Mogo Reviews

“Mogo stinks

Pros

Cost

Cons

Software shuts down at least 12 x day and we have just purchased 9 new computers and changed internet carriers with the specifications from MOGO and STILL SHUTS DOWN

“16 years with MOGO dental software

Pros

I find the program offers complete functionality for a modern dental office at a reasonable price, with excellent support whenever I need it. Plus, being an early cloud-based program means I can easily access it from anywhere.

Cons

Occasionally, we face update issues that take a few days to resolve.

“Mogo Azure (Cloud based) is the worst program ever for dentists

Pros

Personally, there's nothing about this program that I like. I believe Dentrix or Eaglesoft would be a better choice.

Cons

This year, we switched to cloud-based software, and it's been a nightmare. The response time just to open a patient chart is ridiculous. It takes multiple clicks to do even basic tasks like making appointments or entering treatment. The system randomly freezes and shuts down several times a day. I wouldn't recommend Mogo for a dental office. I dread using it every day.

“MOGO Cloud

Pros

I appreciate the option for monthly payments instead of facing a huge amount due at the beginning or end of the year, which can be uncertain. Knowing our patients' privacy is protected under HIPAA is reassuring. I also love the text and email confirmation capabilities!

Cons

The software has become slower. Sometimes, the text confirmation delays the program, making it hard to work with my patients. The monthly reminders are excessive and don't adjust when I ask for a next-day reminder.

“Mogo

Pros

What stands out to me about MOGO is how easy it is to use. Hovering over any button provides a clear description of its function, making training a breeze.

Cons

Personally, I have no complaints about the software. It's regularly updated, and new features are added with each update.

“Highly recommend Mogo Azure

Pros

I've been using Mogo for over 15 years. It's incredibly user-friendly, and their technical support staff is excellent, they promptly return my calls. Recently switching to Mogo Cloud was seamless and crucial, as it protected my patient information during a ransomware attack on my server.

Cons

Learning Mogo was initially time-consuming due to its extensive features. Now, my office is comfortable with the program after figuring out the best components. Technical support was instrumental during our learning phase.

“It has come a long way

Pros

It is very easy to create multiple treatment plan options and quickly review daily chart notes without navigating through multiple screens. Their responsiveness to improving the software based on user feedback has been impressive.

Cons

Initially, training and basic functions were lacking. The software required patients to create a new medical history every visit, causing confusion. Despite some issues with insurance estimates and integrating schick xray sensors, the software team is responsive to feedback.

“The cloud saved us

Pros

I'm not very computer-savvy, so we rely a lot on MOGO and a private IT consultant for protection. MOGO recently saved us from a potential disaster when our IT consultant didn't deliver. We're incredibly grateful to MOGO!

Cons

One drawback of Mogo is the difficulty in reaching a live person; however, in our recent experience, the support team proactively reached out, keeping us informed and easing our stress significantly.

“Mogo is simply the most complete and easy to use Office menagement system out there.

Pros

Mogo has been our choice for over 20 years due to its ease of use and how straightforward it is to train employees. It has grown with us from a single computer to a robust 20-workstation cloud-based system, supporting us every step of the way.

Cons

Security issues allow anyone to change fees, posing a fraud risk. I'd like the program to be more compatible with touch screen technology.

“MOGO has worked well for our office over the past 10+ yrs. The support team has been great!

Pros

I love all the customizable features, reports, and how easy it is to import x-rays and documents. The ability to search for patients using any information in any column is incredibly useful. The schedule is clear and customizable, and the electronic claims feature ensures nothing is missed.

Cons

It's frustrating that only one person can access the transaction screen at a time. We could benefit from local support for in-office training and more customizable statements. The training videos are outdated, though new ones have been added recently.

“Received remote support from rep who was extremely polite and very knowledgeable!

Pros

Mogo has been consistently reliable, offering great customization options. Their professional support staff is always there to help resolve any issues promptly.

Cons

The automatic cloud feature deployment was confusing initially but manageable once understood.

“Worst system ever. Stay away from this system.

Pros

Unfortunately, I can't find anything positive to say about this system. If you're used to quality, this isn't it. I would strongly advise against choosing this company.

Cons

This system is slow and frequently loses connectivity. While Mogo blames external factors like internet issues, it disrupts our operations significantly. Customer service is lacking, often leaving us waiting up to 20 minutes for callbacks.

“A great experience! Matt went overboard to help us.

Pros

Mogo is very user-friendly. It's great that it allows us to generate both medical and dental insurance claims.

