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softwareOD Link Software Reviews
20 Reviews
Overall Rating
4.5
20 Reviews
Rating Distribution
5
(10)
4
(9)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
20 Reviews
Rating Distribution
5
(10)
4
(9)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Its easy to manipulate the data and customize the software according to your standards
Its easy to manipulate the data and customize the software according to your standards
Pros
OD Link has been great so far with the ability to have a quick peek at useful information and run a quick medical follow-up. It neatly packs most of the crucial information on one screen which makes it easy to compare recent and previous examinations. The application saves us time since we dont have to switch through screens that often when entering the observations. Although OD Link is not specifically designed for any specific niche of the industry, thankfully they have worked closely with our technical team to tailor a solution to match our needs and requirements.
Cons
We have been using much different software to better manage our practice before switching to OD Link, and we still do. The only thing that bugs me is that although OD Link integrates with several third-party applications, it does not provide an option to import data from other apps. Leaving no option, I had to manually do this thing which was a lot of time-consuming and hectic process. I would request the OD Link team to add this feature to the software as well.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Rich H.
Health and Wellness, 1-10 employees
Mar 01, 2023
The support team is very prompt and knowledgeable
The support team is very prompt and knowledgeable
Pros
OD Link is jam-packed with features, too many to even count actually. But dont let it intimidate you since it presents a solution to all of your problems and caters to your needs. Furthermore, the help they provide is second to none and I think its the support team that makes the experience good or bad for you. They have put effort into explaining all of the functions to me and which ones suit me the best for my practice. Its also great that an actual person is waiting for you on the other side if you need help instead of just an automated response.
Cons
The only major thing that the software lacks is the user interface. With so many features at my disposal, it gets very confusing to navigate through all of them and remember the entire functioning initially. Only, if the user interface could be made a little more precise and approachable, it would be perfect. Furthermore, it was disappointing to know that I have to pay an extra amount just to avail the e-prescribing feature. This adds up more cost to the already expensive software. I feel that the software caters to larger organizations, but does not offer much in terms of pricing for the smaller ones.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Stephen D.
Health, Wellness, and Fitness , 1-10 employees
Jan 20, 2023
Unmatched user experience with charts tool making analysis easier.
Unmatched user experience with charts tool making analysis easier.
Pros
It allows you to grow and accommodate any increase in the workforce with ease. We have had great support regardless of the number of employees we get on board. It has been interfacing nicely with our clearinghouse. Also, there are almost no pages with just text on them, its always accompanied by helpful charts that catch the eye and are easy to understand. The user experience is unmatched and their staff (ranging from customer service to technical experts) is just amazing. They have been responding to us quickly and accurately ever since we implemented the software with our system. They are always there when you need them.
Cons
The biggest downside that I feel is the pricing of the application. It would have been perfect if the cost of the software was affordable. Besides, OD Link does not provide a lot of packages to the users, leaving them restricted when it comes to paying the fee. It would have been much better if the application offered different pricing strategies so that users like us could at least have the option to select one. Other than this, I have experienced a few connection-based issues from time to time. I hope the upcoming versions of the software will at least sort out the connection issues.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Michael C.
Health, Wellness, and Fitness , 11-50 employees
Dec 30, 2022
Amazing for inventory and billing
Amazing for inventory and billing
Pros
I used Officemate for a long time, but it never really felt natural and truly integrated with the way we manage our workflow. I am glad to have switched to ODlink and appreciate that it combines an EMR and an accounting suite for medical practices. I use it to handle products like frames and to complete my month-ends with a lot more thorough office management data.
Cons
There are various features that require multiple clicks and wandering around in order to work. For instance, the inventory of frames To open, you must first navigate to the transaction screen. They could add shortcuts to frequently used features to avoid this annoying delay.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Mary M.
Health Care, 101-200 employees
Oct 22, 2022
ODLink has been a game changer for my practice!
ODLink has been a game changer for my practice!
Pros
Unlike my previous software, Officemate, ODLink feels intuitive. It combines EMR and Optometric Accounting seamlessly, aiding me in managing products like frames and providing detailed office management insights that have undoubtedly improved my business acumen.
Cons
There's very little to complain about, but I do wish I had a better understanding of Filemaker Pro.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martha
Medical Practice, 1-10 employees
More than a year
Oct 08, 2020
Electonic Healthcare Systems Made Easy
Electonic Healthcare Systems Made Easy
Pros
I find the single-page documentation for each exam incredibly convenient. It facilitates easy reference for patient care and billing. Despite encountering some challenges, the software's flexibility in modifying fields to suit our needs has been pivotal in documenting key features effectively.
