softwareNextGen EHR Software Reviews
757 Reviews
Overall Rating
3.9
757 Reviews
Rating Distribution
5
(242)
4
(330)
3
(108)
2
(25)
1
(52)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Overall Rating
3.9
757 Reviews
Rating Distribution
5
(242)
4
(330)
3
(108)
2
(25)
1
(52)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
NextGen
NextGen
Pros
It was effortless to use learn and adapt to.
Cons
I have no significant dislikes about it.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
mayra
Hospital & Health Care, 11-50 employees
Less than a year
Nov 15, 2023
NextGen is a great option for your medical billing needs.
NextGen is a great option for your medical billing needs.
Pros
The software's user-friendly interface and the convenience of creating and sharing reports were particularly appealing.
Cons
There is some potential for confusion due to the different date options within NextGen. For instance transaction dates, dates of service and dates of entry may be misunderstood.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
patti
Hospital & Health Care, 101-500 employees
More than a year
Nov 06, 2023
NextGen Office still a leader in patient/physician communication!
NextGen Office still a leader in patient/physician communication!
Pros
A notable strength is the ease of completing patient notes during examinations.
Cons
The only downside I've experienced relates to system upgrades or maintenance performed over weekends. This occasionally leads to issues like slowness and screen freezes when we return to work on Mondays. The most recent incident occurred this past weekend but was eventually resolved on Monday causing some delays.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Anonymous
N/A, 11-50 employees
Less than a year
Oct 01, 2023
Review for NextGen Office
Review for NextGen Office
Pros
NextGen Office provides effective tools for patient scheduling, charting, billing, and reporting. The level of customization offered is a notable advantage.
Cons
Using NextGen Office does come with a learning curve, and the pricing is relatively high. Occasionally, performance issues have been encountered.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Anonymous
Anonymous, 101-500 employees
Sep 15, 2023
NextGen Office
NextGen Office
Pros
The Practice Management features of NextGen Office are highly userfriendly and organized, enhancing overall efficiency. It facilitates seamless schedule management for multiple locations.
Cons
Lately, the software has experienced some glitches, and server instability issues have led to occasional slowdowns. However, these issues are resolvable and have room for improvement.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Justin
Hospital and Health Care, 51-100 employees
Aug 15, 2023
NextGen Healthcare
NextGen Healthcare
Pros
NextGen Healthcare excels as a platform for processing charges and payments. It offers extensive customization options, making it convenient to handle code reorganization and accept copayments during billing.
Cons
One area of improvement for NextGen Healthcare is the consistency of quality control in updates and implementations, which should be more reliable.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Marcus
Marketing and Advertising, 1-10 employees
Jul 15, 2023
Worst RCM and Customer Service
Worst RCM and Customer Service
Pros
I had a poor experience with NextGen Healthcare. The transition from their serverbased NexGen to MediTouch/Healthfusion in2013 was regrettable, as NextGens acquisition negatively impacted the service quality.
Cons
NextGen Healthcare enforces autorenew yearly contracts, making it challenging to cancel. They raised various obstacles when we attempted to terminate the contract, ultimately demonstrating a lack of flexibility and understanding of billing issues. Outsourcing overseas appeared to contribute to billing problems, prompting us to end our10year relationship with the company.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Diana
Health, Wellness and Fitness, 1-10 employees
Jul 15, 2023
User-Friendly and Efficient
User-Friendly and Efficient
Pros
The softwares ease of use and toggle ability are impressive, making it effortless to navigate and operate. Its teaching feature is also beneficial, allowing for easy training and onboarding.
Cons
At this time, I have no negative feedback to provide about the software. I hope that my positive experience remains consistent and I wont encounter any issues that require criticism.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Susan
Pharmaceuticals, 10,000+ employees employees
Jul 09, 2023
Comprehensive Practice Management with Minor Flaws
Comprehensive Practice Management with Minor Flaws
Pros
NextGen Office software offers a comprehensive suite of customizable features, including appointment scheduling, billing, and revenue cycle management. It ensures consistent and efficient practice management, streamlining check-in, billing, collections, and AR processes. The smooth transition between Practice Management and EHR enhances usability and convenience.
Cons
Over time, I have noticed NextGen Offices EHR becoming increasingly disorganized, lacking crucial bug fixes, and ignoring user-requested improvements. It would benefit from streamlined features such as automated filtering for unpaid claims and simplified claim attachment and review processes. Additionally, the systems layout design with excessive tabs, scrolling, and button-clicking is inefficient and doesnt optimize screen space.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Alberto
Food & Beverages, 11-50 employees employees
Jun 24, 2023
Easy and convenient
Easy and convenient
Pros
This software provides a userfriendly experience, allowing for easy appointment scheduling, refill requests, and access to medical records. It also offers the flexibility to choose specific office locations and providers for communication.
