NextGen EHR Software Reviews
softwareOverall Rating
3.9
776 Review(s)
Rating Distribution
5
(250)
4
(337)
3
(111)
2
(26)
1
(52)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
3.9
776 Review(s)
Rating Distribution
5
(250)
4
(337)
3
(111)
2
(26)
1
(52)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
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Ratings
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Time Used
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The name explains it all
The name explains it all
Pros
I absolutely loved the design and appearance of NextGen. Its easy to use and everything just falls into place pretty nicely.
Cons
I have found it inconvenient having to call IT outside of office hours for assistance.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Cooper
Hospital & Health Care, 11-50 employees
Less than a year
August 2024
Next Gen Office Review
Next Gen Office Review
Pros
I find NextGen Office to be a very useful platform for managing patient information, thanks to its templates and customizable options.
Cons
New software updates can be challenging for me because they often erase previously customized features which requires me to set them up again. medical staff and providers need to be retrained to become familiar with the new features and options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Sarojben
Medical Practice, 11-50 employees
Less than a year
July 2024
Good software
Good software
Pros
Navigating NextGen is very simple and its quite simple to pick up and learn.
Cons
So far, I have liked nearly everything about the software so I have no cons to mention
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Kristina
Medical Practice, 1-10 employees
Less than 6 months
July 2024
Next Gen is a usable yet imperfect
Next Gen is a usable yet imperfect
Pros
The integration between our practice manager (scheduling) and EMR (records) software is fantastic. Also I love how I can carry forward and save smart phrases to speed up my note writing process.
Cons
Personally, I find completing the exercise log to be a boring and time consuming task as it takes longer compared to other sections of notes. Additionally, some sections of evaluations are not intuitive which makes it challenging to locate certain information.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Michael
Hospital & Health Care, 500+ employees
Less than a year
May 2024
The best tank, but cumbersome for smaller practices
The best tank, but cumbersome for smaller practices
Pros
I find NextGen to be a complete and highly customizable software. I also like the confidence comes with it using a well-backed company.
Cons
Running and customizing this tool is pretty expensive.
Ease of use
5
Value for money
7
Customer Support
7
Functionality
10
Ref
Hospital & Health Care, 11-50 employees
Less than a year
April 2024
Excellent patient care and practice management system!
Excellent patient care and practice management system!
Pros
The templates in NextGen are resourceful and customizable. Also the telehealth and reporting tools are top-notch.
Cons
While there are limitations with some mobile apps, overall it remains a great option.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Hospital & Health Care, 11-50 employees
Less than 6 months
April 2024
An excellent EHR tool that makes patient management and care management very easy
An excellent EHR tool that makes patient management and care management very easy
Pros
NextGen has excellent billing features and supports Medicare and Medicaid. Moreover the availability of different templates for various conditions makes managing my practice much easier.
Cons
Setting up the management pages can be quite cumbersome. However, once that initial setup is complete everything becomes easy to use.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Rupa
Hospital & Health Care, 51-100 employees
Less than a year
April 2024
Next gen is a wonderful tool for the office and for customer service personnel to use.
Next gen is a wonderful tool for the office and for customer service personnel to use.
Pros
I'm amazed by the real-time updating feature in NextGen. When a patient calls with questions, I can quickly find the answers I need.
Cons
Honestly, I don't have anything negative to say. I thoroughly enjoy this product.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
erin
Hospital & Health Care, 51-100 employees
Less than a year
April 2024
Excellent for small to medium size systems
Excellent for small to medium size systems
Pros
NextGen offers multiple customizable options and includes standard EMR and practice management features. Furthermore it provides a solid choice for my needs.
Cons
The method of customization can be quite complex at times. When they demonstrate it to you, it seems much easier but in reality, you're responsible for doing all the work and setup.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Muhammad
Hospital & Health Care, 500+ employees
April 2024
NextGen Review
NextGen Review
Pros
Although not all insurances that our doctors are in-network with are in NextGen, still I like the ease of checking eligibility and benefits. I believe NextGen can improve by adding more insurance options.
Cons
Initially, I hated it because it felt too old-school for my taste. The visual appearance gave it an outdated and somewhat boring feel. However with time, I got the hang of it. I also noticed that it's slower compared to other EMRs out there.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Anonymous
Not Specified, 11-50 employees
Less than a year
March 2024
Starting to feel outdated
Starting to feel outdated
Pros
Learning to navigate NextGen is not hassle and the training process is pretty simple too.
Cons
In comparison to other programs I have used, NextGen is starting to feel a bit outdated.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
6
Brandi
Medical Practice, 51-100 employees
Less than 6 months
March 2024
Really good health charting
Really good health charting
Pros
I'm grateful that NextGen assisted me in setting up my medical chart. Their support was invaluable.
Cons
Honestly, there is not a single con about NextGen. I really like everything about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jackoe
Medical Practice, 1-10 employees
March 2024
Ease of Use
Ease of Use
Pros
NextGen is very user-friendly and easy to navigate. Having used other systems, I can confidently say that NextGen is the simplest to use.
