softwareMend Urgent Care Reviews
18 Reviews
Overall Rating
3.9
18 Reviews
Rating Distribution
5
(3)
4
(11)
3
(4)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
3.9
18 Reviews
Rating Distribution
5
(3)
4
(11)
3
(4)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Works Like A Charm!
Works Like A Charm!
Pros
For us, implementing Mend has been a big win for our company. This software has made healthcare more available for both providers and patients and we are very grateful for that. Thank you, Team!
Cons
We do wish that it were more convenient to invite third parties to a video visit ahead of time.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Abbie
Legacy Health, 50-99 employees
May 19, 2022
Its awesome!
Its awesome!
Pros
The ease of use is very impressive and I can easily identify functions and also send text message reminders to patients.
Cons
I now have to add another software to the system but it is easy to learn so thats fine.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Jessica
Canvas Health, 50-99 employees
Apr 13, 2022
A turbulent user experience
A turbulent user experience
Pros
When it works it is easy to use and we can also get help from customer support without any delay in the process.
Cons
The software only works in full-screen mode and we cannot switch between programs. It is also very prone to glitches and we have trouble creating schedules.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Brianna
Descent Pulmonary Care, 100-499 employees
Mar 13, 2022
Gets the job done!
Gets the job done!
Pros
I like how Its not difficult to pick up. In general, its dependable - and it sends out a lot of emails if anything goes wrong. There are also numerous tip sheets available.
Cons
Scheduling appointments and processing tests takes a long time.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Michelle
LifeSource, Inc., 50-99 employees
Apr 30, 2021
Mend Review!
Mend Review!
Pros
This system has instant Virtual Exam Room feature that makes sending a visit connection to our patients or their caregivers a breeze.Its easy to use and is very reliable when it comes to office work.
Cons
Few functionality and less option available to customise.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Emoniel
Medical Services, 1 employees
Apr 30, 2021
A Good Investment!
A Good Investment!
Pros
It is quick to use for our patients,it has put out some helpful updates in only the few months that weve been using the app. We are highly satisfied with this purchase.
Cons
There are a few things that we wish were customizable to our company, such as the content of some patient communications and certain templates.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Ashley
Impower, 50-99 employees
Apr 30, 2021
Pretty Average
Pretty Average
Pros
The software itself is pretty smooth and streamlined. It helps create your own schedule and is easy to use and customise.
Cons
Sometimes it takes a long time to operate and I wish it had a feature to add multiple users.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Emoniel
Medical Services, 1 employees
Apr 07, 2021
Not great in comparison
Not great in comparison
Pros
It was great at first when I needed a telemedicine software for the first lockdown.
Cons
There are issues with the connection and the video is always blurred. Most of the time the screen freezes and it is not good compared to the other options available.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Audry
Florida Institute of Technology, 50-99 employees
Mar 26, 2021
Easy for consulting
Easy for consulting
Pros
It is very convenient to use during the pandemic and consult with our clients without them having to come in.
Cons
There are some administrative issues which we have not been able to resolve.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Jessica
Clear Choice, 1000+ employees
Mar 23, 2021
Much better than other Telemedicine solutions
Much better than other Telemedicine solutions
Pros
I love using it and it has the send text feature to remind clients of appointments which is so convenient for me.
Cons
The audio has to be refreshed often especially if a new doctor or nurse joins the chat.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Ashley
Compassionate Certification Centers, 10-49 employees
Mar 19, 2021
Not the smoothest experience
Not the smoothest experience
Pros
It is easy to navigate and the customer support has been great so far.
Cons
There has been some difficulty scheduling appointments and you are not able to use the app unless you are in full screen mode.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
Brianna
Zoom Care, 100-499 employees
Mar 17, 2021
Necessary solution for 2020
Necessary solution for 2020
Pros
It is easy to use and a great telemedicine software. This is the need of the hour and we can manage consultations with patients remotely.
