Mogo

16 years with MOGO dental software

Pros

I find the program offers complete functionality for a modern dental office at a reasonable price, with excellent support whenever I need it. Plus, being an early cloud-based program means I can easily access it from anywhere.

Cons

Occasionally, we face update issues that take a few days to resolve.

Mogo Azure (Cloud based) is the worst program ever for dentists

Pros

Personally, there's nothing about this program that I like. I believe Dentrix or Eaglesoft would be a better choice.

Cons

This year, we switched to cloud-based software, and it's been a nightmare. The response time just to open a patient chart is ridiculous. It takes multiple clicks to do even basic tasks like making appointments or entering treatment. The system randomly freezes and shuts down several times a day. I wouldn't recommend Mogo for a dental office. I dread using it every day.

MOGO Cloud

Pros

I appreciate the option for monthly payments instead of facing a huge amount due at the beginning or end of the year, which can be uncertain. Knowing our patients' privacy is protected under HIPAA is reassuring. I also love the text and email confirmation capabilities!

Cons

The software has become slower. Sometimes, the text confirmation delays the program, making it hard to work with my patients. The monthly reminders are excessive and don't adjust when I ask for a next-day reminder.

Mogo

Pros

What stands out to me about MOGO is how easy it is to use. Hovering over any button provides a clear description of its function, making training a breeze.

Cons

Personally, I have no complaints about the software. It's regularly updated, and new features are added with each update.

Highly recommend Mogo Azure

Pros

I've been using Mogo for over 15 years. It's incredibly user-friendly, and their technical support staff is excellent, they promptly return my calls. Recently switching to Mogo Cloud was seamless and crucial, as it protected my patient information during a ransomware attack on my server.

Cons

Learning Mogo was initially time-consuming due to its extensive features. Now, my office is comfortable with the program after figuring out the best components. Technical support was instrumental during our learning phase.

It has come a long way

Pros

It is very easy to create multiple treatment plan options and quickly review daily chart notes without navigating through multiple screens. Their responsiveness to improving the software based on user feedback has been impressive.

Cons

Initially, training and basic functions were lacking. The software required patients to create a new medical history every visit, causing confusion. Despite some issues with insurance estimates and integrating schick xray sensors, the software team is responsive to feedback.

The cloud saved us

Pros

I'm not very computer-savvy, so we rely a lot on MOGO and a private IT consultant for protection. MOGO recently saved us from a potential disaster when our IT consultant didn't deliver. We're incredibly grateful to MOGO!

Cons

One drawback of Mogo is the difficulty in reaching a live person; however, in our recent experience, the support team proactively reached out, keeping us informed and easing our stress significantly.

Mogo is simply the most complete and easy to use Office menagement system out there.

Pros

Mogo has been our choice for over 20 years due to its ease of use and how straightforward it is to train employees. It has grown with us from a single computer to a robust 20-workstation cloud-based system, supporting us every step of the way.

Cons

Security issues allow anyone to change fees, posing a fraud risk. I'd like the program to be more compatible with touch screen technology.

MOGO has worked well for our office over the past 10+ yrs. The support team has been great!

Pros

I love all the customizable features, reports, and how easy it is to import x-rays and documents. The ability to search for patients using any information in any column is incredibly useful. The schedule is clear and customizable, and the electronic claims feature ensures nothing is missed.

Cons

It's frustrating that only one person can access the transaction screen at a time. We could benefit from local support for in-office training and more customizable statements. The training videos are outdated, though new ones have been added recently.

Received remote support from rep who was extremely polite and very knowledgeable!

Pros

Mogo has been consistently reliable, offering great customization options. Their professional support staff is always there to help resolve any issues promptly.

Cons

The automatic cloud feature deployment was confusing initially but manageable once understood.