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softwareLuma Health Reviews
52 Reviews
Overall Rating
4.7
52 Reviews
Rating Distribution
5
(38)
4
(12)
3
(0)
2
(2)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.7
52 Reviews
Rating Distribution
5
(38)
4
(12)
3
(0)
2
(2)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Luma Health Lost its Way
Luma Health Lost its Way
Pros
While initially supportive, Luma's focus seems to have shifted internally over time, leading to a decline in customer experience amidst high staff turnover.
Cons
The turnover of account representatives made it challenging to establish relationships, and changes in payment terms added to the difficulty.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
6
Zeeshan
Hospital & Health Care, 51-100 employees
More than a year
Mar 01, 2023
ease of use if it would be used at all
ease of use if it would be used at all
Pros
Although the platform allows for private patient communication, occasional neglect of messages by patients hinders its effectiveness.
Cons
Difficulty reading paperwork sent by patients due to small font size, requiring the use of a magnifying glass and leading to complaints from others.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Marilyn
Mental Health Care, 101-500 employees
Less than a year
Apr 01, 2022
Luma Health Review
Luma Health Review
Pros
The platform's user-friendliness and efficient contact management, coupled with automatic reminders, enhance communication efficiency.
Cons
Overall satisfaction with the software, finding it to be very good.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Allison
Medical Devices, 51-100 employees
Less than 6 months
Jun 01, 2021
Love this platform!
Love this platform!
Pros
Easy patient search functionality and HIPAA-compliant communication initiation are notable strengths of the platform.
Cons
Challenges with rescheduling appointments on the platform.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Karla
Health, Wellness and Fitness, 51-100 employees
Less than a year
Jun 01, 2021
Not cheap, but can pay off if you have a consistent wait-list
Not cheap, but can pay off if you have a consistent wait-list
Pros
Reliability and minimal downtime distinguish the software, with commendable customer service and functionality.
Cons
Initial setup difficulties and higher costs compared to alternatives.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Luke
Hospital & Health Care, 11-50 employees
More than a year
May 01, 2021
Luma Review
Luma Review
Pros
The platform offers alternative patient communication avenues beyond traditional calls, improving accessibility and responsiveness.
Cons
Instances where patients did not receive important texts, leading to missed communication opportunities.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sue
Medical Practice, 500+ employees
Less than a year
Apr 01, 2021
Overall I am happy with the software and would recommend it.
Overall I am happy with the software and would recommend it.
Pros
User-friendly interface facilitates quick patient connection, provided patients follow instructions promptly.
Cons
Inability to reactivate the "Join Session" button if a call needed to be ended without speaking to the patient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MONIKA
Medical Practice, 51-100 employees
Less than 6 months
Apr 01, 2021
Great product that is adding features frequently
Great product that is adding features frequently
Pros
Efficient mass rescheduling capability for patient appointments when necessary.
Cons
Difficulty keeping up with all available features due to time constraints.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
J. Kempf
Medical Practice, 51-100 employees
More than a year
Mar 01, 2021
Luma Health Review
Luma Health Review
Pros
Convenient features like virtual check-ins and direct patient communication streamline scheduling tasks, particularly valuable during the pandemic.
Cons
Despite occasional system lag, Luma covers most patient engagement needs for medical practices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marian Shayne
Medical Practice, 51-100 employees
More than a year
Mar 01, 2021
luma is the best for working in patients
luma is the best for working in patients
Pros
Ability to multitask while accommodating patient needs.
Cons
Syncing delays causing problems at times.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Leslie
Medical Practice, 11-50 employees
More than a year
Mar 01, 2021
Great product!
Great product!
Pros
Text, email, and voice reminder features, along with COVID-19 screenings and waitlist offers, stand out as beneficial tools.
Cons
Limitations in accessing patient account numbers and excluding patients by insurance companies, along with pricing and contract terms concerns.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Holly
Hospital & Health Care, 11-50 employees
Less than a year
Mar 01, 2021
Luma Health - flexible and intuitive
Luma Health - flexible and intuitive
Pros
Luma Health's appointment reminder and broadcast messaging capabilities offer tailored communication solutions with exemplary customer support.
