NextGen EHR Software

NextGen EHR Software Reviews

634 Reviews

Overall Rating

4

634 Reviews

Rating Distribution

5

star

(217)

4

star

(277)

3

star

(86)

2

star

(19)

1

star

(35)

Satisfaction Score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

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Filters

NextGen
Pros

It was effortless to use learn and adapt to.

Cons

I have no significant dislikes about it.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

mayra

Hospital & Health Care, 11-50 employees

Less than a year

Nov 15, 2023

NextGen is a great option for your medical billing needs.
Pros

The software's user-friendly interface and the convenience of creating and sharing reports were particularly appealing.

Cons

There is some potential for confusion due to the different date options within NextGen. For instance transaction dates, dates of service and dates of entry may be misunderstood.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

patti

Hospital & Health Care, 101-500 employees

More than a year

Nov 06, 2023

NextGen Office still a leader in patient/physician communication!
Pros

A notable strength is the ease of completing patient notes during examinations.

Cons

The only downside I've experienced relates to system upgrades or maintenance performed over weekends. This occasionally leads to issues like slowness and screen freezes when we return to work on Mondays. The most recent incident occurred this past weekend but was eventually resolved on Monday causing some delays.

Ease of use

10

Value for money

7

Customer Support

8

Functionality

8

Anonymous

N/A, 11-50 employees

Less than a year

Oct 01, 2023

Review for NextGen Office
Pros

NextGen Office provides effective tools for patient scheduling, charting, billing, and reporting. The level of customization offered is a notable advantage.

Cons

Using NextGen Office does come with a learning curve, and the pricing is relatively high. Occasionally, performance issues have been encountered.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Anonymous

Anonymous, 101-500 employees

Sep 15, 2023

NextGen Office
Pros

The Practice Management features of NextGen Office are highly userfriendly and organized, enhancing overall efficiency. It facilitates seamless schedule management for multiple locations.

Cons

Lately, the software has experienced some glitches, and server instability issues have led to occasional slowdowns. However, these issues are resolvable and have room for improvement.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Justin

Hospital and Health Care, 51-100 employees

Aug 15, 2023

NextGen Healthcare
Pros

NextGen Healthcare excels as a platform for processing charges and payments. It offers extensive customization options, making it convenient to handle code reorganization and accept copayments during billing.

Cons

One area of improvement for NextGen Healthcare is the consistency of quality control in updates and implementations, which should be more reliable.

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Marcus

Marketing and Advertising, 1-10 employees

Jul 15, 2023

Worst RCM and Customer Service
Pros

I had a poor experience with NextGen Healthcare. The transition from their serverbased NexGen to MediTouch/Healthfusion in2013 was regrettable, as NextGens acquisition negatively impacted the service quality.

Cons

NextGen Healthcare enforces autorenew yearly contracts, making it challenging to cancel. They raised various obstacles when we attempted to terminate the contract, ultimately demonstrating a lack of flexibility and understanding of billing issues. Outsourcing overseas appeared to contribute to billing problems, prompting us to end our10year relationship with the company.

Ease of use

3

Value for money

3

Customer Support

5

Functionality

4

Diana

Health, Wellness and Fitness, 1-10 employees

Jul 15, 2023

User-Friendly and Efficient
Pros

The softwares ease of use and toggle ability are impressive, making it effortless to navigate and operate. Its teaching feature is also beneficial, allowing for easy training and onboarding.

Cons

At this time, I have no negative feedback to provide about the software. I hope that my positive experience remains consistent and I wont encounter any issues that require criticism.

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

Susan

Pharmaceuticals, 10,000+ employees employees

Jul 09, 2023

Comprehensive Practice Management with Minor Flaws
Pros

NextGen Office software offers a comprehensive suite of customizable features, including appointment scheduling, billing, and revenue cycle management. It ensures consistent and efficient practice management, streamlining check-in, billing, collections, and AR processes. The smooth transition between Practice Management and EHR enhances usability and convenience.

Cons

Over time, I have noticed NextGen Offices EHR becoming increasingly disorganized, lacking crucial bug fixes, and ignoring user-requested improvements. It would benefit from streamlined features such as automated filtering for unpaid claims and simplified claim attachment and review processes. Additionally, the systems layout design with excessive tabs, scrolling, and button-clicking is inefficient and doesnt optimize screen space.

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

Alberto

Food & Beverages, 11-50 employees employees

Jun 24, 2023

Easy and convenient
Pros

This software provides a userfriendly experience, allowing for easy appointment scheduling, refill requests, and access to medical records. It also offers the flexibility to choose specific office locations and providers for communication.

