softwareOffice Practicum EHR Software Reviews
29 Reviews
Overall Rating
4.2
29 Reviews
Rating Distribution
5
(13)
4
(12)
3
(2)
2
(1)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.2
29 Reviews
Rating Distribution
5
(13)
4
(12)
3
(2)
2
(1)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Great for pediatric practice
Great for pediatric practice
Pros
Office Practicum software is built in consideration with a pediatric specialty with specialized features. It is super easy to learn how to use and train the staff with minimum effort. You do not need a separate screen to access pediatric features. Customer support has been more than helpful with any issues weve had.
Cons
The messages feature within the system is not as functional as one would want, but the company has been reassuring that it will be improved in the upcoming upgrades. The customer service is not easily accessible. Call hold times are very long sometimes, although the support staff is always helpful.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Natalie
Kids Health Partners, LLC, 11-50 employees employees
May 07, 2022
Great for a pediatrician’s office
Great for a pediatrician’s office
Pros
Office Practicum is highly flexible which is among its many selling points. It is super user-friendly. No learning curve so training the staff to operate is quite simple. So far, everyone including providers and staff members loves working with this service.
Cons
Creating a report is not entirely intuitive which can make it time-consuming. The same with printing, it takes up time. You have to send documents to a webpage first to be able to get a print.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Susan
Pediatric Associates of Fairfield , 51-200 employees employees
May 04, 2022
No response from support
No response from support
Pros
The tool is pediatric friendly which is good for us. It isn’t very hard to learn especially for doctors.
Cons
The support is nowhere to be found here. I’ve put in requests for support but all I get are emails that the issue has been closed, although I’ve never even received a single call from them.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Steve
MSI, 2-10 employees employees
Apr 15, 2022
OFFICE PRACTICUM and YOU
OFFICE PRACTICUM and YOU
Pros
The customer service is really nice. The way they respond to my questions makes me happy. I really like their politeness and the employees always help solve any issues related to hardware or software.
Cons
Its really hard to trace back credits and applying them to accounts. There should be a feature to add procedures to existing bills when needed, and the rejected bills should be a little more clear about their statements in each claim.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Dolly
Torresdale Pediatrics, 1 employees
Dec 19, 2018
Office Practicum is a great software for Pediatric Clinics!
Office Practicum is a great software for Pediatric Clinics!
Pros
The software is user-friendly, their customer service is responsive and great. They offer wonderful templates, and it is pediatric-specific which makes it super cool.
Cons
We often notice glitches after an upgrade, and it is expensive as well.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Christine
Long Grove Psych Associates, 10-49 employees
Dec 14, 2018
Excellent product
Excellent product
Pros
OP is so easy to use and very comprehensive. You do not need any prior programming experience to operate it. I love how easily customizable this system is. The opportunity to drag and drop when creating formats, appointments, and notes saves us so much time during our day-to-day tasks.
Cons
there are times where the software updates introduce new glitches to the system probably a result of untested updates. They take a while to go away.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Kyrian
Vida Digital , 51-200 employees employees
Nov 21, 2018
Among my favorite EHR systems
Among my favorite EHR systems
Pros
The software is easy to use and functional. However, the OS is a little old now and could use advancements but it is a lot better in comparison to most EHR software I have used. The working of Office Practicum is quite logical and intuitive, such as the organization of different categories. In that regard, it works like huge companies in the EHR market. Billing with OP is very simple and efficient. The medication aspect is very functional, filling and refilling prescriptions and allergies is quite easy.
Cons
Some of the related features are arranged together and require a few extra steps. Like the PMH, allergies and Problems categories. The EHR system requires too many clicks to get basic tasks done but it is the same most EHRs. All in all, it is a decent platform.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Amy
SUNY Downstate Medical Center, 1001-5000 employees employees
Oct 23, 2018
OP is a great pediatric EMR!
OP is a great pediatric EMR!
Pros
It has a lot of great features. It saves a lot of manpower. We can communicate with parents and patients easily through the portal, which is time-saving. This EMR is tailored according to the pediatrics field. The responsiveness of the staff is highly appreciated. It has made life easier in many ways like billing, chart documentation, communication etc. There are a lot of features that we still havent used, but overall were happy with the product.
