Mend

Mend Urgent Care

18 Reviews

Managing busy urgent care environments might present constant challenges. Mend Urgent Care reduces conventional restrictions by offering a telemedicine platform optimized for high-volume virtual care. Features like automated reminders that reduce no-show rates enhance patient outcomes. Explore its complete range of functionalities today!

Mend Urgent Care Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integrations

Patient Portal

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What Is Mend Urgent Care?

Overview

Mend Urgent Care is a cloud-based telehealth platform that allows healthcare providers to conduct virtual visits and engage patients digitally. It offers HIPAA-compliant video conferencing software and tools to schedule appointments, send reminders, collect payments and integrate with existing electronic health records and practice management systems. The software helps providers expand access to care, reduce no-shows and capture more billing opportunities.

What Is Mend Urgent Care Best For?

Mend Urgent Care excels at streamlining digital workflows and automating engagement for physicians. It has tools specifically designed for telemedicine, including easy video visits that reliably connect patients to providers. Their platform can handle high-volume urgent care needs through features like automated appointment reminders that dramatically reduce no-shows.

Mend Urgent Care Pricing

Mend Urgent Care cost is based on the following plans:

  • Mend One - $49.99/user/month
  • MendEnterprise - Custom Pricing
Contact us to get details of the pricing plans today.

Disclaimer: The pricing is subject to change.

Mend Urgent Care Integrations

The software integrates with various EHR and practice management systems, including:

How Does Mend Urgent Care Work?

Here’s how to get started with the software after logging in:

  • Schedule a training session with an implementation specialist to learn the system
  • Set up your provider profile and customize the portal design
  • Enter patient demographics and insurance information either manually or via upload
  • Book your first video visit and try using features during the appointment
  • Set appointment types and availability to begin scheduling patients to avoid no-shows
  • Configure workflows like intake forms, questionnaires and post-visit surveys
The Mend Urgent Care demo takes you through all of these steps in more detail.

Who Is Mend Urgent Care For?

The software caters to healthcare organizations of all sizes, including private practices, hospitals, urgent care clinics and behavioral health groups. It can be well-suited for the following specialties:

  • Behavioral Health
  • Family Practice
  • Dermatology
  • Emergency Medicine
  • Cardiology

Is Mend Urgent Care Right For You?

Are you looking for a software to improve patient care and streamline clinical workflows? If yes, then Mend Urgent Care might be the one for you. Limited resources can curb your ability to reach all patients, but Mend Urgent Care eliminates these constraints with a flexible telemedicine platform designed for scalability.

The software securely connects clinicians and patients from anywhere via HIPAA-compliant video visits. Private sessions are encrypted and access controlled, and clinical data syncs seamlessly with your existing EHR. Moreover, the platform ensures an intuitive experience on any device.

Still not sure if it's the right choice for you? Contact us at (661)-384-7070 and let our experienced team assist you in making an informed decision.

Mend Urgent Care Features

This feature helps reduce manual work by automatically collecting copays and payments from patients. It increases collections and patient satisfaction. It offers flexibility in payment plans and interfaces directly with major payment gateways. Doctors can focus on care delivery instead of billing tasks.

Doctors can conduct secure video visits from anywhere via this telehealth feature. It expands access to care for patients in a compliant manner. The video technology provides clear, lag-free connections allowing for virtual exams and consults. Patient data is safeguarded using encryption and access controls.

Patients can complete intake paperwork digitally from any device instead of paper forms. It streamlines the process. A wide variety of forms are customizable within the platform. Collecting contact info and health histories is efficiently handled.

Mend patient engagement platform enables easy video conferencing for group sessions along with simple group scheduling capabilities. Providers can host large virtual events and ongoing programs. Patients see benefits from shared experiences and feel part of a community.

The software sends automated reminders via text, email and phone calls to reduce no-show rates significantly. This helps streamline the scheduling process for increased efficiency and improved patient outcomes.

