MaximEyes Reviews

“A Trust-worthy EHR

Pros

I find the charting exams really helpful, the E Prescribe system works smoothly and managing patient records is easy to pick up.

Cons

I have figured out that some content becomes inaccessible if the internet goes down.

“Ideal for Busy Medical Practices

Pros

I have been using Maximize since 2008. I explored other EHRs over the years but stayed with Maximize because it was far superior for documenting medical findings.

Cons

I understand that all EHRs will have their issues but nothing major to report.

“Using Since Its Launch in Ohio

Pros

Integrating other software apps has been a real plus. CLX and FramesData have been also very helpful for us.

Cons

There are many features that are not instantly visible and could use some better training.

“Reliable EHR Solution

Pros

I really like the accessible support and the layout that mirrors a paper EHR.

Cons

I am still learning the best practices for closing visits for billing. We need more options for direct EDR ordering for contact lenses and other labs.

“Have been satisfies with them for 20 years

Pros

I get instant chat support usually within 30 seconds. They are always prompt and courteous.

Cons

Sometimes, the support staff do not fully understand what I am trying to communicate or what I need because they are more tech focused rather than familiar with how an eye care practice operates or with eyewear. However, they can quickly direct me to someone who might have better insights, so its not a major issue. I also believe there is still a lot of room for improvement on the optical side.

“Switching to MaximEyes Was the Right Choice

Pros

I love customizing my exam screens for different types of examinations. Its saved me a lot of time charting and gives me more face time with patients. I can easily send prescriptions for glasses and contacts to the patient portal to meet FTC rules and easily send letters to other physicians. Ordering contacts through CLX is very easy which eliminates double entry and transcription errors. The customer service with MaximEyes is the best I have ever experienced. The team quickly addresses issues and follows up with phone calls if needed. The staff is always pleasant and helpful which we all appreciate. We have also suggested improvements to the software and many of our suggestions have been included in future updates which makes the software even more user-friendly.

Cons

My only complaint is that updates occasionally introduce unforeseen glitches that affect some functions that previously worked. While this is frustrating in the short term, I understand this happens with all systems and the team always works to resolve these issues in a reasonable timeframe.

“All-in-One System

Pros

I really like the option to customize so many aspects of the software to align with our workflows and how we think about our practice.

Cons

Some features, like creating documents from the chart can be a bit slow.

“Highly Recommend MaximEyes

Pros

I love the customization options. Although setting things up properly can be time consuming at first, it ultimately works in my favor and is definitely worth the effort.

Cons

It can sometimes feel overwhelming to customize every detail. Its helpful to have someone from Maximize who really knows their stuff to assist with this.

“Easy customization

Pros

I find it easy to customize many features within the software. We can set schedules and easily adjust them if a provider is out or if we need to add an extra day. Exam templates are also highly customizable to fit individual provider preferences.

Cons

Changing prices for optical lenses is difficult because it requires updating the price in too many places. The initial setup was done by the MaximEyes implementation team but adjusting prices for the new year is not as simple as it should be.

“Really user-friendly

Pros

From sales and implementation to going live, the staff and support at Maximize have been stellar and continue to be exceptional. I really like how easy Maximize is to use and that I can tailor it to fit our offices needs. The customer service staff is outstanding, always available for calls or login support when needed. My only minor issue is finding time to pause what I am doing for support calls in our busy office. I also value that they are constantly improving the software to better meet our needs and those of our patients. We are currently beta testing the welcome form integration and are excited about how it will enhance our front office workflow.

Cons

We still have not managed to get our Visual Field machine to integrate with the imaging software.

“Not Recommended

Pros

Well I do not like any of the features of this software.

Cons

I find the software very basic and outdated. iIt feels like working with an Excel workbook.

“Takes Time to Learn but Worth It

Pros

Their support staff is extremely supportive and professional.