Cons
I wish for more in-depth workflow analysis during implementation, with minor issues encountered with filters in the Reporting section.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Philip B
Hospital & Health Care, 101-500 employees
Less than a year
Mar 01, 2021
Results, Results, Results
Results, Results, Results
Pros
Participation in test groups for two-way texting and seamless integration with EMR enhance patient engagement and review management.
Cons
Request for publishing reviews not only on Google My Business but also on other platforms like Vitals, Healthgrades, and WebMD.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Noel
Medical Practice, 51-100 employees
Less than 6 months
Feb 01, 2021
Great Platform! Highly Recommend
Great Platform! Highly Recommend
Pros
Telemedicine capabilities and customizable on-demand links underscore Luma's innovation and relevance during the pandemic.
Cons
Incompatibility with certain browsers on patients' phones.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Stephen
Medical Practice, 101-500 employees
Less than a year
Feb 01, 2021
Gastroenterology Practice review
Gastroenterology Practice review
Pros
Responsive support and customizable solutions address specific practice needs, improving patient care and communication.
Cons
Integration process had some adjustments but Luma representatives were always available to assist.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tina
Hospital & Health Care, 51-100 employees
More than a year
Nov 01, 2020
Luma Health has improved all our processes
Luma Health has improved all our processes
Pros
Seamless transition to telemedicine with enhanced patient interaction tools and integration with EHR, streamlining workflow.
Cons
Customizability of Luma is extensive but requires significant time for deployment due to coding connections through the EHR API.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Medical Practice, 1-10 employees
Less than a year
Nov 01, 2020
Luma is an amazing addition to our Medical Practice !
Luma is an amazing addition to our Medical Practice !
Pros
Easy-to-use platform with text-based patient communication, enhancing engagement and reducing reliance on voicemails.
Cons
Inability to collect patient co-pays and balances directly through the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alicia
Hospital & Health Care, 1-10 employees
Less than a year
Nov 01, 2020
Lama for Dental
Lama for Dental
Pros
Detailed messaging options and broadcast capabilities facilitate effective communication.
Cons
Difficulty navigating and finding necessary features within the software.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Carla
Medical Practice, 11-50 employees
Less than a year
Oct 01, 2020
Amazing product and customer service!
Amazing product and customer service!
Pros
Smooth deployment aided by responsive customer service and user-friendly training, ensuring swift adoption by staff.
Cons
Recognition that software design may not always align with practice needs, but Luma facilitates discussions to improve support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jason
Hospital & Health Care, 51-100 employees
Less than 6 months
Oct 01, 2020
Great Text Message features
Great Text Message features
Pros
Text message functionality enhances appointment management and real-time communication with patients.
Cons
Confusion with the forms section for patients, and limitations in viewing signed forms within the EMR system.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Holli
Health, Wellness and Fitness, 11-50 employees
More than a year
Oct 01, 2020
Excellent appointment reminder service
Excellent appointment reminder service
Pros
Systematic and efficient reminder process frees up practice resources for other tasks.
Cons
Reliable performance of Luma, even when human errors occur.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Lisa
Medical Practice, 51-100 employees
More than a year
Oct 01, 2020
Very easy to use software
Very easy to use software
Pros
Versatile broadcast messaging options simplify communication tasks without extensive modifications.
Cons
Glitches in the software interface, including lag when selecting certain icons and recognition issues with disconnected phone numbers.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Jainesh
Hospital & Health Care, 11-50 employees
Less than a year
Apr 01, 2020
Buyer beware If there is an option for zero I would have used it
Buyer beware If there is an option for zero I would have used it
Pros
Initial product appeal marred by integration issues concealed by the team.
Cons
Frustration with the late disclosure of the lack of integration with the EMR system.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Fadi
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Apr 01, 2020
Luma is a great product for growing healthcare practices!
Luma is a great product for growing healthcare practices!
Pros
Luma's sophisticated design, continuous improvement, and responsive customer service distinguish it from competitors, providing a seamless user experience.
Cons
I wish for more customization options for certain interfaces and a standalone email marketing tool.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Carine
Hospital & Health Care, 11-50 employees
Less than 6 months
Apr 01, 2020
Time saver
Time saver
Pros
Effective patient communication facilitated through text messaging capabilities.