Cons
The scan review feature needs a little adjustment or amendments, as it takes a lot of clicking to get through the scanning process, though the scan review feature is better than the paper system we used before.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Sandy
tanque verde peds, 10-49 employees
Oct 17, 2018
Meets all my Pediatric practice needs
Meets all my Pediatric practice needs
Pros
I love how Office Practicum offers all pediatric specialty features which makes it incredibly easy to perform day to day tasks. The system is very user-friendly, navigation around the software is easy. Reporting is simple and intuitive, with a lot of helpful features. The software has so much to offer, we still have not utilized all of the functionalities, such as the patient portal and MU. Their customer support staff is brilliant. You can call them at any time, email or system chat, they are always available and readily willing to help with any and all issues with the system. There is a list of servers with different offices so that you can tally how things are done there and see if there is an easier way for you to perform yours. Their annual conferences are very insightful and interactive with sessions to bounce new ideas, propose changes and learn.
Cons
Billing reports were not the easiest to understand, initially. Though, a little training helped.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Debbie
Woods Mill Pediatric and Adolescent Medicine, LLC, 2-10 employees employees
Sep 11, 2018
-
-
Pros
Office practicum has proved to be a great decision for our practice. The software has a neatly laid out interface. Its easy to use. You can easily keep track of tasks that physicians need to perform which helps to stay more organized and to define the workflow.
Cons
It’s kind of annoying they always require to install the latest update to be able to make the best of all the features.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Darien
Parks Motors , 201-500 employees employees
Aug 23, 2018
Robust and effective. Highly recommended
Robust and effective. Highly recommended
Pros
We have found Office Practicum software to be extremely easy to navigate and intuitive. The system has a lot of innovative functionalities that cater to practices of all sizes. The interface is dynamic and well-laid out, it makes data entry and everyday documentations very quick and unproblematic. Retrieving patient records is a breeze. I would highly recommend this software to large healthcare facilities with huge patient databases.
Cons
The system can be a little slow sometimes but that could also be a fault in my servers but then, all good things come with their downsides and this is still manageable.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Samuel
Define Africa Ltd, 11-50 employees employees
Aug 03, 2018
Great product with a simple layout
Great product with a simple layout
Pros
Unlike most EHR software, OP is very easy to learn to navigate. The system has so many different tools and features that leave all competitors way behind. The working is very efficient and intuitive. Has saved us a lot of time and effort ever since we started on it.
Cons
Customer service is good however, the company does need a better IT assisting staff to help with the day-to-day glitches. Their existing one is rather inconsistent. We could use more training and user-help articles and tutorial videos online to eliminate the need of having to reach out for support. The system is great but they need to work on their support.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Maziar
CourseNetworking, 11-50 employees employees
Jun 18, 2018
Wonderful experience
Wonderful experience
Pros
I have used Office Practicum only for a brief period of time in a remote pediatric clinic and I have been a fan ever since. I have had little to no prior experience with EMR software before this but this software was so easy to use, it did not feel hard or complex like I anticipated. It took me only a while to learn all the ropes, I love the user-friendly layout. Their customer support staff was friendly and helpful.
Cons
I found the IT department to be rather inept and unreliable which was probably the only downside to using this otherwise brilliant system. Any small glitch required a significant amount of time of wait to be resolved and that made things a little inconvenient.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Chela
Spectrum Electric Inc., 2-10 employees employees
May 15, 2018
Waste of money. Awful staff
Waste of money. Awful staff
Pros
After the kind of experience I have had, it is hard for me to recall any good things about this system. I suppose duplication of patient appointments into the scheduling chart was simple with the drag/drop option. That is about the extent of it.
Cons
The office practicum company has the most awful and unresourceful support staff I have ever come in contact with. They never have any clue how to fix an issue. They always close cases without resolving the problem. The report they send you will have descriptions of anything but the answer to your questions. Every little task requires too many clicks and steps to completion. The prescription section makes no sense whatsoever. The whole system has no sense of arrangement. Everything is dragged out. The nurses find refill prescriptions very hard. There are infinite glitches all over the system and the company staff will offer no real help. The information either overlaps or is inconsistent in different places. It is impossible to keep up.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
6
Jennifer
Ormond Pediatrics., 11-50 employees employees
Mar 25, 2018
Perfect for pediatric practice. Highly commendable service
Perfect for pediatric practice. Highly commendable service
Pros
JOP offers just the best and most extensive features out of all specialty EMRs, OP comes stacked with more than 200 pediatric-explicit "sick visit layouts, vaccination gauging, electronic school and camp structures alongside pediatric formative assessments, reviews and illness explicit activity plans. Ive utilized Office Practicum for more than fifteen years and can say with certainty that it is structured specifically for pediatrics, with features and tools pediatricians need to both keep kids solid and improve the care quality. With that said, it is user-friendly, dynamic and very efficient.