Cons
The review of systems lacks customization options for the questions we ask.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Angela
Hospital & Health Care, 1-10 employees
More than a year
March 2024
Incompetence with revenue cycle team and poorly built EMR
Incompetence with revenue cycle team and poorly built EMR
Pros
NextGen is quite affordable, although it's important to keep in mind that you get what you pay for.
Cons
The billing side (revenue cycle) has made multiple recurrent mistakes and communication is very poor. There are multiple teams handling your account, but unfortunately they don't communicate with each other which results in frequent mistakes and constant oversight from the user.
Ease of use
6
Value for money
5
Customer Support
3
Functionality
5
Anonymous
Not Specified, 1-10 employees
More than a year
January 2024
User friendly
User friendly
Pros
I love how easy it is to use NextGen, and I also like the ability to reset it quickly.
Cons
I often experience lag time while loading inside the application and this sometimes leads to issues like screen freezes or delays.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Kelsey
Medical Practice, 51-100 employees
Less than 6 months
January 2024
NextGen
NextGen
Pros
It was effortless to use learn and adapt to.
Cons
I have no significant dislikes about it.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
mayra
Hospital & Health Care, 11-50 employees
Less than a year
November 2023
NextGen is a great option for your medical billing needs.
NextGen is a great option for your medical billing needs.
Pros
The software's user-friendly interface and the convenience of creating and sharing reports were particularly appealing.
Cons
There is some potential for confusion due to the different date options within NextGen. For instance transaction dates, dates of service and dates of entry may be misunderstood.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
patti
Hospital & Health Care, 101-500 employees
More than a year
November 2023
NextGen is a great option for your medical billing needs.
NextGen is a great option for your medical billing needs.
Pros
NextGen's software is user-friendly. I mainly enjoyed using the reporting function and found it pretty easy to create and share reports.
Cons
Some of the data in NextGen could be misunderstood due to the various date options available. For instance, there are transaction dates, dates of service, and dates of entry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
patti
Hospital & Health Care, 101-500 employees
Less than a year
November 2023
NextGen
NextGen
Pros
NextGen is both user-friendly and easy to learn and adapt to.
Cons
Honestly, there's nothing that I hate or dislike about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mayra
Hospital & Health Care, 11-50 employees
Less than a year
November 2023
NextGen Office still a leader in patient/physician communication!
NextGen Office still a leader in patient/physician communication!
Pros
A notable strength is the ease of completing patient notes during examinations.
Cons
The only downside I've experienced relates to system upgrades or maintenance performed over weekends. This occasionally leads to issues like slowness and screen freezes when we return to work on Mondays. The most recent incident occurred this past weekend but was eventually resolved on Monday causing some delays.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Medical Practice, 11-50 employees
Less than a year
October 2023
NextGen Office, still a leader in patient/physician communication!
NextGen Office, still a leader in patient/physician communication!
Pros
One of NextGen's strengths is that I can easily without wasting time complete patient notes during examinations.
Cons
The only downside I've encountered is related to system upgrades or maintenance performed over weekends. This occasionally leads to issues like slowness and screen freezes when we return to work on Mondays. The most recent incident occurred this past weekend but was eventually resolved on Monday, although it caused some delays.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 11-50 employees
Less than a year
October 2023
Review for NextGen Office
Review for NextGen Office
Pros
NextGen Office provides effective tools for patient scheduling, charting, billing, and reporting. The level of customization offered is a notable advantage.
Cons
Using NextGen Office does come with a learning curve, and the pricing is relatively high. Occasionally, performance issues have been encountered.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Anonymous
Not Specified, 101-500 employees
September 2023
NextGen Office
NextGen Office
Pros
The Practice Management features of NextGen Office are highly userfriendly and organized, enhancing overall efficiency. It facilitates seamless schedule management for multiple locations.
Cons
Lately, the software has experienced some glitches, and server instability issues have led to occasional slowdowns. However, these issues are resolvable and have room for improvement.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Justin
Hospital and Health Care, 51-100 employees
August 2023
NextGen Office
NextGen Office
Pros
The Practice Management features in NextGen are excellent. With two locations, I can easily view both schedules without any hassle. Despite the offices being separate, NextGen makes it simple to manage.
Cons
Lately, I've been experiencing some bugs with the software, and the server hasn't been stable, resulting in slowdowns. However, I believe these issues can be fixed and improved upon.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Justin
Hospital & Health Care, 51-100 employees
Less than a year
August 2023
NextGen Healthcare
NextGen Healthcare
Pros
NextGen Healthcare excels as a platform for processing charges and payments. It offers extensive customization options, making it convenient to handle code reorganization and accept copayments during billing.
Cons
One area of improvement for NextGen Healthcare is the consistency of quality control in updates and implementations, which should be more reliable.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Marcus
Medical Practice, 1-10 employees
July 2023
User-Friendly and Efficient
User-Friendly and Efficient
Pros
The software offers ease of use and toggle ability which are impressive, making it effortless to navigate and operate. Its teaching feature is also beneficial, allowing for easy training and onboarding.
Cons
At this time, I have no negative feedback to provide about the software. I hope that my positive experience remains consistent and I wont encounter any issues that require criticism.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Susan
Pharmaceuticals, 500+ employees
July 2023
NextGen Healthcare
NextGen Healthcare
Pros
NextGen is a fantastic platform for processing charges and payments. It offers full customization to meet your specific needs. I also like the convenience of charging, reorganizing codes directly on the billing screen and accepting co-payments side by side.