Cons
I havent encountered any dislikes so far.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Brandy
Higher Education, 1-10 employees
Jun 01, 2023
Very user friendly
Very user friendly
Pros
NextGen is exceptionally userfriendly and straightforward. I appreciate the ability to customize access and permissions for each user based on their roles and responsibilities.
Cons
It would be helpful if the system consistently displayed the original appointment in the patient chart when its moved. Additionally, the patient portal and document functionalities need improvement.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Monica
Hospital and Health Care, 1-10 employees
Jun 01, 2023
Easy and convenient
Easy and convenient
Pros
This software provides a user-friendly experience allowing for easy appointment scheduling refill requests and access to medical records. It also offers the flexibility to choose specific office locations and providers for communication.
Cons
I haven't encountered any dislikes so far.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Brandy
Higher Education, 1-10 employees
Jun 01, 2023
Very user friendly
Very user friendly
Pros
NextGen is exceptionally user-friendly and straightforward. I appreciate the ability to customize access and permissions for each user based on their roles and responsibilities.
Cons
It would be helpful if the system consistently displayed the original appointment in the patient chart when it's moved. Additionally the patient portal and document functionalities need improvement.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Monica
Hospital & Health Care, 1-10 employees
Jun 01, 2023
User-Friendly RCM Platform
User-Friendly RCM Platform
Pros
Compared to other software Ive used, this product stands out due to its ability to download medical records from the EHR tab, file claims, and handle payment and denials. It has a user-friendly interface that is easy to grasp within a few days. As an A.R caller, I rely on this software daily for claims-related work, and it has greatly streamlined our day-to-day operations.
Cons
So far, I havent encountered any cons while using this software.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Vishal
Hospital & Health Care, 11-50 employees employees
May 25, 2023
Not Too Bad
Not Too Bad
Pros
The product was quite easy to use and integrated well with our operations.
Cons
One major drawback is the absence of a financial transactions feature, which is an essential aspect for our needs.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
6
Anonymous
Medical Practice, 2-10 employees employees
May 17, 2023
A Perfect NextGen Solution for Small Independent Practices
A Perfect NextGen Solution for Small Independent Practices
Pros
A Perfect NextGen Solution for Small Independent Practices
Cons
While the software offers a wide range of features, the abundance of options can initially be overwhelming. It may take some time to navigate through all the available features and fully adapt to them. Additionally, the softwares customization capabilities are limited, which may be a drawback for those seeking a more tailored solution.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Omar
Hospital & Health Care, 51 - 200 employees
May 15, 2023
No Problems, Highly Recommended
No Problems, Highly Recommended
Pros
From my experience, this software is easy to activate and use. It caters to both home and work settings, making it suitable for anyone. I highly recommend it, especially for young entrepreneurs.
Cons
Based on my usage, I havent encountered any issues or drawbacks with this product. It has been a valuable addition to both my professional and personal life.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Tarek
Accounting, 1 employee employees
May 11, 2023
A Perfect NextGen Solution for Small Independent Practices
A Perfect NextGen Solution for Small Independent Practices
Pros
As a user, I find the design of the software to be extremely user-friendly, especially when it comes to patient registration and status updates. The alert system is hassle-free and provides valuable analytics for all types of procedures. Moreover, the program offers authentic and hands-on support within the US, which has been a great advantage for our small independent polyclinic.
Cons
While the software offers a wide range of features, it can be overwhelming to navigate through them all and fully adapt to their functionalities. Additionally, the customization options are limited, which can be a drawback for some users. Reasons for Switching to NextGen Office: We needed a solution that offered more features and improved efficiency for our practice.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Omar
Hospital & Health Care, 51-200 employees employees
May 02, 2023
Not too bad
Not too bad
Pros
Yes, the product was straightforward to use and integrated well with our operations.
Cons
There is a missing feature related to financial transactions.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Anonymous
N/A, 1-10 employees
May 01, 2023
Not too bad
Not too bad
Pros
Yes the product was straightforward to use and integrated well with our operations.
Cons
There is a missing feature related to financial transactions.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
4
Anonymous
N/A, 1-10 employees
May 01, 2023
Excellent Suite of Features, Prompt Customer Support
Excellent Suite of Features, Prompt Customer Support
Pros
The software offers a comprehensive suite of features, including appointment scheduling, EHR, billing and revenue cycle management, reporting, and patient engagement tools. It is easily customizable to cater to the unique needs of different medical practices, and the overall user experience is smooth and intuitive.
