softwareMyClientsPlus EHR Software Reviews
24 Reviews
Overall Rating
3.6
24 Reviews
Rating Distribution
5
(8)
4
(5)
3
(4)
2
(7)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.6
24 Reviews
Rating Distribution
5
(8)
4
(5)
3
(4)
2
(7)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
Outstanding service
Outstanding service
Pros
Their customer service is outstanding, and I have escaped from a technical pit time and time again with my dedicated representative.
Cons
There is no other software to compare it to, so I do not find anything bad to say about it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Alexandra
Dr Alexandra Burgs Clinic, 1 employees
Nov 20, 2022
Functionality and ease of use
Functionality and ease of use
Pros
They provide excellent support, and the app is significantly faster than the previous version.Its also reasonably priced as compared to other softwares.
Cons
I dont like that If you make a mistake with a charge, you have to uninstall the whole session and start again, which can take a lot of time.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
John
Center of Arizona, 10-49 employees
May 04, 2021
A software that meets all your needs.
A software that meets all your needs.
Pros
I am not a very computer sound person and I usually do all my billings myself but I can say this with confidence that this software is perfect for a small company like mine. The plus point is that this doesnt crashes often like all the other softwares Ive used. The technical support is also very helpful and responsive.
Cons
Not much to say here because Ive just started using this software and till now Its working perfectly fine for me.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Alexandra
Alexandra Burg LISW BCD ACSW LLC, 1 employees
Apr 12, 2021
An Acceptable Software But Amazing Customer Support!
An Acceptable Software But Amazing Customer Support!
Pros
One thing I love about My Client Plus is their customer support, theyre always responsive and helpful. Whenever I have an issue they walk me through the whole thing until the issue is resolved. A thumbs up for the team. Well Done Guys!
Cons
Its a little hard to operate and the guidelines are not very clear.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Suzan
Hopeful Heart LLC, 1 employees
Apr 12, 2021
Hands down, The best software!
Hands down, The best software!
Pros
I love this software because its easy to use, no fancy tech experience required to operate; Also they have a lot of templates to choose from which makes it easier to customise. Scheduling appointments and sending reminders has become most convenient. I highly recommend this software.
Cons
Just one thing, I do wish that the notes saved automatically without having to save them because I have lost a few due to this which can be annoying sometimes, other than this I would give this software a 10/10.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Sue
In-Home Psychotherapy, 1 employees
Apr 12, 2021
Unhandy
Unhandy
Pros
Its a good software once you get the hang of it.
Cons
I would say this software is not for everyone to operate. The format is not very user friendly and it takes a long time to learn stuff on it also their customer support isnt very responsive.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
4
Rubin
Univ of Arizona, 10-49 employees
Apr 12, 2021
Simple and Reliable.
Simple and Reliable.
Pros
Its a very simple and easy to use software especially the billing portion.One click and everything is filled in for the insurance portion. The layout is easy to navigate and follow through.
Cons
The only problem with this software is that theres no easier way to make corrections. Also sometimes, the notes go missing and there is no report button for it.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Kim
Attachment Center of Kansas, 2-9 employees
Apr 12, 2021
MyClientsplus; definitely putting their clients first!
MyClientsplus; definitely putting their clients first!
Pros
This software is easily accessible and effortless to operate. The billing portion has to be one of my favourites, I have never used a software with such admirable strategic management; also the new updated layout is definitely a winner!
Cons
Technical support is always there if any problem arises and usually gets the work done but it does take a good amount of time to fix a mistake and i do wish they had a more convenient way of doing it.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Matt
Accurate Medical Billing, Inc., 10-49 employees
Apr 01, 2021
Positive feedback
Positive feedback
Pros
Once you learn to work it its great. Billing is so convenient and has brought me a lot of relief.
Cons
None. I had questions and the staff always answer.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Rose
Rose Yu-Chin, 1 employees
Mar 27, 2021
Its upsetting
Its upsetting
Pros
The software is actually user-friendly
Cons
The customer service is terrible and I have an overcharge which they have failed to rectify in two months.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
5
Debbie
Geggs Counsellng Solution, 1 employees
Mar 25, 2021
Its no longer usable
Its no longer usable
Pros
It is not that expensive and when we told them about the lack of templates they said they would add more.