Cons
Cannot think of any cons to this system. It is the perfect software for pediatricians and I wish all pediatric clinics used it. Their customer support is very courteous and always available to help with any kinds of questions and issues.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Anonymous
-, 11-50 employees employees
Feb 13, 2018
Great software for pediatric practice
Great software for pediatric practice
Pros
I love the ease OP has introduced in our pediatric practice. Having all the patient data records in one mainframe makes it a whole lot easier for us to locate any information from charts to graphs conveniently within a matter of minutes. I like how it allows me to overview any changed and a staff comment section. This has made it a lot easier for the staff and providers to be on the same page.
Cons
the software can come off as a little cumbersome and overwhelming sometimes. There are too many things happening on one page which can make navigation a challenge. But once you get the hang of things, it works quite smoothly.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Lindsey
Paw prints around town , - employees
Jan 17, 2018
Truly brilliant service. great value for money
Truly brilliant service. great value for money
Pros
Office Practicum software is pediatric-specific. The creators have worked in structures that are customized to satisfy the needs of pediatric practices. As times and necessities from various offices change, the architects rush to address these new difficulties. It is anything but difficult to utilize. There has been no difficulty in training nurses, doctors and front office without any issues. It likewise has approaches to monitor privacy matters. We can do everything that we have to do on the product. You can have your very own customized features included effectively and make your own formats for nearly everything which is excessively simple.
Cons
Some additional features require you to pay additional charges, such as cloud storage, or appointment reminder emails to patients. Some simple tasks require excessive clicks. The workflow could be a little more streamlined to save time.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Suzanne
McKinney ABC Pediatrics, 11-50 employees employees
Dec 20, 2017
Reliable. Brilliant for long term use.
Reliable. Brilliant for long term use.
Pros
I am the least tech savvy person and even I have this system on my fingertips. It is extremely user-friendly. I find myself well-equipped to operate even the parts of the software that aren’t in my job description. I have been using OP for two decades now and it has grown more powerful and efficient over the years. Tracking tasks for patient’s visits, entering payments, requesting tests to labs or in-house, notes and prescriptions is a breeze with Office Practicum. The platform has so much to offer to your practice if utilized its full potential.
Cons
the updates sometimes can be a nuisance but the customer support provides timely solutions.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Gale
Kevin B. Norowitz MD , 2-10 employees employees
Dec 15, 2017
Slow and full of glitches
Slow and full of glitches
Pros
Office Practicum is fairly simple to navigate. Not too complex. The software is cost-effective for small practices. Their training staff is good. Kind and knowledgeable. Customer service is also nice and readily available.
Cons
The product is terribly under-designed. There are too many glitches in every single feature and function all over the system. It does cost a small amount but the amount of time it takes for installation and implementation is too much. Not at all suitable for Meaningful Use. There are so many internet troubles with it. We had to hire new staff members to help with it to transition off of the impeccable software we used before this.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
4
Peter
Pens, 51-200 employees employees
Dec 13, 2017
-
-
Pros
OP is the best pediatric software on the market. There is an array of pediatric-specific features and functions that make everyday tasks very easy to accomplish. Office practicum has the most incredible immunization algorithm. It updates instantly every time to reflect ACIP recommendations. Customer support is top-notch, they are always improving their performance. The staff is polite and provides timely answers to any and all queries.
Cons
integration with hospital-based systems/clinically integrated networks can be a hassle. I hope they soon make improvements on that front
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Fred
Bainbridge Pediatrics , 2-10 employees employees
Nov 23, 2017
The best pediatric EMR out there
The best pediatric EMR out there
Pros
What makes Office Practicum exceptional is how dedicated the whole company, from the highest in command down to the reps, is to provide the best service for their clients. They specialize in pediatrics and they deliver tailored to perfection service to make a pediatrician’s work a dozen times easier. I particularly love the patient portal. A great way to communicate better with our patients. Billing and charting are easier and more efficient than ever with OP. They have helped make our practice immensely more effective and organized.
