Luma Health
Last Updated
Key Takeaways
Generated from the text of customer reviews
Luma Health is a patient engagement software built for multi-site health systems, handling scheduling, outreach, and care gap closure through AI-powered automation. Users highlight that automated messaging makes patient outreach smoother and saves staff time, though some settings and customization options can feel complex at first. Recently, Luma expanded its AI-powered patient outreach to help health systems fill schedules more proactively.
Our Verdict
Luma Health fits ambulatory clinics and multi-location health systems that need automated patient engagement without overhauling their EHR. Its pricing works for organizations with enough patient outreach volume to justify the cost of managing reminders, recalls, and referral follow-ups. Pricing runs higher than point solutions, so smaller practices should weigh ROI carefully. We recommend it specifically for health systems managing high patient volumes across multiple locations.
Luma Health Specifications
- Appointment Management/Scheduling
- Lab Integration
- Patient Portal
- Telemedicine
What Is Luma Health?
Luma Health is an operational AI platform that manages patient access, engagement, intake, and payment workflows for healthcare organizations. It coordinates AI agents across the patient journey, from referral intake and scheduling to pre-visit forms and eligibility verification.
The platform also supports patient-initiated requests and proactive outreach, covering interactions before and after appointments. For organizations managing high volumes of patient communication, this can reduce the amount of routine coordination handled manually.
What Is Luma Health Best For?
Luma Health stands out for Spark AI, its AI technology that powers patient access and operational workflows. It can process incoming faxes, including referrals and prescription refill requests, by extracting relevant information, classifying documents, and triggering configured workflows.
How Much Does Luma Health Cost?
Luma Health pricing is estimated at $250/user/month based on industry benchmark data for similar products. Actual pricing is customized and based on the clinic’s requirements.
Beyond the subscription, estimated additional costs may include:
- Implementation And Configuration – Can typically range from $5,000–$15,000 one-time, depending on deployment complexity and training requirements
- EHR/PM Integrations – May range from $3,000–$15,000/interface, depending on the integration and configuration required
- Data Migration – Can typically range from $2,000–$20,000, depending on the volume and structure of historical patient data
- Workflow Customization – May cost around $2,000–$10,000+, depending on the level of customization and scope of work
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Luma Health Integrations
The platform integrates with multiple EHRs, including:
How Does Luma Health Work?
Here's how you can access Luma Health and start managing patient workflows:
- Log in with your credentials and navigate product-specific dashboards to review scheduling, outreach, waitlist, and workflow activity
- Connect Luma to your EHR through bidirectional integration to sync patient records, appointments, and relevant scheduling data
- Configure AI agents, such as Navigator for inbound patient calls and Fax Transform/Document Flow for fax processing to handle routine requests through automated workflows
- Set up automated patient outreach for appointment reminders, recall campaigns, waitlist backfill, and pre-visit intake forms
- Review extracted information and EHR-integrated workflows for incoming faxes and referrals
- Monitor patient access metrics and workflow performance through built-in reporting dashboards
- Use the Novel Workflows Builder to design custom workflows within Luma's available capabilities
Who Is Luma Health For?
The software works well for numerous medical specialties, including:
- Dermatology
- Ophthalmology
- Cardiology
- Gastroenterology
- Radiology
- Orthopedics
Luma Health Use Cases
Based on our analysis of Luma Health features and user feedback, we have identified a few scenarios where it fits particularly well:
Specialty Practices Losing Referrals To Manual Fax Processing
Referral coordinators in specialty practices often receive patient information through faxes that must be reviewed, classified, and entered into downstream workflows. Luma’s Fax Transform can parse incoming documents, extract relevant information, and route referrals into configured workflows, while Referral Management supports patient outreach and scheduling. This is particularly relevant for practices where referral intake involves multiple manual handoffs.
Scheduling Teams Struggling With High Patient Call Volumes
Scheduling and front-desk teams handling large numbers of calls about appointments, prescription refills, and other routine requests can face recurring administrative workloads. Luma’s Navigator handles inbound calls using conversational AI and can support appointment scheduling, cancellations, rescheduling, and refill-related requests. It can also switch a conversation from voice to SMS or hand it off to staff when needed. These capabilities are particularly relevant for practices where call volumes regularly create backlogs or leave staff with limited time for other patient-facing tasks.
Outpatient Practices Losing Appointment Capacity To Cancellations
Practices with frequent cancellations can have short-notice openings that are difficult to fill through manual outreach. Luma’s Smart Waitlist identifies patients who may be eligible for available appointments, while its scheduling workflows allow patients to act on those openings. This can be suitable for practices where staff regularly manage waitlists and cancellation backfills.