Cons

The layout is not user friendly it takes a lot of time to get used to this software but once you get the hang of it, its all good!

“Worth the money

Pros

It is a simple to use program. Weve been using this product since a long time and have seen several improvements in that period.

Cons

I feel some of the features can be improved and made automated.

“Streamlined Our Workflow Perfectly

Pros

The help is fantastic, and they do an excellent job of guiding us through the whole thing. The system itself is easy to operate and user friendly.

Cons

It is much better than any other program I have used. Great Work Team!

“Works fine but can be improved

Pros

I like that the system is easily adaptable to my practice and gets the job done in a short amount of time.

Cons

Running reports can be a bit difficult, and I do wish there were a few more choices available.

“Helps Maximize Your Potential

Pros

User Friendly and easy to manage plus its simple to adjust to your schedule and they have an amazing support team.

Cons

Nothing to complain about, I am a satisfied customer.

“User-Friendly and Easy to Navigate

Pros

They are always improving the system. The user interface is great and makes finding everything very convenient for us.

Cons

The software always requires updates and they are too technical to understand.

“Enjoying Personalized Support with MaximEyes

Pros

The staff listens to you and they remain on call for as long as it takes to resolve an issue.

Cons

We had some minor issues with the customization but they have been fixed.

“We're Big Fans of MaximEyes!

Pros

It is a versatile software and designed by people who understand eye care. Our administrative staff can use it easily too.

Cons

Adding codes is complicated but once you get used to it, it will work.

“Requires IT Expertise to Operate Effectively

Pros

It is great for larger practices because we can integrate it with other third-party software.

Cons

It is so technical that we need to be on the phone with the customer support almost every other day.

“Responsive Support Team

Pros

The codes are up-to-date and our doctors can quickly fill out forms. It also was reasonably priced.

Cons

The practice management and patient information modules are not synced which is a problem.

“MaximEyes Review

Pros

It is a great way to switch from paper to electronic records. The software is designed for optometrists and ophthalmologists so it is already customized.

Cons

Customer service is not helpful which is not a good sign for a busy practice like ours.

“Right choice for optometry

Pros

Everything is integrated into MaximEyes and we can customize the options according to our practice. The customer support knows the product in and out and immediately answer any question.

Cons

It is a bit difficult to get used to.

“MaximEyes maximizes efficiency

Pros

The patient charts, billing and insurance is easy to manage. They add updates regularly and solve any existing issues.

Cons

The schedule is not very easy to use and we are unable to edit the details.

“Get MaximEyes for your optometry clinic!

Pros

It has all the modules for physical examination, billing and also inventory so we can do everything with one system. There are also integration options with other management systems.

Cons

NA

“Excellent customer support

Pros

The software is great but what really won me over was their customer support. They are well-versed in all the technical aspects of the product and always available to assist you.

Cons

I wish the practice management and EHR software could be combined into one solution so I did not have to shift between them.

“Hands down the best Optometry EHR

Pros

I am extremely happy with my experience with MaximEyes because they have made a platform that is specifically for ophthalmologists and optometrists. I did not face any trouble adapting to it and they are quick to roll out new updates to make it even more user-friendly.

Cons

I hardly ever face any issue and when I do the customer service is quick to resolve my issue and ease all my concerns.

“Awesome experience.

Pros

What makes it so great is honestly the customer service. They make sure that the issues are resolved super quickly. The software is easy and customizable. Absolutely love this software.

Cons

It can get a little difficult to understand for a beginner. Some features are not as smooth but overall, its great.

“Total waste of money

Pros

The only good thing about this software is customer services.

Cons

The worst software lacks so many features and is pricey for no reason at all.

“MaximEyes was overall a great choice.

Pros

The software offers a wide range of features and functions and it retains a lot of information. Their customer service is top notch. However, we found another system that we prefer a bit more for our office.

Cons

I really dislike all the pop up windows when opening MaximEyes. It takes forever to load on our computers.