Cons
The standard has gone down and we never heard back on the new templates. The software cannot integrate with other programs either.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Daniel
Darby Creek Counseling, 2-9 employees
Mar 23, 2021
Customer service is so bad
Customer service is so bad
Pros
It used to be a good company but now they have lost my trust.
Cons
The customer service never answers the phone and they are so many hidden charges and the cost is just not worth it.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
Jeanne
Mental Health Care, 1 employees
Mar 19, 2021
Processes much faster and streamlined
Processes much faster and streamlined
Pros
They provide a high level of service and the software is much faster than the previous one. They are very professional in their client dealings. We recommend MedWorxs to all medical practices.
Cons
NA
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Vicki
WIBS, 2-9 employees
Mar 18, 2021
Made my life easier
Made my life easier
Pros
It comes at a reasonable price and I can manage my entire practice. Billing is much quicker and all my patient information is stored on a secure server.
Cons
I am waiting for someone to come and install it on my new system.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Colin
Chicago Harm Reduction Therapy Center, 1 employees
Mar 18, 2021
Made my job so much easier
Made my job so much easier
Pros
It has an intuitive design and I can complete any task in half the time. The secure encryption ensures our records are safe.
Cons
It does not work as well on the latest operating system and some functions need to be updated to increase compatibility.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Colin
True Health and Welfare, 10-49 employees
Mar 16, 2021
An outdated system
An outdated system
Pros
The price seemed too good to be true
Cons
I am no longer using MyClientsPlus because it has a very old antiquated interface.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
4
Megan
Nest Counselling and Wellness, 1 employees
Mar 13, 2021
Best for billing
Best for billing
Pros
This billing software is the only one we have used where we did not face any technical difficulties with the cloud. It has also increased our insurance reimbursement rate.
Cons
Any problems we had were solved by them promptly.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Teodora
Nassau Psychiatric Services Private Clinic, 10-49 employees
Mar 13, 2021
Not great for bigger clinics
Not great for bigger clinics
Pros
It was great for the price when I was only seeing a few patients everyday and I could easily print the files for them and for tax purposes.
Cons
It is difficult to keep track of all the paper receipts and I do not see myself using it any more.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Parvati
Parvatis Practice, 1 employees
Mar 12, 2021
Wonderful customer support staff
Wonderful customer support staff
Pros
I switched to MyClientsPlus because it offered a better program with a simpler interface. It is now much more convenient for me to file notes and post them online. The customer service is the reason I have stuck with this program despite the initial problems I faced. They do not rest until you are satisfied with their reply.
Cons
It took a long time to move my files from the previous software and I had to wait for the insurance company to process pending claims.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Sari
MyClientsPlus EHR Software, 1 employees
Mar 06, 2021
MyClientsPlus did not impress me
MyClientsPlus did not impress me
Pros
The only thing I like is that the software lets me save the templates so I can quickly add notes and other details to a patients file
Cons
The layout is very odd and the constant lagging makes it not easy to use at all. The website is an aesthetic nightmare and I have a hard time locating the feature buttons.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Dani
Management, 1 employees
Mar 05, 2021
Great for people with no tech related knowledge!
Great for people with no tech related knowledge!
Pros
I am not a tech-savvy person but this software has still been very easy to use!
Cons
Nothing, this is the first software I have ever used and I have really liked it.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Alexandra
Alexandra Burg LISW BCD ACSW LLC, 1 employee employees
Sep 03, 2020
Outdated
Outdated
Pros
It is good if you are searching for a low-cost EHR, otherwise, you have many options.
Cons
The system seems to be outdated to me. It looks like it doesn’t belong from this time. It is neither modern nor clean like any other expensive programs.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Megan
Nest Counseling and Wellness, 1 employee employees
Nov 25, 2019
The integration is not that great.
The integration is not that great.
Pros
As compared to many other software, this one was inexpensive. It was also easy to gradually add more users to it.
Cons
The system is not well integrated. The templates that the system provides do not meet the legal requirements here in Ohio and they have refused to add the templates that we require. They are not reliable in any matter. The quality seems to have taken a hit, its just going backward. They have also increased the price of it.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
4
Daniel
Darby Creek Counseling, 2-10 employees employees
May 15, 2019
Incredible customer support
Incredible customer support
Pros
MyClientsPlus EHR Software Credit card billing is very efficient. It is not only easy for me, but it is easy for my customers as well. Billing insurance companies are equally easy and efficient.