Cons
There are some administrative issues which keep us from being 100% efficient.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Jessica
PEC, 1000+ employees
Mar 13, 2021
Good for Telemedicine
Good for Telemedicine
Pros
The software is user-friendly and they are always available for answering questions whenever you need.
Cons
We have to refresh to see the updates on the appointments tab and it sometimes causes us to lose the progress.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Bernadette
Sandhurst Community Medical Services, 50-99 employees
Mar 13, 2021
Useful for telemedicine video appointments
Useful for telemedicine video appointments
Pros
We have been using it during the pandemic to see clients for non-serious illnesses and it has helped keep them connected.
Cons
It is not that user-friendly and there are some issues with the audio and video at times.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Taylor
Holistic Care Unit, 50-99 employees
Mar 12, 2021
Convenient for scheduling therapy appointments
Convenient for scheduling therapy appointments
Pros
I love the concept of telemedicine and now I do not have to drive a hour just to see my therapist. I can lie on the couch at home and talk to them whenever it is convenient.
Cons
The software requires codes for connecting and they sometimes give me trouble.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Kathleen
Clean by Kathleen, 2-9 employees
Mar 09, 2021
Great for Telemedicine!
Great for Telemedicine!
Pros
The software automatically log-in and the startup launch is quick. I use it to schedule appointments and it is great for reminding me about upcoming meetings. I can launch the video call right from the platform without having to switch applications.
Cons
The calls often drop which comes across as unprofessional to the patients. Incoming calls will make your exit and log out of the application which is quite inconvenient.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Jaelyn
MAD Models, 10-49 employees
Mar 06, 2021
Smart software
Smart software
Pros
I have been using Mend EMR software for some time and its really simple to use and manage. I love how all the data is saved and can be accessed anytime.
Cons
It is a little too expensive and people can switch to its any of its substitutes.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Jennifer
Self-Employed, 1 employee employees
Sep 09, 2020
Absolute favourite
Absolute favourite
Pros
I have had an amazing experience with the app. I can access it anytime, any day. Its super handy and helps me connect with my therapist any time of the day.
Cons
I dont have anything negative to say about this app except that it had a glitch once.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Hannah
Kings daughters medical center, 201-500 employees employees
Sep 03, 2020
Filters
Works Like A Charm!
Works Like A Charm!
Pros
For us, implementing Mend has been a big win for our company. This software has made healthcare more available for both providers and patients and we are very grateful for that. Thank you, Team!
Cons
We do wish that it were more convenient to invite third parties to a video visit ahead of time.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Abbie
Legacy Health, 50-99 employees
May 19, 2022
Its awesome!
Its awesome!
Pros
The ease of use is very impressive and I can easily identify functions and also send text message reminders to patients.
Cons
I now have to add another software to the system but it is easy to learn so thats fine.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Jessica
Canvas Health, 50-99 employees
Apr 13, 2022
A turbulent user experience
A turbulent user experience
Pros
When it works it is easy to use and we can also get help from customer support without any delay in the process.
Cons
The software only works in full-screen mode and we cannot switch between programs. It is also very prone to glitches and we have trouble creating schedules.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Brianna
Descent Pulmonary Care, 100-499 employees
Mar 13, 2022
Gets the job done!
Gets the job done!
Pros
I like how Its not difficult to pick up. In general, its dependable - and it sends out a lot of emails if anything goes wrong. There are also numerous tip sheets available.
Cons
Scheduling appointments and processing tests takes a long time.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Michelle
LifeSource, Inc., 50-99 employees
Apr 30, 2021
Mend Review!
Mend Review!
Pros
This system has instant Virtual Exam Room feature that makes sending a visit connection to our patients or their caregivers a breeze.Its easy to use and is very reliable when it comes to office work.
Cons
Few functionality and less option available to customise.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Emoniel
Medical Services, 1 employees
Apr 30, 2021
A Good Investment!
A Good Investment!
Pros
It is quick to use for our patients,it has put out some helpful updates in only the few months that weve been using the app. We are highly satisfied with this purchase.