Cons

I havent encountered any dislikes so far.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

Brandy

Higher Education, 1-10 employees

Jun 01, 2023

Very user friendly
Pros

NextGen is exceptionally userfriendly and straightforward. I appreciate the ability to customize access and permissions for each user based on their roles and responsibilities.

Cons

It would be helpful if the system consistently displayed the original appointment in the patient chart when its moved. Additionally, the patient portal and document functionalities need improvement.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Monica

Hospital and Health Care, 1-10 employees

Jun 01, 2023

Easy and convenient
Pros

This software provides a user-friendly experience allowing for easy appointment scheduling refill requests and access to medical records. It also offers the flexibility to choose specific office locations and providers for communication.

Cons

I haven't encountered any dislikes so far.

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Brandy

Higher Education, 1-10 employees

Jun 01, 2023

Very user friendly
Pros

NextGen is exceptionally user-friendly and straightforward. I appreciate the ability to customize access and permissions for each user based on their roles and responsibilities.

Cons

It would be helpful if the system consistently displayed the original appointment in the patient chart when it's moved. Additionally the patient portal and document functionalities need improvement.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Monica

Hospital & Health Care, 1-10 employees

Jun 01, 2023

User-Friendly RCM Platform
Pros

Compared to other software Ive used, this product stands out due to its ability to download medical records from the EHR tab, file claims, and handle payment and denials. It has a user-friendly interface that is easy to grasp within a few days. As an A.R caller, I rely on this software daily for claims-related work, and it has greatly streamlined our day-to-day operations.

Cons

So far, I havent encountered any cons while using this software.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

Vishal

Hospital & Health Care, 11-50 employees employees

May 25, 2023

Not Too Bad
Pros

The product was quite easy to use and integrated well with our operations.

Cons

One major drawback is the absence of a financial transactions feature, which is an essential aspect for our needs.

Ease of use

6

Value for money

5

Customer Support

4

Functionality

6

Anonymous

Medical Practice, 2-10 employees employees

May 17, 2023

A Perfect NextGen Solution for Small Independent Practices
Pros

A Perfect NextGen Solution for Small Independent Practices

Cons

While the software offers a wide range of features, the abundance of options can initially be overwhelming. It may take some time to navigate through all the available features and fully adapt to them. Additionally, the softwares customization capabilities are limited, which may be a drawback for those seeking a more tailored solution.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Omar

Hospital & Health Care, 51 - 200 employees

May 15, 2023

No Problems, Highly Recommended
Pros

From my experience, this software is easy to activate and use. It caters to both home and work settings, making it suitable for anyone. I highly recommend it, especially for young entrepreneurs.

Cons

Based on my usage, I havent encountered any issues or drawbacks with this product. It has been a valuable addition to both my professional and personal life.

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

Tarek

Accounting, 1 employee employees

May 11, 2023

A Perfect NextGen Solution for Small Independent Practices
Pros

As a user, I find the design of the software to be extremely user-friendly, especially when it comes to patient registration and status updates. The alert system is hassle-free and provides valuable analytics for all types of procedures. Moreover, the program offers authentic and hands-on support within the US, which has been a great advantage for our small independent polyclinic.

Cons

While the software offers a wide range of features, it can be overwhelming to navigate through them all and fully adapt to their functionalities. Additionally, the customization options are limited, which can be a drawback for some users. Reasons for Switching to NextGen Office: We needed a solution that offered more features and improved efficiency for our practice.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

Omar

Hospital & Health Care, 51-200 employees employees

May 02, 2023

Not too bad
Pros

Yes, the product was straightforward to use and integrated well with our operations.

Cons

There is a missing feature related to financial transactions.

Ease of use

4

Value for money

5

Customer Support

5

Functionality

6

Anonymous

N/A, 1-10 employees

May 01, 2023

Not too bad
Pros

Yes the product was straightforward to use and integrated well with our operations.

Cons

There is a missing feature related to financial transactions.

Ease of use

5

Value for money

5

Customer Support

4

Functionality

4

Anonymous

N/A, 1-10 employees

May 01, 2023

Excellent Suite of Features, Prompt Customer Support
Pros

The software offers a comprehensive suite of features, including appointment scheduling, EHR, billing and revenue cycle management, reporting, and patient engagement tools. It is easily customizable to cater to the unique needs of different medical practices, and the overall user experience is smooth and intuitive.

Cons

One area for improvement is the response time from customer service representatives, as it can sometimes take longer than expected to receive a reply.