“MaximEyes is an outstanding software that continues to push the technology envelope and impress us with new features.

Pros

I am very happy with the workflow, especially during examinations. It lets us take care of our patients efficiently with minimal clicks. I love the VSP calculator, the simple and effective scheduler, the online patient portal, bill pay, scheduling features and the new iPad check-in feature. They are all fantastic.

Cons

I do not have any complaints but I am very excited to hear that we wont have to sync patients between the practice management and exam modules in the future.

“Great Software and Excellent Customer Service!

Pros

MaximEyes software is customizable to fit our practices needs and this adaptability remains intact even with system updates. MaximEyes customer support has always been very helpful. On the rare occasions we have needed help, they have been readily available and addressed the issues quickly.

Cons

No software is perfect or does everything exactly as I would like but this one is far better than any other software I have used or evaluated.

“The Customization and Customer Service are Excellent

Pros

The customization reduces the time I spend on the computer in the exam room which exams more competent. Also we have always had a positive customer service experience and most importantly, we have had zero downtime over the past three years.

Cons

I think the contact lens section could use some updates. I did love it if it could auto populate the base curve and diameter once I select a lens.

“The software is very user friendly. Combining a patient's EHR with opitcal corrections and harware options is difficult and they have merged them very well

Pros

I really like the smooth flow of the EHR from Chief Complaint to history, pretest and exam, including the ICD-10 coding and manual editing.

Cons

We currently use two separate software packages (which will merge soon). It can be slow to switch from chart to chart and we cannot view records at the same time.

“MaximEyes makes our job's easy

Pros

I find the customization options user friendly. Doctors can always access the system to review charts and our lab sees our prescriptions as soon as they are complete which make sures a smooth transition from the doctors chair to the dispensary. The transition from charges at the doctors chair to the front desk is quick and smooth and the billing reports are easy to read.

Cons

The only downside I can think of is that on very rare occasions, the system may lag which might be related to our internet connection.

“Our Maximeyes software is awesome and continues to improve with amazing features!

Pros

Our exam module has every feature we need. I also love the great scheduler, VSP calculator, eRx, contact lens handling, inventory management and the electronic EOBs for practice management. The integrated iPad front desk check-in app is fantastic!

Cons

We really like the software overall. Costs have continued to increase but thats typical of most software programs as they add significant new features.

“Great customer service and technical support

Pros

I can create multiple schedules for several doctors working on the same day and patient registration is very easy.

Cons

The Accounts Receivable reports take a long time to run. Payments and adjustments can be changed after the daily close.

“Maximeyes has provided a seamless cloud based service for EHR use.

Pros

The cloud gives our office the flexibility to avoid bulky servers. We have not experienced any service disruptions since day one.

Cons

The software has many features that are not relevant to our office, so I feel like we are not fully using the system.

“Best eye care EHR

Pros

I have been using this system since 2011 and have no regrets. The customer service is outstanding. First Insight always keeps up with healthcare changes.

Cons

Nothing to mention here!

“Billing codes

Pros

I am frustrated that we cannot get our codes updated on the system despite trying for two years. I keep getting the runaround from customer service. I would not recommend this system!

Cons

I cannot get the codes updated.

“Great customer service, exceptional EHR

Pros

The customer service is excellent!

Cons

The practice management system is complicated and needs to be simplified.

“MaximEyes Review

Pros

The system is very complete.

Cons

Navigation can be confusing.

“Great customer service

Pros

The tech service is always available to help with any issues.

Cons

Transferring between Sequel and FileMaker Pro programs is difficult.

“MaximEyes has been a great choice for our practice

Pros

The support is amazing and they do a great job guiding us through the complexities of EMR.

Cons

When we first started with MaximEyes we transitioned from all paper records and financials to all electronic. We had so many questions at once that we overwhelmed the support team. Since then, they have improved support and all our calls are answered in a timely and helpful manner.