Cons
There are a few things that we wish were customizable to our company, such as the content of some patient communications and certain templates.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Ashley
Impower, 50-99 employees
Apr 30, 2021
Pretty Average
Pretty Average
Pros
The software itself is pretty smooth and streamlined. It helps create your own schedule and is easy to use and customise.
Cons
Sometimes it takes a long time to operate and I wish it had a feature to add multiple users.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Emoniel
Medical Services, 1 employees
Apr 07, 2021
Not great in comparison
Not great in comparison
Pros
It was great at first when I needed a telemedicine software for the first lockdown.
Cons
There are issues with the connection and the video is always blurred. Most of the time the screen freezes and it is not good compared to the other options available.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Audry
Florida Institute of Technology, 50-99 employees
Mar 26, 2021
Easy for consulting
Easy for consulting
Pros
It is very convenient to use during the pandemic and consult with our clients without them having to come in.
Cons
There are some administrative issues which we have not been able to resolve.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Jessica
Clear Choice, 1000+ employees
Mar 23, 2021
Much better than other Telemedicine solutions
Much better than other Telemedicine solutions
Pros
I love using it and it has the send text feature to remind clients of appointments which is so convenient for me.
Cons
The audio has to be refreshed often especially if a new doctor or nurse joins the chat.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Ashley
Compassionate Certification Centers, 10-49 employees
Mar 19, 2021
Not the smoothest experience
Not the smoothest experience
Pros
It is easy to navigate and the customer support has been great so far.
Cons
There has been some difficulty scheduling appointments and you are not able to use the app unless you are in full screen mode.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
Brianna
Zoom Care, 100-499 employees
Mar 17, 2021
Necessary solution for 2020
Necessary solution for 2020
Pros
It is easy to use and a great telemedicine software. This is the need of the hour and we can manage consultations with patients remotely.
Cons
There are some administrative issues which keep us from being 100% efficient.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Jessica
PEC, 1000+ employees
Mar 13, 2021
Good for Telemedicine
Good for Telemedicine
Pros
The software is user-friendly and they are always available for answering questions whenever you need.
Cons
We have to refresh to see the updates on the appointments tab and it sometimes causes us to lose the progress.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Bernadette
Sandhurst Community Medical Services, 50-99 employees
Mar 13, 2021
Useful for telemedicine video appointments
Useful for telemedicine video appointments
Pros
We have been using it during the pandemic to see clients for non-serious illnesses and it has helped keep them connected.
Cons
It is not that user-friendly and there are some issues with the audio and video at times.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Taylor
Holistic Care Unit, 50-99 employees
Mar 12, 2021
Convenient for scheduling therapy appointments
Convenient for scheduling therapy appointments
Pros
I love the concept of telemedicine and now I do not have to drive a hour just to see my therapist. I can lie on the couch at home and talk to them whenever it is convenient.
Cons
The software requires codes for connecting and they sometimes give me trouble.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Kathleen
Clean by Kathleen, 2-9 employees
Mar 09, 2021
Great for Telemedicine!
Great for Telemedicine!
Pros
The software automatically log-in and the startup launch is quick. I use it to schedule appointments and it is great for reminding me about upcoming meetings. I can launch the video call right from the platform without having to switch applications.
Cons
The calls often drop which comes across as unprofessional to the patients. Incoming calls will make your exit and log out of the application which is quite inconvenient.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Jaelyn
MAD Models, 10-49 employees
Mar 06, 2021
Smart software
Smart software
Pros
I have been using Mend EMR software for some time and its really simple to use and manage. I love how all the data is saved and can be accessed anytime.
Cons
It is a little too expensive and people can switch to its any of its substitutes.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Jennifer
Self-Employed, 1 employee employees
Sep 09, 2020
Absolute favourite
Absolute favourite
Pros
I have had an amazing experience with the app. I can access it anytime, any day. Its super handy and helps me connect with my therapist any time of the day.
Cons
I dont have anything negative to say about this app except that it had a glitch once.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Hannah
Kings daughters medical center, 201-500 employees employees
Sep 03, 2020