Cons
One area for improvement is the response time from customer service representatives, as it can sometimes take longer than expected to receive a reply.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Medical Practice, 2-10 employees employees
Apr 27, 2023
nb review
nb review
Pros
This software provides a comprehensive suite of features that cater to the needs of medical practices. From appointment scheduling to electronic health records (EHR), billing and revenue cycle management, reporting, and patient engagement tools, it offers a wide range of functionalities. It is easy to use and can be customized to suit the unique requirements of different medical practices.
Cons
One area that could be improved is the response time from customer service representatives. The length of time it takes to receive a response can sometimes be a downside.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
N/A, 2 - 10 employees
Apr 15, 2023
Product Review
Product Review
Pros
NextGen Office is a professional tool for billing and medical scheduling and appointments
Cons
None
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Navdeep
Insurance, 501-1,000 employees employees
Mar 31, 2023
Very satisfied
Very satisfied
Pros
The cost, customer care, and reliability of the tool are great.
Cons
Some features can be slow, and the learning curve could be improved.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Alessandro
Information Technology and Services, 10,000+ employees employees
Mar 28, 2023
Disappointed
Disappointed
Pros
I like the custom forms, knowledge database, and templates. The support and training access is helpful.
Cons
The software can give inaccurate error messages, and tech support is slow. The process for ordering tests and adding new patients can be time-consuming. The inconsistency in fields and the cost of the software are also drawbacks.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Tracy
Medical Practice, 2-10 employees employees
Mar 22, 2023
Piattaforma che rivoluziona il modo di lavorare
Piattaforma che rivoluziona il modo di lavorare
Pros
NextGenOffice simplifies project management and collaboration, improving efficiency. The platform offers a wide range of communication tools that enhance team communication. The advanced encryption technology ensures data security.
Cons
Dependency on internet connection, cost considerations for small businesses, and a learning curve for advanced features.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Gabriele
Alternative Dispute Resolution, 1-10 employees
Mar 17, 2023
Not as good as advertised
Not as good as advertised
Pros
While the software is satisfactory, it does not quite live up to its claims. One positive aspect is that it is okay to use, although it falls short of being exceptional. However, it should be noted that there was no integration with previous software as advertised.
Cons
The customer support for this software is lacking, and there have been issues with certain advertised features not functioning properly.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Inna
Medical Practice, 2 - 10 employees
Mar 15, 2023
Next Gen Office from a Person who is not techie
Next Gen Office from a Person who is not techie
Pros
The system provides a centralized and organized repository for patient data and medical records, making it easier to access and manage patient information. The appointment scheduling feature helps reduce wait times and improve patient satisfaction by streamlining the scheduling process. The billing and invoicing features of NextGen Office help automate the process of submitting insurance claims, tracking payment status, and generating invoices, making it easier to manage financial operations. The workflow management features of NextGen Office help streamline processes and improve overall operations within the healthcare organization.
Cons
None
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Debbie
Health, Wellness and Fitness , 1 employee employees
Feb 28, 2023
Perfect for organizing
Perfect for organizing
Pros
Product is user-friendly, easy to use and navigate
Cons
Actually didnt find anything difficult while using this software for operations.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Ham
Design, 11-50 employees employees
Feb 26, 2023
Good app
Good app
Pros
Good prices, abundant information, and smooth application.
Cons
Lack of technical support for the application, some shortcomings, but not important to everyone.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
Osama
Computer Software, 1 employee employees
Feb 22, 2023
Simple to work with
Simple to work with
Pros
The software is easy to use, has a familiar interface, and offers many features.
Cons
None
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Mostafa
Information Technology and Services , 2-10 employees employees
Feb 17, 2023
Optimizing Your Practice Management with NextGen Office
Optimizing Your Practice Management with NextGen Office
Pros
NextGen Office allows for centralized and organized management of scheduling, billing, and patient records. The support team is responsive, and the software provides valuable insights through reporting tools.
Cons
The software may not be suitable for smaller practices, and some features can be overwhelming. The price may also be a limitation for smaller practices.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Bernard
Real Estate, 11-50 employees employees
Feb 08, 2023
The latest features in Office 2019
The latest features in Office 2019
Pros
Office 2019 has lots of great new features, smoothness, and ease of use.
Cons
The process of purchasing a copy of the program via the official Microsoft Office website can be inconvenient.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Emad
Computer Software, 1 employee employees
Feb 02, 2023
NextGen Office A Powerful Work Tool for Increased Productivity
NextGen Office A Powerful Work Tool for Increased Productivity
Pros
NextGen Office empowers me with advanced features, a userfriendly interface, and compatibility with various file formats, boosting my productivity.