Cons
While the program offers flexibility to modify various areas and input necessary information, it could benefit from retaining user data in certain sections to enhance overall functionality. Nevertheless, the support staff has always been helpful in assisting with necessary changes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Robert
Medical Practice, 1-10 employees
More than a year
Jun 13, 2020
Sugar House Vision to the Rescue
Sugar House Vision to the Rescue
Pros
Developed by Optometrists for Optometrists, ODLink resonates with our practice's needs, offering a solution that aligns seamlessly with our workflow.
Cons
One limitation is the inability to send prescriptions directly to pharmacies. Additionally, some dropdown menus can be confusing.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Quinn
Health, Wellness and Fitness, 1-10 employees
More than a year
May 27, 2020
Thumbs up!
Thumbs up!
Pros
The simplicity of the one-page exam form, integrated with my Marco equipment, saves time and enhances usability.
Cons
it was overwhelming trying to grasp all the features.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Jay
Health, Wellness and Fitness, 1-10 employees
More than a year
May 16, 2020
ODLink was our first and last choice
ODLink was our first and last choice
Pros
Their affordability and user-friendly interface set it apart. The exam page resembling a chart rather than plain text enhances intuitiveness and customizability.
Cons
there are minor connection issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Health, Wellness and Fitness, 1-10 employees
More than a year
May 14, 2020
Our experience with OD Link since 2013
Our experience with OD Link since 2013
Pros
Their interface facilitates comprehensive visual examinations and medical follow-ups seamlessly. I appreciate that most of the examination process is captured on one screen, eliminating the need to navigate through multiple screens. The support team has been instrumental in customizing the software to align with our practice's preferences, even adapting our patient recall method seamlessly.
Cons
Unfortunately, add-on practice management software providers haven't integrated with OD Link. Nonetheless, OD Link can easily extract essential practice management statistics.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rich
Medical Practice, 11-50 employees
More than a year
May 11, 2020
ODLink
ODLink
Pros
The one-page data entry system for patient information, exams, and transactions streamlines workflow significantly. The ability to customize fields according to our office's preferences adds to its efficiency. Coupled with a great start-up price and excellent customer support, accessing data remotely is a breeze.
Cons
It is frustrating that there's no option to redo actions if information is accidentally deleted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
THAO
Hospital & Health Care, 1-10 employees
More than a year
May 11, 2020
Everything you need in an easy to use format.
Everything you need in an easy to use format.
Pros
ODLink's format strikes a perfect balance between the familiarity of paper records and the functionality of digital products. Its simplicity and accessibility, with all necessary information readily available, make it my preferred choice over other programs.
Cons
I can not pinpoint any specific problem areas. It consistently meets my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Camron
Health, Wellness and Fitness, 11-50 employees
More than a year
May 08, 2020
Customer service is great.
Customer service is great.
Pros
The customer service provided by ODLink is exceptional. They swiftly and efficiently address any issues, and the search function is remarkable, allowing me to sift through thousands of records instantly.
Cons
Certain functions require navigating through multiple windows just to access, like the frame inventory, where you have to go through a transaction screen to open it. It feels like these processes could be more streamlined.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Skyler
Medical Practice, 1-10 employees
More than a year
May 07, 2020
Excellent Functionality , Customization ,and Support
Excellent Functionality , Customization ,and Support
Pros
I've been using this software for nearly a decade, and what stands out to me is its ease of use and comprehensive customization options tailored specifically to my office and needs. Over the years, we've implemented various changes like web scheduling and texting capabilities, and currently, we're adapting further to meet the challenges of the Covid-19 situation.
Cons
I have not encountered any drawbacks. Whenever there's been a glitch or issue, as is common with any software, [SENSITIVE CONTENT HIDDEN] and his team have promptly resolved them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dawn
Hospital & Health Care, 11-50 employees
More than a year
May 02, 2020
Simplified Electronic Healthcare Systems
Simplified Electronic Healthcare Systems
Pros
The userfriendly interface of ODLink has simplified our documentation and billing processes. It provides a singlepage view for each exam allowing easy reference for patient care and billing. The support staff has been incredibly helpful whenever we encountered difficulties. The software's customizable fields have been invaluable in accurately documenting key features.