Cons
I have noticed that the consistency of quality control in updates or implementation is not as good as it should be. This seems to be somewhat common.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
marcus
Medical Practice, 1-10 employees
Less than 6 months
July 2023
Worst RCM and Customer Service
Worst RCM and Customer Service
Pros
Unfortunately, I didn't like NextGen. We switched from server-based NexGen to MediTouch/Healthfusion in 2013, and later NextGen acquired the company.
Cons
In general, the software works fine. However, I have an issue with the companys practice of forcing customers into yearly auto-renew contracts. Even when we tried to cancel the RCM company a month before the service was set to renew (even though the Go Live date was two months after notification), they gave excuses to avoid cancellation. First, they claimed we didn't cancel. Then, they said we didn't cancel with Clinic Anywhere. Later, they insisted that the balance needed to be up to date before they would cancel. Its worth mentioning that we were losing money due to their poor collections and lack of billing knowledge. I won't go into the specific billing issues here, but any experienced biller would know what they were doing wrong. This is a consequence of overseas outsourcing. After 10 years, we decided to walk away from the company due to their unreasonable negotiation regarding dropping the RCM portion of the contract.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Diana
Hospital & Health Care, 1-10 employees
More than a year
July 2023
Highly Used in a large company
Highly Used in a large company
Pros
I find the ease of use and toggle option in NextGen quite helpful. Also it is pretty easy to teach others about it.
Cons
Currently, I don't have any negative to comment to mention and I hope it stays this way.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Susan
Pharmaceuticals, 500+ employees
More than a year
July 2023
Comprehensive Practice Management with Minor Flaws
Comprehensive Practice Management with Minor Flaws
Pros
NextGen Office software offers us a comprehensive suite of customizable features, including appointment scheduling, billing, and revenue cycle management. It ensures consistent and efficient practice management, streamlining check-in, billing, collections, and AR processes. The smooth transition between Practice Management and EHR enhances usability and convenience.
Cons
Over time, I have noticed NextGen Offices EHR becoming increasingly disorganized, lacking crucial bug fixes, and ignoring user-requested improvements. It would benefit from streamlined features such as automated filtering for unpaid claims and simplified claim attachment and review processes. Additionally, the systems layout design with excessive tabs, scrolling, and button-clicking is inefficient and doesnt optimize screen space.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Alberto
Medical Practice, 11-50 employees
June 2023
Easy and convenient
Easy and convenient
Pros
This software provides a user-friendly experience allowing for easy appointment scheduling refill requests and access to medical records. It also offers the flexibility to choose specific office locations and providers for communication.
Cons
I haven't encountered any dislikes so far.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Brandy
Medical Practice, 1-10 employees
June 2023
Very user friendly
Very user friendly
Pros
NextGen is exceptionally user-friendly and straightforward. I appreciate the ability to customize access and permissions for each user based on their roles and responsibilities.
Cons
It would be helpful if the system consistently displayed the original appointment in the patient chart when it's moved. Additionally the patient portal and document functionalities need improvement.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Monica
Hospital & Health Care, 1-10 employees
June 2023
It is not perfect but it works
It is not perfect but it works
Pros
NextGen Office software provides a comprehensive suite of customizable features, ranging from appointment scheduling to billing and revenue cycle management. It delivers consistent and efficient practice management, seamlessly integrating check-in, billing, collections and AR processes. The transition between Practice Management and EHR is smooth which eventually enhance overall usability.
Cons
Over time, I've noticed that NextGen Office's EHR has become increasingly disorganized. It lacks major bug fixes and fails to address user-requested improvements. I believe it needs streamlined features such as automated filtering for unpaid claims and easier claim attachment and review processes. The systems layout design with excessive tabs, scrolling, and button-clicking is inefficient and doesn't make the best use of screen space.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Alberto
Medical Practice, 11-50 employees
Less than a year
June 2023
Easy and convenient
Easy and convenient
Pros
I love how I can schedule appointments and request refills directly through the portal.
Cons
Personally, I am fond of all the features, and so far I haven't come across any dislikes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandy
Medical Practice, 1-10 employees
More than a year
June 2023
Very user friendly
Very user friendly
Pros
NextGen is hands down the easiest EHR provider to use. It provides user-friendly and the best experience. What I really like is the ability to set access and abilities for each user based on their specific role and responsibilities.
Cons
As much as I love the clipboard feature that allows for easy drag and drop of appointments, I wish the system would display the original appointment in the patient chart, indicating that it was moved. It happens occasionally, but not consistently, and it would be helpful to have that note. The patient portal and documents definitely need improvement as they don't always function to their full capability.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Monica
Hospital & Health Care, 1-10 employees
More than a year
June 2023
User-Friendly RCM Platform
User-Friendly RCM Platform
Pros
Compared to other software Ive used, this product stands out due to its ability to download medical records from the EHR tab, file claims, and handle payment and denials. It has a user-friendly interface that is easy to grasp within a few days. As an A.R caller, I rely on this software daily for claims-related work, and it has greatly streamlined our day-to-day operations.
