Luma Health

Luma Health

52 Review(s)

Overview

Discover Luma Health – the cloud-based patient engagement solution that redefines the patient journey. From self-scheduling and automated reminders to robust reporting and e-prescribing solutions, Luma Health streamlines operational workflows for healthcare organizations, fostering equitable access and elevating the patient experience.

Overall Rating

Based on 52 users reviews

4.7

Rating Distribution

Positive

96%

Neutral

4%

Negative

0%

Starting Price
Custom

Luma Health Specifications

Appointment Management/Scheduling

AI Chatbots

e-Prescriptions

Lab Integration

View All Specifications

What Is Luma Health?

Luma Health is a cloud-based practice management solution that unifies healthcare organizations, operational workflows, and patient experience, enhancing overall patient journey satisfaction. 

Acting as a digital bridge in the healthcare sector, it connects patients and providers through every necessary step for an efficient, patient-centric journey.

The software enables healthcare providers to provide equitable access, optimize operational workflows and processes, and ultimately deploy a patient success platform. 

Luma Health empowers healthcare providers to attain elevated levels of patient satisfaction while embracing the digital transformation and innovation required by the industry.

How Much Does Luma Health Cost?

According to our reviewers, Luma Health costs around $250/month per user with It going up as more features are availed by the practitioner.

Luma Health Integrations

Luma Health connects seamlessly with various third-party software applications, ensuring a smooth and comprehensive healthcare ecosystem. Some of the notable integrations include:

  • Salesforce
  • DocuSign
  • Azara healthcare
  • Healthcare Solution
  • NextGen Healthcare
  • MEDITECH Greenfield

What Does Luma Health Do?

Luma Health aims to provide practitioners with patient engagement tools that focuses on enhancing patient communication with their doctors and for doctors to provide great care back. It focuses on the following core principles: 

Patient Engagement: Luma Health empowers patients and providers by connecting and orchestrating all steps in the care journey. This includes scheduling, reminders, waitlist management, and two-way text messaging

Customizable Solutions: The platform offers a suite of customizable tools that help clinics provide better care through appointment reminders, waitlist options, easier billing practices, post-appointment feedback gathering, and AI-powered chatbots

Schedule a luma health demo today to see the software in action.

Who Is Luma Health For?

Luma Health caters to a wide range of healthcare organizations including:

Is Luma Health Right for You?

If you're seeking a comprehensive solution to enhance patient satisfaction, streamline operational and financial workflows, and create a successful patient experience within your healthcare organization, Luma Health is a strong contender.

Luma Health is trusted by organizations like DENT Neurologic Institute, Chesapeake Eye Care and Laser Center, and Columbus Regional Health, highlighting its success and its value in the healthcare industry.

Luma Health Features

This feature seamlessly integrates with Electronic Health Records (EHR), enabling rules-based scheduling through both text and web interfaces. It keeps patients informed about suitable consultation times, featuring an interactive notification system, and incorporating a smart waitlist to enhance the appointment process.

See How It Works

Integrated with your EHR schedule, these automated reminders effectively boost patient appointments while minimizing no-shows, ensuring a higher patient turnout and improved scheduling efficiency. Reminders are fully customizable, allowing users to tailor them to each patient's unique preferences and needs.

See How It Works

Empower patients with automated health risk assessments, seamlessly delivered through HIPAA-compliant text messages or emails. From screenings for conditions like cancer or diabetes, patients can easily respond, and their valuable health data is securely stored in your EHR for informed care decisions.

See How It Works

Luma Health provides comprehensive analytics and reporting capabilities, offering insights into patient engagement and operational performance. Healthcare organizations can track essential metrics such as appointment attendance rates, patient satisfaction scores, and communication response times. This feature assists in identifying areas for improvement and optimizing workflows and practices.

See How It Works

Luma Health offers robust API documentation, facilitating seamless integration with third-party applications and systems. This ensures that healthcare organizations can tailor the software to their specific operational and clinical workflows and processes, creating a more personalized and efficient patient experience.

See How It Works

Pros And Cons of Luma Health

Pros

  • User-friendly interface

  • Luma health is highly customizable

  • Customer care team is very supportive

  • Patient engagement makes procedures very simple

Cons

  • Account representative often changes

Luma Health Reviews

Total 52 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

23%

3

Stars

0%

2

Stars

4%

1

Stars

0%

Share your experience

Z

Zeeshan

Hospital & Health Care, 51-100 employees

More than a year

2.0
March 2023

Luma Health Lost its Way

Pros

While initially supportive, Luma's focus seems to have shifted internally over time, leading to a decline in customer experience amidst high staff turnover.

Cons

The turnover of account representatives made it challenging to establish relationships, and changes in payment terms added to the difficulty.

Rating Distribution

Ease of use

6

Value for money

2

Customer Support

2

Functionality

6

M

Marilyn

Mental Health Care, 101-500 employees

Less than a year

4.0
April 2022

ease of use if it would be used at all

Pros

Although the platform allows for private patient communication, occasional neglect of messages by patients hinders its effectiveness.

Cons

Difficulty reading paperwork sent by patients due to small font size, requiring the use of a magnifying glass and leading to complaints from others.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

K

Karla

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
June 2021

Love this platform!

Pros

Easy patient search functionality and HIPAA-compliant communication initiation are notable strengths of the platform.

Cons

Challenges with rescheduling appointments on the platform.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Frequently Asked Questions

The size and particular needs of your practice would influence the cost of deploying and using Luma Health.
The typical users of Luma Health include physicians, nurses, and administrative staff working at small and mid-sized clinics, specialty groups, FQHCs (Federally Qualified Health Centers), and large hospitals.
Luma Health provides support via telephone, email, and a dedicated learning hub (blogs, videos, etc.)

Luma Health is a digital business as it actively advances in delivering a digital patient journey.