Cons
Occasional failures in fetching data by the software.
Ease of use
10
Value for money
2
Customer Support
10
Functionality
10
Vivian
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
Mar 01, 2020
Can't Live Without Luma
Can't Live Without Luma
Pros
Luma's comprehensive features greatly enhance efficiency at our dermatology front desk, particularly through customizable patient reminder calls.
Cons
Overall satisfaction with the software, unable to identify any dislikes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
LeaAnn
Health, Wellness and Fitness, 11-50 employees
Less than a year
Feb 01, 2020
USER FRIENDLY LUMA
USER FRIENDLY LUMA
Pros
The software's ease of navigation stands out as a key benefit.
Cons
Occasional warnings popping up while entering information, possibly causing interruptions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
STEPHANIE
Medical Practice, 51-100 employees
Less than 6 months
Feb 01, 2020
Customizable
Customizable
Pros
Customizable messaging capabilities, patient satisfaction feedback, and responsive support contribute to the software's effectiveness.
Cons
Preference for human interaction at times, finding phone calls clearer than email communication.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Medical Practice, 11-50 employees
More than a year
Jan 01, 2020
Luma Health Helping us be more Efficient
Luma Health Helping us be more Efficient
Pros
Leveraging texting for patient communication streamlines operations and improves patient engagement.
Cons
Desire for more extensive EHR integration with eCW to streamline data transfer and workflow.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Edgar
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
Jan 01, 2020
Outstanding feature set, great pricing, superb customer support
Outstanding feature set, great pricing, superb customer support
Pros
Patient waitlist management, collaboration tools, and responsive design contribute to improved efficiency and patient satisfaction.
Cons
Some filtering options could be expanded, but current options generally work well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Medical Practice, 51-100 employees
Less than 6 months
Nov 01, 2019
Customized Patient Engagement Tool
Customized Patient Engagement Tool
Pros
Tailored scheduling and messaging features accommodate existing workflows, enhancing usability.
Cons
Challenge of working within two platforms (current EHR and Luma) and lag time between them.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Rossie
Medical Practice, 51-100 employees
Less than 6 months
Nov 01, 2019
Luma Review 11/7/19
Luma Review 11/7/19
Pros
Text reminders, broadcast messaging, and patient communication options are highly valued features.
Cons
Difficulty in sending broadcasts at times.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Devan
Medical Practice, 51-100 employees
Less than a year
Nov 01, 2019
Luma Saves Staff's Time
Luma Saves Staff's Time
Pros
Effective referral management, reduced no-show rates, and time-saving communication tools highlight Luma's impact.
Cons
Initial difficulty with restrictive response options for patient texts, later resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Hospital & Health Care, 51-100 employees
More than a year
Nov 01, 2019
Operations Manager
Operations Manager
Pros
Time and cost savings in appointment reminders and patient communication underscore the software's benefits.
Cons
Occasional challenges in reaching support personnel and understanding appointment suggestions.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kelli
Health, Wellness and Fitness, 11-50 employees
More than a year
Nov 01, 2019
Excellent Quality and User Friendly
Excellent Quality and User Friendly
Pros
User-friendly interface and consistent support make Luma a preferred choice for long-term use.
Cons
No encountered issues with Luma Health, resulting in overall satisfaction.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rosie
Medical Practice, 11-50 employees
More than a year
Nov 01, 2019
Luma has been very helpful
Luma has been very helpful
Pros
Noteworthy improvements in patient reminder effectiveness and referral management are attributed to Luma's contributions.
Cons
Desire for increased user-friendliness and inclusion of patient appointments on scheduling updates for referrals.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Kelly
Health, Wellness and Fitness, 11-50 employees
Less than a year
Oct 01, 2019
Luma Health is A Gamechanger for Any Medical Practice
Luma Health is A Gamechanger for Any Medical Practice
Pros
Luma's comprehensive patient engagement tools, including appointment reminders and online scheduling, streamline operations and enhance patient experience.
