Overall Rating

4.4

19 Review(s)

Rating Distribution

5

star

(11)

4

star

(5)

3

star

(2)

2

star

(1)

1

star

Satisfaction Score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

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Simple and Powerful!
Pros

One thing I admire about this system is that they continue to release updates for the software with the passage of time. This makes accessing patient files and customizing templates very easy. We are pleased with both the product and the service.

Cons

Nothing worth mentioning right now.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

Cathy

Sunshine Clinic, 10-49 employees

April 2022

The Smart Way to go!
Pros

It has made billing and filing insurance claims far easier than ever. We can easily monitor sales and get updates.

Cons

Early on, there was some difficulty with the patient portal, but this was quickly overcome by customer support.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

10

Kim

MediCare Plus, 2-9 employees

April 2022

A YES from us!
Pros

Our office has been much more efficient and profitable after we purchased Medsphere Systems. Great team, great customer service. Overall experience, Perfect.

Cons

Some features might use some slight improvement, as they arent as good as some of the other software Ive used.

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

Ron

Private practice, 2-9 employees

April 2022

50/50!
Pros

I like how the system is Intelligent, intuitive, and adaptable. Weve been using this platform for our practice, and its been a great cost-effective choice.

Cons

Even after we have uploaded updates, patients have confirmed not seeing them on the patient portal which has caused major confusion among the staff.

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

Philip

Private eye clinic , 2-9 employees

April 2021

Super Reliable
Pros

A big fan of their billing feature. Their templates are also very easy to customize.

Cons

Honestly, the biggest drawback is that the updates are not notified timely on the portal and that causes some confusion among the patients. If they can fix this problem it would be a really good software.

Ease of use

7

Value for money

8

Customer Support

8

Functionality

6

Abby

Medical CarePro, 10-49 employees

April 2021

Perfect EHR partner
Pros

Medsphere gets everything right with the billing feature allowing you to change details and calculate insurance claims too.

Cons

The document scanning feature does not always work and requires many clicks.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9

Will

Greater Philadelphia Medical Center, 50-99 employees

March 2021

Worked out for us
Pros

The information saves with just a click and patient charts get updated for all users. We have had no trouble with billing either.

Cons

It takes time to access the insurance provider details.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Vera

Lampoon Medical Center, 10-49 employees

March 2021

Free trial user
Pros

We used the free trial version and it has been very helpful in day to day tasks related to practice management.

Cons

The customization process is complicated and you need someone with a technical background to do it.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

Bea

Junior Pediatrics, 10-49 employees

March 2021

Worse for wear
Pros

Initially it worked well and all the patient charts helped us get organized.

Cons

It does not work anymore and there are so many bugs. We have to get on the phone with the customer service every day.

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

Dan

Hartford Cardiac Center, 10-49 employees

March 2021

Too good to be true
Pros

We are glad we found Medsphere because it has everything our practice needs. Now we no longer have to worry about billing and insurance and have hired new staff who got trained on it without any issues.

Cons

NA

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

Troy

Gabriel Medical Center, 10-49 employees

March 2021

A company you can trust
Pros

We have been using Medsphere for a while now and it has been great for getting all our files in order. We can schedule appointments and process the billing and the entire experience from the training to installation was smooth.

Cons

Nil

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

Dustin

Nora Reed Medical Clinic, 2-9 employees

March 2021

The customer support always comes through
Pros

We are using the software to take care of our schedules, medical records and billing. Whenever we have an issue the customer support is there to help us out.

Cons

I do not like how the report writing does not allow me to edit at times.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

Woody

Amherst Medical Alliance, 100-499 employees

March 2021

Too easy
Pros

We are surprised by how easy this software has been and we can schedule appointments and process insurance claims all on a computer.

Cons

The voice recognition feature does not always work.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Vince

Medex Private Clinic, 2-9 employees

March 2021

Trustworthy and reliable
Pros

It allows us to create different templates that we can use in a hurry. The billing feature allows us to process everything easily.

Cons

Some of our employees are not able to use this because they find it too complicated.

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

Mindy

Careplus Hospital, 50-99 employees

March 2021

Medsphere Review
Pros

We are satisfied with the usability and features provided by this EHR software. It has a great billing feature too.

Cons

Patients have reported not seeing updates on the patient portal even when we have uploaded them.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Edith

Borough Wellness Clinic, 10-49 employees

March 2021

A good electronic medical records program
Pros

It has simplified billing and processing insurance claims for our center. We can easily keep track of the revenue and the marketing analytics tool provides great insights.

Cons

There was some trouble with the patient portal early on but the customer service resolved it.

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

George

Fullton Family Therapy Center, 10-49 employees

March 2021

Recommended for smaller medical practices
Pros

We are using this platform for our small hospital located in a rural area and it has been a great budget-friendly option. They continue to roll out updates and it is easy to access patient files and customize templates. We are happy with the product as well as the customer service that accompanies it.

Cons

It does not always offer a seamless user experience and we have trouble switching between modules but there has been some progress. It would be better if they could integrate a pharmacy service feature in it too.

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

Christina

Grace Hospital, 10-49 employees

March 2021

Working great for us!
Pros

Ever since we have installed Medsphere Systems, our workplace has become very smooth and productive. Smart, intuitive, and flexible.

Cons

There are some features that require a little work as they are not as good as other EHR Software that I have tried.

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

Robert

Private practice, 1-10 employees

September 2020

Great software.
Pros

This software is extremely user friendly. It took us no time to understand it. It makes so many of our tasks so simple.

Cons

It can get slow with large files but its alright. Overall, a good experience.

Ease of use

9

Value for money

7

Customer Support

9

Functionality

7

John

Private eye clinic, N/A employees

September 2020