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

Anonymous

Medical Practice, 2-10 employees employees

Apr 27, 2023

nb review
Pros

This software provides a comprehensive suite of features that cater to the needs of medical practices. From appointment scheduling to electronic health records (EHR), billing and revenue cycle management, reporting, and patient engagement tools, it offers a wide range of functionalities. It is easy to use and can be customized to suit the unique requirements of different medical practices.

Cons

One area that could be improved is the response time from customer service representatives. The length of time it takes to receive a response can sometimes be a downside.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Anonymous

N/A, 2 - 10 employees

Apr 15, 2023

Product Review
Pros

NextGen Office is a professional tool for billing and medical scheduling and appointments

Cons

None

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

Navdeep

Insurance, 501-1,000 employees employees

Mar 31, 2023

Very satisfied
Pros

The cost, customer care, and reliability of the tool are great.

Cons

Some features can be slow, and the learning curve could be improved.

Ease of use

6

Value for money

7

Customer Support

6

Functionality

8

Alessandro

Information Technology and Services, 10,000+ employees employees

Mar 28, 2023

Disappointed
Pros

I like the custom forms, knowledge database, and templates. The support and training access is helpful.

Cons

The software can give inaccurate error messages, and tech support is slow. The process for ordering tests and adding new patients can be time-consuming. The inconsistency in fields and the cost of the software are also drawbacks.

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

Tracy

Medical Practice, 2-10 employees employees

Mar 22, 2023

Piattaforma che rivoluziona il modo di lavorare
Pros

NextGenOffice simplifies project management and collaboration, improving efficiency. The platform offers a wide range of communication tools that enhance team communication. The advanced encryption technology ensures data security.

Cons

Dependency on internet connection, cost considerations for small businesses, and a learning curve for advanced features.

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

Gabriele

Alternative Dispute Resolution, 1-10 employees

Mar 17, 2023

Not as good as advertised
Pros

While the software is satisfactory, it does not quite live up to its claims. One positive aspect is that it is okay to use, although it falls short of being exceptional. However, it should be noted that there was no integration with previous software as advertised.

Cons

The customer support for this software is lacking, and there have been issues with certain advertised features not functioning properly.

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

Inna

Medical Practice, 2 - 10 employees

Mar 15, 2023

Next Gen Office from a Person who is not techie
Pros

The system provides a centralized and organized repository for patient data and medical records, making it easier to access and manage patient information. The appointment scheduling feature helps reduce wait times and improve patient satisfaction by streamlining the scheduling process. The billing and invoicing features of NextGen Office help automate the process of submitting insurance claims, tracking payment status, and generating invoices, making it easier to manage financial operations. The workflow management features of NextGen Office help streamline processes and improve overall operations within the healthcare organization.

Cons

None

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

Debbie

Health, Wellness and Fitness , 1 employee employees

Feb 28, 2023

Perfect for organizing
Pros

Product is user-friendly, easy to use and navigate

Cons

Actually didnt find anything difficult while using this software for operations.

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

Ham

Design, 11-50 employees employees

Feb 26, 2023

Good app
Pros

Good prices, abundant information, and smooth application.

Cons

Lack of technical support for the application, some shortcomings, but not important to everyone.

Ease of use

7

Value for money

6

Customer Support

8

Functionality

8

Osama

Computer Software, 1 employee employees

Feb 22, 2023

Simple to work with
Pros

The software is easy to use, has a familiar interface, and offers many features.

Cons

None

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

Mostafa

Information Technology and Services , 2-10 employees employees

Feb 17, 2023

Optimizing Your Practice Management with NextGen Office
Pros

NextGen Office allows for centralized and organized management of scheduling, billing, and patient records. The support team is responsive, and the software provides valuable insights through reporting tools.

Cons

The software may not be suitable for smaller practices, and some features can be overwhelming. The price may also be a limitation for smaller practices.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

Bernard

Real Estate, 11-50 employees employees

Feb 08, 2023

The latest features in Office 2019
Pros

Office 2019 has lots of great new features, smoothness, and ease of use.

Cons

The process of purchasing a copy of the program via the official Microsoft Office website can be inconvenient.

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

Emad

Computer Software, 1 employee employees

Feb 02, 2023

NextGen Office A Powerful Work Tool for Increased Productivity
Pros

NextGen Office empowers me with advanced features, a userfriendly interface, and compatibility with various file formats, boosting my productivity.

Cons

Occasionally, NextGen Office experiences issues that require restarts.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

G�ovanny

Graphic Design, 1-10 employees

Feb 01, 2023

NextGen Office A Powerful Work Tool for Increased Productivity
Pros

NextGen Office empowers me with advanced features a user-friendly interface and compatibility with various file formats boosting my productivity.

