Last Updated
Overview
Managing busy urgent care environments might present constant challenges. Mend Urgent Care reduces conventional restrictions by offering a telemedicine platform optimized for high-volume virtual care. Features like automated reminders that reduce no-show rates enhance patient outcomes. Explore its complete range of functionalities today!
Overall Rating
Based on 18 users reviews
3.9
Rating Distribution
Positive
78%
Neutral
22%
Negative
0%
Starting Price
$49.99
/user/month
Mend Urgent Care Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
What Is Mend Urgent Care?
Overview
Mend Urgent Care is a cloud-based telehealth platform that allows healthcare providers to conduct virtual visits and engage patients digitally. It offers HIPAA-compliant video conferencing software and tools to schedule appointments, send reminders, collect payments and integrate with existing electronic health records and practice management systems. The software helps providers expand access to care, reduce no-shows and capture more billing opportunities.
What Is Mend Urgent Care Best For?
Mend Urgent Care excels at streamlining digital workflows and automating engagement for physicians. It has tools specifically designed for telemedicine, including easy video visits that reliably connect patients to providers. Their platform can handle high-volume urgent care needs through features like automated appointment reminders that dramatically reduce no-shows.
Mend Urgent Care Pricing
Mend Urgent Care cost is based on the following plans:
- Mend One - $49.99/user/month
- MendEnterprise - Custom Pricing
Disclaimer: The pricing is subject to change.
Mend Urgent Care Integrations
The software integrates with various EHR and practice management systems, including:
- Amazing Charts
- AllegianceMD
- ChartLogic
- DuxWare PM
- eClinicalWorks
- iPatientCare
- WRS Health
How Does Mend Urgent Care Work?
Here’s how to get started with the software after logging in:
- Schedule a training session with an implementation specialist to learn the system
- Set up your provider profile and customize the portal design
- Enter patient demographics and insurance information either manually or via upload
- Book your first video visit and try using features during the appointment
- Set appointment types and availability to begin scheduling patients to avoid no-shows
- Configure workflows like intake forms, questionnaires and post-visit surveys
Who Is Mend Urgent Care For?
The software caters to healthcare organizations of all sizes, including private practices, hospitals, urgent care clinics and behavioral health groups. It can be well-suited for the following specialties:
- Behavioral Health
- Family Practice
- Dermatology
- Emergency Medicine
- Cardiology
Is Mend Urgent Care Right For You?
Are you looking for a software to improve patient care and streamline clinical workflows? If yes, then Mend Urgent Care might be the one for you. Limited resources can curb your ability to reach all patients, but Mend Urgent Care eliminates these constraints with a flexible telemedicine platform designed for scalability.
The software securely connects clinicians and patients from anywhere via HIPAA-compliant video visits. Private sessions are encrypted and access controlled, and clinical data syncs seamlessly with your existing EHR. Moreover, the platform ensures an intuitive experience on any device.
Still not sure if it's the right choice for you? Contact us at (661)-384-7070 and let our experienced team assist you in making an informed decision.
Mend Urgent Care Features
Automated Patient Payments
This feature helps reduce manual work by automatically collecting copays and payments from patients. It increases collections and patient satisfaction. It offers flexibility in payment plans and interfaces directly with major payment gateways. Doctors can focus on care delivery instead of billing tasks.
HIPAA-Compliant Telemedicine
Doctors can conduct secure video visits from anywhere via this telehealth feature. It expands access to care for patients in a compliant manner. The video technology provides clear, lag-free connections allowing for virtual exams and consults. Patient data is safeguarded using encryption and access controls.
Digital Intake Forms
Patients can complete intake paperwork digitally from any device instead of paper forms. It streamlines the process. A wide variety of forms are customizable within the platform. Collecting contact info and health histories is efficiently handled.
Group Video & Scheduling
Mend patient engagement platform enables easy video conferencing for group sessions along with simple group scheduling capabilities. Providers can host large virtual events and ongoing programs. Patients see benefits from shared experiences and feel part of a community.
Patient Appointment Reminders
The software sends automated reminders via text, email and phone calls to reduce no-show rates significantly. This helps streamline the scheduling process for increased efficiency and improved patient outcomes.
Pros And Cons of Mend Urgent Care
Pros
Telehealth solutions through digital patient intake forms
Easy access to patient information
Enterprise-grade patient engagement tools to enhance communication
Secure and ensure data privacy
Cons
Technical glitches due to bugs
The Mend team could be improved in customer management, according to some Mend reviews
Mend Urgent Care Reviews
Total 18 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars17%
4
Stars61%
3
Stars22%
2
Stars0%
1
Stars0%
Share your experience
Legacy Health, 50-99 employees
“Works Like A Charm!”
Pros
For us, implementing Mend has been a big win for our company. This software has made healthcare more available for both providers and patients and we are very grateful for that. Thank you, Team!
Cons
We do wish that it were more convenient to invite third parties to a video visit ahead of time.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Canvas Health, 50-99 employees
“Its awesome!”
Pros
The ease of use is very impressive and I can easily identify functions and also send text message reminders to patients.
Cons
I now have to add another software to the system but it is easy to learn so thats fine.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Descent Pulmonary Care, 100-499 employees
“A turbulent user experience”
Pros
When it works it is easy to use and we can also get help from customer support without any delay in the process.
Cons
The software only works in full-screen mode and we cannot switch between programs. It is also very prone to glitches and we have trouble creating schedules.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Frequently Asked Questions
What level of support does Mend Urgent Care offer?
Mend Urgent Care provides support via form submissions and phone.
Who are the typical users of Mend Urgent Care?
The software caters to practices of all sizes. Be it a solo physician, a nurse practitioner, or a front desk officer, all can make use of the software.
What languages does Mend Urgent Care support?
Mend software supports the English language.
Does Mend Urgent Care support mobile devices?
Yes, Mend works on all smartphones and tablets.
Does Mend Urgent Care have an app?
Mend Telemedicine provides web apps for iOS and Android devices.
How much does Mend Urgent Care cost?
Mend pricing starts at $49.99/user/month with discounts for non-profits and scale plans for large health systems. Request a custom quote based in your specific needs.
Is Mend Urgent Care free?
No, Mend Urgent Care is not free. The software does offer a free trial.
What is Mend Urgent Care software?
Mend is a high-performance patient engagement and telehealth platform specifically crafted for mental and behavioral healthcare organizations, aiming to support the profitable expansion of their practice and the ability to care for more patients.
What does the software rating show about Mend Urgent Care software?
According to the user reviews, Mend Urgent Care offers ease of use and helps streamline operational workflows. Some bad reviews about the software's customer support show that it could be improved.