Net Health Reviews

“Top-notch support every time

Pros

Whenever I run into an issue their customer service is outstanding. In about a minute I can usually get a representative on the phone and they can even connect to my computer right away to help. They're consistently fast, efficient and genuinely kind. Easily the best customer service I've dealt with.

Cons

No complaints from me.

“user-friendly with helpful support

Pros

Net Health has been very user friendly and simple to navigate. The customer support team has also been solid whenever help is needed and the copy feature is especially useful since it lets me reuse parts of previous evaluations instead of starting from scratch each time.

Cons

The only downside I've noticed is that there can be server issues around the beginning or end of the month during closeout.

“Quick access to the right details

Pros

Getting into the system is simple and all the pertinent details are available in one place which helps me identify the right documentation and code accurately.

Cons

Printing the full record results in duplicate pages.

“clean interface !

Pros

Right away the interface feels polished and user-friendly. Navigation is simple, the system is very detailed and the customer support has been amazing whenever help is needed.

Cons

One minor annoyance is that it sometimes asks for password changes more often than expected.

“flexible charting options

Pros

Having the choice to complete documentation using auto-generated selections or type my own notes into each section is really helpful.

Cons

Some actions in the system only work if certain tabs are closed first which can be a bit inconvenient.

“Solid features!!

Pros

Navigation is very user-friendly. It includes advanced tools that help manage health-related tasks and data efficiently. On top of that, the customer support team is responsive and genuinely helpful when assistance is needed.

Cons

the platform runs into technical glitches or performance hiccups. It also depends on having a strong internet connection to work properly. The subscription price is on the higher side compared with other similar services.

“Convenient scheduler and visit tracking

Pros

The scheduler works really well and keeping track of authorizations and visits is very manageable with it.

Cons

Rolling out new features or software updates can be a bit challenging at times.

“first aid staff love it!

Pros

Our first aid team really enjoys using it and it has made their day-to-day work much easier.

Cons

we have to fully reboot the system when a user session freezes up which is very rare though.

“constant errors and slow documentation

Pros

Honestly there's not much positive to say. If the only other option were handwritten documentation, then this would be slightly better than that.

Cons

The way the features are organized is frustrating and moving through the documentation feels buggy rather than fluid. I run into constant errors when trying to view or print documentation and it takes a long time for records to load on the screen. On top of that, there are too many limitations on what can be viewed at the same time.

“weak support

Pros

Net Health gives us the information we need and integrates with a wide range of other EHR systems.

Cons

Support feels very limited. When a technical problem comes up, it can take days or even weeks to get an answer or have someone follow up with the business.

“Powerful scheduling and analytics

Pros

Scheduling is simple, EMR charting works well and the analytics provide a lot of useful insight.

Cons

The wizard and widget setup can be a bit challenging and adding late fees to bills isn't very simple.

“NetHealth Wound Care EHR

Pros

Customer service is exceptional. The software supports comprehensive medical record management, insurance billing/coding, and compliance with regulatory guidelines. Its fully customizable interface avoids the assembly-line format common in many EHRs, which can hinder critical thinking skills.

Cons

As with all systems, there is always a wish list of things that you think might make your life easier. However, that wish list is specific to our setting and may not be applicable to every facility that uses NetHealth. They do offer a venue called "Communities" by which users can make change requests for consideration and allows other users to give feedback as to its usefulness of lack thereof.

“Frustrating and time-consuming

Pros

There really weren't any positives for me. It was a terrible experience overall and finishing an eval can easily take an hour or more.

Cons

Pretty much everything felt wrong with this software. It's the worst product I've used in this market and getting around the system is very confusing.

“missing basic emr functions

Pros

The billing features are one of the few parts we do appreciate since they make that side of the work more manageable.

Cons

We really regret being convinced to buy this EMR because it felt like an upgrade at the time but it has turned out to be the opposite. There is no way to fax documents out of the system, no way to assign a task to a staff member from where the patient chart opens and the tissue analytics tool is not helpful for wound measurement because every measurement has to be corrected manually. We have contacted support so many times that they are probably tired of hearing from us. The delay was especially frustrating when our providers needed prescribing capabilities which took 2.5 months to get. We were told to post all of our concerns in the "communities" section and we did but we are still waiting on basic functions that even older, cheaper EMRs already offer, like faxing referrals, reliable e-prescribing and tissue imaging apps that actually work.

“Great software system for Rehab providers in SNFs that require integration with PCC Nursing

Pros

The system meets and exceeds all our SNF's rehab documentation needs, from certifications to progress reports and billing. The support team is prompt and effective in resolving any issues.

Cons

Some of my therapists feel the evaluations/certifications are too involved and time consuming due to too many options required to be completed. But once trained well, they understand how to use the system in a more efficient way.

“Therapy software review for SNF facilities

Pros

The organizational support from this software is invaluable.

Cons

I dont have any cons. It truly is a wonderful program.

“Net Health for Wound Care Documentation

Pros

Being web-based allows seamless access from different workstations, which is crucial in a healthcare setting or for remote support.

