Sunshine Clinic, 10-49 employees
“Simple and Powerful!”
Pros
One thing I admire about this system is that they continue to release updates for the software with the passage of time. This makes accessing patient files and customizing templates very easy. We are pleased with both the product and the service.
Cons
Nothing worth mentioning right now.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
MediCare Plus, 2-9 employees
“The Smart Way to go!”
Pros
It has made billing and filing insurance claims far easier than ever. We can easily monitor sales and get updates.
Cons
Early on, there was some difficulty with the patient portal, but this was quickly overcome by customer support.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Private practice, 2-9 employees
“A YES from us!”
Pros
Our office has been much more efficient and profitable after we purchased Medsphere Systems. Great team, great customer service. Overall experience, Perfect.
Cons
Some features might use some slight improvement, as they arent as good as some of the other software Ive used.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Private eye clinic , 2-9 employees
“50/50!”
Pros
I like how the system is Intelligent, intuitive, and adaptable. Weve been using this platform for our practice, and its been a great cost-effective choice.
Cons
Even after we have uploaded updates, patients have confirmed not seeing them on the patient portal which has caused major confusion among the staff.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Medical CarePro, 10-49 employees
“Super Reliable”
Pros
A big fan of their billing feature. Their templates are also very easy to customize.
Cons
Honestly, the biggest drawback is that the updates are not notified timely on the portal and that causes some confusion among the patients. If they can fix this problem it would be a really good software.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Greater Philadelphia Medical Center, 50-99 employees
“Perfect EHR partner”
Pros
Medsphere gets everything right with the billing feature allowing you to change details and calculate insurance claims too.
Cons
The document scanning feature does not always work and requires many clicks.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Lampoon Medical Center, 10-49 employees
“Worked out for us”
Pros
The information saves with just a click and patient charts get updated for all users. We have had no trouble with billing either.
Cons
It takes time to access the insurance provider details.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Junior Pediatrics, 10-49 employees
“Free trial user”
Pros
We used the free trial version and it has been very helpful in day to day tasks related to practice management.
Cons
The customization process is complicated and you need someone with a technical background to do it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Hartford Cardiac Center, 10-49 employees
“Worse for wear”
Pros
Initially it worked well and all the patient charts helped us get organized.
Cons
It does not work anymore and there are so many bugs. We have to get on the phone with the customer service every day.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Gabriel Medical Center, 10-49 employees
“Too good to be true”
Pros
We are glad we found Medsphere because it has everything our practice needs. Now we no longer have to worry about billing and insurance and have hired new staff who got trained on it without any issues.
Cons
NA
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Nora Reed Medical Clinic, 2-9 employees
“A company you can trust”
Pros
We have been using Medsphere for a while now and it has been great for getting all our files in order. We can schedule appointments and process the billing and the entire experience from the training to installation was smooth.
Cons
Nil
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Amherst Medical Alliance, 100-499 employees
“The customer support always comes through”
Pros
We are using the software to take care of our schedules, medical records and billing. Whenever we have an issue the customer support is there to help us out.
Cons
I do not like how the report writing does not allow me to edit at times.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Medex Private Clinic, 2-9 employees
“Too easy ”
Pros
We are surprised by how easy this software has been and we can schedule appointments and process insurance claims all on a computer.
Cons
The voice recognition feature does not always work.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Careplus Hospital, 50-99 employees
“Trustworthy and reliable”
Pros
It allows us to create different templates that we can use in a hurry. The billing feature allows us to process everything easily.
Cons
Some of our employees are not able to use this because they find it too complicated.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Borough Wellness Clinic, 10-49 employees
“Medsphere Review”
Pros
We are satisfied with the usability and features provided by this EHR software. It has a great billing feature too.
Cons
Patients have reported not seeing updates on the patient portal even when we have uploaded them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Fullton Family Therapy Center, 10-49 employees
“A good electronic medical records program”
Pros
It has simplified billing and processing insurance claims for our center. We can easily keep track of the revenue and the marketing analytics tool provides great insights.
Cons
There was some trouble with the patient portal early on but the customer service resolved it.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Grace Hospital, 10-49 employees
“Recommended for smaller medical practices”
Pros
We are using this platform for our small hospital located in a rural area and it has been a great budget-friendly option. They continue to roll out updates and it is easy to access patient files and customize templates. We are happy with the product as well as the customer service that accompanies it.
Cons
It does not always offer a seamless user experience and we have trouble switching between modules but there has been some progress. It would be better if they could integrate a pharmacy service feature in it too.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Private practice, 1-10 employees
“Working great for us!”
Pros
Ever since we have installed Medsphere Systems, our workplace has become very smooth and productive. Smart, intuitive, and flexible.
Cons
There are some features that require a little work as they are not as good as other EHR Software that I have tried.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Private eye clinic, N/A employees
“Great software.”
Pros
This software is extremely user friendly. It took us no time to understand it. It makes so many of our tasks so simple.
Cons
It can get slow with large files but its alright. Overall, a good experience.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7