Net Health Optima Reviews

Pros

I believe it is the best EHR software for mental health clinics and therapy doctors. I can easily view previous entries and add notes without any problem.

Cons

No need for any complaints as of now.

Pros

It is exceptionally natural and simple for both the regulatory and clinical side of treatment. I appreciate how simple it is to personalize rapidly numerous qualities of the EMR from the calendar to the shapes within the documentation system.

Cons

It is not capable to have numerous patients notes open at one time. It takes a handle of different clicks to see a patients past notes.

Pros

The product has marketing analytics features that give us brilliant insights. We can track insurance authorization and also manage referrals from within the same software.

Cons

The outpatient module and scheduling functionality need to be improved.

Pros

It has a lot of features that if they were working would have been a wonderful addition to our clinic.

Cons

There is inconsistency in the reports. Often the information does not match and we get errors which remain unresolved for weeks.

Pros

It has a proper format that is easy to follow. It is also fully customizable as you can modify it according to your personal likings.

Cons

It takes multiple clicks to open a patients profile. I am also unable to open several patients notes at a time.

Pros

Optima is easy to use, and I like how quickly I can finish the documentation, making it time-efficient.

Cons

I just dont like that there are some parts of the evaluation that are repeated.

Pros

I like that it is nice to look at and easy to use in terms of making notes etc.

Cons

The glitches are very troublesome since the update came and I wish we could go back to the older version again somehow.

Pros

The documentation display makes it simple to add notes about the patient.

Cons

Some of the details they ask to enter are unnecessary and could be close-ended yes or no questions!

Pros

Optima is very easy to work with using any device. It makes documenting for all of the clinicians easy while saving time.

Cons

Our company has had a hard time getting issues resolved in a timely manner ever since they updated the software. It seems as if this update was done prior to figuring out the quirks.

Pros

Love the ease of use and customer support. I really like how colorful the platform is, makes it easier to find things. The tabs are organized like a paper chart. Hospice is complex enough that we dont need a hard to use program.

Cons

Unnecessary steps to do simple recurring tasks.

Pros

Navigation between tabs is easy, making it simple to find what I need. Also, The documentation is efficient and quick, and the software consistently performs well without issues.

Cons

It does not allow us to update the care plan unless you are in a nurses note.

Pros

The IDG procedure is valuable and extremely simple and supportive for everybody to follow. I like the incorporation of the care configuration issues and evaluations.

Cons

I think there should be a training module available to help me easily learn the system. The admission and discharge processes could also be improved to make them smoother. I find the online help section not very useful. Although I was told the system could be configured and customized to meet my needs, it doesn’t offer as much customization or personalization as I would like.

Pros

Very user-friendly. Customer support is prompt and actively helpful. They are always willing to go the extra mile to make sure our questions are answered and understood. I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.

Cons

The system is not as intuitive as it should be. Some simple tasks take too many unnecessary steps which can easily be avoided.

Pros

It is easy to keep track of benefit periods, recertifications, and other related tasks.

Cons

Nothing seems to work the way it should. There is still a long way to go before this software meets expectations, but we are hopeful that an upcoming update will address some of the issues.

Pros

Optima is easy to use, and the staff is always available to assist with any problems. They are friendly and great at explaining how to use the system.

Cons

I would like more options in the future that allow all staff access to see the patients info. The change in the system slowed payments at the beginning of this year.

Pros

I admire how easy Optima billing has made things for our practice. The specialty-specific features are also a great addition. PLus, I like not having to keep track of multiple pieces of paper for both the schedule and timesheets anymore.

Cons

That its taking me so long to learn all the features. But then again new things are added all the time so I just have to keep up.

Pros

I really love the functionality of the system. Each section is intuitive and flows smoothly. It's great that many functions work seamlessly together, making everything easier to manage.

Cons

I find it not the easiest to learn, and it can be confusing trying to figure out where certain functions are located. However, the software support is usually very helpful in guiding me to find each function.

Pros

That it remains compliant with COPs and our accreditation of ACHC. They are continuously rolling out with updates and software improvements.

Cons

The screen appears small and hard to read on the smartphone and tablet versions, even on an iPad Mini 2. I also think it would be helpful to offer training sessions maybe twice a week for new employees joining.

Pros

With Optima therapy I’ve been able to have a proper work-life balance, and it has only been three months. The customer support is superb. The system is quite simple and effective which actually helps me do better patient care. With this tool, I get more time to see my patients and their family members.

Cons

I think a couple of changes to allow input directly from the calendar page, especially for the social worker sections, would be perfect. This would improve usability and ensure more accurate work hours.

Pros

Optima offers a variety of excellent features, including a powerful billing system, easy posting, and user-friendly nursing documentation. Also, The dashboard is really helpful for me and the customer service is outstanding.

Cons

I don't have any complaints.