Cons
Occasionally, NextGen Office experiences issues that require restarts.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
G�ovanny
Graphic Design, 1-10 employees
Feb 01, 2023
NextGen Office A Powerful Work Tool for Increased Productivity
NextGen Office A Powerful Work Tool for Increased Productivity
Pros
NextGen Office empowers me with advanced features a user-friendly interface and compatibility with various file formats boosting my productivity.
Cons
Occasionally NextGen Office experiences issues that require restarts.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
G�ovanny
Graphic Design, 1-10 employees
Feb 01, 2023
Good
Good
Pros
Easy and clear, straightforward, durable.
Cons
None
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Ali
Oil & Energy, 51-200 employees employees
Jan 29, 2023
Top and easy to use
Top and easy to use
Pros
Easy to use, a lot of data and practice without any difficulty.
Cons
No
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Amine
Internet , 2-10 employees employees
Jan 27, 2023
Review of NextGen Office
Review of NextGen Office
Pros
NextGen Office provides a comprehensive suite of tools to help streamline business operations. It offers a wide range of features, from document management to project management and time tracking to analytics. It is highly user-friendly and can be used for any organization regardless of size. NextGen Office integrates easily with existing systems, allowing for quick and seamless data exchange. It is cost-effective and provides great value for money.
Cons
Its software updates can be time-consuming. Its mobile app is limited in its functionality. It can be challenging to customize to your specific needs.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Yusuf
Consumer Electronics, 2-10 employees employees
Jan 25, 2023
NextGen Office Review
NextGen Office Review
Pros
We can able to schedule the appointment online. Waiting time is very less. Can see the medical records also.
Cons
Customer service is not up to the mark. Sometimes its complicated. We need training to use this software.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Santhiya
Warehousing, 501-1,000 employees employees
Jan 24, 2023
Great Software
Great Software
Pros
Ease of use and friendly interface to train new employees on. Making cloud computing very easy!
Cons
Limited features if trying to do more complex solutions.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Carlos
Higher Education, 1,001-5,000 employees employees
Jan 10, 2023
NextGen Office Software
NextGen Office Software
Pros
NextGen Office Software is perfect for organizing work. It has a user-friendly interface and is easy to navigate.
Cons
None
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Sami
Education Management, 1 employee employees
Jan 03, 2023
Is a decent EHR
Is a decent EHR
Pros
The web version of Health Fusion offers some useful features.
Cons
Some aspects require excessive clicks.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Omar
Hospital and Health Care, 101-500 employees
Jan 01, 2023
Is a decent EHR
Is a decent EHR
Pros
The web version of Health Fusion offers some useful features.
Cons
Some aspects require excessive clicks.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
Omar
Hospital & Health Care, 101-500 employees
Jan 01, 2023
Good for Now, No View for the Future
Good for Now, No View for the Future
Pros
NextGen Office has a clean and visually appealing layout. It is easy to use for patient intake and backend charting. The billing department finds it useful as well.
Cons
The company lacks quick customer service, taking over a year to assign a representative. Integration with other software is not available, and the patient portal is difficult to access. There is also no support for virtual registration or check-in.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Anna
Hospital & Health Care, 11-50 employees employees
Dec 13, 2022
A Cloud-Based Productivity Suite
A Cloud-Based Productivity Suite
Pros
NextGen Office is a cloud-based office productivity suite that provides tools for word processing, spreadsheet management, and presentation creation. It is accessible from any device with an internet connection, allowing for remote work and real-time collaboration. The subscription-based pricing is typically more cost-effective than traditional office software.
Cons
Requires an internet connection for access, which may be inconvenient for users who need to work offline. Some users may prefer more advanced features and customization options available in other office productivity suites.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Ansh
Information Technology and Services , 201-500 employees employees
Dec 07, 2022
Best Software
Best Software
Pros
Very helpful, easy to use, nice program
Cons
Doesnt save a copy of my work
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Youness
Biotechnology, 2-10 employees employees
Dec 02, 2022
One of the best programs
One of the best programs
Pros
This software is easy to use, uncomplicated, and delivers solid results for both work and customers.
Cons
I have not encountered any issues with the program.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Ahmad
Computer Software, 11-50 employees
Dec 01, 2022
My experience with NextGen
My experience with NextGen
Pros
NextGen software is perfect for small businesses, offering ease of use and secure data access from anywhere.
Cons
Pricing and data security.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Mohamed
Hospital and Health Care, 1-10 employees
Dec 01, 2022
One of the best programs
One of the best programs
Pros
This software is easy to use uncomplicated and delivers solid results for both work and customers.
Cons
I have not encountered any issues with the program.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ahmad
Computer Software, 11-50 employees
Dec 01, 2022
My experience with NextGen
My experience with NextGen
Pros
NextGen software is perfect for small businesses offering ease of use and secure data access from anywhere.