Cons
I have no problem with this product, but the customer care department could be more helpful at dire times.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Alan
Alan Sumwalt Psychotherapies, LLC, 1 employee employees
Nov 22, 2018
Filters
Outstanding service
Outstanding service
Pros
Their customer service is outstanding, and I have escaped from a technical pit time and time again with my dedicated representative.
Cons
There is no other software to compare it to, so I do not find anything bad to say about it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Alexandra
Dr Alexandra Burgs Clinic, 1 employees
Nov 20, 2022
Functionality and ease of use
Functionality and ease of use
Pros
They provide excellent support, and the app is significantly faster than the previous version.Its also reasonably priced as compared to other softwares.
Cons
I dont like that If you make a mistake with a charge, you have to uninstall the whole session and start again, which can take a lot of time.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
John
Center of Arizona, 10-49 employees
May 04, 2021
A software that meets all your needs.
A software that meets all your needs.
Pros
I am not a very computer sound person and I usually do all my billings myself but I can say this with confidence that this software is perfect for a small company like mine. The plus point is that this doesnt crashes often like all the other softwares Ive used. The technical support is also very helpful and responsive.
Cons
Not much to say here because Ive just started using this software and till now Its working perfectly fine for me.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Alexandra
Alexandra Burg LISW BCD ACSW LLC, 1 employees
Apr 12, 2021
An Acceptable Software But Amazing Customer Support!
An Acceptable Software But Amazing Customer Support!
Pros
One thing I love about My Client Plus is their customer support, theyre always responsive and helpful. Whenever I have an issue they walk me through the whole thing until the issue is resolved. A thumbs up for the team. Well Done Guys!
Cons
Its a little hard to operate and the guidelines are not very clear.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Suzan
Hopeful Heart LLC, 1 employees
Apr 12, 2021
Hands down, The best software!
Hands down, The best software!
Pros
I love this software because its easy to use, no fancy tech experience required to operate; Also they have a lot of templates to choose from which makes it easier to customise. Scheduling appointments and sending reminders has become most convenient. I highly recommend this software.
Cons
Just one thing, I do wish that the notes saved automatically without having to save them because I have lost a few due to this which can be annoying sometimes, other than this I would give this software a 10/10.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Sue
In-Home Psychotherapy, 1 employees
Apr 12, 2021
Unhandy
Unhandy
Pros
Its a good software once you get the hang of it.
Cons
I would say this software is not for everyone to operate. The format is not very user friendly and it takes a long time to learn stuff on it also their customer support isnt very responsive.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
4
Rubin
Univ of Arizona, 10-49 employees
Apr 12, 2021
Simple and Reliable.
Simple and Reliable.
Pros
Its a very simple and easy to use software especially the billing portion.One click and everything is filled in for the insurance portion. The layout is easy to navigate and follow through.
Cons
The only problem with this software is that theres no easier way to make corrections. Also sometimes, the notes go missing and there is no report button for it.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Kim
Attachment Center of Kansas, 2-9 employees
Apr 12, 2021
MyClientsplus; definitely putting their clients first!
MyClientsplus; definitely putting their clients first!
Pros
This software is easily accessible and effortless to operate. The billing portion has to be one of my favourites, I have never used a software with such admirable strategic management; also the new updated layout is definitely a winner!
Cons
Technical support is always there if any problem arises and usually gets the work done but it does take a good amount of time to fix a mistake and i do wish they had a more convenient way of doing it.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Matt
Accurate Medical Billing, Inc., 10-49 employees
Apr 01, 2021
Positive feedback
Positive feedback
Pros
Once you learn to work it its great. Billing is so convenient and has brought me a lot of relief.
Cons
None. I had questions and the staff always answer.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Rose
Rose Yu-Chin, 1 employees
Mar 27, 2021
Its upsetting
Its upsetting
Pros
The software is actually user-friendly
Cons
The customer service is terrible and I have an overcharge which they have failed to rectify in two months.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
5
Debbie
Geggs Counsellng Solution, 1 employees
Mar 25, 2021
Its no longer usable
Its no longer usable
Pros
It is not that expensive and when we told them about the lack of templates they said they would add more.
Cons
The standard has gone down and we never heard back on the new templates. The software cannot integrate with other programs either.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Daniel
Darby Creek Counseling, 2-9 employees
Mar 23, 2021
Customer service is so bad
Customer service is so bad
Pros
It used to be a good company but now they have lost my trust.