Cons
Appreciation for excellent customer service, but desire for more immediate support options than email/ticketing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristen
Hospital & Health Care, 11-50 employees
More than a year
Sep 01, 2019
Cutting down on no-shows!
Cutting down on no-shows!
Pros
Reduced labor requirements and improved appointment management highlight Luma's value.
Cons
Limitations in scheduling specifics for doctors, although there is some flexibility.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Rick
Hospital & Health Care, 51-100 employees
More than a year
Sep 01, 2019
LUMA works
LUMA works
Pros
User-friendly interface and robust patient service tracking enhance overall patient experience.
Cons
Initial setup was tricky, especially for users with limited computer skills.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Linda
Medical Practice, 11-50 employees
More than a year
Jul 01, 2019
Makes Day To Day Life SO Much Easier
Makes Day To Day Life SO Much Easier
Pros
Self-automation features, coupled with responsive customer support, contribute to a seamless user experience.
Cons
Some difficulty understanding wording during Luma setup, particularly with self-scheduler and self-add features.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Taylor
Medical Practice, 11-50 employees
Less than 6 months
Jul 01, 2019
Luma Health
Luma Health
Pros
Broadcast messaging capabilities significantly aid in appointment rescheduling and communication during emergencies.
Cons
Desire for more immediate support options, such as live chat, for urgent inquiries.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cindy
Medical Practice, 11-50 employees
More than a year
Jun 01, 2019
Make Job Easy
Make Job Easy
Pros
Flawless functionality and reliable customer service are key strengths of Luma.
Cons
Time difference between Luma and EST zone can be a drawback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Debbie
Health, Wellness and Fitness, 51-100 employees
More than a year
May 01, 2019
Luma Health
Luma Health
Pros
Integration with practice management systems and customizable patient communication options enhance practice efficiency.
Cons
Higher monthly spend compared to previous systems, but functionality justifies the cost.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Medical Practice, 11-50 employees
Less than a year
May 01, 2019
LUMA review
LUMA review
Pros
Luma's responsiveness and intuitive features contribute to streamlined workflow and improved patient engagement.
Cons
Occasional need for reconstruction of ideas, particularly in the insurance verification aspect of the software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michel
Medical Practice, 11-50 employees
More than a year
May 01, 2019
Still Loving Luma!
Still Loving Luma!
Pros
Forward-thinking approach, rapid feature releases, and knowledgeable support staff distinguish Luma in the healthcare industry.
Cons
Rare inability to identify any dislikes, reflecting high satisfaction with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eileen
Health, Wellness and Fitness, 51-100 employees
More than a year
May 01, 2019
Luma Health - In The Top 5 Technology Decisions of my Career
Luma Health - In The Top 5 Technology Decisions of my Career
Pros
Solid ROI, robust reporting tools, and continuous feature updates contribute to Luma's value proposition for medical practices.
Cons
Complete satisfaction with Luma Health, praising staff, product, and solutions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bill
Health, Wellness and Fitness, 51-100 employees
More than a year
Feb 01, 2019
All around wonderful
All around wonderful
Pros
Optional appointment waitlist, customizable reminders, seamless EHR integration, and robust patient feedback mechanisms highlight Luma's features.
Cons
Issue with appointment cancellations via text message, even when not intended, possibly a systemic issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Caitlyn
Medical Practice, 101-500 employees
More than a year
Feb 01, 2019
Great product. Well worth the money.
Great product. Well worth the money.
Pros
Excellent customer service and adaptability to specific practice needs are key benefits of Luma.
Cons
No identified cons with the software, with issues promptly accommodated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kim
Medical Practice, 51-100 employees
More than a year
Nov 01, 2018
Excellent software for all private practice patient-communication and more
Excellent software for all private practice patient-communication and more
Pros
User-friendly interface, automated scheduling features, and deep integration with EMR systems enhance practice efficiency and patient experience.
Cons
Lack of templates in the messaging system and desire for a more robust self-schedule portion of the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
medhavi
Hospital & Health Care, 11-50 employees
More than a year
Oct 01, 2018
Simple and very effective
Simple and very effective
Pros
The software's feature-rich environment, particularly its feedback and appointment confirmation capabilities, stands out as a major benefit.