Health Systems Struggling To Coordinate Multi-Step Patient Workflows
Operational teams managing referrals, outreach, scheduling, and follow-up may need to coordinate multiple workflow steps manually. Luma’s Workflow Builder provides a no-code way to define workflow triggers and logic and combine automated and agentic actions across the platform. This can fit health systems that need to coordinate several patient-access processes within a configurable workflow.
Is Luma Health Right For You?
If your health system or specialty practice faces patient-access bottlenecks, Luma Health provides tools for scheduling, referrals, patient communication, and other access workflows within one platform. Trusted by customers, such as UAMS, Sun River Health, DENT Neurologic Institute, and Banner Health, Luma maintains HITRUST CSF r2, SOC 2 Type II, and ISO 27001:2022 certifications and attestations for its healthcare environment. Luma was also named a 2026 Gold Stevie Award winner in the Artificial Intelligence/Machine Learning Solution – Healthcare category at the American Business Awards.
Still not sure about Luma Health? Contact us at (661) 384-7070 and we can help you make an informed decision.
Luma Health Features
Patient Scheduling
Luma’s Patient Scheduling provides configured workflows that allow patients to self-schedule appointments online based on configured provider and organizational rules. The platform also supports cancellation management and patient rescheduling. These capabilities connect appointment booking, cancellation handling, and waitlist management within the patient-access workflow.
Referral Management
Luma’s Referral Management supports text-first, EHR-integrated outreach for referred patients. The platform can automatically reach out to patients who are referred for care and prompt them to schedule appointments. Combined with Fax Transform, referral information received through fax can enter configured workflows, allowing organizations to connect referral intake, patient communication, and scheduling.
Navigator (AI Concierge)
Navigator is Luma’s AI-enabled patient concierge for voice and SMS interactions. It can understand patient requests, support appointment changes and prescription refills, switch conversations between phone and text, support multiple languages, and hand conversations to staff when needed. Navigator can also follow up after dropped calls, providing a conversational alternative to traditional call-routing workflows.
AI-Powered Appointment Reminders
Luma’s AI-powered Appointment Reminders recognize patient intent when patients respond to appointment confirmations or cancellation requests, rather than limiting interactions to fixed responses. The platform also provides pre- and post-appointment messaging to deliver visit or care information. These workflows can help organizations manage appointment communications while allowing patients to respond through conversational interactions.
Patient Pipeline
Patient Pipeline connects scheduling data with marketing activities to help organizations identify available appointment capacity by provider and service line. It compares local scheduling availability and supports Google Ads based on open appointments. Scheduling data updates after each interval, while HIPAA-compliant tracking can connect ad activity with subsequent visits, procedures, and labs for marketing attribution.
Pros And Cons of Luma Health
Pros
Automated text reminders help reduce patient no-show counts
Direct integration syncs data with EHR systems
Smart scheduling filters prevent booking errors for patients
Cons
Support response delays may happen across time zones
Initial setup may take longer than team expectations
Luma Health Reviews
Total 52 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars73%
4
Stars23%
3
Stars0%
2
Stars4%
1
Stars0%
Share your experience
Hospital & Health Care, 51-100 employees
More than a year
“Luma Health Lost its Way”
Pros
While initially supportive, Luma's focus seems to have shifted internally over time, leading to a decline in customer experience amidst high staff turnover.
Cons
The turnover of account representatives made it challenging to establish relationships, and changes in payment terms added to the difficulty.
Rating Distribution
Ease of use
6
Value for money
2
Customer Support
2
Functionality
6
Mental Health Care, 101-500 employees
Less than a year
“ease of use if it would be used at all”
Pros
Although the platform allows for private patient communication, occasional neglect of messages by patients hinders its effectiveness.
Cons
Difficulty reading paperwork sent by patients due to small font size, requiring the use of a magnifying glass and leading to complaints from others.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Health, Wellness and Fitness, 51-100 employees
Less than a year
“Love this platform!”
Pros
Easy patient search functionality and HIPAA-compliant communication initiation are notable strengths of the platform.
Cons
Challenges with rescheduling appointments on the platform.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
What level of support does Luma Health offer?
Does Luma Health offer an API?
Yes, Luma Health offers API access.
Does Luma Health have a mobile app?
No, Luma Health does not offer a dedicated mobile app.
What language does Luma Health support?
Luma Health supports more than 30 languages.
How much does Luma Health cost?
Luma Health pricing is estimated at $250/user/month based on industry benchmarks. Actual pricing is customized based on clinic requirements. Get in touch with us for a personalized Luma Health cost estimate.
What other apps does Luma Health integrate with?
The platform integrates with several EHR systems, including Nextech EMR, Epic EMR, Greenway Health, Meditech EMR, athenahealth, NextGen Enterprise EHR, Oracle Health, and eClinicalWorks.
Who are the typical users of Luma Health?
This platform fits specialty practices such as cardiology, dermatology, gastroenterology, ophthalmology, orthopedics, and radiology.