NovoClinical Reviews

“Switching to NovoClinical was a total upgrade

Pros

We'd been searching for a new EMR for a while and when we found Novo and saw how open they were to fulfill our specific needs, we decided to make the switch. One big reason we left our previous EMR was their poor communication which was very frustrating. But Novo exceeded our expectations mainly our conversation with Abhrodip Paul has been amazing. He went above and beyond our expectations between long meetings and in-depth emails. His commitment to getting everything set up just right made a huge difference in helping us start using the program with ease.

Cons

The aesthetics definitely needs improvements. Well we heard they are planning to work on that for 2025, so hopefully, we'll see some nice changes soon.

“Solid software that delivers on every front

Pros

Novo software is of very high quality and practical. Also it allows us to manage electronic patient records well. It even enables patient scheduling, clinical and medical management.

Cons

The software is working well for us and we have no complaints to report.

“Complete toolkit for managing clinical trials

Pros

I like that it prioritizes efficiency and quality when it comes to managing clinical trials.

Cons

Customer service is not the best as there is a lack of communication.

“Reliable and budget-friendly option

Pros

I appreciate the quick support, cost-effectiveness compared to competitors, abundance of options/features, and the constant improvements.

Cons

I wish there were more documentation/training resources available.

“EMR setup customized perfectly to our practice

Pros

Everything is so simple with this software. No more hunting through different pages to complete tasks.

Cons

I believe the billing section could benefit from some upgrades.

“Incredibly user-friendly and customizable

Pros

Implementing this software is really easy. Whenever we face any issues, customer service responds promptly to troubleshoot. Plus, we can customize it as needed.

Cons

Sending to billing involves multiple steps, and sometimes the codes don't transfer correctly unless I painstakingly check each one.

“Big upgrade for us

Pros

Being able to transfer our old database into the new system was a huge plus point.

Cons

Although the layout seems geared towards larger clinics, we've managed to adapt.

“NovoClinical suits my needs perfectly

Pros

What I adore most about this software is its ease of use.

Cons

I feel the transition between the nurse and doctor areas could be smoother.

“It's a great solution

Pros

I find training, scheduling, and documenting incredibly easy with this software.

Cons

It is frustrating not being able to reset my own passwords, waiting for someone else to do it takes up precious time.

“Such a relief to have this software!

Pros

I am enamored with how up-to-date and user-friendly the system is. The team is accessible around the clock, works efficiently, and crafting templates is really easy.

Cons

The team is quick to address any issues, so I do not really have any complaints.

“Quick, efficient EMR with a supportive team

Pros

I am impressed by the patients' ability to self-schedule, the seamless e-prescription function, affordable telehealth features and fast internet speed.

Cons

Integrating with the laboratory is challenging without a physical location. also self-scheduling is not functional in my experience, and the patient billing system comes with a hefty fee.

“Honestly, can't get better than this

Pros

I like the level of automation in this software. It really frees up my time to do other tasks. The features of NovoClinical EHR Software are well versatile and streamline the workflow.

Cons

The customer care department can work on their communication a little bit in my opinion.

“High-quality product

Pros

NovoClinical EHR Software is very easy to use and quick. It is much more user-friendly than other software I have tried. Speaking into the chart is very easy to use and doesnt get confusing like many other speaking software. It is easy to learn how to use and the personalized service you get makes all the difference. The toolbars are easy to see and much more direct and easy to find the information you need than other software. The integration of other software you may need into their software really helps a lot.

Cons

No complaints. I wish I had found them sooner!

“NovoClinical really shines in the market

Pros

It has every feature and the patient records are no longer hard to find for me. The development team has done a great job at producing a low-cost software.

Cons

There are a few errors in the system which need to be fixed.

“Perfect match for psychiatric practices

Pros

It is specific to psychiatric care. The templates and notes are great and their customer support is extremely helpful for us.

Cons

I am waiting for them to add more functionality to the e-prescription portal.

“So easy to navigate

Pros

My job has become easier because I can fix the billing and insurance claims through the portal. They address all the needs of our practice.

Cons

I dont have any negative features as such to report.

“Great features and top-notch tech support

Pros

This software offers a plethora of great features like e-prescribing, built-in e-fax, appointment reminders, alerts, tasks, etc. The task feature has transformed our office operations, ensuring everyone knows what to do.

Cons

Currently, Novoclinical lacks an efficient feature for capturing payment refunds, and its Revenue Cycle Management could be more effective.

“Ideal for practices of any size—from small startups to large clinics

Pros

The workflow is simply wonderful, and the customer service truly sets Novo apart for us.

Cons

Not really. They are so responsive to suggestions that everything I have wanted changed has already been dealt with.

“Really happy using this

Pros

Its user-friendliness is a major plus. Once you have used a feature, navigating becomes second nature.

Cons

Some needed features require building, but they are implemented almost overnight and become usable quickly.

“Exceptional customer support

Pros

It is both easy to use and customizable to suit our needs perfectly.

Cons

Streamlining and speeding up the system with fewer refreshes would be fantastic for our workflow.

“Novo Review

Pros

Support, record tracking, scheduling, demographic data, all easily accessible from anywhere.

Cons

Since it's web-based, speed can sometimes be an issue, and updates aren't always communicated.

