medent Reviews

“Unreliable with inadequate support

Pros

Both the providers and care managers of ours really like the user-friendly features of MEDENT.

Cons

We have found this product to be really unstable. The lack of consistency in daily use is a big concern for both providers and care managers. This instability really affects our providers while they’re trying to attend to their patients. Plus the support from Medent has been very poor too.

“Excellent software

Pros

MEDENT EMR is a great software that we can customize according to our hospital needs. It has made our daily tasks so much simpler.

Cons

I feel like there needs to be more control over how the results show up on the charts and even beyond that.

“Medent is a complete package

Pros

I love that this software because it is a complete package. From scheduling to electronic health records, coding, billing and prescribing everything is available here.

Cons

I sometimes find it challenging to locate reports or update certain sections of the program, but the customer support team is very helpful.

“Supportive support staff

Pros

Their customer support is simply the best as they are always available to answer our questions. We never feel embarrassed or hesitant to contact them. And our medical staff is not very computer-literate but still they patiently answer all their queries. Highly appreciated.

Cons

There are no cons, but they could develop some nice training guides and manuals, so we would not have to call them so often.

“Brings in a lot of ease

Pros

I can easily communicate via email and work on patient care excellently.

Cons

I find it hard to use because of all the different symbols and similar typing spaces.

“I like the layout

Pros

I found Medent super easy to use for billing. The layout is great as it allows me to quickly see what's been paid and what hasn't. It is also easy to jump into a patient's chart and leave a message for the doctor, whether it is a patient question or a refill request. Honestly, I really enjoyed the layout of a patient's chart as here everything is so clear and easy to see!

Cons

They do not tally the EOB for insurance companies especially if it is a large amount.

“Medent has transformed our workflow

Pros

It is easy to understand and very intuitive. Our work just got easier after we got MEDENT EMR.

Cons

The use of capital letters can be a bit much too much. Plus importing pictures is not as easy as we thought, and Medent Mobile really needs an update with more features.

“An ideal option

Pros

This software is quite adaptable to our business and clients needs. Surely it is an excellent product!

Cons

Some training will be super helpful to learn what else this fantastic program can do.

“Good but not intuitive

Pros

MEDENT software manages a wide range of our medical records while maintaining confidentiality.

Cons

Well I found the user interface is highly unintuitive and requires a lot of customization.

“Difficult to learn

Pros

With Medent I can scan and route information directly within the chart, which makes everything a lot easier for me.

Cons

Navigation can be tricky at times. I did like to see a feature to revisit the last patient.

“Poor customer support

Pros

We find it pretty simple to use but to the certain point. Also it is easy for the physicians to use too, but it can be tough on the back office staff.

Cons

It has not been modernized and does not integrate well with add-on software, which turned out to be very costly for us. Plus no one answers the phone and it takes forever to get a response. They do not handle troubleshooting updates well and do not answer the phone after pushing updates live. The list of issues goes on.

“Medent is a safe option

Pros

It's fantastic! The customer service is excellent. Plus its very easy to use and quickly adapts to the workflow.

Cons

Its a bit pricier than others but let me tell you the quality justifies the cost.

“We recommend it!!

Pros

I find the development process really simple and straightforward. Plus I haven't run into any big bugs and the system is well integrated with billing and it has a ton of options.

Cons

There are no pop-up windows or tabs for various accounts and because of this we have to open several windows for each patient.

“Nothing so special about it!!

Pros

Medent software is really user-friendly. Plus, we can customize it to some extent and it’s adaptable for different locations which is a big plus.

Cons

Even though the reporting is detailed, I find it pretty clumsy and hard to export.

“Everything is ok except for customer support

Pros

It is very user-friendly and super simple to operate. Plus I love that it can be customized to each individual user for maximum benefit!

Cons

The thing I dislike the most is that you have to wait for a call back when you need customer service, which can be inconvenient in an emergency.

“Our top pick

Pros

MEDENT has a clean and simple design that is easy to understand and operate even for beginners. Also it is good at giving reminders to patients and the best part for me is that it rarely glitches or crashes.

Cons

We did not find it very efficient when it comes to multiple users.

“Avoid it!!

Pros

The reports are okay. I can print out the providers schedules, which helps me remember to tell the staff to cancel appointments. But I have to cut and paste everything into a Word document so I don't waste paper and can change the font size because everything that prints out is super tiny and hard to read!

Cons

Have to talk about the support! They only work banker's hours, so not before 8, not after 5 and they are not available during lunch, on weekends or holidays. If you run a healthcare business, this is not the EMR for you. And do not even get me started on scheduling. Like this EMR was definitely not designed to make it easy to adjust an ever-changing provider schedule. The prescription management is a joke too. There is no easy way to keep track of what is been filled and I've seen multiple mistakes happen. When a refill request comes in, it often looks like the prescription has already been filled at first glance, which is really dangerous.

“Learning it is easy, but still it needs improvements

Pros

EHR works seamlessly and we can easily process superbills as well with little or no difficulty.

Cons

Reports become unavailable at times and we cannot access receivables.

“Not something I would suggest to anyone

Pros

It is not complicated and our staff could navigate through with little training.

Cons

I had a really frustrating experience with this system because it would crash and freeze daily, like several times a day. Technical support had no idea why it was happening and it would take hours before they got back to me. Honestly, it just was not reliable to use at all.

“support is always available

Pros

The technical support and customer service representatives are always ready to help whenever we need them.

Cons

There was no training included with the product so I dont know if I can be using this in a better way.