Cons
While the program allows modification of various areas to suit our needs it would be beneficial if certain functions retained user information for improved overall functionality. Nonetheless the support staff has always been available to assist with any necessary changes.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Robert
Medical Practice, 1-10 employees
Jan 06, 2020
Great EMR for Optometry
Great EMR for Optometry
Pros
it is easy to use also their intuitive navigation and adaptability with other services make it a standout choice.
Cons
Continuous training is essential.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jory
Medical Practice, 1-10 employees
More than a year
Dec 13, 2019
When I call A HUMAN picks up
When I call A HUMAN picks up
Pros
Initially overwhelming in its functionality, ODLink's knowledgeable staff guided us through every facet of the program implementation. Their friendly and personable approach makes problem-solving a breeze, reaffirming our choice in this software.
Cons
If there's any downside it's that the software can't integrate with some external tools, although these are likely unnecessary for our purposes.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Stephen
Medical Practice, 1-10 employees
Less than a year
Nov 15, 2019
Best EHR and EMR
Best EHR and EMR
Pros
This software's adaptability to suit our practice's needs is commendable. It offers comprehensive functionality tailored to our preferences.
Cons
There's a learning curve to master all its functions, but once you do, it's invaluable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tu
Health, Wellness and Fitness, 11-50 employees
More than a year
Nov 01, 2019
Great product with somewhat of a learning curve, patience is rewarded
Great product with somewhat of a learning curve, patience is rewarded
Pros
Unlike products from faceless corporations, ODLink was designed by an actual eye doctor. The team's steadfast support and functional interface, organized by function rather than tabs, make it a standout choice. Its versatility, including the option for self-hosting and integration with various functionalities, makes it a compelling option for practices.
Cons
Enhancing user information retention in certain areas could improve overall functionality. However, the support team has always been responsive in addressing necessary changes.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Chuck
N/A, N/A employees
Free Trial
Jan 21, 2017
By far the best value
By far the best value
Pros
In my five months of using ODLink I have primarily focused on its EHR aspects. The consolidation of all records onto a single page is a standout feature for me, eliminating the hassle of navigating through tabs. Despite still exploring its capabilities, I'm impressed with its powerful tools and responsive customer service.
Cons
I am highly impressed with the powerful tools it offers, and I haven't encountered any cons from my perspective.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chuck
N/A, N/A employees
Free Trial
Apr 01, 2016
Filters
Its easy to manipulate the data and customize the software according to your standards
Its easy to manipulate the data and customize the software according to your standards
Pros
OD Link has been great so far with the ability to have a quick peek at useful information and run a quick medical follow-up. It neatly packs most of the crucial information on one screen which makes it easy to compare recent and previous examinations. The application saves us time since we dont have to switch through screens that often when entering the observations. Although OD Link is not specifically designed for any specific niche of the industry, thankfully they have worked closely with our technical team to tailor a solution to match our needs and requirements.
Cons
We have been using much different software to better manage our practice before switching to OD Link, and we still do. The only thing that bugs me is that although OD Link integrates with several third-party applications, it does not provide an option to import data from other apps. Leaving no option, I had to manually do this thing which was a lot of time-consuming and hectic process. I would request the OD Link team to add this feature to the software as well.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Rich H.
Health and Wellness, 1-10 employees
Mar 01, 2023
The support team is very prompt and knowledgeable
The support team is very prompt and knowledgeable
Pros
OD Link is jam-packed with features, too many to even count actually. But dont let it intimidate you since it presents a solution to all of your problems and caters to your needs. Furthermore, the help they provide is second to none and I think its the support team that makes the experience good or bad for you. They have put effort into explaining all of the functions to me and which ones suit me the best for my practice. Its also great that an actual person is waiting for you on the other side if you need help instead of just an automated response.
Cons
The only major thing that the software lacks is the user interface. With so many features at my disposal, it gets very confusing to navigate through all of them and remember the entire functioning initially. Only, if the user interface could be made a little more precise and approachable, it would be perfect. Furthermore, it was disappointing to know that I have to pay an extra amount just to avail the e-prescribing feature. This adds up more cost to the already expensive software. I feel that the software caters to larger organizations, but does not offer much in terms of pricing for the smaller ones.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Stephen D.
Health, Wellness, and Fitness , 1-10 employees
Jan 20, 2023
Unmatched user experience with charts tool making analysis easier.
Unmatched user experience with charts tool making analysis easier.