“Excellent Potential

Pros

Efficient billing with excellent returns on claims is a highlight.

Cons

I often come across features in the software that I am unsure we can use or add. Sometimes, they seem too simple, like mass emailing, and it's unclear why they are not available.

“It's worked like a dream!

Pros

It works seamlessly even with multiple administrators simultaneously working on it.

Cons

It would be more convenient to search for patients using different criteria, although it might be possible already, it is not very visible.

“Helped us get organized

Pros

We can customize it and organize our records accordingly. The customer care is very helpful and our administrative staff loves it.

Cons

Sometimes the software glitches and fails to save information.

“Client friendly and support is readily accessible

Pros

The EHR company customized my psychiatric assessment and Advance notes.

Cons

Waiting for my Narcotic EHR endorsing capabilities

“Easy to utilize. Incredible features.

Pros

The ease of use... I just like the stream and how simple it is to explore. I just like the mechanization and how the complete system is associated

Cons

Nothing so far. I discover more features each day. I wish that I had found this software earlier.

“NovoClinical

Pros

Low-cost, inviting service/support, a package of functionalities

Cons

A few errors and not easy to use

“Amazing Features

Pros

Easy to use. Understands the medical practice flow and the way the whole system is connected is amazing.

Cons

I just enjoy using this. There are some features that I am still discovering so its actually good.

“It has great features. All of us love it here!!

Pros

This is easy to learn and use. It always makes my work faster and the toolbars are really easy to use and find, unlike several other software.

Cons

This has got no complaints. We actually LOVE it.

“Novo review

Pros

The ability to tailor it to our needs and the helpfulness of the customer care staff is invaluable.

Cons

Occasionally, it glitches out and fails to save things.

“I would continue using this for a long time.

Pros

The software is pretty easy to use and very responsive!

Cons

I love this software and honestly wish I had found it earlier!

“Pretty decent.

Pros

It has customized well for my psychiatric practice.

Cons

The narcotic prescribing EHR capabilities have still not come out.

“Excellent Product

Pros

It simplifies my job and meets all the needs of my practice.

Cons

Billing could be made easier, but the company is willing to assist.

“Psychiatric EHR

Pros

The EHR company customized my psychiatric evaluations and progress notes.

Cons

I am eagerly awaiting the Narcotic EHR prescribing capabilities.

“Great for specialty practice

Pros

The EHR company customized my psychiatric evaluation and Progress notes.

Cons

I would like for them to offer Narcotic EHR prescribing capabilities.

“Medical Billing and Practice Management system

Pros

ERAs automatically post which is a huge time saver. The programmer has made many adjustments to the system for me based on my needs.

Cons

They do not seem to understand how claims are to be billed. When billing for multiple units per line, they thought you put the per unit price on the line, the number of units and then the full cost of the claim as the claim total. Even though I created my claims correctly the system shcnaged my claims to bill as the line item total price, the per unit price, resulting in over 100 claims with incorrect pricing. I had to spend many hours of time sending corrected claims.There is no help manual for asssitance in doing various tasks. There is no help manual. Many extra steps needed to create a claim. Not optimized for small screens and multiple screens open on a laptop. Pricing issue-given one price and then there was a clearinghouse fee not disclosed up front.

“Great product for low prices

Pros

Good software for the cost, it seems to be in the early stages of production software. User-friendly interface. Great customer service, A lot of functionality and features.

Cons

There are some inconsistencies in the systems performance and some aspects arent very easy to navigate,

“Novoclinical

Pros

Affordable with friendly service and packed with functionality.

Cons

There are some errors and issue and it is not super user-friendly.

“Wish there were 5 more stars they are amazing

Pros

This software is incredibly user-friendly and fast. The personalized service and seamless integration of other software make it stand out. Plus, the speaking into chart feature is a breeze.

Cons

The only downside is I wish I had found them two years ago!

“Easy system to work with

Pros

I find this system very user-friendly and easy to navigate. The ability to directly map faxes to patient charts is great, and handling lab and radiology orders is seamless.

Cons

There is nothing I dislike about this system.

“Love it

Pros

I like how I can get faxes into the system and map them directly to the patients chart. Lab and radiology order and results are very easy to send and receive. If there is an issue with the system custom service is always ready to help. I find this system is very user-friendly and easy to navigate through.

Cons

We havent come across any issue with the system.

“excellent sofware

Pros

It is so easy to use, and the phone system is fantastic, it automatically pulls up patient information. Having all demographic info on one page is a game-changer, and the patient portal is a hit.

Cons

So far, everything has been great and easy to use, I can not think of anything negative.

“Best Medical Software Around

Pros

The ease of navigation is fantastic, and having a personal business relationship with IT surpasses my expectations.

Cons

I can't think of much, because any issues I encounter are promptly taken care of.

“Getting paid has gotten so easy

Pros

The ability to navigate easily is fantastic. Have a personal business relationship with IT is beyond anything I could have asked for.

Cons

Not much of anything bad I can say because if I have an issue, its taken care of immediately.

“Highly recommended

Pros

I am amazed by everything this system has to offer. The ease of use, the choice of features. I like the flow and how easy it is to navigate. I like the automation and how the entire system is connected.

Cons

No problems so far. Amazing and consistent performance,