Nextech EMR Reviews

“Functional Software with Usability Challenges

Pros

I like the wide range of functions the software provides, but I must admit that learning how to use them effectively has been a bit challenging for our team.

Cons

One area where the software could improve is its user-friendliness. Some aspects are not very intuitive, and when we reach out to customer service, the assistance provided can vary depending on the representative we speak to.

“Overall great product

Pros

Having used the PM system for 22 years and the EMR system for 9 years, we have found great satisfaction with this software. Its ease of use is commendable, and we appreciate the continuous introduction of new features. The support provided by the company is also excellent, ensuring a smooth experience.

Cons

One area for improvement would be the availability of online scheduling without the need for a third-party vendor. It would be beneficial if the software itself offered this functionality. Additionally, while the text reminder feature is helpful, we wish it provided more customizable options.

“Excellent Features and Support

Pros

I am highly impressed with the softwares user-friendly interface, comprehensive offerings, and the continuous introduction of new features. The support provided by the team has been outstanding as well.

Cons

I have a couple of suggestions for improvement. It would be great if we could offer online scheduling without the need for a third-party vendor. Additionally, I wish the text reminder feature had more customization options.

“Overall great product

Pros

The simplicity of use the array of features it provides and the continuous introduction of new functionalities are noteworthy. The support is also excellent.

Cons

We'd like the capability for online scheduling without relying on a thirdparty vendor. Additionally we wish for enhanced functionalities in the text reminder feature.

“Review

Pros

While I appreciate the functions it provides grappling with understanding them has been a challenge.

Cons

A more userfriendly interface is desired as certain features pose challenges. Customer service contingent on the representative isn't consistently helpful.

“Skyline

Pros

The majority of the processes smoothly transitioned to Nextech.

Cons

Despite the need for numerous reports and a patient merge that doesn't fully meet our requirements we have a list of improvements we'd like Nextech to address.

“Great Patient Electronic Charting

Pros

The ability to customize charting based on provider service etc. is a standout feature.

Cons

As a Med Spa offering noninsurance procedures we would appreciate more retailbased features to enhance our operations.

“7 years of Nextech use

Pros

It encompasses all the necessary elements and if a need arises Nextech usually accommodates it.

Cons

Past positive experiences with Nextech experts onsite contrast with challenges faced in a smaller practice. Without a techsavvy team member the software's full potential remains untapped.

“The Review

Pros

It's easy to navigate and move around and the integration with DermPro and touchmd is a plus.

Cons

Poor integration led to using systems incorrectly requiring extensive cleanup. Learning all features and optimal system usage is challenging and directional videos for common functions would be beneficial.

“Nextech

Pros

With just 10 months of use I find Nextech to be very userfriendly and easy to learn.

Cons

Adding a worked section for AR claims and a 20day worked section would improve the efficiency of the system.

“Best Medical Software araound

Pros

Billing is a breeze and we value the templates. The new credit card system through Nextech is a welcome addition.

Cons

Having choices beyond Trizetto is desired as the current eeligibility feature lacks accuracy.

“Working well in our ophthalmology center

Pros

It was hard for us at first to secure a suitable EMR solution for our clinic, but then a colleague referred Nextech to us, and so we decided to take up the subscription. The platform is incredibly easy; allows us to easily navigate between the dashboard and custom reports to speed up our patients-seeing cycle/turnover. The customer support and training options provided by the vendor are also great (they are easy to contact and work with). We will continue using the software as long as the quality keeps up – they keep on updating the product.

Cons

The system seems to leave a lot of cookies in our browser; we try really hard to avoid cluttering up our RAM – which is a bad thing/a problem.

“Poor customer support for such an EXPENSIVE product

Pros

Unfortunately the experience is unsatisfactory it feels like a switch and bait tactic.

Cons

The contractual obligation of 36 months of support without satisfactory assistance is a major drawback. Seeking another provider is advised.

“It is user-friendly

Pros

The Nextech EHR Software is simple to learn and use.

Cons

We would be able to resolve problems at a faster rate if we had detailed training at the beginning. Unfortunately, it took us reasonable time and effort to understand and integrate modules for official onboarding.

“Good app

Pros

Good prices, abundant information, and smooth application.

Cons

Lack of technical support for the application, some shortcomings, but not important to everyone.

“Nextech covers all your specialty needs

Pros

Nextech EHR Software is one of the most user-friendly systems I have ever used. Offers ease of use. It is great that there are so many features in this software that I am constantly discovering something new and interesting. It offers niche-specified features which fulfill all that one would need. The ability to customize the pages helps a lot.

Cons

There should be a way to send out payments to a category all at once rather than having to drag each line item individually. The reporting has great features; however, the reports can be too complex to navigate at times.

“Horrible Roll out

Pros

Despite a 4month delay in rollout and self taught training the product once learned is appreciated.

Cons

The rollout experience was unpleasant lacking onsite training and forcing online training for a large staff. The ongoing cost justifies investing in onsite trainers.

“Amazing EMR

Pros

I use it on a daily basis and the training part of the job was super easy. The customer support is quick to answer. You transcribe all the notes and updates with ease.

Cons

There are currently no cons at the moment.

“Might be the best option out there because we are waiting for something better to come along

Pros

The focus is on compliance and the patient database with little else to highlight.

Cons

Registering new patients and adjusting records to add data are easy highlighting a positive aspect.

“Nextech is a well rounded software

Pros

We're satisfied with the functions we use finding the software easy to navigate for firsttime users. Most of our suggestions have been implemented.

Cons

The only drawback is its American focus with a few features not applicable in Canada but overall it remains workable.