Cons
Request for upgraded reporting capabilities to schedule automated email reports.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Craig
Medical Practice, 51-100 employees
More than a year
Oct 01, 2018
Filters
Luma Health Lost its Way
Luma Health Lost its Way
Pros
While initially supportive, Luma's focus seems to have shifted internally over time, leading to a decline in customer experience amidst high staff turnover.
Cons
The turnover of account representatives made it challenging to establish relationships, and changes in payment terms added to the difficulty.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
6
Zeeshan
Hospital & Health Care, 51-100 employees
More than a year
Mar 01, 2023
ease of use if it would be used at all
ease of use if it would be used at all
Pros
Although the platform allows for private patient communication, occasional neglect of messages by patients hinders its effectiveness.
Cons
Difficulty reading paperwork sent by patients due to small font size, requiring the use of a magnifying glass and leading to complaints from others.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Marilyn
Mental Health Care, 101-500 employees
Less than a year
Apr 01, 2022
Luma Health Review
Luma Health Review
Pros
The platform's user-friendliness and efficient contact management, coupled with automatic reminders, enhance communication efficiency.
Cons
Overall satisfaction with the software, finding it to be very good.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Allison
Medical Devices, 51-100 employees
Less than 6 months
Jun 01, 2021
Love this platform!
Love this platform!
Pros
Easy patient search functionality and HIPAA-compliant communication initiation are notable strengths of the platform.
Cons
Challenges with rescheduling appointments on the platform.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Karla
Health, Wellness and Fitness, 51-100 employees
Less than a year
Jun 01, 2021
Not cheap, but can pay off if you have a consistent wait-list
Not cheap, but can pay off if you have a consistent wait-list
Pros
Reliability and minimal downtime distinguish the software, with commendable customer service and functionality.
Cons
Initial setup difficulties and higher costs compared to alternatives.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Luke
Hospital & Health Care, 11-50 employees
More than a year
May 01, 2021
Luma Review
Luma Review
Pros
The platform offers alternative patient communication avenues beyond traditional calls, improving accessibility and responsiveness.
Cons
Instances where patients did not receive important texts, leading to missed communication opportunities.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sue
Medical Practice, 500+ employees
Less than a year
Apr 01, 2021
Overall I am happy with the software and would recommend it.
Overall I am happy with the software and would recommend it.
Pros
User-friendly interface facilitates quick patient connection, provided patients follow instructions promptly.
Cons
Inability to reactivate the "Join Session" button if a call needed to be ended without speaking to the patient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MONIKA
Medical Practice, 51-100 employees
Less than 6 months
Apr 01, 2021
Great product that is adding features frequently
Great product that is adding features frequently
Pros
Efficient mass rescheduling capability for patient appointments when necessary.
Cons
Difficulty keeping up with all available features due to time constraints.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
J. Kempf
Medical Practice, 51-100 employees
More than a year
Mar 01, 2021
Luma Health Review
Luma Health Review
Pros
Convenient features like virtual check-ins and direct patient communication streamline scheduling tasks, particularly valuable during the pandemic.
Cons
Despite occasional system lag, Luma covers most patient engagement needs for medical practices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marian Shayne
Medical Practice, 51-100 employees
More than a year
Mar 01, 2021
luma is the best for working in patients
luma is the best for working in patients
Pros
Ability to multitask while accommodating patient needs.
Cons
Syncing delays causing problems at times.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Leslie
Medical Practice, 11-50 employees
More than a year
Mar 01, 2021
Great product!
Great product!
Pros
Text, email, and voice reminder features, along with COVID-19 screenings and waitlist offers, stand out as beneficial tools.
Cons
Limitations in accessing patient account numbers and excluding patients by insurance companies, along with pricing and contract terms concerns.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Holly
Hospital & Health Care, 11-50 employees
Less than a year
Mar 01, 2021
Luma Health - flexible and intuitive
Luma Health - flexible and intuitive
Pros
Luma Health's appointment reminder and broadcast messaging capabilities offer tailored communication solutions with exemplary customer support.