Cons
We had paper records before so anything OP does slow is still better than that by a huge margin. Although, I do wish they would fix the scan review feature as it requires too many clicks
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sandy
Tanque Verde Peads , 11-50 employees employees
Jun 13, 2017
Excellent...
Excellent...
Pros
It is known to be the best for pediatrics and it is true. It is great as the vendor knows what is needed and facilitates in that way. A lot of things at our place have improved and is organized as well. The system is always upgrading and gets the most out of it. It is indeed a great product.
Cons
It gets really slow especially when scheduling 6 or more providers. Its a known glitch and hopefully, it will be resolved soon.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Mary
Southwest Pediatrics INC, 2-9 employees
Apr 17, 2017
Perfect EMR solution for our practice
Perfect EMR solution for our practice
Pros
The software has been a dream to work with. We have been using it for more than four years and it has never caused us any major trouble. It took us some thorough research before landing on OP and that decision has paid off over the years. Pediatricians and staff love it. Transitioning from paper records to Office practicum was a lot easier than we anticipated. Their team is extraordinary in responding and resolving our issues.
Cons
pulling out messages takes forever which is sometimes frustrating. Though, it could be a server problem or an isolated issue with the software.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Sue
Downers Grove Pediatrics , 11-50 employees employees
Apr 12, 2017
Lacks support and functionality
Lacks support and functionality
Pros
None.
Cons
The customer support is non-existent. The functionality and details are lacking, and it is time-consuming to use this tool. The reports are difficult to read. It is difficult to use this tool.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Jamie
HIH Inc Medical Billing Service, 11-50 employees employees
Feb 11, 2017
OP
OP
Pros
The software is overall easy to use. The support team is great. They are very friendly and helpful. They always are willing to go the extra mile to help us resolve our problems. I definitely recommend this software.
Cons
None.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Julie
Warren Pediatrics, 11-50 employees employees
Oct 15, 2016
-
-
Pros
This is the best EMR system I have used in my medical profession so far. It is so easy to use and clutter-free. The workflow is seamless and intuitive. It has all the right tools that a pediatrician could need. Efficient and totally hassle-free. You can locate patients in the system from check in to check out very conveniently. Comprehensive billing reports. Medicine inventory is very easily managed.
Cons
the process of making changes in the forms is quite challenging and laborious. although, once you learn the system it gets easier to fine tune any report you want.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Wayne
Midland Pediatric Associates, - employees
Sep 07, 2016
Perfect for pediatricians
Perfect for pediatricians
Pros
I love the ease of use of Office practicum offers. The functionalities are incredibly efficient. We have been using it for more than a decade and we could not have been more pleased with its performance. It is the perfect EMR solution for a pediatrics practice. It has so many features and functions specific to our practice and always stays up to date regarding the latest recommendations. The platform is frequently updated without causing us any trouble and the support staff is always actively responsive.
Cons
Their partner vendor Connexin was initially all-inclusive in payments but now it charges separately for different functions
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
David
VIPediatrics, PC , - employees
Aug 12, 2016
OP Pediatric EHR review
OP Pediatric EHR review
Pros
The best part of this EHR system is that it is for pediatrics only. Weve been using it for 9 years. They welcome feedback, and are always improving and working to keep their clients happy. Theyre always innovating and are also up to date with all the regulatory changes that impact the pediatric practice such as e-prescription, HIEs, meaningful use etc. We are really happy with Office Practicum.
Cons
The clinical side of this EHR is quite strong in comparison to the practice management part of it. There have been quite a lot of changes in the electronic health record industry, and Office Practicum has seen all and struggled a lot, and now with time they have become quite wise in this matter, and we hope that theyll always be improving.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Cecile
Pediatric Partners of the Southwest, 10-49 employees
Jun 17, 2016
Great combination of templates
Great combination of templates
Pros
Ive had this EMR since 2000, it is a very well organized company, plus their tech support is amazing.They have amazing support, the workflow is great and templates creation is very easy.
