Last Updated
Overview
Discover Luma Health – the cloud-based patient engagement solution that redefines the patient journey. From self-scheduling and automated reminders to robust reporting and e-prescribing solutions, Luma Health streamlines operational workflows for healthcare organizations, fostering equitable access and elevating the patient experience.
Overall Rating
Based on 52 users reviews
4.7
Rating Distribution
Positive
96%
Neutral
4%
Negative
0%
Starting Price
Custom
Luma Health Specifications
- Appointment Management/Scheduling
- AI Chatbots
- e-Prescriptions
- Lab Integration
What Is Luma Health?
Luma Health is a cloud-based practice management solution that unifies healthcare organizations, operational workflows, and patient experience, enhancing overall patient journey satisfaction. Acting as a digital bridge in the healthcare sector, it connects patients and providers through every necessary step for an efficient, patient-centric journey.
The software enables healthcare providers to provide equitable access, optimize operational workflows and processes, and ultimately deploy a patient success platform.
Luma Health empowers healthcare providers to attain elevated levels of patient satisfaction while embracing the digital transformation and innovation required by the industry.
How Much Does Luma Health Cost?
Luma Health Integrations
Luma Health connects seamlessly with various third-party software applications, ensuring a smooth and comprehensive healthcare ecosystem. Some of the notable integrations include:
- Salesforce
- DocuSign
- Azara healthcare
- Healthcare Solution
- NextGen Healthcare
- MEDITECH Greenfield
What Does Luma Health Do?
Luma Health aims to provide practitioners with patient engagement tools that focuses on enhancing patient communication with their doctors and for doctors to provide great care back. It focuses on the following core principles:
- Patient Engagement: Luma Health empowers patients and providers by connecting and orchestrating all steps in the care journey. This includes scheduling, reminders, waitlist management, and two-way text messaging.
- Customizable Solutions: The platform offers a suite of customizable tools that help clinics provide better care through appointment reminders, waitlist options, easier billing practices, post-appointment feedback gathering, and AI-powered chatbots.
Who Is Luma Health For?
Luma Health caters to a wide range of healthcare organizations including:
- Specialty Groups
- Federally Qualified Health Centers (FQHCs)
- Health Systems
Is Luma Health Right for You?
If you're seeking a comprehensive solution to enhance patient satisfaction, streamline operational and financial workflows, and create a successful patient experience within your healthcare organization, Luma Health is a strong contender.
Luma Health is trusted by organizations like DENT Neurologic Institute, Chesapeake Eye Care and Laser Center, and Columbus Regional Health, highlighting its success and its value in the healthcare industry.
Luma Health Features
Patient Self-Scheduling
This feature seamlessly integrates with Electronic Health Records (EHR), enabling rules-based scheduling through both text and web interfaces. It keeps patients informed about suitable consultation times, featuring an interactive notification system, and incorporating a smart waitlist to enhance the appointment process.
Automated Reminders
Integrated with your EHR schedule, these automated reminders effectively boost patient appointments while minimizing no-shows, ensuring a higher patient turnout and improved scheduling efficiency. Reminders are fully customizable, allowing users to tailor them to each patient's unique preferences and needs.
Health Risk Assessments
Empower patients with automated health risk assessments, seamlessly delivered through HIPAA-compliant text messages or emails. From screenings for conditions like cancer or diabetes, patients can easily respond, and their valuable health data is securely stored in your EHR for informed care decisions.
Reporting And Statistics
Luma Health provides comprehensive analytics and reporting capabilities, offering insights into patient engagement and operational performance. Healthcare organizations can track essential metrics such as appointment attendance rates, patient satisfaction scores, and communication response times. This feature assists in identifying areas for improvement and optimizing workflows and practices.
API Documentation
Luma Health offers robust API documentation, facilitating seamless integration with third-party applications and systems. This ensures that healthcare organizations can tailor the software to their specific operational and clinical workflows and processes, creating a more personalized and efficient patient experience.
Pros And Cons of Luma Health
Pros
User-friendly interface
Luma health is highly customizable
Customer care team is very supportive
Patient engagement makes procedures very simple
Cons
Account representative often changes
Luma Health Reviews
Total 52 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars73%
4
Stars23%
3
Stars0%
2
Stars4%
1
Stars0%
Share your experience
Hospital & Health Care, 51-100 employees
More than a year
“Luma Health Lost its Way”
Pros
While initially supportive, Luma's focus seems to have shifted internally over time, leading to a decline in customer experience amidst high staff turnover.
Cons
The turnover of account representatives made it challenging to establish relationships, and changes in payment terms added to the difficulty.
Rating Distribution
Ease of use
6
Value for money
2
Customer Support
2
Functionality
6
Mental Health Care, 101-500 employees
Less than a year
“ease of use if it would be used at all”
Pros
Although the platform allows for private patient communication, occasional neglect of messages by patients hinders its effectiveness.
Cons
Difficulty reading paperwork sent by patients due to small font size, requiring the use of a magnifying glass and leading to complaints from others.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Health, Wellness and Fitness, 51-100 employees
Less than a year
“Love this platform!”
Pros
Easy patient search functionality and HIPAA-compliant communication initiation are notable strengths of the platform.
Cons
Challenges with rescheduling appointments on the platform.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
How much does Luma Health cost?
Who are the typical users of Luma Health?
What level of support does Luma Health offer?
How is Luma Health a digital business?
Luma Health is a digital business as it actively advances in delivering a digital patient journey.