Cons
I wish for more in-depth workflow analysis during implementation, with minor issues encountered with filters in the Reporting section.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Philip B
Hospital & Health Care, 101-500 employees
Less than a year
Mar 01, 2021
Results, Results, Results
Results, Results, Results
Pros
Participation in test groups for two-way texting and seamless integration with EMR enhance patient engagement and review management.
Cons
Request for publishing reviews not only on Google My Business but also on other platforms like Vitals, Healthgrades, and WebMD.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Noel
Medical Practice, 51-100 employees
Less than 6 months
Feb 01, 2021
Great Platform! Highly Recommend
Great Platform! Highly Recommend
Pros
Telemedicine capabilities and customizable on-demand links underscore Luma's innovation and relevance during the pandemic.
Cons
Incompatibility with certain browsers on patients' phones.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Stephen
Medical Practice, 101-500 employees
Less than a year
Feb 01, 2021
Gastroenterology Practice review
Gastroenterology Practice review
Pros
Responsive support and customizable solutions address specific practice needs, improving patient care and communication.
Cons
Integration process had some adjustments but Luma representatives were always available to assist.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tina
Hospital & Health Care, 51-100 employees
More than a year
Nov 01, 2020
Luma Health has improved all our processes
Luma Health has improved all our processes
Pros
Seamless transition to telemedicine with enhanced patient interaction tools and integration with EHR, streamlining workflow.
Cons
Customizability of Luma is extensive but requires significant time for deployment due to coding connections through the EHR API.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Medical Practice, 1-10 employees
Less than a year
Nov 01, 2020
Luma is an amazing addition to our Medical Practice !
Luma is an amazing addition to our Medical Practice !
Pros
Easy-to-use platform with text-based patient communication, enhancing engagement and reducing reliance on voicemails.
Cons
Inability to collect patient co-pays and balances directly through the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alicia
Hospital & Health Care, 1-10 employees
Less than a year
Nov 01, 2020
Lama for Dental
Lama for Dental
Pros
Detailed messaging options and broadcast capabilities facilitate effective communication.
Cons
Difficulty navigating and finding necessary features within the software.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Carla
Medical Practice, 11-50 employees
Less than a year
Oct 01, 2020
Amazing product and customer service!
Amazing product and customer service!
Pros
Smooth deployment aided by responsive customer service and user-friendly training, ensuring swift adoption by staff.
Cons
Recognition that software design may not always align with practice needs, but Luma facilitates discussions to improve support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jason
Hospital & Health Care, 51-100 employees
Less than 6 months
Oct 01, 2020
Great Text Message features
Great Text Message features
Pros
Text message functionality enhances appointment management and real-time communication with patients.
Cons
Confusion with the forms section for patients, and limitations in viewing signed forms within the EMR system.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Holli
Health, Wellness and Fitness, 11-50 employees
More than a year
Oct 01, 2020
Excellent appointment reminder service
Excellent appointment reminder service
Pros
Systematic and efficient reminder process frees up practice resources for other tasks.
Cons
Reliable performance of Luma, even when human errors occur.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Lisa
Medical Practice, 51-100 employees
More than a year
Oct 01, 2020
Very easy to use software
Very easy to use software
Pros
Versatile broadcast messaging options simplify communication tasks without extensive modifications.
Cons
Glitches in the software interface, including lag when selecting certain icons and recognition issues with disconnected phone numbers.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Jainesh
Hospital & Health Care, 11-50 employees
Less than a year
Apr 01, 2020
Buyer beware If there is an option for zero I would have used it
Buyer beware If there is an option for zero I would have used it
Pros
Initial product appeal marred by integration issues concealed by the team.
Cons
Frustration with the late disclosure of the lack of integration with the EMR system.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Fadi
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Apr 01, 2020
Luma is a great product for growing healthcare practices!
Luma is a great product for growing healthcare practices!
Pros
Luma's sophisticated design, continuous improvement, and responsive customer service distinguish it from competitors, providing a seamless user experience.
Cons
I wish for more customization options for certain interfaces and a standalone email marketing tool.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Carine
Hospital & Health Care, 11-50 employees
Less than 6 months
Apr 01, 2020
Time saver
Time saver
Pros
Effective patient communication facilitated through text messaging capabilities.
Cons
Occasional failures in fetching data by the software.