Cons
Currently, it does not have a feature that could automatically add a fee to overdue patient accounts.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Alan
Alan COIT, MD, 2-9 employees
May 11, 2016
Filters
Great for pediatric practice
Great for pediatric practice
Pros
Office Practicum software is built in consideration with a pediatric specialty with specialized features. It is super easy to learn how to use and train the staff with minimum effort. You do not need a separate screen to access pediatric features. Customer support has been more than helpful with any issues weve had.
Cons
The messages feature within the system is not as functional as one would want, but the company has been reassuring that it will be improved in the upcoming upgrades. The customer service is not easily accessible. Call hold times are very long sometimes, although the support staff is always helpful.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Natalie
Kids Health Partners, LLC, 11-50 employees employees
May 07, 2022
Great for a pediatrician’s office
Great for a pediatrician’s office
Pros
Office Practicum is highly flexible which is among its many selling points. It is super user-friendly. No learning curve so training the staff to operate is quite simple. So far, everyone including providers and staff members loves working with this service.
Cons
Creating a report is not entirely intuitive which can make it time-consuming. The same with printing, it takes up time. You have to send documents to a webpage first to be able to get a print.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Susan
Pediatric Associates of Fairfield , 51-200 employees employees
May 04, 2022
No response from support
No response from support
Pros
The tool is pediatric friendly which is good for us. It isn’t very hard to learn especially for doctors.
Cons
The support is nowhere to be found here. I’ve put in requests for support but all I get are emails that the issue has been closed, although I’ve never even received a single call from them.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Steve
MSI, 2-10 employees employees
Apr 15, 2022
OFFICE PRACTICUM and YOU
OFFICE PRACTICUM and YOU
Pros
The customer service is really nice. The way they respond to my questions makes me happy. I really like their politeness and the employees always help solve any issues related to hardware or software.
Cons
Its really hard to trace back credits and applying them to accounts. There should be a feature to add procedures to existing bills when needed, and the rejected bills should be a little more clear about their statements in each claim.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Dolly
Torresdale Pediatrics, 1 employees
Dec 19, 2018
Office Practicum is a great software for Pediatric Clinics!
Office Practicum is a great software for Pediatric Clinics!
Pros
The software is user-friendly, their customer service is responsive and great. They offer wonderful templates, and it is pediatric-specific which makes it super cool.
Cons
We often notice glitches after an upgrade, and it is expensive as well.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Christine
Long Grove Psych Associates, 10-49 employees
Dec 14, 2018
Excellent product
Excellent product
Pros
OP is so easy to use and very comprehensive. You do not need any prior programming experience to operate it. I love how easily customizable this system is. The opportunity to drag and drop when creating formats, appointments, and notes saves us so much time during our day-to-day tasks.
Cons
there are times where the software updates introduce new glitches to the system probably a result of untested updates. They take a while to go away.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Kyrian
Vida Digital , 51-200 employees employees
Nov 21, 2018
Among my favorite EHR systems
Among my favorite EHR systems
Pros
The software is easy to use and functional. However, the OS is a little old now and could use advancements but it is a lot better in comparison to most EHR software I have used. The working of Office Practicum is quite logical and intuitive, such as the organization of different categories. In that regard, it works like huge companies in the EHR market. Billing with OP is very simple and efficient. The medication aspect is very functional, filling and refilling prescriptions and allergies is quite easy.
Cons
Some of the related features are arranged together and require a few extra steps. Like the PMH, allergies and Problems categories. The EHR system requires too many clicks to get basic tasks done but it is the same most EHRs. All in all, it is a decent platform.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Amy
SUNY Downstate Medical Center, 1001-5000 employees employees
Oct 23, 2018
OP is a great pediatric EMR!
OP is a great pediatric EMR!
Pros
It has a lot of great features. It saves a lot of manpower. We can communicate with parents and patients easily through the portal, which is time-saving. This EMR is tailored according to the pediatrics field. The responsiveness of the staff is highly appreciated. It has made life easier in many ways like billing, chart documentation, communication etc. There are a lot of features that we still havent used, but overall were happy with the product.