Cons
Pricing and data security.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Mohamed
Hospital & Health Care, 1-10 employees
Dec 01, 2022
Filters
NextGen
NextGen
Pros
It was effortless to use learn and adapt to.
Cons
I have no significant dislikes about it.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
mayra
Hospital & Health Care, 11-50 employees
Less than a year
Nov 15, 2023
NextGen is a great option for your medical billing needs.
NextGen is a great option for your medical billing needs.
Pros
The software's user-friendly interface and the convenience of creating and sharing reports were particularly appealing.
Cons
There is some potential for confusion due to the different date options within NextGen. For instance transaction dates, dates of service and dates of entry may be misunderstood.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
patti
Hospital & Health Care, 101-500 employees
More than a year
Nov 06, 2023
NextGen Office still a leader in patient/physician communication!
NextGen Office still a leader in patient/physician communication!
Pros
A notable strength is the ease of completing patient notes during examinations.
Cons
The only downside I've experienced relates to system upgrades or maintenance performed over weekends. This occasionally leads to issues like slowness and screen freezes when we return to work on Mondays. The most recent incident occurred this past weekend but was eventually resolved on Monday causing some delays.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Anonymous
N/A, 11-50 employees
Less than a year
Oct 01, 2023
Review for NextGen Office
Review for NextGen Office
Pros
NextGen Office provides effective tools for patient scheduling, charting, billing, and reporting. The level of customization offered is a notable advantage.
Cons
Using NextGen Office does come with a learning curve, and the pricing is relatively high. Occasionally, performance issues have been encountered.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Anonymous
Anonymous, 101-500 employees
Sep 15, 2023
NextGen Office
NextGen Office
Pros
The Practice Management features of NextGen Office are highly userfriendly and organized, enhancing overall efficiency. It facilitates seamless schedule management for multiple locations.
Cons
Lately, the software has experienced some glitches, and server instability issues have led to occasional slowdowns. However, these issues are resolvable and have room for improvement.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Justin
Hospital and Health Care, 51-100 employees
Aug 15, 2023
NextGen Healthcare
NextGen Healthcare
Pros
NextGen Healthcare excels as a platform for processing charges and payments. It offers extensive customization options, making it convenient to handle code reorganization and accept copayments during billing.
Cons
One area of improvement for NextGen Healthcare is the consistency of quality control in updates and implementations, which should be more reliable.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Marcus
Marketing and Advertising, 1-10 employees
Jul 15, 2023
Worst RCM and Customer Service
Worst RCM and Customer Service
Pros
I had a poor experience with NextGen Healthcare. The transition from their serverbased NexGen to MediTouch/Healthfusion in2013 was regrettable, as NextGens acquisition negatively impacted the service quality.
Cons
NextGen Healthcare enforces autorenew yearly contracts, making it challenging to cancel. They raised various obstacles when we attempted to terminate the contract, ultimately demonstrating a lack of flexibility and understanding of billing issues. Outsourcing overseas appeared to contribute to billing problems, prompting us to end our10year relationship with the company.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Diana
Health, Wellness and Fitness, 1-10 employees
Jul 15, 2023
User-Friendly and Efficient
User-Friendly and Efficient
Pros
The softwares ease of use and toggle ability are impressive, making it effortless to navigate and operate. Its teaching feature is also beneficial, allowing for easy training and onboarding.
Cons
At this time, I have no negative feedback to provide about the software. I hope that my positive experience remains consistent and I wont encounter any issues that require criticism.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Susan
Pharmaceuticals, 10,000+ employees employees
Jul 09, 2023
Comprehensive Practice Management with Minor Flaws
Comprehensive Practice Management with Minor Flaws
Pros
NextGen Office software offers a comprehensive suite of customizable features, including appointment scheduling, billing, and revenue cycle management. It ensures consistent and efficient practice management, streamlining check-in, billing, collections, and AR processes. The smooth transition between Practice Management and EHR enhances usability and convenience.
Cons
Over time, I have noticed NextGen Offices EHR becoming increasingly disorganized, lacking crucial bug fixes, and ignoring user-requested improvements. It would benefit from streamlined features such as automated filtering for unpaid claims and simplified claim attachment and review processes. Additionally, the systems layout design with excessive tabs, scrolling, and button-clicking is inefficient and doesnt optimize screen space.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Alberto
Food & Beverages, 11-50 employees employees
Jun 24, 2023
Easy and convenient
Easy and convenient
Pros
This software provides a userfriendly experience, allowing for easy appointment scheduling, refill requests, and access to medical records. It also offers the flexibility to choose specific office locations and providers for communication.