Ease of use
10
Value for money
2
Customer Support
10
Functionality
10
Vivian
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
Mar 01, 2020
Can't Live Without Luma
Can't Live Without Luma
Pros
Luma's comprehensive features greatly enhance efficiency at our dermatology front desk, particularly through customizable patient reminder calls.
Cons
Overall satisfaction with the software, unable to identify any dislikes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
LeaAnn
Health, Wellness and Fitness, 11-50 employees
Less than a year
Feb 01, 2020
USER FRIENDLY LUMA
USER FRIENDLY LUMA
Pros
The software's ease of navigation stands out as a key benefit.
Cons
Occasional warnings popping up while entering information, possibly causing interruptions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
STEPHANIE
Medical Practice, 51-100 employees
Less than 6 months
Feb 01, 2020
Customizable
Customizable
Pros
Customizable messaging capabilities, patient satisfaction feedback, and responsive support contribute to the software's effectiveness.
Cons
Preference for human interaction at times, finding phone calls clearer than email communication.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Medical Practice, 11-50 employees
More than a year
Jan 01, 2020
Luma Health Helping us be more Efficient
Luma Health Helping us be more Efficient
Pros
Leveraging texting for patient communication streamlines operations and improves patient engagement.
Cons
Desire for more extensive EHR integration with eCW to streamline data transfer and workflow.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Edgar
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
Jan 01, 2020
Outstanding feature set, great pricing, superb customer support
Outstanding feature set, great pricing, superb customer support
Pros
Patient waitlist management, collaboration tools, and responsive design contribute to improved efficiency and patient satisfaction.
Cons
Some filtering options could be expanded, but current options generally work well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Medical Practice, 51-100 employees
Less than 6 months
Nov 01, 2019
Customized Patient Engagement Tool
Customized Patient Engagement Tool
Pros
Tailored scheduling and messaging features accommodate existing workflows, enhancing usability.
Cons
Challenge of working within two platforms (current EHR and Luma) and lag time between them.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Rossie
Medical Practice, 51-100 employees
Less than 6 months
Nov 01, 2019
Luma Review 11/7/19
Luma Review 11/7/19
Pros
Text reminders, broadcast messaging, and patient communication options are highly valued features.
Cons
Difficulty in sending broadcasts at times.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Devan
Medical Practice, 51-100 employees
Less than a year
Nov 01, 2019
Luma Saves Staff's Time
Luma Saves Staff's Time
Pros
Effective referral management, reduced no-show rates, and time-saving communication tools highlight Luma's impact.
Cons
Initial difficulty with restrictive response options for patient texts, later resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Hospital & Health Care, 51-100 employees
More than a year
Nov 01, 2019
Operations Manager
Operations Manager
Pros
Time and cost savings in appointment reminders and patient communication underscore the software's benefits.
Cons
Occasional challenges in reaching support personnel and understanding appointment suggestions.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kelli
Health, Wellness and Fitness, 11-50 employees
More than a year
Nov 01, 2019
Excellent Quality and User Friendly
Excellent Quality and User Friendly
Pros
User-friendly interface and consistent support make Luma a preferred choice for long-term use.
Cons
No encountered issues with Luma Health, resulting in overall satisfaction.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rosie
Medical Practice, 11-50 employees
More than a year
Nov 01, 2019
Luma has been very helpful
Luma has been very helpful
Pros
Noteworthy improvements in patient reminder effectiveness and referral management are attributed to Luma's contributions.
Cons
Desire for increased user-friendliness and inclusion of patient appointments on scheduling updates for referrals.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Kelly
Health, Wellness and Fitness, 11-50 employees
Less than a year
Oct 01, 2019
Luma Health is A Gamechanger for Any Medical Practice
Luma Health is A Gamechanger for Any Medical Practice
Pros
Luma's comprehensive patient engagement tools, including appointment reminders and online scheduling, streamline operations and enhance patient experience.
Cons
Appreciation for excellent customer service, but desire for more immediate support options than email/ticketing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristen
Hospital & Health Care, 11-50 employees
More than a year
Sep 01, 2019
Cutting down on no-shows!
Cutting down on no-shows!