Cons

It doesn't integrate well with other dental software, making it challenging to utilize all of Mogo's capabilities effectively.

“I have been a MOGO customer for over 20 years. That should say it all!

Pros

It is very intuitive and opens with a patient list like a Rolodex, which I find efficient. Their customer service is friendly and knowledgeable, and they've been receptive to my suggestions for improving their product. Transferring data from another system was seamless, and the cost savings compared to competitors are significant.

Cons

Over my 20+ years using Mogo, I've encountered few issues aside from occasional bugs in new versions. Technical support has always been quick to resolve these glitches.

“Look No Further!! All In One Software!!

Pros

Mogo Cloud has transformed our office operations, eliminating server issues and allowing us to access MOGO from anywhere. Their proactive approach to technology updates and support has been invaluable.

Cons

I've noticed typos and spelling errors in error messages and screen prompts, which diminishes the software's professionalism.

“Awesome Technical Support!

Pros

Using MOGO Cloud across all our locations has been fantastic. Their technical support deserves 10 stars, they're always professional and quick to help. The software itself is user-friendly, and features like built-in email and electronic claims streamline our workflows.

Cons

Support is responsive but always requires a callback, which is not always convenient timing-wise.

“2. I use the MOGO cloud at all of my locations and it's a great RELIABLE software!

Pros

With MOGO, I no longer worry about expensive IT fees or server issues. The multi-location features are essential for managing patient records across all our sites, and I appreciate the included appointment reminders.

Cons

Personally, I have nothing negative to say. Managing four locations with one software program has been incredibly beneficial.

“It has come a long way, but there have been an abundance of tedious issues that are frustrating.

Pros

I particularly like the perio chart and the ability to manage insurance coverage for different fees. Accessing schedules and records across multiple offices is also very convenient.

Cons

I find the treatment plans often inaccurate, requiring constant double-checking. Some interface quirks like the schedule popping up unexpectedly can interrupt workflow.

“Knowledgeable

Pros

It's easy to input information into MOGO, and I appreciate how simple it is to manage treatment plans. The software is user-friendly, and the support team has been exceptionally helpful.

Cons

Online training was disappointing; I would prefer more written manuals. Also, more information on data backup for Mogo cloud would be helpful.

“the Representative "tray" is highly skilled and excellent in resolving all matters that arise.

Pros

MOGO is fairly easy to learn and provides all the necessary information for dental practice management. I frequently use the reports to review accounts.

Cons

New program versions sometimes release with bugs, requiring additional purchases to fix them.

“Trey has gone above and beyond to help!

Pros

Mogo is very user-friendly and helps me efficiently complete daily tasks. I'm eager to explore more of its capabilities as I continue using it.

Cons

Printing a receipt requires navigating through multiple prompts, which is cumbersome.

“Transforming. Secure seamless access to all of our offices from anywhere.

Pros

This software is cloud-based and client-driven, making installation, maintenance, and updates hassle-free. It has significantly reduced our costs and offers great customization options. The support feels more like a partnership than a service.

Cons

The online training modules were inadequate, focusing on tangential scenarios rather than practical setup tips. The lack of written manuals or comprehensive guides is disappointing. I've also noticed errors in error messages and screen prompts, which affects the overall quality.

“Not user-friendly and very slow software

Pros

One feature I really like about MOGO is how easy it is to rearrange phases of treatment once a plan is complete. This flexibility was lacking in my previous software. Being able to access databases across all our locations is also a huge benefit.

Cons

The software is not user-friendly, especially in clinical use. Basic tasks like taking X-rays are cumbersome, and the system crashes frequently. Despite hardware updates, usability remains an issue. The medical history feature is poorly implemented, requiring redundant data entry.

“Mogo made me feel like my opinions were both valued and appreciated.

Pros

The customer service and technical support at MOGO are outstanding. Being able to create custom reports and having integrated software for all our office locations is incredibly convenient.

Cons

Tasks often require too many steps, but the IT team is responsive to requests for streamlining processes.

“We are very happy with our Mogo program, especially because of their excellent technical support.

Pros

Entering new patient information and scheduling appointments with MOGO is straightforward. The recall tracking system is effective, and the free text reminders are a nice touch. I've always found their technical support to be patient and helpful.

Cons

I've had issues with the digital communication suite; emails often fail to send from my outbox consistently.

“Review

Pros

With Mogo Azure, I don't worry about manual backups or viruses impacting my system. Overall, my experience with Mogo has been highly positive!

Cons

I have not encountered any cons. Technical support has been exceptional, promptly addressing any issues we encounter.