Cons
The customer service never answers the phone and they are so many hidden charges and the cost is just not worth it.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
Jeanne
Mental Health Care, 1 employees
Mar 19, 2021
Processes much faster and streamlined
Processes much faster and streamlined
Pros
They provide a high level of service and the software is much faster than the previous one. They are very professional in their client dealings. We recommend MedWorxs to all medical practices.
Cons
NA
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Vicki
WIBS, 2-9 employees
Mar 18, 2021
Made my life easier
Made my life easier
Pros
It comes at a reasonable price and I can manage my entire practice. Billing is much quicker and all my patient information is stored on a secure server.
Cons
I am waiting for someone to come and install it on my new system.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Colin
Chicago Harm Reduction Therapy Center, 1 employees
Mar 18, 2021
Made my job so much easier
Made my job so much easier
Pros
It has an intuitive design and I can complete any task in half the time. The secure encryption ensures our records are safe.
Cons
It does not work as well on the latest operating system and some functions need to be updated to increase compatibility.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Colin
True Health and Welfare, 10-49 employees
Mar 16, 2021
An outdated system
An outdated system
Pros
The price seemed too good to be true
Cons
I am no longer using MyClientsPlus because it has a very old antiquated interface.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
4
Megan
Nest Counselling and Wellness, 1 employees
Mar 13, 2021
Best for billing
Best for billing
Pros
This billing software is the only one we have used where we did not face any technical difficulties with the cloud. It has also increased our insurance reimbursement rate.
Cons
Any problems we had were solved by them promptly.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Teodora
Nassau Psychiatric Services Private Clinic, 10-49 employees
Mar 13, 2021
Not great for bigger clinics
Not great for bigger clinics
Pros
It was great for the price when I was only seeing a few patients everyday and I could easily print the files for them and for tax purposes.
Cons
It is difficult to keep track of all the paper receipts and I do not see myself using it any more.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Parvati
Parvatis Practice, 1 employees
Mar 12, 2021
Wonderful customer support staff
Wonderful customer support staff
Pros
I switched to MyClientsPlus because it offered a better program with a simpler interface. It is now much more convenient for me to file notes and post them online. The customer service is the reason I have stuck with this program despite the initial problems I faced. They do not rest until you are satisfied with their reply.
Cons
It took a long time to move my files from the previous software and I had to wait for the insurance company to process pending claims.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Sari
MyClientsPlus EHR Software, 1 employees
Mar 06, 2021
MyClientsPlus did not impress me
MyClientsPlus did not impress me
Pros
The only thing I like is that the software lets me save the templates so I can quickly add notes and other details to a patients file
Cons
The layout is very odd and the constant lagging makes it not easy to use at all. The website is an aesthetic nightmare and I have a hard time locating the feature buttons.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Dani
Management, 1 employees
Mar 05, 2021
Great for people with no tech related knowledge!
Great for people with no tech related knowledge!
Pros
I am not a tech-savvy person but this software has still been very easy to use!
Cons
Nothing, this is the first software I have ever used and I have really liked it.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Alexandra
Alexandra Burg LISW BCD ACSW LLC, 1 employee employees
Sep 03, 2020
Outdated
Outdated
Pros
It is good if you are searching for a low-cost EHR, otherwise, you have many options.
Cons
The system seems to be outdated to me. It looks like it doesn’t belong from this time. It is neither modern nor clean like any other expensive programs.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Megan
Nest Counseling and Wellness, 1 employee employees
Nov 25, 2019
The integration is not that great.
The integration is not that great.
Pros
As compared to many other software, this one was inexpensive. It was also easy to gradually add more users to it.
Cons
The system is not well integrated. The templates that the system provides do not meet the legal requirements here in Ohio and they have refused to add the templates that we require. They are not reliable in any matter. The quality seems to have taken a hit, its just going backward. They have also increased the price of it.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
4
Daniel
Darby Creek Counseling, 2-10 employees employees
May 15, 2019
Incredible customer support
Incredible customer support
Pros
MyClientsPlus EHR Software Credit card billing is very efficient. It is not only easy for me, but it is easy for my customers as well. Billing insurance companies are equally easy and efficient.
Cons
I have no problem with this product, but the customer care department could be more helpful at dire times.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Alan
Alan Sumwalt Psychotherapies, LLC, 1 employee employees
Nov 22, 2018