Luma Health

Luma Health

52 Reviews

Discover Luma Health – the cloud-based patient engagement solution that redefines the patient journey. From self-scheduling and automated reminders to robust reporting and e-prescribing solutions, Luma Health streamlines operational workflows for healthcare organizations, fostering equitable access and elevating the patient experience. Join the digital healthcare revolution with Luma Health today! 

Luma Health Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integrations

Patient Portal

View All Specifications

What Is Luma Health?

Overview

Luma Health is a cloud-based practice management solution that unifies healthcare organizations, operational workflows, and patient experience, enhancing overall patient journey satisfaction. Acting as a digital bridge in the healthcare sector, it connects patients and providers through every necessary step for an efficient, patient-centric journey.

The software enables healthcare providers to provide equitable access, optimize operational workflows and processes, and ultimately deploy a patient success platform. Luma Health empowers healthcare providers to attain elevated levels of patient satisfaction while embracing the digital transformation and innovation required by the industry.

What Is Luma Health Best For?

Luma Health excels in patient scheduling. Text and web-based appointment scheduling streamlines the process, with EHR-integrated rules ensuring patients connect with the right providers at suitable times. Interactive notifications keep patients informed about referrals and confirmations, while the smart waitlist automatically offers relevant appointment options.

Luma Health Pricing

Luma Health offers a range of pricing plans tailored to the specific needs of healthcare organizations. While exact pricing details are not disclosed on their website, you can easily obtain a customized quote.

 

Luma Health Integrations

Luma Health connects seamlessly with various third-party software applications, ensuring a smooth and comprehensive healthcare ecosystem. Some of the notable integrations include:

  • Salesforce
  • DocuSign
  • Azara healthcare
  • Healthcare Solution
  • NextGen Healthcare
  • MEDITECH Greenfield

How Does Luma Health Work?

Follow these steps to use Luma Health:

  • Login using your credentials 
  • Access the Activity Feed to review all the tasks you have in a day
  • Go to Waitlists and approve all the pending schedules
  • Open Reports to make any changes to the old reports or make new ones
  • Check any unread messages from your patients through HIPAA-compliant messaging platform
Schedule a luma health demo today to see the software in action.

Who Is Luma Health For?

Luma Health caters to a wide range of healthcare organizations including:

  • Specialty Groups
  • Federally Qualified Health Centers (FQHCs)
  • Health Systems

Is Luma Health Right for You?

If you're seeking a comprehensive solution to enhance patient satisfaction, streamline operational and financial workflows, and create a successful patient experience within your healthcare organization, Luma Health is a strong contender.

Luma Health is trusted by organizations like DENT Neurologic Institute, Chesapeake Eye Care and Laser Center, and Columbus Regional Health, highlighting its success and its value in the healthcare industry.

If you are still debating about the software's efficiency, read Luma Health reviews or contact us at (661) 384-7070 so our team can help you in making the right decision.

Luma Health Features

This feature seamlessly integrates with Electronic Health Records (EHR), enabling rules-based scheduling through both text and web interfaces. It keeps patients informed about suitable consultation times, featuring an interactive notification system, and incorporating a smart waitlist to enhance the appointment process.

Integrated with your EHR schedule, these automated reminders effectively boost patient appointments while minimizing no-shows, ensuring a higher patient turnout and improved scheduling efficiency. Reminders are fully customizable, allowing users to tailor them to each patient's unique preferences and needs.

Empower patients with automated health risk assessments, seamlessly delivered through HIPAA-compliant text messages or emails. From screenings for conditions like cancer or diabetes, patients can easily respond, and their valuable health data is securely stored in your EHR for informed care decisions.

Luma Health provides comprehensive analytics and reporting capabilities, offering insights into patient engagement and operational performance. Healthcare organizations can track essential metrics such as appointment attendance rates, patient satisfaction scores, and communication response times. This feature assists in identifying areas for improvement and optimizing workflows and practices.

Luma Health offers robust API documentation, facilitating seamless integration with third-party applications and systems. This ensures that healthcare organizations can tailor the software to their specific operational and clinical workflows and processes, creating a more personalized and efficient patient experience.

Pros and Cons of Luma Health

Pros

  • User-friendly interface
  • Luma health is highly customizable
  • Customer care team is very supportive
  • Patient engagement makes procedures very simple

Cons

  • Account representative often changes

Luma Health Reviews

Overall Rating

4.7

52 Reviews

Rating Distribution

5

star

38

4

star

12

3

star

0

2

star

2

1

star

0

Mar 01, 2023

Luma Health Lost its Way

Zeeshan

Hospital & Health Care

Ease of use

6

Value for money

2

Customer Support

2

Functionality

6

Pros

While initially supportive, Luma's focus seems to have shifted internally over time, leading to a decline in customer experience amidst high staff turnover.

Cons

The turnover of account representatives made it challenging to establish relationships, and changes in payment terms added to the difficulty.

Apr 01, 2022

ease of use if it would be used at all

Marilyn

Mental Health Care

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

Pros

Although the platform allows for private patient communication, occasional neglect of messages by patients hinders its effectiveness.

Cons

Difficulty reading paperwork sent by patients due to small font size, requiring the use of a magnifying glass and leading to complaints from others.

Jun 01, 2021

Luma Health Review

Allison

Medical Devices

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The platform's user-friendliness and efficient contact management, coupled with automatic reminders, enhance communication efficiency.

Cons

Overall satisfaction with the software, finding it to be very good.

Jun 01, 2021

Love this platform!

Karla

Health, Wellness and Fitness

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Pros

Easy patient search functionality and HIPAA-compliant communication initiation are notable strengths of the platform.

Cons

Challenges with rescheduling appointments on the platform.

May 01, 2021

Not cheap, but can pay off if you have a consistent wait-list

Luke

Hospital & Health Care

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

Pros

Reliability and minimal downtime distinguish the software, with commendable customer service and functionality.

Cons

Initial setup difficulties and higher costs compared to alternatives.

Apr 01, 2021

Luma Review

Sue

Medical Practice

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

The platform offers alternative patient communication avenues beyond traditional calls, improving accessibility and responsiveness.

Cons

Instances where patients did not receive important texts, leading to missed communication opportunities.

Apr 01, 2021

Overall I am happy with the software and would recommend it.

MONIKA

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

User-friendly interface facilitates quick patient connection, provided patients follow instructions promptly.

Cons

Inability to reactivate the "Join Session" button if a call needed to be ended without speaking to the patient.

Mar 01, 2021

Great product that is adding features frequently

J. Kempf

Medical Practice

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

Pros

Efficient mass rescheduling capability for patient appointments when necessary.

Cons

Difficulty keeping up with all available features due to time constraints.

Mar 01, 2021

Luma Health Review

Marian Shayne

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Convenient features like virtual check-ins and direct patient communication streamline scheduling tasks, particularly valuable during the pandemic.

Cons

Despite occasional system lag, Luma covers most patient engagement needs for medical practices.

Mar 01, 2021

luma is the best for working in patients

Leslie

Medical Practice

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

Ability to multitask while accommodating patient needs.

Cons

Syncing delays causing problems at times.

Frequently Asked Questions

The size and particular needs of your practice would influence the cost of deploying and using Luma Health.

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