OD Link
Last Updated
Key Takeaways
Generated from the text of customer reviews
Our Verdict
Overall Rating
Based on 20 users reviews
4.5
Rating Distribution
Positive
95%
Neutral
5%
Negative
0%
Starting Price
$150
per month
OD Link Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
OD Link Features
Patient Entrance Forms
OD Link’s Patient Entrance Forms are customizable registration forms for different types of optometry visits. The available formats cover new-patient and routine visits, as well as Medicare, contact-lens, red-eye, glasses-check, and follow-up appointments. Information captured through a form is shared with the Patient and Exam windows.
Patient Portal And Two-way Texting
The Patient Portal extends patient access beyond the practice front desk. It supports online registration and profile updates along with appointment scheduling and changes. Practices can also enable prescription downloads and document uploads for items such as insurance cards. Two-way patient texting is available through the Chatty Professional Texting integration.
Frame Inventory Management
OD Link features a dedicated frame inventory system for optical records. Frames can be assigned inventory numbers and organized by vendor or manufacturer. The feature also records frame sales and supports date-based sales searches. Barcode label printing is available for physical inventory identification.
Electronic Claims Processing
OD Link’s electronic claims tools cover claim preparation and submission. Built-in claim scrubbing checks billing data for potential errors before electronic submission. Staff can review claims individually or in batches before sending them. The system also connects with Ensora Clearinghouse and CLAIM.MD for electronic claims processing.
Custom Reporting And Data Searches
OD Link’s reporting tools provide access to practice data beyond its standard reports. Users can define search criteria for patient and transaction records and generate reports from the resulting data. Available information includes exam records, sales, materials, medications, and allergies. This allows reports to be tailored to specific information requirements.
Pros And Cons of OD Link
Pros
Optometry-specific workflows and exam documentation
Single-screen exam layout for recording patient findings
Patient and staff alerts for appointment-related communication
Data access across connected office locations
Reporting tools for reviewing practice information
Cons
Some modules offer limited customization
New users may need time to learn the system
Patient communication features have room for improvement
OD Link Reviews
Total 20 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars45%
3
Stars5%
2
Stars0%
1
Stars0%
Share your experience
Medical Practice, 1-10 employees
“Easy data manipulation and customization”
Pros
OD Link has been great so far with the ability to have a quick peek at useful information and run a quick medical follow-up. It neatly packs most of the crucial information on one screen which makes it easy to compare recent and previous examinations. The application saves us time since we don't have to switch through screens that often when entering the observations. Although OD Link is not specifically designed for any specific niche of the industry, thankfully they have worked closely with our technical team to tailor a solution to match our needs and requirements.
Cons
We have been using much different software to better manage our practice before switching to OD Link and we still do. The only thing that bugs me is that although OD Link integrates with several third-party applications, it does not provide an option to import data from other apps. Leaving no option, I had to manually do this thing which was a lot of time consuming and hectic process. I would request the OD Link team to add this feature to the software as well.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Medical Practice, 1-10 employees
“Prompt and knowledgeable support team”
Pros
OD Link is jam-packed with features, too many to even count actually. But don't let it intimidate you since it presents a solution to all of your problems and caters to your needs. Furthermore, the help they provide is second to none and I think its the support team that makes the experience good or bad for you. They have put effort into explaining all of the functions to me and which ones suit me the best for my practice. It's also great that an actual person is waiting for you on the other side if you need help instead of just an automated response.
Cons
The only major thing that the software lacks is the user interface. With so many features at my disposal, it gets very confusing to navigate through all of them and remember the entire functioning initially. Only if the user interface could be made a little more precise and approachable, it would be perfect. Furthermore, it was disappointing to know that I have to pay an extra amount just to avail the e-prescribing feature. This adds up more cost to the already expensive software. I feel that the software caters to larger organizations but does not offer much in terms of pricing for the smaller ones.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 11-50 employees
“Making analysis easier with chart tools”
Pros
It allows you to grow and accommodate any increase in the workforce with ease. We have had great support regardless of the number of employees we get on board. It has been interfacing nicely with our clearinghouse. Also, there are almost no pages with just text on them, its always accompanied by helpful charts that catch the eye and are easy to understand. The user experience is unmatched and their staff (ranging from customer service to technical experts) is just amazing. They have been responding to us quickly and accurately ever since we implemented the software with our system. They are always there when you need them.
Cons
The biggest downside that I feel is the pricing of the application. It would have been perfect if the cost of the software was affordable. Besides, OD Link does not provide a lot of packages to the users, leaving them restricted when it comes to paying the fee. It would have been much better if the application offered different pricing strategies so that users like us could at least have the option to select one. Other than this, I have experienced a few connection-based issues from time to time. I hope the upcoming versions of the software will at least sort out the connection issues.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Frequently Asked Questions
Does OD Link support coder billing?
Yes. OD Link lets staff add billing and diagnosis codes directly to transactions and create insurance claims from them. The system also supports electronic claim submission and insurance payment posting.
How does OD Link’s My Codes feature work?
OD Link’s My Codes feature lets users create short codes for frequently used items or fees. Entering a code in the My Code field brings up its assigned item on the transaction screen. For example, a practice can assign “Ref” to a refraction code.
Does OD Link provide different access levels for doctors and staff?
OD Link provides separate access levels for managers, staff, and doctors. Managers have the highest level of system access, while Staff accounts have more limited permissions.
Can OD Link save frequently used prescriptions?
Yes. OD Link lets practices save frequently used prescriptions as favorites. Staff can find the medication and select Create to add it, reducing the time needed to enter commonly prescribed medications.
Can OD Link track a patient’s existing medications and allergies when prescribing?
Yes. OD Link integrates with DrFirst to manage patient medications, allergies, and medical problems. Existing medication information can be synced with the patient record. Staff can also add medications, while doctors can review the information during prescribing.
How can existing medication records be carried into OD Link’s e-prescribing workflow?
OD Link can sync a patient’s existing medications into the system through its e-prescribing integration. This allows medication information to be available in the patient record rather than requiring staff to re-enter each medication manually.