Nextech EMR Reviews

“Amazing EHR but some features create problems

Pros

This EMR caters to most of the requirements of a clinic. The layout being straightforward is a bonus!

Cons

This EMR does not provide sufficient documentation for their software. Customer service can certainly be improved. Choosing to rely on this EMR for going 100% paperless may not be the best decision. The iPad application is average but not as satisfactory as on a desktop.

“We have been impressed so far.

Pros

I love the different features of NextStep and the amount of customization it lets you do.

Cons

We do not like the web version of this software especially the scheduling feature.

“I am in the market for a new EMR!

Pros

When we initially got Nextech we loved it because it was specifically catering to plastic surgery practices. However, now we do not feel prioritized and do not get a response from their tech support when we need it!

Cons

They do not have good customer support anymore and are more focused on billing than the actual product!

“I am switching to a new EMR and Nextech has made it impossible for our practice to receive our data.

Pros

Initially valued for its targeted support the product now feels impersonal making it challenging to receive proper tech and customer support.

Cons

Customer service and tech support have shifted focus to insurance billing neglecting clinical and scheduling needs.

“Nextech makes my day easier

Pros

Notably userfriendly offering numerous options for patient information and practice reports.

Cons

Daily use reveals no notable dislikes showcasing overall satisfaction.

“Excellent Patient Portal

Pros

The patient portal is appreciated by our patients for accessing medical records viewing results and handling paperwork and appointments.

Cons

Setting up takes time but there are no significant dislikes about the software which generally works well.

“All in One

Pros

Navigation was straightforward offering numerous customization options. The software's appeal lies in its ability to facilitate a paperless practice by allowing the input of comprehensive patient information.

Cons

Occasionally an abundance of options may appear overwhelming. Yet recognizing that these options can be harnessed maximizes their potential.

“Nextech

Pros

This system designed for coding and office management is userfriendly and wellorganized. Its customizable and easily navigable layout includes features like eprescribing and quickclick referralcommunication capabilities adding to its convenience.

Cons

Operating on small handheld tablets proves challenging and the expense poses a burden for smaller practices lacking MDs in the group.

“Nextech

Pros

The focus here is on reporting and consistent support from the Nextech Team. Hugh the project initiator has remained a steadfast support in every aspect of the project.

Cons

The perpetual presence in a patient's chart hinders the ability to exit resulting in scheduling errors.

“Overall very userfriendly EMR system

Pros

It is specifically tailored to Ophthalmology features making it less overwhelming than most software options. The feature allowing easy clicking and addition of items in different places with automatic coding feature inclusion is particularly commendable.

Cons

Expected glitches are met with prompt resolutions from the support team.

“It has almost everything a medical practice needs

Pros

A standout feature is the communication tool that facilitates messaging within the company regarding patients.

Cons

Compatibility issues with Internet Explorer may arise following updates.

“Best Decision Ever

Pros

It is highly userfriendly with a particular dedication to retina doctors.

Cons

Internet connectivity problems may lead to software issues although it's not the software's inherent fault.

“Not recommended

Pros

The software's ease of use was evident during the demo.

Cons

Implementation reveals that complete functionality demands additional costs and customization.

“Great user-friendly experience

Pros

One of the best things about Nextech is that it keeps working to improve user experience by constantly fixing bugs and issuing upgrades that make charting easier than ever. Navigation throughout the system is easy. The staff is kind and always willing to help you. They are efficient in problem-solving and will patiently work with you until you get the desired results. I have had a poor experience with other vendors prior to this which makes Nextech feel like a blessing now. The system is set up brilliantly for our specialty which makes my job easier. The practice management portion is very well rounded. All the details are set up in a way that enhances productivity and saves time.

Cons

Financial history reports are summarized in such a way that not only states all provide and services but also allows you to compare to that of the year before. Each report would need to be separate for every provider and every year ending in several different reports.

“Great software

Pros

Having used Cerner at one point, I can testify that Nextech has stark superiority over it in terms of user interface and ease of use. It allows the charting process to be done in half the time courtesy of its customization feature.

Cons

Customer support is rather inconsistent even though the staff is great if you are lucky to get access. Sometimes you get an operator who is able to help you or is kind enough to refer you to someone who can OR you get someone with no clue how to help and doesnt bother directing you to someone either.

“Easy to use

Pros

Sporting a clean simple look it offers multiple functions that can be customized to suit our needs.

Cons

Each desktop necessitates a separate license for those operating in multiple areas acquiring multiple licenses becomes essential.

“Office Manager

Pros

Implementing Nextech into our practice was remarkably easy requiring minimal training for every new hire. It's consistently userfriendly.

Cons

Lack of clarity regarding upgrade schedules proves inconvenient.

“Nextech Review

Pros

Navigational ease is a highlight particularly beneficial when training new employees.

Cons

Challenges with the electronic prescription process prompt a desire for a more straightforward system.

“Customer Service Satisfaction

Pros

Userfriendly with consumer driven customization options.

Cons

No identifiable drawbacks are currently known.

“Thank you

Pros

Familiarity with the system has made it easy to use.

Cons

Concerns arise about the duration of updates with a preference for cloud functionality.