Cons

I personally experienced a few instances where I would enter documentation on one page, and it would not save. While I am not sure, I think this may due to the page timing out. While I understand pages need to time out in electronic medical records for privacy reasons, this was a little detrimental to my workflow. It did not occur very often though.

“Much better navigation

Pros

Switching over from Net Health really changed my perspective. I used to think that system was the best available but after using Net Health regularly, I realized this one is much more user-friendly and far easier to navigate.

Cons

The only downside is that getting support can sometimes take a while and the wait for help feels longer than it should.

“Wonderful support all around

Pros

Across the organization the support has been excellent and the staff is always helpful and responsive.

Cons

I honestly don't have any complaints. It's truly a wonderful program.

“Fast support that delivers

Pros

Whenever questions come up, their team is willing to go the extra mile to make sure everything is clearly answered and understood. The standout feature for me when I get stuck is Fast Support.. I can share my screen and they help pinpoint the exact issue right away.

Cons

A few features do glitch from time to time but a quick call to Net Health usually gets the problem resolved.

“Reliable caseload organization

Pros

Keeping our caseload organized is much more manageable with Net Health and it has become a key part of how we stay on top of daily operations. The integration with our Nursing EMR works smoothly which makes everything flow better. On top of that, the Net Health team has been responsive and proactive anytime an issue comes up.

Cons

The biggest hurdle has been customizations although that area has definitely been improving.

“simple clinical pathways

Pros

The clinical pathway libraries are a big plus because they help our clinicians stay focused on the patient. The features feel simple and are designed in a way that really makes sense for therapists.

Cons

Like many large organizations that have expanded quickly, Net Health seems to need more attention on its support structure to keep up with its growing business.

“all-in-one workflow win

Pros

Everything being in one place has been fantastic. The system is user-friendly, packed with useful functionality and being able to import FOTO surveys, fax plans of care straight to the referring provider and bring in home exercise programs all within the same platform is incredibly helpful.

Cons

Sometimes there are occasional system issues but they usually get resolved pretty quickly.

“customized documentation that flows

Pros

Having documentation tailored not just to the patient's condition but also to each therapist has been a huge plus. You can choose the purpose of the evaluation and even select the special tests you prefer to use. I really appreciate how the documentation moves logically from the evaluation to the treatment note, then to the progress note and finally to discharge. It cuts out the need to dig through older notes or depend on memory to remember which special tests should be considered. The setup for connecting with our existing billing system and medical record storage also went very well and Net Health coordinated effectively with other departments to make sure billing, storage and staff training were all handled successfully.

Cons

There are still a few minor glitches. The biggest issue with our setup is that every account has to be closed at the end of each month and then reopened as a new account. If there's a gap in care even just a month, a new account has to be created manually. Also, if the treatment cycle wording is different from the original one, the documentation flow stops. The system reads it as a new cycle so the notes no longer carry over from the previous cycle.

“reliable compliance and SUPPORTIVE team

Pros

Since opening my clinic 15 years ago Net Health has been the EMR I've relied on the whole time. It has changed hands a few times over the years but the software has continued to grow and improve in meaningful ways. One of the biggest positives is the team behind it.. their responsiveness and dedication to the product really stand out. The system does an excellent job of keeping clinicians highly compliant with both documentation and billing which gives a lot of confidence that what is documented and billed is exactly what gets submitted to the patient's insurance. For practice owners and managers, it also helps ensure clinician notes get finished quickly especially when using the text replacement tools and templates that save a lot of time.

Cons

Biggest area that still needs improvement is reporting and analytics especially to help administrators save time and gather data more efficiently. Aside from that, there are no major concerns right now. The team is always working to improve the product and does a good job of listening to user feedback.

“great one-on-one support

Pros

Whenever issues or concerns come up, they're willing to spend the time with us one on one if needed to help work through them and get things resolved.

Cons

The only downside is that getting enhancements added can take some time.

“best pcc integration

Pros

Working with PCC helps me do my job more efficiently. I can enter information into my MDS and it makes the workflow more manageable.

Cons

There are times when getting a report to run in the system can be difficult.

“Fast patient scheduling

Pros

Booking appointments is simple for patients and it also helps staff manage and prioritize cases so urgent situations can be handled more quickly.

Cons

One issue is that installing new updates takes longer than with other similar programs.

“useful tools but crash issues

Pros

Navigation feels user friendly and there are several options available for documentation and collecting data.

Cons

Bugs and glitches can lead to system crashes which slows down getting required documentation completed.

“Smooth EMR integration

Pros

Net Health fit right in with our existing EMR system without any trouble. The implementation team was excellent to work with and users were able to get comfortable with the software pretty quickly.

Cons

The regular upgrades are definitely a plus but every now and then they introduce small glitches.

“outdated and frustrating system

Pros

Absolutely nothing about this software works in its favor. Reading previous treatments or evaluations takes endless clicking and there isn't even a shared medical history across disciplines.

Cons

Any favorable reviews I've seen seem to be from three or more years ago. Honestly I doubt those came from actual therapists and suspect they were written by paid professional reviewers.

