitates quick patient connection, provided patients follow instructions promptly.

Cons

Inability to reactivate the "Join Session" button if a call needed to be ended without speaking to the patient.

“Great product that is adding features frequently

Pros

Efficient mass rescheduling capability for patient appointments when necessary.

Cons

Difficulty keeping up with all available features due to time constraints.

“Luma Health Review

Pros

Convenient features like virtual check-ins and direct patient communication streamline scheduling tasks, particularly valuable during the pandemic.

Cons

Despite occasional system lag, Luma covers most patient engagement needs for medical practices.

“luma is the best for working in patients

Pros

Ability to multitask while accommodating patient needs.

Cons

Syncing delays causing problems at times.

“Great product!

Pros

Text, email, and voice reminder features, along with COVID-19 screenings and waitlist offers, stand out as beneficial tools.

Cons

Limitations in accessing patient account numbers and excluding patients by insurance companies, along with pricing and contract terms concerns.

“Luma Health - flexible and intuitive

Pros

Luma Health's appointment reminder and broadcast messaging capabilities offer tailored communication solutions with exemplary customer support.

Cons

I wish for more in-depth workflow analysis during implementation, with minor issues encountered with filters in the Reporting section.

“Results, Results, Results

Pros

Participation in test groups for two-way texting and seamless integration with EMR enhance patient engagement and review management.

Cons

Request for publishing reviews not only on Google My Business but also on other platforms like Vitals, Healthgrades, and WebMD.

“Great Platform! Highly Recommend

Pros

Telemedicine capabilities and customizable on-demand links underscore Luma's innovation and relevance during the pandemic.

Cons

Incompatibility with certain browsers on patients' phones.

“Gastroenterology Practice review

Pros

Responsive support and customizable solutions address specific practice needs, improving patient care and communication.

Cons

Integration process had some adjustments but Luma representatives were always available to assist.

“Luma Health has improved all our processes

Pros

Seamless transition to telemedicine with enhanced patient interaction tools and integration with EHR, streamlining workflow.

Cons

Customizability of Luma is extensive but requires significant time for deployment due to coding connections through the EHR API.

“Luma is an amazing addition to our Medical Practice !

Pros

Easy-to-use platform with text-based patient communication, enhancing engagement and reducing reliance on voicemails.

Cons

Inability to collect patient co-pays and balances directly through the system.

“Lama for Dental

Pros

Detailed messaging options and broadcast capabilities facilitate effective communication.

Cons

Difficulty navigating and finding necessary features within the software.

“Amazing product and customer service!

Pros

Smooth deployment aided by responsive customer service and user-friendly training, ensuring swift adoption by staff.

Cons

Recognition that software design may not always align with practice needs, but Luma facilitates discussions to improve support.

“Great Text Message features

Pros

Text message functionality enhances appointment management and real-time communication with patients.

Cons

Confusion with the forms section for patients, and limitations in viewing signed forms within the EMR system.