Mend Urgent Care Reviews

“Works Like A Charm!

Pros

For us, implementing Mend has been a big win for our company. This software has made healthcare more available for both providers and patients and we are very grateful for that. Thank you, Team!

Cons

We do wish that it were more convenient to invite third parties to a video visit ahead of time.

“Its awesome!

Pros

The ease of use is very impressive and I can easily identify functions and also send text message reminders to patients.

Cons

I now have to add another software to the system but it is easy to learn so thats fine.

“A turbulent user experience

Pros

When it works it is easy to use and we can also get help from customer support without any delay in the process.

Cons

The software only works in full-screen mode and we cannot switch between programs. It is also very prone to glitches and we have trouble creating schedules.

“Gets the job done!

Pros

I like how Its not difficult to pick up. In general, its dependable - and it sends out a lot of emails if anything goes wrong. There are also numerous tip sheets available.

Cons

Scheduling appointments and processing tests takes a long time.

“Mend Review!

Pros

This system has instant Virtual Exam Room feature that makes sending a visit connection to our patients or their caregivers a breeze.Its easy to use and is very reliable when it comes to office work.

Cons

Few functionality and less option available to customise.

“A Good Investment!

Pros

It is quick to use for our patients,it has put out some helpful updates in only the few months that weve been using the app. We are highly satisfied with this purchase.

Cons

There are a few things that we wish were customizable to our company, such as the content of some patient communications and certain templates.

“Pretty Average

Pros

The software itself is pretty smooth and streamlined. It helps create your own schedule and is easy to use and customise.

Cons

Sometimes it takes a long time to operate and I wish it had a feature to add multiple users.

“Not great in comparison

Pros

It was great at first when I needed a telemedicine software for the first lockdown.

Cons

There are issues with the connection and the video is always blurred. Most of the time the screen freezes and it is not good compared to the other options available.

“Easy for consulting

Pros

It is very convenient to use during the pandemic and consult with our clients without them having to come in.

Cons

There are some administrative issues which we have not been able to resolve.

“Much better than other Telemedicine solutions

Pros

I love using it and it has the send text feature to remind clients of appointments which is so convenient for me.

Cons

The audio has to be refreshed often especially if a new doctor or nurse joins the chat.

“Not the smoothest experience

Pros

It is easy to navigate and the customer support has been great so far.

Cons

There has been some difficulty scheduling appointments and you are not able to use the app unless you are in full screen mode.

“Necessary solution for 2020

Pros

It is easy to use and a great telemedicine software. This is the need of the hour and we can manage consultations with patients remotely.

Cons

There are some administrative issues which keep us from being 100% efficient.

“Good for Telemedicine

Pros

The software is user-friendly and they are always available for answering questions whenever you need.

Cons

We have to refresh to see the updates on the appointments tab and it sometimes causes us to lose the progress.

“Useful for telemedicine video appointments

Pros

We have been using it during the pandemic to see clients for non-serious illnesses and it has helped keep them connected.

Cons

It is not that user-friendly and there are some issues with the audio and video at times.

“Convenient for scheduling therapy appointments

Pros

I love the concept of telemedicine and now I do not have to drive a hour just to see my therapist. I can lie on the couch at home and talk to them whenever it is convenient.

Cons

The software requires codes for connecting and they sometimes give me trouble.

“Great for Telemedicine!

Pros

The software automatically log-in and the startup launch is quick. I use it to schedule appointments and it is great for reminding me about upcoming meetings. I can launch the video call right from the platform without having to switch applications.

Cons

The calls often drop which comes across as unprofessional to the patients. Incoming calls will make your exit and log out of the application which is quite inconvenient.

“Smart software

Pros

I have been using Mend EMR software for some time and its really simple to use and manage. I love how all the data is saved and can be accessed anytime.

Cons

It is a little too expensive and people can switch to its any of its substitutes.

“Absolute favourite

Pros

I have had an amazing experience with the app. I can access it anytime, any day. Its super handy and helps me connect with my therapist any time of the day.

Cons

I dont have anything negative to say about this app except that it had a glitch once.