Pros
It allows you to grow and accommodate any increase in the workforce with ease. We have had great support regardless of the number of employees we get on board. It has been interfacing nicely with our clearinghouse. Also, there are almost no pages with just text on them, its always accompanied by helpful charts that catch the eye and are easy to understand. The user experience is unmatched and their staff (ranging from customer service to technical experts) is just amazing. They have been responding to us quickly and accurately ever since we implemented the software with our system. They are always there when you need them.
Cons
The biggest downside that I feel is the pricing of the application. It would have been perfect if the cost of the software was affordable. Besides, OD Link does not provide a lot of packages to the users, leaving them restricted when it comes to paying the fee. It would have been much better if the application offered different pricing strategies so that users like us could at least have the option to select one. Other than this, I have experienced a few connection-based issues from time to time. I hope the upcoming versions of the software will at least sort out the connection issues.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Michael C.
Health, Wellness, and Fitness , 11-50 employees
Dec 30, 2022
Amazing for inventory and billing
Amazing for inventory and billing
Pros
I used Officemate for a long time, but it never really felt natural and truly integrated with the way we manage our workflow. I am glad to have switched to ODlink and appreciate that it combines an EMR and an accounting suite for medical practices. I use it to handle products like frames and to complete my month-ends with a lot more thorough office management data.
Cons
There are various features that require multiple clicks and wandering around in order to work. For instance, the inventory of frames To open, you must first navigate to the transaction screen. They could add shortcuts to frequently used features to avoid this annoying delay.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Mary M.
Health Care, 101-200 employees
Oct 22, 2022
ODLink has been a game changer for my practice!
ODLink has been a game changer for my practice!
Pros
Unlike my previous software, Officemate, ODLink feels intuitive. It combines EMR and Optometric Accounting seamlessly, aiding me in managing products like frames and providing detailed office management insights that have undoubtedly improved my business acumen.
Cons
There's very little to complain about, but I do wish I had a better understanding of Filemaker Pro.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martha
Medical Practice, 1-10 employees
More than a year
Oct 08, 2020
Electonic Healthcare Systems Made Easy
Electonic Healthcare Systems Made Easy
Pros
I find the single-page documentation for each exam incredibly convenient. It facilitates easy reference for patient care and billing. Despite encountering some challenges, the software's flexibility in modifying fields to suit our needs has been pivotal in documenting key features effectively.
Cons
While the program offers flexibility to modify various areas and input necessary information, it could benefit from retaining user data in certain sections to enhance overall functionality. Nevertheless, the support staff has always been helpful in assisting with necessary changes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Robert
Medical Practice, 1-10 employees
More than a year
Jun 13, 2020
Sugar House Vision to the Rescue
Sugar House Vision to the Rescue
Pros
Developed by Optometrists for Optometrists, ODLink resonates with our practice's needs, offering a solution that aligns seamlessly with our workflow.
Cons
One limitation is the inability to send prescriptions directly to pharmacies. Additionally, some dropdown menus can be confusing.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Quinn
Health, Wellness and Fitness, 1-10 employees
More than a year
May 27, 2020
Thumbs up!
Thumbs up!
Pros
The simplicity of the one-page exam form, integrated with my Marco equipment, saves time and enhances usability.
Cons
it was overwhelming trying to grasp all the features.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Jay
Health, Wellness and Fitness, 1-10 employees
More than a year
May 16, 2020
ODLink was our first and last choice
ODLink was our first and last choice
Pros
Their affordability and user-friendly interface set it apart. The exam page resembling a chart rather than plain text enhances intuitiveness and customizability.
Cons
there are minor connection issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Health, Wellness and Fitness, 1-10 employees
More than a year
May 14, 2020
Our experience with OD Link since 2013
Our experience with OD Link since 2013
Pros
Their interface facilitates comprehensive visual examinations and medical follow-ups seamlessly. I appreciate that most of the examination process is captured on one screen, eliminating the need to navigate through multiple screens. The support team has been instrumental in customizing the software to align with our practice's preferences, even adapting our patient recall method seamlessly.
Cons
Unfortunately, add-on practice management software providers haven't integrated with OD Link. Nonetheless, OD Link can easily extract essential practice management statistics.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rich
Medical Practice, 11-50 employees
More than a year
May 11, 2020
ODLink
ODLink
Pros
The one-page data entry system for patient information, exams, and transactions streamlines workflow significantly. The ability to customize fields according to our office's preferences adds to its efficiency. Coupled with a great start-up price and excellent customer support, accessing data remotely is a breeze.