“Quick insurance authorization docs

Pros

Getting the documentation I need for insurance authorizations is very simple which has been a big help.

Cons

Customer service can be a bit slow to respond although I've only needed to contact support on rare occasions.

“Flexible scheduling that works

Pros

Scheduling clients is really simple and making changes when needed is simple too.

Cons

Charting feels pretty finicky especially compared with other programs I've used.

“GREAT workflow for therapists

Pros

Net Health does a really good job of connecting the different parts of home health therapy into one system. It gives therapists and other users a product that supports a solid workflow and helps keep the day moving efficiently.

Cons

Like with most home health software, working around a lost Wi-Fi connection can be frustrating and take extra time. Training and onboarding new hires also requires a decent amount of time.

“affordable fit for a small clinic

Pros

It was reasonably priced and worked well enough for a small clinic's needs.

Cons

The billing side involved far too many manual steps and customer support was awful. Getting through to an agent meant sitting on hold for hours and messages often went unanswered.

“Worst billing mess

Pros

Absolutely nothing about this billing software has worked well for me. In 35 years of using billing systems, this has been the worst one by far.

Cons

Migration was a disaster because nothing transferred over correctly or completely. On top of that, the system is incredibly complicated and nothing about the navigation feels simple.

“reliable support and simpler licensing

Pros

Across our team, this has become the standard query tool we rely on. The pricing feels reasonable, the support has been excellent and the platform is simple to work with. A recent change from email-based licensing to key-based tracking has made license administration much easier to manage. On top of that, the support team is always quick to respond and stays with the issue until it is fully resolved.

Cons

One addition I'd still like to see is IntelliSense and autocomplete. The error messages have gotten better but it would be even more helpful if they included more specific guidance and suggestions.

“Frustrating demo process

Pros

At this point I really can't point to any major positives. The website looked fairly organized but it still didn't give enough detail about their products and services to help me make an informed decision.

Cons

After visiting the Net Health website I signed up expecting to get a product demonstration. Instead, I got a phone call from a representative who said it would only be a 10-minute conversation to determine whether their software was the right fit which felt more like I was being screened for a job than requesting a demo. When I asked about the demo I had specifically requested, she told me I couldn't have one until I went through their so-called discovery process first. She then tried to set me up with another person for a 30-minute phone call the next day. I made it clear that I wasn't interested in another call and only wanted the demo that was advertised on their website.

“too many windows

Pros

Built-in EMR templates are a solid part of the system. The dropdown options make it simple to document directly in the patient's EMR and being able to sign notes in real time adds a lot more credibility to the documentation.

Cons

It would be better if more information could be viewed on a single screen instead of having to open multiple windows while looking up details, like copay information. Also, if you don't click "problem" to save notes, they can be lost by the next visit.

“strong SNF and PCC integration

Pros

Net Health is set up really well for SNF workflows and the integration with PCC works very nicely.

Cons

I just wish the setup for outpatient services were better.

“User-friendly hospice workflow

Pros

Right away the biggest benefit was how user-friendly it feels especially since it's built specifically for hospice documentation and nothing else. That focused design makes day-to-day charting much more practical. The support team was also consistently available and the training process went really well thanks to the team and the rest of the support staff.

Cons

Pricing is a bit on the high side although I can see the value in it if my census grows.

“Simple and friendly

Pros

The simple programming is what I especially enjoy about Net Health.

Cons

I haven't run into anything I dislike about it.

“constant server issues

Pros

Getting around the system feels simple and the documentation is simple to find when needed.

Cons

The software has been extremely unreliable with daily connectivity problems, loading errors tied to the Net Health servers and even lost documentation. We never dealt with these kinds of issues in our previous EMR.

“excellent customer support

Pros

Whenever I need help the customer service team is excellent and really stands out.

Cons

There are still some bugs that keep it from working the way I'd prefer.

“Convenient access for PTs

Pros

Very user-friendly for physical therapists and the ability to log in from anywhere is a big plus.

Cons

Everything worked really well. It covered the basic needs for a PT without requiring a lot of extra clicking like other systems do.

“Quick setup for hospice teams

Pros

The setup is simple to understand and manage. As the administrator of Integrated Hospice, it has really helped reduce my workload especially whenever we bring on new staff and need to train and educate them on the system.

Cons

At this point every aspect of the software has met our needs.

“follow-ups and DCs made simple

Pros

Handling follow-ups and DCs is simple and that's really the biggest advantage.

Cons

FOTO doesn't feel useful for a lot of diagnoses and is difficult to complete. The fall assessment also isn't very good.

“Solid value

Pros

Working with this platform has been really simple because the features are simple to use and it connects well with the other programs we already rely on. The pricing is also a really good fit for a small private practice like ours.

Cons

It obviously doesn't handle my paperwork for me but it does come with templates that are simple to use and help make that part easier.

“constant updates and smooth workflow

Pros

It's consistently being updated and the system is simple to use.

Cons

There are still occasional lag times and billing can be problematic at times.

“Fast billing and posting

Pros

Billing and posting move really quickly which I genuinely enjoy.

Cons

Once something has been entered, deleting it is very difficult.