Cons
So far, I havent encountered any cons while using this software.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Vishal
Hospital & Health Care, 11-50 employees
May 2023
Not Too Bad
Not Too Bad
Pros
The product was quite easy to use and integrated well with our operations.
Cons
One major drawback is the absence of a financial transactions feature, which is an essential aspect for our needs.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
6
Anonymous
Medical Practice, 2-10 employees
May 2023
No Problems, Highly Recommended
No Problems, Highly Recommended
Pros
From my experience, this software is easy to activate and use. It caters to both home and work settings, making it suitable for anyone. I highly recommend it, especially for young entrepreneurs.
Cons
Based on my usage, I havent encountered any issues or drawbacks with this product. It has been a valuable addition to both my professional and personal life.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Tarek
Individual & Family Services, 1-10 employees
May 2023
Not too bad
Not too bad
Pros
Yes, the product was easy to use and integrated well with our operations.
Cons
There is a missing feature related to financial transactions.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Anonymous
Not Specified, 1-10 employees
May 2023
Not too bad
Not too bad
Pros
Yes the product was easy to use and integrated well with our operations.
Cons
There is a missing feature related to financial transactions.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
4
Anonymous
Not Specified, 1-10 employees
May 2023
A Perfect NextGen Solution for Small Independent Practices
A Perfect NextGen Solution for Small Independent Practices
Pros
The standout feature for me is the user friendly design that focuses on patient registration and status updates. Also the hassle free alert system and analytics cater to all types of procedures. I am glad to know that the programs support is exclusively within the US and they provide authentic hands on assistance.
Cons
I sometimes feel overwhelmed due to the availability of excessive useless features. It takes time to sift through and fully adapt to them. Also sadly it's not highly customizable and that aspect feels a bit lacking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Omar
Hospital & Health Care, 51-100 employees
Less than a year
May 2023
Easy to use EMR
Easy to use EMR
Pros
It's such an easy to use product that anyone can subscribe to and work with. I find it far from boring, and I highly recommend it for your field of work or even for personal use. Thank you so much for this wonderful product.
Cons
Nothing as such. Its a very good product that's easy to use. Anyone can subscribe to it and work with it. It is not boring at all, and I highly recommend it, whether for your field of work or for personal use at home. Thank you so much for creating this wonderful product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
tarek
Medical Practice, 1-10 employees
May 2023
Moamal
Moamal
Pros
With confident I can say that the product is pretty easy to use and it seamlessly integrated with our operations.
Cons
Yes, there is a missing feature, which is the ability to handle financial transactions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Anonymous
Not Specified, 1-10 employees
May 2023
User friendly RCM platform
User friendly RCM platform
Pros
Compared to other software I've used, I really like the features of downloading medical records from the EHR tab, filing claims, posting payments and handling denials. The product is truly user-friendly and it only took me a few days to understand the interface. It's not confusing at all, and it's a fantastic product in the medical billing domain. I use the software daily for various claims-related work as an A.R caller, and it greatly facilitates our day to day tasks.
Cons
As of now, I haven't come across any cons while working with it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vishal
Hospital & Health Care, 11-50 employees
Less than a year
May 2023
Excellent Suite of Features, Prompt Customer Support
Excellent Suite of Features, Prompt Customer Support
Pros
The software offers a comprehensive suite of features, including appointment scheduling, EHR, billing and revenue cycle management, reporting, and patient engagement tools. It is easily customizable to cater to the unique needs of different medical practices, and the overall user experience is smooth and intuitive.
Cons
One area for improvement is the response time from customer service representatives, as it can sometimes take longer than expected to receive a reply.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Medical Practice, 2-10 employees
April 2023
nb review
nb review
Pros
NextGen offers a comprehensive suite of features, including appointment scheduling, electronic health records (EHR), billing and revenue cycle management, reporting and patient engagement tools. It's easy to use and can be customized to cater to the unique needs of different medical practices.
Cons
The length of time it takes to receive a response from a customer service representative is a drawback.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than a year
April 2023
help you
help you
Pros
It's pretty easy to use and it provides a lot of help. The search function is particularly convenient.
Cons
There were occasions when dealing with slow customer service proved to be difficult.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
6
abdelrahman
Medical Practice, 51-100 employees
April 2023
Disappointed
Disappointed
Pros
I like the custom forms, knowledge database, and templates. The support and training access is helpful.
Cons
The software can give inaccurate error messages, and tech support is slow. The process for ordering tests and adding new patients can be time-consuming. The inconsistency in fields and the cost of the software are also drawbacks.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Tracy
Medical Practice, 2-10 employees
March 2023
Piattaforma che rivoluziona il modo di lavorare
Piattaforma che rivoluziona il modo di lavorare
Pros
NextGenOffice simplifies project management and collaboration, improving efficiency. The platform offers a wide range of communication tools that enhance team communication. The advanced encryption technology ensures data security.
Cons
Dependency on internet connection, cost considerations for small businesses, and a learning curve for advanced features.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Gabriele
Alternative Dispute Resolution, 1-10 employees
March 2023
Not as good as advertised
Not as good as advertised
Pros
It is okay, but I must say that as per my experience it's not the best. They didn't integrate it with the previous software as advertised.
Cons
The customer support is lacking, and some of the advertised features do not work properly.
