Net Health Reviews

“Top-notch support every time”

Pros

Whenever I run into an issue their customer service is outstanding. In about a minute I can usually get a representative on the phone and they can even connect to my computer right away to help. They're consistently fast, efficient and genuinely kind. Easily the best customer service I've dealt with.

Cons

No complaints from me.

“user-friendly with helpful support”

Pros

Net Health has been very user friendly and simple to navigate. The customer support team has also been solid whenever help is needed and the copy feature is especially useful since it lets me reuse parts of previous evaluations instead of starting from scratch each time.

Cons

The only downside I've noticed is that there can be server issues around the beginning or end of the month during closeout.

“Quick access to the right details”

Pros

Getting into the system is simple and all the pertinent details are available in one place which helps me identify the right documentation and code accurately.

Cons

Printing the full record results in duplicate pages.

“clean interface !”

Pros

Right away the interface feels polished and user-friendly. Navigation is simple, the system is very detailed and the customer support has been amazing whenever help is needed.

Cons

One minor annoyance is that it sometimes asks for password changes more often than expected.

“flexible charting options”

Pros

Having the choice to complete documentation using auto-generated selections or type my own notes into each section is really helpful.

Cons

Some actions in the system only work if certain tabs are closed first which can be a bit inconvenient.

“Solid features!!”

Pros

Navigation is very user-friendly. It includes advanced tools that help manage health-related tasks and data efficiently. On top of that, the customer support team is responsive and genuinely helpful when assistance is needed.

Cons

the platform runs into technical glitches or performance hiccups. It also depends on having a strong internet connection to work properly. The subscription price is on the higher side compared with other similar services.

“Convenient scheduler and visit tracking”

Pros

The scheduler works really well and keeping track of authorizations and visits is very manageable with it.

Cons

Rolling out new features or software updates can be a bit challenging at times.

“first aid staff love it!”

Pros

Our first aid team really enjoys using it and it has made their day-to-day work much easier.

Cons

we have to fully reboot the system when a user session freezes up which is very rare though.

“constant errors and slow documentation”

Pros

Honestly there's not much positive to say. If the only other option were handwritten documentation, then this would be slightly better than that.

Cons

The way the features are organized is frustrating and moving through the documentation feels buggy rather than fluid. I run into constant errors when trying to view or print documentation and it takes a long time for records to load on the screen. On top of that, there are too many limitations on what can be viewed at the same time.

“weak support”

Pros

Net Health gives us the information we need and integrates with a wide range of other EHR systems.

Cons

Support feels very limited. When a technical problem comes up, it can take days or even weeks to get an answer or have someone follow up with the business.

“Powerful scheduling and analytics”

Pros

Scheduling is simple, EMR charting works well and the analytics provide a lot of useful insight.

Cons

The wizard and widget setup can be a bit challenging and adding late fees to bills isn't very simple.

“NetHealth Wound Care EHR”

Pros

Customer service is exceptional. The software supports comprehensive medical record management, insurance billing/coding, and compliance with regulatory guidelines. Its fully customizable interface avoids the assembly-line format common in many EHRs, which can hinder critical thinking skills.

Cons

As with all systems, there is always a wish list of things that you think might make your life easier. However, that wish list is specific to our setting and may not be applicable to every facility that uses NetHealth. They do offer a venue called "Communities" by which users can make change requests for consideration and allows other users to give feedback as to its usefulness of lack thereof.

“Frustrating and time-consuming”

Pros

There really weren't any positives for me. It was a terrible experience overall and finishing an eval can easily take an hour or more.

Cons

Pretty much everything felt wrong with this software. It's the worst product I've used in this market and getting around the system is very confusing.

“missing basic emr functions”

Pros

The billing features are one of the few parts we do appreciate since they make that side of the work more manageable.

Cons

We really regret being convinced to buy this EMR because it felt like an upgrade at the time but it has turned out to be the opposite. There is no way to fax documents out of the system, no way to assign a task to a staff member from where the patient chart opens and the tissue analytics tool is not helpful for wound measurement because every measurement has to be corrected manually. We have contacted support so many times that they are probably tired of hearing from us. The delay was especially frustrating when our providers needed prescribing capabilities which took 2.5 months to get. We were told to post all of our concerns in the "communities" section and we did but we are still waiting on basic functions that even older, cheaper EMRs already offer, like faxing referrals, reliable e-prescribing and tissue imaging apps that actually work.

“Great software system for Rehab providers in SNFs that require integration with PCC Nursing”

Pros

The system meets and exceeds all our SNF's rehab documentation needs, from certifications to progress reports and billing. The support team is prompt and effective in resolving any issues.

Cons

Some of my therapists feel the evaluations/certifications are too involved and time consuming due to too many options required to be completed. But once trained well, they understand how to use the system in a more efficient way.

“Therapy software review for SNF facilities”

Pros

The organizational support from this software is invaluable.

Cons

I dont have any cons. It truly is a wonderful program.

“Net Health for Wound Care Documentation”

Pros

Being web-based allows seamless access from different workstations, which is crucial in a healthcare setting or for remote support.

Cons

I personally experienced a few instances where I would enter documentation on one page, and it would not save. While I am not sure, I think this may due to the page timing out. While I understand pages need to time out in electronic medical records for privacy reasons, this was a little detrimental to my workflow. It did not occur very often though.

“Much better navigation”

Pros

Switching over from Net Health really changed my perspective. I used to think that system was the best available but after using Net Health regularly, I realized this one is much more user-friendly and far easier to navigate.

Cons

The only downside is that getting support can sometimes take a while and the wait for help feels longer than it should.

“Wonderful support all around”

Pros

Across the organization the support has been excellent and the staff is always helpful and responsive.

Cons

I honestly don't have any complaints. It's truly a wonderful program.

“Fast support that delivers”

Pros

Whenever questions come up, their team is willing to go the extra mile to make sure everything is clearly answered and understood. The standout feature for me when I get stuck is Fast Support.. I can share my screen and they help pinpoint the exact issue right away.

Cons

A few features do glitch from time to time but a quick call to Net Health usually gets the problem resolved.