Cons
I havent encountered any dislikes so far.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Brandy
Higher Education, 1-10 employees
Jun 01, 2023
Very user friendly
Very user friendly
Pros
NextGen is exceptionally userfriendly and straightforward. I appreciate the ability to customize access and permissions for each user based on their roles and responsibilities.
Cons
It would be helpful if the system consistently displayed the original appointment in the patient chart when its moved. Additionally, the patient portal and document functionalities need improvement.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Monica
Hospital and Health Care, 1-10 employees
Jun 01, 2023
Easy and convenient
Easy and convenient
Pros
This software provides a user-friendly experience allowing for easy appointment scheduling refill requests and access to medical records. It also offers the flexibility to choose specific office locations and providers for communication.
Cons
I haven't encountered any dislikes so far.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Brandy
Higher Education, 1-10 employees
Jun 01, 2023
Very user friendly
Very user friendly
Pros
NextGen is exceptionally user-friendly and straightforward. I appreciate the ability to customize access and permissions for each user based on their roles and responsibilities.
Cons
It would be helpful if the system consistently displayed the original appointment in the patient chart when it's moved. Additionally the patient portal and document functionalities need improvement.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Monica
Hospital & Health Care, 1-10 employees
Jun 01, 2023
User-Friendly RCM Platform
User-Friendly RCM Platform
Pros
Compared to other software Ive used, this product stands out due to its ability to download medical records from the EHR tab, file claims, and handle payment and denials. It has a user-friendly interface that is easy to grasp within a few days. As an A.R caller, I rely on this software daily for claims-related work, and it has greatly streamlined our day-to-day operations.
Cons
So far, I havent encountered any cons while using this software.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Vishal
Hospital & Health Care, 11-50 employees employees
May 25, 2023
Not Too Bad
Not Too Bad
Pros
The product was quite easy to use and integrated well with our operations.
Cons
One major drawback is the absence of a financial transactions feature, which is an essential aspect for our needs.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
6
Anonymous
Medical Practice, 2-10 employees employees
May 17, 2023
A Perfect NextGen Solution for Small Independent Practices
A Perfect NextGen Solution for Small Independent Practices
Pros
A Perfect NextGen Solution for Small Independent Practices
Cons
While the software offers a wide range of features, the abundance of options can initially be overwhelming. It may take some time to navigate through all the available features and fully adapt to them. Additionally, the softwares customization capabilities are limited, which may be a drawback for those seeking a more tailored solution.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Omar
Hospital & Health Care, 51 - 200 employees
May 15, 2023
No Problems, Highly Recommended
No Problems, Highly Recommended
Pros
From my experience, this software is easy to activate and use. It caters to both home and work settings, making it suitable for anyone. I highly recommend it, especially for young entrepreneurs.
Cons
Based on my usage, I havent encountered any issues or drawbacks with this product. It has been a valuable addition to both my professional and personal life.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Tarek
Accounting, 1 employee employees
May 11, 2023
A Perfect NextGen Solution for Small Independent Practices
A Perfect NextGen Solution for Small Independent Practices
Pros
As a user, I find the design of the software to be extremely user-friendly, especially when it comes to patient registration and status updates. The alert system is hassle-free and provides valuable analytics for all types of procedures. Moreover, the program offers authentic and hands-on support within the US, which has been a great advantage for our small independent polyclinic.
Cons
While the software offers a wide range of features, it can be overwhelming to navigate through them all and fully adapt to their functionalities. Additionally, the customization options are limited, which can be a drawback for some users. Reasons for Switching to NextGen Office: We needed a solution that offered more features and improved efficiency for our practice.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Omar
Hospital & Health Care, 51-200 employees employees
May 02, 2023
Not too bad
Not too bad
Pros
Yes, the product was straightforward to use and integrated well with our operations.
Cons
There is a missing feature related to financial transactions.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Anonymous
N/A, 1-10 employees
May 01, 2023
Not too bad
Not too bad
Pros
Yes the product was straightforward to use and integrated well with our operations.
Cons
There is a missing feature related to financial transactions.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
4
Anonymous
N/A, 1-10 employees
May 01, 2023
Excellent Suite of Features, Prompt Customer Support
Excellent Suite of Features, Prompt Customer Support
Pros
The software offers a comprehensive suite of features, including appointment scheduling, EHR, billing and revenue cycle management, reporting, and patient engagement tools. It is easily customizable to cater to the unique needs of different medical practices, and the overall user experience is smooth and intuitive.
Cons
One area for improvement is the response time from customer service representatives, as it can sometimes take longer than expected to receive a reply.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Medical Practice, 2-10 employees employees
Apr 27, 2023
nb review
nb review
Pros
This software provides a comprehensive suite of features that cater to the needs of medical practices. From appointment scheduling to electronic health records (EHR), billing and revenue cycle management, reporting, and patient engagement tools, it offers a wide range of functionalities. It is easy to use and can be customized to suit the unique requirements of different medical practices.