Cons
The scan review feature needs a little adjustment or amendments, as it takes a lot of clicking to get through the scanning process, though the scan review feature is better than the paper system we used before.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Sandy
tanque verde peds, 10-49 employees
Oct 17, 2018
Meets all my Pediatric practice needs
Meets all my Pediatric practice needs
Pros
I love how Office Practicum offers all pediatric specialty features which makes it incredibly easy to perform day to day tasks. The system is very user-friendly, navigation around the software is easy. Reporting is simple and intuitive, with a lot of helpful features. The software has so much to offer, we still have not utilized all of the functionalities, such as the patient portal and MU. Their customer support staff is brilliant. You can call them at any time, email or system chat, they are always available and readily willing to help with any and all issues with the system. There is a list of servers with different offices so that you can tally how things are done there and see if there is an easier way for you to perform yours. Their annual conferences are very insightful and interactive with sessions to bounce new ideas, propose changes and learn.
Cons
Billing reports were not the easiest to understand, initially. Though, a little training helped.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Debbie
Woods Mill Pediatric and Adolescent Medicine, LLC, 2-10 employees employees
Sep 11, 2018
-
-
Pros
Office practicum has proved to be a great decision for our practice. The software has a neatly laid out interface. Its easy to use. You can easily keep track of tasks that physicians need to perform which helps to stay more organized and to define the workflow.
Cons
It’s kind of annoying they always require to install the latest update to be able to make the best of all the features.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Darien
Parks Motors , 201-500 employees employees
Aug 23, 2018
Robust and effective. Highly recommended
Robust and effective. Highly recommended
Pros
We have found Office Practicum software to be extremely easy to navigate and intuitive. The system has a lot of innovative functionalities that cater to practices of all sizes. The interface is dynamic and well-laid out, it makes data entry and everyday documentations very quick and unproblematic. Retrieving patient records is a breeze. I would highly recommend this software to large healthcare facilities with huge patient databases.
Cons
The system can be a little slow sometimes but that could also be a fault in my servers but then, all good things come with their downsides and this is still manageable.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Samuel
Define Africa Ltd, 11-50 employees employees
Aug 03, 2018
Great product with a simple layout
Great product with a simple layout
Pros
Unlike most EHR software, OP is very easy to learn to navigate. The system has so many different tools and features that leave all competitors way behind. The working is very efficient and intuitive. Has saved us a lot of time and effort ever since we started on it.
Cons
Customer service is good however, the company does need a better IT assisting staff to help with the day-to-day glitches. Their existing one is rather inconsistent. We could use more training and user-help articles and tutorial videos online to eliminate the need of having to reach out for support. The system is great but they need to work on their support.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Maziar
CourseNetworking, 11-50 employees employees
Jun 18, 2018
Wonderful experience
Wonderful experience
Pros
I have used Office Practicum only for a brief period of time in a remote pediatric clinic and I have been a fan ever since. I have had little to no prior experience with EMR software before this but this software was so easy to use, it did not feel hard or complex like I anticipated. It took me only a while to learn all the ropes, I love the user-friendly layout. Their customer support staff was friendly and helpful.
Cons
I found the IT department to be rather inept and unreliable which was probably the only downside to using this otherwise brilliant system. Any small glitch required a significant amount of time of wait to be resolved and that made things a little inconvenient.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Chela
Spectrum Electric Inc., 2-10 employees employees
May 15, 2018
Waste of money. Awful staff
Waste of money. Awful staff
Pros
After the kind of experience I have had, it is hard for me to recall any good things about this system. I suppose duplication of patient appointments into the scheduling chart was simple with the drag/drop option. That is about the extent of it.
Cons
The office practicum company has the most awful and unresourceful support staff I have ever come in contact with. They never have any clue how to fix an issue. They always close cases without resolving the problem. The report they send you will have descriptions of anything but the answer to your questions. Every little task requires too many clicks and steps to completion. The prescription section makes no sense whatsoever. The whole system has no sense of arrangement. Everything is dragged out. The nurses find refill prescriptions very hard. There are infinite glitches all over the system and the company staff will offer no real help. The information either overlaps or is inconsistent in different places. It is impossible to keep up.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
6
Jennifer
Ormond Pediatrics., 11-50 employees employees
Mar 25, 2018
Perfect for pediatric practice. Highly commendable service
Perfect for pediatric practice. Highly commendable service
Pros
JOP offers just the best and most extensive features out of all specialty EMRs, OP comes stacked with more than 200 pediatric-explicit "sick visit layouts, vaccination gauging, electronic school and camp structures alongside pediatric formative assessments, reviews and illness explicit activity plans. Ive utilized Office Practicum for more than fifteen years and can say with certainty that it is structured specifically for pediatrics, with features and tools pediatricians need to both keep kids solid and improve the care quality. With that said, it is user-friendly, dynamic and very efficient.