Cons

Occasionally NextGen Office experiences issues that require restarts.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

G�ovanny

Graphic Design, 1-10 employees

Feb 01, 2023

Good
Pros

Easy and clear, straightforward, durable.

Cons

None

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

Ali

Oil & Energy, 51-200 employees employees

Jan 29, 2023

Top and easy to use
Pros

Easy to use, a lot of data and practice without any difficulty.

Cons

No

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

Amine

Internet , 2-10 employees employees

Jan 27, 2023

Review of NextGen Office
Pros

NextGen Office provides a comprehensive suite of tools to help streamline business operations. It offers a wide range of features, from document management to project management and time tracking to analytics. It is highly user-friendly and can be used for any organization regardless of size. NextGen Office integrates easily with existing systems, allowing for quick and seamless data exchange. It is cost-effective and provides great value for money.

Cons

Its software updates can be time-consuming. Its mobile app is limited in its functionality. It can be challenging to customize to your specific needs.

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

Yusuf

Consumer Electronics, 2-10 employees employees

Jan 25, 2023

NextGen Office Review
Pros

We can able to schedule the appointment online. Waiting time is very less. Can see the medical records also.

Cons

Customer service is not up to the mark. Sometimes its complicated. We need training to use this software.

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

Santhiya

Warehousing, 501-1,000 employees employees

Jan 24, 2023

Great Software
Pros

Ease of use and friendly interface to train new employees on. Making cloud computing very easy!

Cons

Limited features if trying to do more complex solutions.

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

Carlos

Higher Education, 1,001-5,000 employees employees

Jan 10, 2023

NextGen Office Software
Pros

NextGen Office Software is perfect for organizing work. It has a user-friendly interface and is easy to navigate.

Cons

None

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

Sami

Education Management, 1 employee employees

Jan 03, 2023

Is a decent EHR
Pros

The web version of Health Fusion offers some useful features.

Cons

Some aspects require excessive clicks.

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

Omar

Hospital and Health Care, 101-500 employees

Jan 01, 2023

Is a decent EHR
Pros

The web version of Health Fusion offers some useful features.

Cons

Some aspects require excessive clicks.

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

Omar

Hospital & Health Care, 101-500 employees

Jan 01, 2023

Good for Now, No View for the Future
Pros

NextGen Office has a clean and visually appealing layout. It is easy to use for patient intake and backend charting. The billing department finds it useful as well.

Cons

The company lacks quick customer service, taking over a year to assign a representative. Integration with other software is not available, and the patient portal is difficult to access. There is also no support for virtual registration or check-in.

Ease of use

9

Value for money

7

Customer Support

8

Functionality

9

Anna

Hospital & Health Care, 11-50 employees employees

Dec 13, 2022

A Cloud-Based Productivity Suite
Pros

NextGen Office is a cloud-based office productivity suite that provides tools for word processing, spreadsheet management, and presentation creation. It is accessible from any device with an internet connection, allowing for remote work and real-time collaboration. The subscription-based pricing is typically more cost-effective than traditional office software.

Cons

Requires an internet connection for access, which may be inconvenient for users who need to work offline. Some users may prefer more advanced features and customization options available in other office productivity suites.

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

Ansh

Information Technology and Services , 201-500 employees employees

Dec 07, 2022

Best Software
Pros

Very helpful, easy to use, nice program

Cons

Doesnt save a copy of my work

Ease of use

8

Value for money

8

Customer Support

9

Functionality

10

Youness

Biotechnology, 2-10 employees employees

Dec 02, 2022

One of the best programs
Pros

This software is easy to use, uncomplicated, and delivers solid results for both work and customers.

Cons

I have not encountered any issues with the program.

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

Ahmad

Computer Software, 11-50 employees

Dec 01, 2022

My experience with NextGen
Pros

NextGen software is perfect for small businesses, offering ease of use and secure data access from anywhere.

Cons

Pricing and data security.

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

Mohamed

Hospital and Health Care, 1-10 employees

Dec 01, 2022

One of the best programs
Pros

This software is easy to use uncomplicated and delivers solid results for both work and customers.

Cons

I have not encountered any issues with the program.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Ahmad

Computer Software, 11-50 employees

Dec 01, 2022

My experience with NextGen
Pros

NextGen software is perfect for small businesses offering ease of use and secure data access from anywhere.

Cons

Pricing and data security.

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

Mohamed

Hospital & Health Care, 1-10 employees

Dec 01, 2022