Cons
One area that could be improved is the response time from customer service representatives. The length of time it takes to receive a response can sometimes be a downside.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
N/A, 2 - 10 employees
Apr 15, 2023
Product Review
Product Review
Pros
NextGen Office is a professional tool for billing and medical scheduling and appointments
Cons
None
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Navdeep
Insurance, 501-1,000 employees employees
Mar 31, 2023
Very satisfied
Very satisfied
Pros
The cost, customer care, and reliability of the tool are great.
Cons
Some features can be slow, and the learning curve could be improved.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Alessandro
Information Technology and Services, 10,000+ employees employees
Mar 28, 2023
Disappointed
Disappointed
Pros
I like the custom forms, knowledge database, and templates. The support and training access is helpful.
Cons
The software can give inaccurate error messages, and tech support is slow. The process for ordering tests and adding new patients can be time-consuming. The inconsistency in fields and the cost of the software are also drawbacks.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Tracy
Medical Practice, 2-10 employees employees
Mar 22, 2023
Piattaforma che rivoluziona il modo di lavorare
Piattaforma che rivoluziona il modo di lavorare
Pros
NextGenOffice simplifies project management and collaboration, improving efficiency. The platform offers a wide range of communication tools that enhance team communication. The advanced encryption technology ensures data security.
Cons
Dependency on internet connection, cost considerations for small businesses, and a learning curve for advanced features.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Gabriele
Alternative Dispute Resolution, 1-10 employees
Mar 17, 2023
Not as good as advertised
Not as good as advertised
Pros
While the software is satisfactory, it does not quite live up to its claims. One positive aspect is that it is okay to use, although it falls short of being exceptional. However, it should be noted that there was no integration with previous software as advertised.
Cons
The customer support for this software is lacking, and there have been issues with certain advertised features not functioning properly.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Inna
Medical Practice, 2 - 10 employees
Mar 15, 2023
Next Gen Office from a Person who is not techie
Next Gen Office from a Person who is not techie
Pros
The system provides a centralized and organized repository for patient data and medical records, making it easier to access and manage patient information. The appointment scheduling feature helps reduce wait times and improve patient satisfaction by streamlining the scheduling process. The billing and invoicing features of NextGen Office help automate the process of submitting insurance claims, tracking payment status, and generating invoices, making it easier to manage financial operations. The workflow management features of NextGen Office help streamline processes and improve overall operations within the healthcare organization.
Cons
None
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Debbie
Health, Wellness and Fitness , 1 employee employees
Feb 28, 2023
Perfect for organizing
Perfect for organizing
Pros
Product is user-friendly, easy to use and navigate
Cons
Actually didnt find anything difficult while using this software for operations.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Ham
Design, 11-50 employees employees
Feb 26, 2023
Good app
Good app
Pros
Good prices, abundant information, and smooth application.
Cons
Lack of technical support for the application, some shortcomings, but not important to everyone.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
Osama
Computer Software, 1 employee employees
Feb 22, 2023
Simple to work with
Simple to work with
Pros
The software is easy to use, has a familiar interface, and offers many features.
Cons
None
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Mostafa
Information Technology and Services , 2-10 employees employees
Feb 17, 2023
Optimizing Your Practice Management with NextGen Office
Optimizing Your Practice Management with NextGen Office
Pros
NextGen Office allows for centralized and organized management of scheduling, billing, and patient records. The support team is responsive, and the software provides valuable insights through reporting tools.
Cons
The software may not be suitable for smaller practices, and some features can be overwhelming. The price may also be a limitation for smaller practices.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Bernard
Real Estate, 11-50 employees employees
Feb 08, 2023
The latest features in Office 2019
The latest features in Office 2019
Pros
Office 2019 has lots of great new features, smoothness, and ease of use.
Cons
The process of purchasing a copy of the program via the official Microsoft Office website can be inconvenient.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Emad
Computer Software, 1 employee employees
Feb 02, 2023
NextGen Office A Powerful Work Tool for Increased Productivity
NextGen Office A Powerful Work Tool for Increased Productivity
Pros
NextGen Office empowers me with advanced features, a userfriendly interface, and compatibility with various file formats, boosting my productivity.
Cons
Occasionally, NextGen Office experiences issues that require restarts.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
G�ovanny
Graphic Design, 1-10 employees
Feb 01, 2023
NextGen Office A Powerful Work Tool for Increased Productivity
NextGen Office A Powerful Work Tool for Increased Productivity
Pros
NextGen Office empowers me with advanced features a user-friendly interface and compatibility with various file formats boosting my productivity.