Ease of use
6
Value for money
6
Customer Support
2
Functionality
4
Inna
Medical Practice, 1-10 employees
More than a year
March 2023
Filters
Sort by:
The name explains it all
The name explains it all
Pros
I absolutely loved the design and appearance of NextGen. Its easy to use and everything just falls into place pretty nicely.
Cons
I have found it inconvenient having to call IT outside of office hours for assistance.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Cooper
Hospital & Health Care, 11-50 employees
Less than a year
August 2024
Next Gen Office Review
Next Gen Office Review
Pros
I find NextGen Office to be a very useful platform for managing patient information, thanks to its templates and customizable options.
Cons
New software updates can be challenging for me because they often erase previously customized features which requires me to set them up again. medical staff and providers need to be retrained to become familiar with the new features and options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Sarojben
Medical Practice, 11-50 employees
Less than a year
July 2024
Good software
Good software
Pros
Navigating NextGen is very simple and its quite simple to pick up and learn.
Cons
So far, I have liked nearly everything about the software so I have no cons to mention
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Kristina
Medical Practice, 1-10 employees
Less than 6 months
July 2024
Next Gen is a usable yet imperfect
Next Gen is a usable yet imperfect
Pros
The integration between our practice manager (scheduling) and EMR (records) software is fantastic. Also I love how I can carry forward and save smart phrases to speed up my note writing process.
Cons
Personally, I find completing the exercise log to be a boring and time consuming task as it takes longer compared to other sections of notes. Additionally, some sections of evaluations are not intuitive which makes it challenging to locate certain information.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Michael
Hospital & Health Care, 500+ employees
Less than a year
May 2024
The best tank, but cumbersome for smaller practices
The best tank, but cumbersome for smaller practices
Pros
I find NextGen to be a complete and highly customizable software. I also like the confidence comes with it using a well-backed company.
Cons
Running and customizing this tool is pretty expensive.
Ease of use
5
Value for money
7
Customer Support
7
Functionality
10
Ref
Hospital & Health Care, 11-50 employees
Less than a year
April 2024
Excellent patient care and practice management system!
Excellent patient care and practice management system!
Pros
The templates in NextGen are resourceful and customizable. Also the telehealth and reporting tools are top-notch.
Cons
While there are limitations with some mobile apps, overall it remains a great option.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Hospital & Health Care, 11-50 employees
Less than 6 months
April 2024
An excellent EHR tool that makes patient management and care management very easy
An excellent EHR tool that makes patient management and care management very easy
Pros
NextGen has excellent billing features and supports Medicare and Medicaid. Moreover the availability of different templates for various conditions makes managing my practice much easier.
Cons
Setting up the management pages can be quite cumbersome. However, once that initial setup is complete everything becomes easy to use.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Rupa
Hospital & Health Care, 51-100 employees
Less than a year
April 2024
Next gen is a wonderful tool for the office and for customer service personnel to use.
Next gen is a wonderful tool for the office and for customer service personnel to use.
Pros
I'm amazed by the real-time updating feature in NextGen. When a patient calls with questions, I can quickly find the answers I need.
Cons
Honestly, I don't have anything negative to say. I thoroughly enjoy this product.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
erin
Hospital & Health Care, 51-100 employees
Less than a year
April 2024
Excellent for small to medium size systems
Excellent for small to medium size systems
Pros
NextGen offers multiple customizable options and includes standard EMR and practice management features. Furthermore it provides a solid choice for my needs.
Cons
The method of customization can be quite complex at times. When they demonstrate it to you, it seems much easier but in reality, you're responsible for doing all the work and setup.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Muhammad
Hospital & Health Care, 500+ employees
April 2024
NextGen Review
NextGen Review
Pros
Although not all insurances that our doctors are in-network with are in NextGen, still I like the ease of checking eligibility and benefits. I believe NextGen can improve by adding more insurance options.
Cons
Initially, I hated it because it felt too old-school for my taste. The visual appearance gave it an outdated and somewhat boring feel. However with time, I got the hang of it. I also noticed that it's slower compared to other EMRs out there.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Anonymous
Not Specified, 11-50 employees
Less than a year
March 2024
Starting to feel outdated
Starting to feel outdated
Pros
Learning to navigate NextGen is not hassle and the training process is pretty simple too.
Cons
In comparison to other programs I have used, NextGen is starting to feel a bit outdated.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
6
Brandi
Medical Practice, 51-100 employees
Less than 6 months
March 2024
Really good health charting
Really good health charting
Pros
I'm grateful that NextGen assisted me in setting up my medical chart. Their support was invaluable.
Cons
Honestly, there is not a single con about NextGen. I really like everything about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jackoe
Medical Practice, 1-10 employees
March 2024
Ease of Use
Ease of Use
Pros
NextGen is very user-friendly and easy to navigate. Having used other systems, I can confidently say that NextGen is the simplest to use.
Cons
The review of systems lacks customization options for the questions we ask.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Angela
Hospital & Health Care, 1-10 employees
More than a year
March 2024
Incompetence with revenue cycle team and poorly built EMR
Incompetence with revenue cycle team and poorly built EMR
Pros
NextGen is quite affordable, although it's important to keep in mind that you get what you pay for.
