Maxident Reviews

Pros

Initially, it might seem simple, but over time, I've encountered numerous flaws in the software that require frequent manual corrections.

Cons

I find entering payments challenging on a daily basis with this software, especially when it miscalculates. When we submit a claim, there's often a discrepancy between what we expect from insurance and the software's calculation. While this is common, correcting it is quite difficult with this program; it takes persistence to get it right.

Pros

The customer service and quick response times from both are exceptional. They're available even during non-business hours to address inquiries. They seem to understand intuitively what I need the software to do, guiding me effortlessly to the right features. They offer valuable tools that save me from having to train new employees extensively on the software. I'm grateful!

Cons

Clicking on a patient's name in the various reports instantly takes me to their chart, which is convenient. However, some reports could be more streamlined.

Pros

Their customer service is outstanding, ensuring assistance throughout the entire process.

Cons

Sending pre-determinations to insurance is cumbersome with this software. The process is lengthy and not very intuitive.

Pros

The sole aspect I appreciate about this software is its simplicity.

Cons

The software's response time is disappointingly slow, which is my least favorite aspect.

Pros

This software enables us to reduce paper usage, freeing up office space and accelerating the creation of treatment plans.

Cons

Learning to navigate new procedures always takes time. There are several new steps to learn with this software.

Pros

Navigating through the system is remarkably intuitive and does not pose any significant challenges.

Cons

Upgrading the software is challenging, and it lacks many advanced features. Customer service is also a struggle.

Pros

The screens present vibrant hues and employ sizable fonts, ensuring clear visibility and enhancing readability for users.

Cons

This program feels outdated compared to others, with limited add-on capabilities and subpar customer service.

Pros

The audit trail in Maxident helps me monitor staff activities. It tracks changes made to information such as appointment bookings, showing me who made the changes and when. This feature is invaluable; it ensures accountability and if I have questions, I know whom to approach for details.

Cons

I find it inconvenient that mandatory reports are printed when closing the day.

Pros

Some features are easily accessible, providing swift access to information.

Cons

The software feels outdated and restricts productivity-enhancing add-ons without hefty fees.

Pros

Honestly, I can't pinpoint what I like most. I prefer different software.

Cons

I'm not a fan of Maxident's ledger or A/R system. I've used better systems before.

Pros

The initial setup is free, with subsequent fees for maintenance and add-ons. The customer service is excellent; they had my second server up and running in just a few hours. The software integrates charting, X-rays, and is packed with features.

Cons

The ledger is not as user-friendly as other dental systems. Setting up digital charting and x-ray imaging incurs a one-time fee.

Pros

It's easy to seek assistance! Whether by email (with quick responses) or by phone (they're prompt in getting back to us).

Cons

Having used this software for over 10 years, I find Maxident, Maxiviewer, and Maxi Chart have their challenges. Charting, especially, varies among dentists, hygienists, and dental assistants.

Pros

I'm very familiar with it. I appreciate the prescription pad's capabilities and the accessibility of chart notes.

Cons

Maxident is not compatible with Mac, and its perio charting is slow and awkward. The abbreviations on the perio chart aren't customizable, which is frustrating.

Pros

I love how easy it is to use, and the flexibility in charting and billing, including advanced features like super codes and perio dictation for probe depths, gingival levels, bleeding, and more.

Cons

I wish I could add terms to the charting, but I'm unsure if that's possible or if I'm just unaware of how to do it.

Pros

I appreciate that Maxident has shifted to prioritize superior customer service. Having a dedicated representative for technical support ensures immediate access to solutions for everyday practice issues.

Cons

No drawbacks to report.

Pros

The database is excellent, storing extensive patient information. It has a robust recall system and integrates smoothly with insurance companies. The customer support is fantastic.

Cons

Learning this software can be overwhelming, the help files are confusing, and it lacks flexibility for individual needs. It's comprehensive but might be too much for our specific requirements.

Pros

At first glance, the software may appear intimidating... but it's actually straightforward and very user-friendly.

Cons

Some tabs and options are not useful and could be removed to simplify the interface, such as the user-defined tab in the patient's ledger and the copy name and address function.

Pros

The simplicity of use and the array of options available are impressive.

Cons

The inability to personalize our medical and dental forms is a constraint imposed by this software.