NuEra EMR

Pros

Choosing the desktop version of NuEra EMR turned out to be a very good decision for me. The software is easy to use and although it initially seemed like it offered fewer features than other vendors were advertising, actual use and a closer evaluation showed me the opposite. The features are not fewer at all but they are more practical thoughtfully designed powerful and still very simple to handle. It really feels like the team put in serious effort to identify what healthcare providers actually need. One thing I appreciated is that they maintain a website where doctors and healthcare institutions can be listed with detailed information such as degree, experience, specialty, designation, consultation charges and clinic locations. They even came to my clinic in person got the required form signed physically verified all my credentials and only after that added a verified shield to my profile. They also mailed me a plastic card with my ID on it which felt quite professional. Their scheduler and appointment booking panel is also very unique. Any appointment booked through their website is instantly visible to my receptionist, to me and on the Android app they provided. I have added three different clinics, each with its own visiting days, timings and consultation fees and the system handles all of that properly. In case of an emergency I can simply mark myself unavailable for a certain date and time through the app, EMR or website and the affected patients automatically receive SMS notifications. I also use their specialized O&G EMR which includes three separate tabs: General, Pregnancyand Subfertility. Each one is distinct and I had never seen or even heard of something like that before.

Cons

My biggest issue is the lack of proper YouTube or Vimeo tutorial videos. Also the general public still does not seem aware of some very useful facilities they provide such as prescriptions written by the doctor or investigations done by a clinical lab being automatically saved in the patient account. That information can later be analyzed in tabular or graphical form without the patient needing to upload anything manually. It makes perfect sense from the patient side but the company has not communicated this benefit well enough. It may simply be that they are still a young company even though they are quite recommendableand may need more funding to fully develop, maintain and market such a large portal. Even so the EMR, HMS, LIS and blood bank modules are very different from most competitors and seem to have been created by people who genuinely understand the field.

Pros

Right from the start the software has felt very user friendly with a workflow that is well organized and consistently maintained. The customer support has also been very reliable. Feature wise it covers a lot: it helps me review an individual patient's history in detail and it also gives strong analysis of my practice from multiple angles like diagnosis trends, prescription patterns and more. I can manage my different practice locations within one EMR and it also connects well with the hospitals and clinics I visit. A big advantage is that the investigation reports I order get added directly and uniquely into my database so they are always available whenever I need them. It also includes voice recording alongside patient history plus a distinctive scheduler and appointment booking system. Othe than that there are useful tools for vaccination tracking, accounting, employee management, reminders and SMS.

Cons

If there is one weak point it is the company's marketing. That is probably the main reason the product is not more widely known. I have tried and taken demos of quite a few software options in my country and none of them come close in terms of the features and support this one offers.