Cons
It is frustrating that there's no option to redo actions if information is accidentally deleted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
THAO
Hospital & Health Care, 1-10 employees
More than a year
May 11, 2020
Everything you need in an easy to use format.
Everything you need in an easy to use format.
Pros
ODLink's format strikes a perfect balance between the familiarity of paper records and the functionality of digital products. Its simplicity and accessibility, with all necessary information readily available, make it my preferred choice over other programs.
Cons
I can not pinpoint any specific problem areas. It consistently meets my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Camron
Health, Wellness and Fitness, 11-50 employees
More than a year
May 08, 2020
Customer service is great.
Customer service is great.
Pros
The customer service provided by ODLink is exceptional. They swiftly and efficiently address any issues, and the search function is remarkable, allowing me to sift through thousands of records instantly.
Cons
Certain functions require navigating through multiple windows just to access, like the frame inventory, where you have to go through a transaction screen to open it. It feels like these processes could be more streamlined.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Skyler
Medical Practice, 1-10 employees
More than a year
May 07, 2020
Excellent Functionality , Customization ,and Support
Excellent Functionality , Customization ,and Support
Pros
I've been using this software for nearly a decade, and what stands out to me is its ease of use and comprehensive customization options tailored specifically to my office and needs. Over the years, we've implemented various changes like web scheduling and texting capabilities, and currently, we're adapting further to meet the challenges of the Covid-19 situation.
Cons
I have not encountered any drawbacks. Whenever there's been a glitch or issue, as is common with any software, [SENSITIVE CONTENT HIDDEN] and his team have promptly resolved them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dawn
Hospital & Health Care, 11-50 employees
More than a year
May 02, 2020
Simplified Electronic Healthcare Systems
Simplified Electronic Healthcare Systems
Pros
The userfriendly interface of ODLink has simplified our documentation and billing processes. It provides a singlepage view for each exam allowing easy reference for patient care and billing. The support staff has been incredibly helpful whenever we encountered difficulties. The software's customizable fields have been invaluable in accurately documenting key features.
Cons
While the program allows modification of various areas to suit our needs it would be beneficial if certain functions retained user information for improved overall functionality. Nonetheless the support staff has always been available to assist with any necessary changes.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Robert
Medical Practice, 1-10 employees
Jan 06, 2020
Great EMR for Optometry
Great EMR for Optometry
Pros
it is easy to use also their intuitive navigation and adaptability with other services make it a standout choice.
Cons
Continuous training is essential.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jory
Medical Practice, 1-10 employees
More than a year
Dec 13, 2019
When I call A HUMAN picks up
When I call A HUMAN picks up
Pros
Initially overwhelming in its functionality, ODLink's knowledgeable staff guided us through every facet of the program implementation. Their friendly and personable approach makes problem-solving a breeze, reaffirming our choice in this software.
Cons
If there's any downside it's that the software can't integrate with some external tools, although these are likely unnecessary for our purposes.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Stephen
Medical Practice, 1-10 employees
Less than a year
Nov 15, 2019
Best EHR and EMR
Best EHR and EMR
Pros
This software's adaptability to suit our practice's needs is commendable. It offers comprehensive functionality tailored to our preferences.
Cons
There's a learning curve to master all its functions, but once you do, it's invaluable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tu
Health, Wellness and Fitness, 11-50 employees
More than a year
Nov 01, 2019
Great product with somewhat of a learning curve, patience is rewarded
Great product with somewhat of a learning curve, patience is rewarded
Pros
Unlike products from faceless corporations, ODLink was designed by an actual eye doctor. The team's steadfast support and functional interface, organized by function rather than tabs, make it a standout choice. Its versatility, including the option for self-hosting and integration with various functionalities, makes it a compelling option for practices.
Cons
Enhancing user information retention in certain areas could improve overall functionality. However, the support team has always been responsive in addressing necessary changes.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Chuck
N/A, N/A employees
Free Trial
Jan 21, 2017
By far the best value
By far the best value
Pros
In my five months of using ODLink I have primarily focused on its EHR aspects. The consolidation of all records onto a single page is a standout feature for me, eliminating the hassle of navigating through tabs. Despite still exploring its capabilities, I'm impressed with its powerful tools and responsive customer service.
Cons
I am highly impressed with the powerful tools it offers, and I haven't encountered any cons from my perspective.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chuck
N/A, N/A employees
Free Trial
Apr 01, 2016