Cons
Cannot think of any cons to this system. It is the perfect software for pediatricians and I wish all pediatric clinics used it. Their customer support is very courteous and always available to help with any kinds of questions and issues.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Anonymous
-, 11-50 employees employees
Feb 13, 2018
Great software for pediatric practice
Great software for pediatric practice
Pros
I love the ease OP has introduced in our pediatric practice. Having all the patient data records in one mainframe makes it a whole lot easier for us to locate any information from charts to graphs conveniently within a matter of minutes. I like how it allows me to overview any changed and a staff comment section. This has made it a lot easier for the staff and providers to be on the same page.
Cons
the software can come off as a little cumbersome and overwhelming sometimes. There are too many things happening on one page which can make navigation a challenge. But once you get the hang of things, it works quite smoothly.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Lindsey
Paw prints around town , - employees
Jan 17, 2018
Truly brilliant service. great value for money
Truly brilliant service. great value for money
Pros
Office Practicum software is pediatric-specific. The creators have worked in structures that are customized to satisfy the needs of pediatric practices. As times and necessities from various offices change, the architects rush to address these new difficulties. It is anything but difficult to utilize. There has been no difficulty in training nurses, doctors and front office without any issues. It likewise has approaches to monitor privacy matters. We can do everything that we have to do on the product. You can have your very own customized features included effectively and make your own formats for nearly everything which is excessively simple.
Cons
Some additional features require you to pay additional charges, such as cloud storage, or appointment reminder emails to patients. Some simple tasks require excessive clicks. The workflow could be a little more streamlined to save time.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Suzanne
McKinney ABC Pediatrics, 11-50 employees employees
Dec 20, 2017
Reliable. Brilliant for long term use.
Reliable. Brilliant for long term use.
Pros
I am the least tech savvy person and even I have this system on my fingertips. It is extremely user-friendly. I find myself well-equipped to operate even the parts of the software that aren’t in my job description. I have been using OP for two decades now and it has grown more powerful and efficient over the years. Tracking tasks for patient’s visits, entering payments, requesting tests to labs or in-house, notes and prescriptions is a breeze with Office Practicum. The platform has so much to offer to your practice if utilized its full potential.
Cons
the updates sometimes can be a nuisance but the customer support provides timely solutions.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Gale
Kevin B. Norowitz MD , 2-10 employees employees
Dec 15, 2017
Slow and full of glitches
Slow and full of glitches
Pros
Office Practicum is fairly simple to navigate. Not too complex. The software is cost-effective for small practices. Their training staff is good. Kind and knowledgeable. Customer service is also nice and readily available.
Cons
The product is terribly under-designed. There are too many glitches in every single feature and function all over the system. It does cost a small amount but the amount of time it takes for installation and implementation is too much. Not at all suitable for Meaningful Use. There are so many internet troubles with it. We had to hire new staff members to help with it to transition off of the impeccable software we used before this.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
4
Peter
Pens, 51-200 employees employees
Dec 13, 2017
-
-
Pros
OP is the best pediatric software on the market. There is an array of pediatric-specific features and functions that make everyday tasks very easy to accomplish. Office practicum has the most incredible immunization algorithm. It updates instantly every time to reflect ACIP recommendations. Customer support is top-notch, they are always improving their performance. The staff is polite and provides timely answers to any and all queries.
Cons
integration with hospital-based systems/clinically integrated networks can be a hassle. I hope they soon make improvements on that front
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Fred
Bainbridge Pediatrics , 2-10 employees employees
Nov 23, 2017
The best pediatric EMR out there
The best pediatric EMR out there
Pros
What makes Office Practicum exceptional is how dedicated the whole company, from the highest in command down to the reps, is to provide the best service for their clients. They specialize in pediatrics and they deliver tailored to perfection service to make a pediatrician’s work a dozen times easier. I particularly love the patient portal. A great way to communicate better with our patients. Billing and charting are easier and more efficient than ever with OP. They have helped make our practice immensely more effective and organized.