Cons
Occasionally NextGen Office experiences issues that require restarts.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
G�ovanny
Graphic Design, 1-10 employees
Feb 01, 2023
Good
Good
Pros
Easy and clear, straightforward, durable.
Cons
None
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Ali
Oil & Energy, 51-200 employees employees
Jan 29, 2023
Top and easy to use
Top and easy to use
Pros
Easy to use, a lot of data and practice without any difficulty.
Cons
No
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Amine
Internet , 2-10 employees employees
Jan 27, 2023
Review of NextGen Office
Review of NextGen Office
Pros
NextGen Office provides a comprehensive suite of tools to help streamline business operations. It offers a wide range of features, from document management to project management and time tracking to analytics. It is highly user-friendly and can be used for any organization regardless of size. NextGen Office integrates easily with existing systems, allowing for quick and seamless data exchange. It is cost-effective and provides great value for money.
Cons
Its software updates can be time-consuming. Its mobile app is limited in its functionality. It can be challenging to customize to your specific needs.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Yusuf
Consumer Electronics, 2-10 employees employees
Jan 25, 2023
NextGen Office Review
NextGen Office Review
Pros
We can able to schedule the appointment online. Waiting time is very less. Can see the medical records also.
Cons
Customer service is not up to the mark. Sometimes its complicated. We need training to use this software.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Santhiya
Warehousing, 501-1,000 employees employees
Jan 24, 2023
Great Software
Great Software
Pros
Ease of use and friendly interface to train new employees on. Making cloud computing very easy!
Cons
Limited features if trying to do more complex solutions.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Carlos
Higher Education, 1,001-5,000 employees employees
Jan 10, 2023
NextGen Office Software
NextGen Office Software
Pros
NextGen Office Software is perfect for organizing work. It has a user-friendly interface and is easy to navigate.
Cons
None
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Sami
Education Management, 1 employee employees
Jan 03, 2023
Is a decent EHR
Is a decent EHR
Pros
The web version of Health Fusion offers some useful features.
Cons
Some aspects require excessive clicks.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Omar
Hospital and Health Care, 101-500 employees
Jan 01, 2023
Is a decent EHR
Is a decent EHR
Pros
The web version of Health Fusion offers some useful features.
Cons
Some aspects require excessive clicks.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
Omar
Hospital & Health Care, 101-500 employees
Jan 01, 2023
Good for Now, No View for the Future
Good for Now, No View for the Future
Pros
NextGen Office has a clean and visually appealing layout. It is easy to use for patient intake and backend charting. The billing department finds it useful as well.
Cons
The company lacks quick customer service, taking over a year to assign a representative. Integration with other software is not available, and the patient portal is difficult to access. There is also no support for virtual registration or check-in.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Anna
Hospital & Health Care, 11-50 employees employees
Dec 13, 2022
A Cloud-Based Productivity Suite
A Cloud-Based Productivity Suite
Pros
NextGen Office is a cloud-based office productivity suite that provides tools for word processing, spreadsheet management, and presentation creation. It is accessible from any device with an internet connection, allowing for remote work and real-time collaboration. The subscription-based pricing is typically more cost-effective than traditional office software.
Cons
Requires an internet connection for access, which may be inconvenient for users who need to work offline. Some users may prefer more advanced features and customization options available in other office productivity suites.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Ansh
Information Technology and Services , 201-500 employees employees
Dec 07, 2022
Best Software
Best Software
Pros
Very helpful, easy to use, nice program
Cons
Doesnt save a copy of my work
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Youness
Biotechnology, 2-10 employees employees
Dec 02, 2022
One of the best programs
One of the best programs
Pros
This software is easy to use, uncomplicated, and delivers solid results for both work and customers.
Cons
I have not encountered any issues with the program.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Ahmad
Computer Software, 11-50 employees
Dec 01, 2022
My experience with NextGen
My experience with NextGen
Pros
NextGen software is perfect for small businesses, offering ease of use and secure data access from anywhere.
Cons
Pricing and data security.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Mohamed
Hospital and Health Care, 1-10 employees
Dec 01, 2022
One of the best programs
One of the best programs
Pros
This software is easy to use uncomplicated and delivers solid results for both work and customers.
Cons
I have not encountered any issues with the program.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ahmad
Computer Software, 11-50 employees
Dec 01, 2022
My experience with NextGen
My experience with NextGen
Pros
NextGen software is perfect for small businesses offering ease of use and secure data access from anywhere.
Cons
Pricing and data security.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Mohamed
Hospital & Health Care, 1-10 employees
Dec 01, 2022