Pros and Cons of Mend Urgent Care

Pros

  • Telehealth solutions through digital patient intake forms
  • Easy access to patient information
  • Enterprise-grade patient engagement tools to enhance communication
  • Secure and ensure data privacy

Cons

  • Technical glitches due to bugs
  • The Mend team could be improved in customer management, according to some Mend reviews

Mend Urgent Care Pricing

Mend One

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What's Included

  • Live patient and provider support

  • Automatic patient text message and email reminders

  • File sharing, chat & basic note taking

  • Screen sharing and canvas mode

  • Secure messaging

  • Unlimited staff and patient users

  • HD video

  • Interactive patient waiting room experiences

MendEnterprise

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What's Included

  • EHR/PMS integration (2-way)

  • Advanced workflows and customization

  • Custom digital forms

  • Patient self-scheduling

  • Dedicated Customer Success Manager

  • Group visits and workflow (mobile supported)

  • In-person visit and virtual workflows

  • Payment capture

  • Interactive patient waiting room experience

Mend Urgent Care Reviews

Overall Rating

3.9

18 Reviews

Rating Distribution

5

star

3

4

star

11

3

star

4

2

star

0

1

star

0

May 19, 2022

Works Like A Charm!

Abbie

Legacy Health

Ease of use

7

Value for money

8

Customer Support

9

Functionality

9

Pros

For us, implementing Mend has been a big win for our company. This software has made healthcare more available for both providers and patients and we are very grateful for that. Thank you, Team!

Cons

We do wish that it were more convenient to invite third parties to a video visit ahead of time.

Apr 13, 2022

Its awesome!

Jessica

Canvas Health

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

Pros

The ease of use is very impressive and I can easily identify functions and also send text message reminders to patients.

Cons

I now have to add another software to the system but it is easy to learn so thats fine.

Mar 13, 2022

A turbulent user experience

Brianna

Descent Pulmonary Care

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

Pros

When it works it is easy to use and we can also get help from customer support without any delay in the process.

Cons

The software only works in full-screen mode and we cannot switch between programs. It is also very prone to glitches and we have trouble creating schedules.

Apr 30, 2021

Gets the job done!

Michelle

LifeSource, Inc.

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

Pros

I like how Its not difficult to pick up. In general, its dependable - and it sends out a lot of emails if anything goes wrong. There are also numerous tip sheets available.

Cons

Scheduling appointments and processing tests takes a long time.

Apr 30, 2021

Mend Review!

Emoniel

Medical Services

Ease of use

6

Value for money

7

Customer Support

8

Functionality

8

Pros

This system has instant Virtual Exam Room feature that makes sending a visit connection to our patients or their caregivers a breeze.Its easy to use and is very reliable when it comes to office work.

Cons

Few functionality and less option available to customise.

Apr 30, 2021

A Good Investment!

Ashley

Impower

Ease of use

7

Value for money

9

Customer Support

7

Functionality

8

Pros

It is quick to use for our patients,it has put out some helpful updates in only the few months that weve been using the app. We are highly satisfied with this purchase.

Cons

There are a few things that we wish were customizable to our company, such as the content of some patient communications and certain templates.

Apr 07, 2021

Pretty Average

Emoniel

Medical Services

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

Pros

The software itself is pretty smooth and streamlined. It helps create your own schedule and is easy to use and customise.

Cons

Sometimes it takes a long time to operate and I wish it had a feature to add multiple users.

Mar 26, 2021

Not great in comparison

Audry

Florida Institute of Technology

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

Pros

It was great at first when I needed a telemedicine software for the first lockdown.

Cons

There are issues with the connection and the video is always blurred. Most of the time the screen freezes and it is not good compared to the other options available.

Mar 23, 2021

Easy for consulting

Jessica

Clear Choice

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

Pros

It is very convenient to use during the pandemic and consult with our clients without them having to come in.

Cons

There are some administrative issues which we have not been able to resolve.

Mar 19, 2021

Much better than other Telemedicine solutions

Ashley

Compassionate Certification Centers

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Pros

I love using it and it has the send text feature to remind clients of appointments which is so convenient for me.

Cons

The audio has to be refreshed often especially if a new doctor or nurse joins the chat.

Frequently Asked Questions

Mend Urgent Care provides support via form submissions and phone.

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