Cons
We had paper records before so anything OP does slow is still better than that by a huge margin. Although, I do wish they would fix the scan review feature as it requires too many clicks
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sandy
Tanque Verde Peads , 11-50 employees employees
Jun 13, 2017
Excellent...
Excellent...
Pros
It is known to be the best for pediatrics and it is true. It is great as the vendor knows what is needed and facilitates in that way. A lot of things at our place have improved and is organized as well. The system is always upgrading and gets the most out of it. It is indeed a great product.
Cons
It gets really slow especially when scheduling 6 or more providers. Its a known glitch and hopefully, it will be resolved soon.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Mary
Southwest Pediatrics INC, 2-9 employees
Apr 17, 2017
Perfect EMR solution for our practice
Perfect EMR solution for our practice
Pros
The software has been a dream to work with. We have been using it for more than four years and it has never caused us any major trouble. It took us some thorough research before landing on OP and that decision has paid off over the years. Pediatricians and staff love it. Transitioning from paper records to Office practicum was a lot easier than we anticipated. Their team is extraordinary in responding and resolving our issues.
Cons
pulling out messages takes forever which is sometimes frustrating. Though, it could be a server problem or an isolated issue with the software.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Sue
Downers Grove Pediatrics , 11-50 employees employees
Apr 12, 2017
Lacks support and functionality
Lacks support and functionality
Pros
None.
Cons
The customer support is non-existent. The functionality and details are lacking, and it is time-consuming to use this tool. The reports are difficult to read. It is difficult to use this tool.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Jamie
HIH Inc Medical Billing Service, 11-50 employees employees
Feb 11, 2017
OP
OP
Pros
The software is overall easy to use. The support team is great. They are very friendly and helpful. They always are willing to go the extra mile to help us resolve our problems. I definitely recommend this software.
Cons
None.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Julie
Warren Pediatrics, 11-50 employees employees
Oct 15, 2016
-
-
Pros
This is the best EMR system I have used in my medical profession so far. It is so easy to use and clutter-free. The workflow is seamless and intuitive. It has all the right tools that a pediatrician could need. Efficient and totally hassle-free. You can locate patients in the system from check in to check out very conveniently. Comprehensive billing reports. Medicine inventory is very easily managed.
Cons
the process of making changes in the forms is quite challenging and laborious. although, once you learn the system it gets easier to fine tune any report you want.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Wayne
Midland Pediatric Associates, - employees
Sep 07, 2016
Perfect for pediatricians
Perfect for pediatricians
Pros
I love the ease of use of Office practicum offers. The functionalities are incredibly efficient. We have been using it for more than a decade and we could not have been more pleased with its performance. It is the perfect EMR solution for a pediatrics practice. It has so many features and functions specific to our practice and always stays up to date regarding the latest recommendations. The platform is frequently updated without causing us any trouble and the support staff is always actively responsive.
Cons
Their partner vendor Connexin was initially all-inclusive in payments but now it charges separately for different functions
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
David
VIPediatrics, PC , - employees
Aug 12, 2016
OP Pediatric EHR review
OP Pediatric EHR review
Pros
The best part of this EHR system is that it is for pediatrics only. Weve been using it for 9 years. They welcome feedback, and are always improving and working to keep their clients happy. Theyre always innovating and are also up to date with all the regulatory changes that impact the pediatric practice such as e-prescription, HIEs, meaningful use etc. We are really happy with Office Practicum.
Cons
The clinical side of this EHR is quite strong in comparison to the practice management part of it. There have been quite a lot of changes in the electronic health record industry, and Office Practicum has seen all and struggled a lot, and now with time they have become quite wise in this matter, and we hope that theyll always be improving.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Cecile
Pediatric Partners of the Southwest, 10-49 employees
Jun 17, 2016
Great combination of templates
Great combination of templates
Pros
Ive had this EMR since 2000, it is a very well organized company, plus their tech support is amazing.They have amazing support, the workflow is great and templates creation is very easy.
Cons
Currently, it does not have a feature that could automatically add a fee to overdue patient accounts.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Alan
Alan COIT, MD, 2-9 employees
May 11, 2016