Cons
The billing side (revenue cycle) has made multiple recurrent mistakes and communication is very poor. There are multiple teams handling your account, but unfortunately they don't communicate with each other which results in frequent mistakes and constant oversight from the user.
Ease of use
6
Value for money
5
Customer Support
3
Functionality
5
Anonymous
Not Specified, 1-10 employees
More than a year
January 2024
User friendly
User friendly
Pros
I love how easy it is to use NextGen, and I also like the ability to reset it quickly.
Cons
I often experience lag time while loading inside the application and this sometimes leads to issues like screen freezes or delays.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Kelsey
Medical Practice, 51-100 employees
Less than 6 months
January 2024
NextGen
NextGen
Pros
It was effortless to use learn and adapt to.
Cons
I have no significant dislikes about it.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
mayra
Hospital & Health Care, 11-50 employees
Less than a year
November 2023
NextGen is a great option for your medical billing needs.
NextGen is a great option for your medical billing needs.
Pros
The software's user-friendly interface and the convenience of creating and sharing reports were particularly appealing.
Cons
There is some potential for confusion due to the different date options within NextGen. For instance transaction dates, dates of service and dates of entry may be misunderstood.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
patti
Hospital & Health Care, 101-500 employees
More than a year
November 2023
NextGen is a great option for your medical billing needs.
NextGen is a great option for your medical billing needs.
Pros
NextGen's software is user-friendly. I mainly enjoyed using the reporting function and found it pretty easy to create and share reports.
Cons
Some of the data in NextGen could be misunderstood due to the various date options available. For instance, there are transaction dates, dates of service, and dates of entry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
patti
Hospital & Health Care, 101-500 employees
Less than a year
November 2023
NextGen
NextGen
Pros
NextGen is both user-friendly and easy to learn and adapt to.
Cons
Honestly, there's nothing that I hate or dislike about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mayra
Hospital & Health Care, 11-50 employees
Less than a year
November 2023
NextGen Office still a leader in patient/physician communication!
NextGen Office still a leader in patient/physician communication!
Pros
A notable strength is the ease of completing patient notes during examinations.
Cons
The only downside I've experienced relates to system upgrades or maintenance performed over weekends. This occasionally leads to issues like slowness and screen freezes when we return to work on Mondays. The most recent incident occurred this past weekend but was eventually resolved on Monday causing some delays.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Medical Practice, 11-50 employees
Less than a year
October 2023
NextGen Office, still a leader in patient/physician communication!
NextGen Office, still a leader in patient/physician communication!
Pros
One of NextGen's strengths is that I can easily without wasting time complete patient notes during examinations.
Cons
The only downside I've encountered is related to system upgrades or maintenance performed over weekends. This occasionally leads to issues like slowness and screen freezes when we return to work on Mondays. The most recent incident occurred this past weekend but was eventually resolved on Monday, although it caused some delays.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 11-50 employees
Less than a year
October 2023
Review for NextGen Office
Review for NextGen Office
Pros
NextGen Office provides effective tools for patient scheduling, charting, billing, and reporting. The level of customization offered is a notable advantage.
Cons
Using NextGen Office does come with a learning curve, and the pricing is relatively high. Occasionally, performance issues have been encountered.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Anonymous
Not Specified, 101-500 employees
September 2023
NextGen Office
NextGen Office
Pros
The Practice Management features of NextGen Office are highly userfriendly and organized, enhancing overall efficiency. It facilitates seamless schedule management for multiple locations.
Cons
Lately, the software has experienced some glitches, and server instability issues have led to occasional slowdowns. However, these issues are resolvable and have room for improvement.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Justin
Hospital and Health Care, 51-100 employees
August 2023
NextGen Office
NextGen Office
Pros
The Practice Management features in NextGen are excellent. With two locations, I can easily view both schedules without any hassle. Despite the offices being separate, NextGen makes it simple to manage.
Cons
Lately, I've been experiencing some bugs with the software, and the server hasn't been stable, resulting in slowdowns. However, I believe these issues can be fixed and improved upon.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Justin
Hospital & Health Care, 51-100 employees
Less than a year
August 2023
NextGen Healthcare
NextGen Healthcare
Pros
NextGen Healthcare excels as a platform for processing charges and payments. It offers extensive customization options, making it convenient to handle code reorganization and accept copayments during billing.
Cons
One area of improvement for NextGen Healthcare is the consistency of quality control in updates and implementations, which should be more reliable.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Marcus
Medical Practice, 1-10 employees
July 2023
User-Friendly and Efficient
User-Friendly and Efficient
Pros
The software offers ease of use and toggle ability which are impressive, making it effortless to navigate and operate. Its teaching feature is also beneficial, allowing for easy training and onboarding.
Cons
At this time, I have no negative feedback to provide about the software. I hope that my positive experience remains consistent and I wont encounter any issues that require criticism.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Susan
Pharmaceuticals, 500+ employees
July 2023
NextGen Healthcare
NextGen Healthcare
Pros
NextGen is a fantastic platform for processing charges and payments. It offers full customization to meet your specific needs. I also like the convenience of charging, reorganizing codes directly on the billing screen and accepting co-payments side by side.
