Net Health Reviews

“User-friendly hospice workflow”

Pros

Right away the biggest benefit was how user-friendly it feels especially since it's built specifically for hospice documentation and nothing else. That focused design makes day-to-day charting much more practical. The support team was also consistently available and the training process went really well thanks to the team and the rest of the support staff.

Cons

Pricing is a bit on the high side although I can see the value in it if my census grows.

“Simple and friendly”

Pros

The simple programming is what I especially enjoy about Net Health.

Cons

I haven't run into anything I dislike about it.

“constant server issues”

Pros

Getting around the system feels simple and the documentation is simple to find when needed.

Cons

The software has been extremely unreliable with daily connectivity problems, loading errors tied to the Net Health servers and even lost documentation. We never dealt with these kinds of issues in our previous EMR.

“excellent customer support”

Pros

Whenever I need help the customer service team is excellent and really stands out.

Cons

There are still some bugs that keep it from working the way I'd prefer.

“Convenient access for PTs”

Pros

Very user-friendly for physical therapists and the ability to log in from anywhere is a big plus.

Cons

Everything worked really well. It covered the basic needs for a PT without requiring a lot of extra clicking like other systems do.

“Quick setup for hospice teams”

Pros

The setup is simple to understand and manage. As the administrator of Integrated Hospice, it has really helped reduce my workload especially whenever we bring on new staff and need to train and educate them on the system.

Cons

At this point every aspect of the software has met our needs.

“follow-ups and DCs made simple”

Pros

Handling follow-ups and DCs is simple and that's really the biggest advantage.

Cons

FOTO doesn't feel useful for a lot of diagnoses and is difficult to complete. The fall assessment also isn't very good.

“Solid value”

Pros

Working with this platform has been really simple because the features are simple to use and it connects well with the other programs we already rely on. The pricing is also a really good fit for a small private practice like ours.

Cons

It obviously doesn't handle my paperwork for me but it does come with templates that are simple to use and help make that part easier.

“constant updates and smooth workflow”

Pros

It's consistently being updated and the system is simple to use.

Cons

There are still occasional lag times and billing can be problematic at times.

“Fast billing and posting”

Pros

Billing and posting move really quickly which I genuinely enjoy.

Cons

Once something has been entered, deleting it is very difficult.

“Quick access to exercises”

Pros

Using it feels simple and it lets you quickly pull up the exercises and treatments you use most often.

Cons

The only downside is that vital signs can be difficult to locate in the daily notes.

“excellent training experience”

Pros

Training was really well done with a nice mix of online sessions and one-on-one help from a representative.

Cons

I still haven't come across a way to delete a claim once it has already been billed. I also haven't seen a way to fix a payment if it was entered incorrectly. Once it's in the system, it seems like it's locked in.

“Recent update is frustrating”

Pros

The interface is visually appealing and very user-friendly which makes a big difference day to day. It helps clinicians document patient notes and manage schedules without much hassle.

Cons

Ever since the update at the beginning of this year, the system has had ongoing glitches that have been really frustrating. Honestly I wish there were a way to return to the version we had before the migration.

“good software”

Pros

Well the pre-written templates make note documentation a lot faster and more accurate. They also help keep me on track by reminding me what needs to be included in each note.

Cons

Customizing the goal templates for each patient can be a bit challenging when trying to make them feel more personalized.

“Solid usability”

Pros

Getting started with the program was simple but it didn't offer as many advantages as WebPT which is why I ended up switching to a different platform.

Cons

It didn't come with as many useful features and toward the end of my time using it, I ran into a few bugs. Everything was uploaded and stored online as well.

“helpful templates for documentation”

Pros

Working PRN as a Speech Language Pathologist at a SNF, I use this software in my second job and it really cuts down the time I spend on documentation. The templates for evaluations, daily notes and weekly progress notes are especially helpful. It also does a good job of tracking my hours and keeping up with my daily schedule.

Cons

Net Health does have some glitches from time to time especially with logging in and syncing data before I clock out. Since everything has to sync successfully before I can leave, it can be frustrating when that process takes a while to finish.

“faster charting with checkboxes”

Pros

Using check boxes really helps move the documentation process along much faster.

Cons

The phrase options are limited and there aren't advanced medical explanations that let you personalize documentation through check boxes or a similar tool.

“Lots of options and simple”

Pros

Getting started with it was simple and there are plenty of options to work with.

Cons

There are occasional system glitches now and then but nothing serious enough to really complain about.

“user-friendly navigation throughout”

Pros

Moving around all the tabs is very user-friendly and the navigation is simple to use.

Cons

Only downside is that the care plan can't be updated unless you're inside a nurse's note.

“Rough rollout and weak training”

Pros

From what I've seen the software itself seems promising and should be an improvement over the system we're using now.

Cons

The rollout and training process were really poor. The trainer explained things as if we already knew how to use the system and there were too many features in the test environment that didn't even work properly. It would have made much more sense to begin with a small number of patients for a few days in the real setting. We also weren't given user-friendly handouts to help train the rest of the team. Overall the train-the-trainer approach wasn't handled well because the trainers themselves didn't feel confident with what they had been taught. On top of that, the wait time for IT support is extremely long.