Pros
Reduced labor requirements and improved appointment management highlight Luma's value.
Cons
Limitations in scheduling specifics for doctors, although there is some flexibility.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Rick
Hospital & Health Care, 51-100 employees
More than a year
Sep 01, 2019
LUMA works
LUMA works
Pros
User-friendly interface and robust patient service tracking enhance overall patient experience.
Cons
Initial setup was tricky, especially for users with limited computer skills.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Linda
Medical Practice, 11-50 employees
More than a year
Jul 01, 2019
Makes Day To Day Life SO Much Easier
Makes Day To Day Life SO Much Easier
Pros
Self-automation features, coupled with responsive customer support, contribute to a seamless user experience.
Cons
Some difficulty understanding wording during Luma setup, particularly with self-scheduler and self-add features.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Taylor
Medical Practice, 11-50 employees
Less than 6 months
Jul 01, 2019
Luma Health
Luma Health
Pros
Broadcast messaging capabilities significantly aid in appointment rescheduling and communication during emergencies.
Cons
Desire for more immediate support options, such as live chat, for urgent inquiries.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cindy
Medical Practice, 11-50 employees
More than a year
Jun 01, 2019
Make Job Easy
Make Job Easy
Pros
Flawless functionality and reliable customer service are key strengths of Luma.
Cons
Time difference between Luma and EST zone can be a drawback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Debbie
Health, Wellness and Fitness, 51-100 employees
More than a year
May 01, 2019
Luma Health
Luma Health
Pros
Integration with practice management systems and customizable patient communication options enhance practice efficiency.
Cons
Higher monthly spend compared to previous systems, but functionality justifies the cost.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Medical Practice, 11-50 employees
Less than a year
May 01, 2019
LUMA review
LUMA review
Pros
Luma's responsiveness and intuitive features contribute to streamlined workflow and improved patient engagement.
Cons
Occasional need for reconstruction of ideas, particularly in the insurance verification aspect of the software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michel
Medical Practice, 11-50 employees
More than a year
May 01, 2019
Still Loving Luma!
Still Loving Luma!
Pros
Forward-thinking approach, rapid feature releases, and knowledgeable support staff distinguish Luma in the healthcare industry.
Cons
Rare inability to identify any dislikes, reflecting high satisfaction with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eileen
Health, Wellness and Fitness, 51-100 employees
More than a year
May 01, 2019
Luma Health - In The Top 5 Technology Decisions of my Career
Luma Health - In The Top 5 Technology Decisions of my Career
Pros
Solid ROI, robust reporting tools, and continuous feature updates contribute to Luma's value proposition for medical practices.
Cons
Complete satisfaction with Luma Health, praising staff, product, and solutions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bill
Health, Wellness and Fitness, 51-100 employees
More than a year
Feb 01, 2019
All around wonderful
All around wonderful
Pros
Optional appointment waitlist, customizable reminders, seamless EHR integration, and robust patient feedback mechanisms highlight Luma's features.
Cons
Issue with appointment cancellations via text message, even when not intended, possibly a systemic issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Caitlyn
Medical Practice, 101-500 employees
More than a year
Feb 01, 2019
Great product. Well worth the money.
Great product. Well worth the money.
Pros
Excellent customer service and adaptability to specific practice needs are key benefits of Luma.
Cons
No identified cons with the software, with issues promptly accommodated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kim
Medical Practice, 51-100 employees
More than a year
Nov 01, 2018
Excellent software for all private practice patient-communication and more
Excellent software for all private practice patient-communication and more
Pros
User-friendly interface, automated scheduling features, and deep integration with EMR systems enhance practice efficiency and patient experience.
Cons
Lack of templates in the messaging system and desire for a more robust self-schedule portion of the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
medhavi
Hospital & Health Care, 11-50 employees
More than a year
Oct 01, 2018
Simple and very effective
Simple and very effective
Pros
The software's feature-rich environment, particularly its feedback and appointment confirmation capabilities, stands out as a major benefit.
Cons
Request for upgraded reporting capabilities to schedule automated email reports.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Craig
Medical Practice, 51-100 employees
More than a year
Oct 01, 2018