Cons
I have noticed that the consistency of quality control in updates or implementation is not as good as it should be. This seems to be somewhat common.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
marcus
Medical Practice, 1-10 employees
Less than 6 months
July 2023
Worst RCM and Customer Service
Worst RCM and Customer Service
Pros
Unfortunately, I didn't like NextGen. We switched from server-based NexGen to MediTouch/Healthfusion in 2013, and later NextGen acquired the company.
Cons
In general, the software works fine. However, I have an issue with the companys practice of forcing customers into yearly auto-renew contracts. Even when we tried to cancel the RCM company a month before the service was set to renew (even though the Go Live date was two months after notification), they gave excuses to avoid cancellation. First, they claimed we didn't cancel. Then, they said we didn't cancel with Clinic Anywhere. Later, they insisted that the balance needed to be up to date before they would cancel. Its worth mentioning that we were losing money due to their poor collections and lack of billing knowledge. I won't go into the specific billing issues here, but any experienced biller would know what they were doing wrong. This is a consequence of overseas outsourcing. After 10 years, we decided to walk away from the company due to their unreasonable negotiation regarding dropping the RCM portion of the contract.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Diana
Hospital & Health Care, 1-10 employees
More than a year
July 2023
Highly Used in a large company
Highly Used in a large company
Pros
I find the ease of use and toggle option in NextGen quite helpful. Also it is pretty easy to teach others about it.
Cons
Currently, I don't have any negative to comment to mention and I hope it stays this way.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Susan
Pharmaceuticals, 500+ employees
More than a year
July 2023
Comprehensive Practice Management with Minor Flaws
Comprehensive Practice Management with Minor Flaws
Pros
NextGen Office software offers us a comprehensive suite of customizable features, including appointment scheduling, billing, and revenue cycle management. It ensures consistent and efficient practice management, streamlining check-in, billing, collections, and AR processes. The smooth transition between Practice Management and EHR enhances usability and convenience.
Cons
Over time, I have noticed NextGen Offices EHR becoming increasingly disorganized, lacking crucial bug fixes, and ignoring user-requested improvements. It would benefit from streamlined features such as automated filtering for unpaid claims and simplified claim attachment and review processes. Additionally, the systems layout design with excessive tabs, scrolling, and button-clicking is inefficient and doesnt optimize screen space.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Alberto
Medical Practice, 11-50 employees
June 2023
Easy and convenient
Easy and convenient
Pros
This software provides a user-friendly experience allowing for easy appointment scheduling refill requests and access to medical records. It also offers the flexibility to choose specific office locations and providers for communication.
Cons
I haven't encountered any dislikes so far.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Brandy
Medical Practice, 1-10 employees
June 2023
Very user friendly
Very user friendly
Pros
NextGen is exceptionally user-friendly and straightforward. I appreciate the ability to customize access and permissions for each user based on their roles and responsibilities.
Cons
It would be helpful if the system consistently displayed the original appointment in the patient chart when it's moved. Additionally the patient portal and document functionalities need improvement.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Monica
Hospital & Health Care, 1-10 employees
June 2023
It is not perfect but it works
It is not perfect but it works
Pros
NextGen Office software provides a comprehensive suite of customizable features, ranging from appointment scheduling to billing and revenue cycle management. It delivers consistent and efficient practice management, seamlessly integrating check-in, billing, collections and AR processes. The transition between Practice Management and EHR is smooth which eventually enhance overall usability.
Cons
Over time, I've noticed that NextGen Office's EHR has become increasingly disorganized. It lacks major bug fixes and fails to address user-requested improvements. I believe it needs streamlined features such as automated filtering for unpaid claims and easier claim attachment and review processes. The systems layout design with excessive tabs, scrolling, and button-clicking is inefficient and doesn't make the best use of screen space.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Alberto
Medical Practice, 11-50 employees
Less than a year
June 2023
Easy and convenient
Easy and convenient
Pros
I love how I can schedule appointments and request refills directly through the portal.
Cons
Personally, I am fond of all the features, and so far I haven't come across any dislikes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandy
Medical Practice, 1-10 employees
More than a year
June 2023
Very user friendly
Very user friendly
Pros
NextGen is hands down the easiest EHR provider to use. It provides user-friendly and the best experience. What I really like is the ability to set access and abilities for each user based on their specific role and responsibilities.
Cons
As much as I love the clipboard feature that allows for easy drag and drop of appointments, I wish the system would display the original appointment in the patient chart, indicating that it was moved. It happens occasionally, but not consistently, and it would be helpful to have that note. The patient portal and documents definitely need improvement as they don't always function to their full capability.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Monica
Hospital & Health Care, 1-10 employees
More than a year
June 2023
User-Friendly RCM Platform
User-Friendly RCM Platform
Pros
Compared to other software Ive used, this product stands out due to its ability to download medical records from the EHR tab, file claims, and handle payment and denials. It has a user-friendly interface that is easy to grasp within a few days. As an A.R caller, I rely on this software daily for claims-related work, and it has greatly streamlined our day-to-day operations.
Cons
So far, I havent encountered any cons while using this software.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Vishal
Hospital & Health Care, 11-50 employees
May 2023
Not Too Bad
Not Too Bad
Pros
The product was quite easy to use and integrated well with our operations.
Cons
One major drawback is the absence of a financial transactions feature, which is an essential aspect for our needs.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
6
Anonymous
Medical Practice, 2-10 employees
May 2023
No Problems, Highly Recommended
No Problems, Highly Recommended
Pros
From my experience, this software is easy to activate and use. It caters to both home and work settings, making it suitable for anyone. I highly recommend it, especially for young entrepreneurs.
Cons
Based on my usage, I havent encountered any issues or drawbacks with this product. It has been a valuable addition to both my professional and personal life.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Tarek
Individual & Family Services, 1-10 employees
May 2023
Not too bad
Not too bad
Pros
Yes, the product was easy to use and integrated well with our operations.
Cons
There is a missing feature related to financial transactions.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Anonymous
Not Specified, 1-10 employees
May 2023
Not too bad
Not too bad
Pros
Yes the product was easy to use and integrated well with our operations.
Cons
There is a missing feature related to financial transactions.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
4
Anonymous
Not Specified, 1-10 employees
May 2023
A Perfect NextGen Solution for Small Independent Practices
A Perfect NextGen Solution for Small Independent Practices
Pros
The standout feature for me is the user friendly design that focuses on patient registration and status updates. Also the hassle free alert system and analytics cater to all types of procedures. I am glad to know that the programs support is exclusively within the US and they provide authentic hands on assistance.
Cons
I sometimes feel overwhelmed due to the availability of excessive useless features. It takes time to sift through and fully adapt to them. Also sadly it's not highly customizable and that aspect feels a bit lacking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Omar
Hospital & Health Care, 51-100 employees
Less than a year
May 2023
Easy to use EMR
Easy to use EMR
Pros
It's such an easy to use product that anyone can subscribe to and work with. I find it far from boring, and I highly recommend it for your field of work or even for personal use. Thank you so much for this wonderful product.
Cons
Nothing as such. Its a very good product that's easy to use. Anyone can subscribe to it and work with it. It is not boring at all, and I highly recommend it, whether for your field of work or for personal use at home. Thank you so much for creating this wonderful product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
tarek
Medical Practice, 1-10 employees
May 2023
Moamal
Moamal
Pros
With confident I can say that the product is pretty easy to use and it seamlessly integrated with our operations.
Cons
Yes, there is a missing feature, which is the ability to handle financial transactions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Anonymous
Not Specified, 1-10 employees
May 2023
User friendly RCM platform
User friendly RCM platform
Pros
Compared to other software I've used, I really like the features of downloading medical records from the EHR tab, filing claims, posting payments and handling denials. The product is truly user-friendly and it only took me a few days to understand the interface. It's not confusing at all, and it's a fantastic product in the medical billing domain. I use the software daily for various claims-related work as an A.R caller, and it greatly facilitates our day to day tasks.
Cons
As of now, I haven't come across any cons while working with it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vishal
Hospital & Health Care, 11-50 employees
Less than a year
May 2023
Excellent Suite of Features, Prompt Customer Support
Excellent Suite of Features, Prompt Customer Support
Pros
The software offers a comprehensive suite of features, including appointment scheduling, EHR, billing and revenue cycle management, reporting, and patient engagement tools. It is easily customizable to cater to the unique needs of different medical practices, and the overall user experience is smooth and intuitive.
Cons
One area for improvement is the response time from customer service representatives, as it can sometimes take longer than expected to receive a reply.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Medical Practice, 2-10 employees
April 2023
nb review
nb review
Pros
NextGen offers a comprehensive suite of features, including appointment scheduling, electronic health records (EHR), billing and revenue cycle management, reporting and patient engagement tools. It's easy to use and can be customized to cater to the unique needs of different medical practices.
Cons
The length of time it takes to receive a response from a customer service representative is a drawback.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than a year
April 2023
help you
help you
Pros
It's pretty easy to use and it provides a lot of help. The search function is particularly convenient.
Cons
There were occasions when dealing with slow customer service proved to be difficult.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
6
abdelrahman
Medical Practice, 51-100 employees
April 2023
Disappointed
Disappointed
Pros
I like the custom forms, knowledge database, and templates. The support and training access is helpful.
Cons
The software can give inaccurate error messages, and tech support is slow. The process for ordering tests and adding new patients can be time-consuming. The inconsistency in fields and the cost of the software are also drawbacks.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Tracy
Medical Practice, 2-10 employees
March 2023
Piattaforma che rivoluziona il modo di lavorare
Piattaforma che rivoluziona il modo di lavorare
Pros
NextGenOffice simplifies project management and collaboration, improving efficiency. The platform offers a wide range of communication tools that enhance team communication. The advanced encryption technology ensures data security.
Cons
Dependency on internet connection, cost considerations for small businesses, and a learning curve for advanced features.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Gabriele
Alternative Dispute Resolution, 1-10 employees
March 2023
Not as good as advertised
Not as good as advertised
Pros
It is okay, but I must say that as per my experience it's not the best. They didn't integrate it with the previous software as advertised.
Cons
The customer support is lacking, and some of the advertised features do not work properly.
Ease of use
6
Value for money
6
Customer Support
2
Functionality
4
Inna
Medical Practice, 1-10 employees
More than a year
March 2023