softwareOptima Therapy for Outpatient EMR Software Reviews
22 Reviews
Overall Rating
4.1
22 Reviews
Rating Distribution
5
(8)
4
(10)
3
(3)
2
(1)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
22 Reviews
Rating Distribution
5
(8)
4
(10)
3
(3)
2
(1)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Saves our time
Saves our time
Pros
It is indeed the best EHR software for mental health clinics and therapy doctors. You can view previous entries and add notes with ease.
Cons
No need for any complaints as of now.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Jackson
Hope and Faith Medical Center, 10-49 employees
May 04, 2022
Easy set-up and individualizing for your practice
Easy set-up and individualizing for your practice
Pros
It is exceptionally natural and simple for both the regulatory and clinical side of treatment. I appreciate how simple it is to personalize rapidly numerous qualities of the EMR from the calendar to the shapes within the documentation system.
Cons
It is not capable to have numerous patients notes open at one time. It takes a handle of different clicks to see a patients past notes.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Sarah
Owner, PT, 1 employees
Apr 16, 2022
Everything is done well
Everything is done well
Pros
The product has marketing analytics features that give us brilliant insights. We can track insurance authorization and also manage referrals from within the same software.
Cons
The outpatient module and scheduling functionality need to be improved.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Jeff
Direct Medical Association, 50-99 employees
Apr 13, 2022
Many features do not work
Many features do not work
Pros
It has a lot of features that if they were working would have been a wonderful addition to our clinic.
Cons
There is inconsistency in the reports. Often the information does not match and we get errors which remain unresolved for weeks.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Katie
Mobile Therapy Services Inc, 50-99 employees
Apr 05, 2021
Simple set-up
Simple set-up
Pros
It is exceptionally instinctive and simple for both the authoritative and clinical sides of rehab treatment. I appreciate how simple it is to personalize rapidly numerous properties of EMR software from the calendar to forms within the software.
Cons
Incapable to have the patients notes open at one time. It takes multiple clicks to see a patients notes.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Sarah
Medical Practice, 1 employees
Mar 10, 2021
Superb Software
Superb Software
Pros
It has a proper format that is easy to follow. It is also fully customizable as you can modify it according to your personal likings.
Cons
It takes multiple clicks to open a patients profile. I am also unable to open several patients notes at a time.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Kindra
Health, Wellness and Fitness, 100-499 employees
Mar 04, 2021
Optima Therapy is user-friendly.
Optima Therapy is user-friendly.
Pros
Very easy to use and I like that you can complete the documentation in a short interval of time making the software time efficient.
Cons
I just dont like that there are some parts of the evaluation that are repeated.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Shelby
Intern, 10-49 employees
Mar 01, 2021
Mixed review from us.
Mixed review from us.
Pros
I like that it is nice to look at and easy to use in terms of making notes etc.
Cons
The glitches are very troublesome since the update came and I wish we could go back to the older version again somehow.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
7
Jessica
New England Hospice, 201-500 employees employees
Sep 15, 2020
We have had a wonderful experience.
We have had a wonderful experience.
Pros
The display for documentation makes it easy to make notes about the patient.
Cons
Some of the details they ask to enter are unnecessary and could be close-ended yes or no questions!
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Ernest
Iredell Healthcare, 501-1,000 employees employees
Sep 03, 2020
Great usability before recent update
Great usability before recent update
Pros
Optima is very easy to work with using any device. It makes documenting for all of the clinicians easy while saving time.
Cons
Our company has had a hard time getting issues resolved in a timely manner ever since they updated the software. It seems as if this update was done prior to figuring out the quirks.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Jessica
New England Hospice, 51-200 employees employees
Apr 16, 2019
We love it
We love it
Pros
Love the ease of use and customer support. I really like how colorful the platform is, makes it easier to find things. The tabs are organized like a paper chart. Hospice is complex enough that we dont need a hard to use program.
Cons
Unnecessary steps to do simple recurring tasks.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Melissa
Green Valley Hospice, 11-50 employees employees
Mar 22, 2019
Easy documentation
Easy documentation
Pros
Easy navigation into all tabs. Efficient documentation. consistent performance.
Cons
It does not allow us to update the care plan unless you are in a nurses note.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Cathy
Green Valley Hospice, 11-50 employees employees
Mar 10, 2019
Good product.
Good product.
Pros
The IDG procedure is valuable and extremely simple and supportive for everybody to follow. I like the incorporation of the care configuration issues and evaluations.
Cons
There should be a training module available for users to easily learn the system and use it. The admission and discharge processed could be improved and made smoother. The online help section is not helpful at all. We were told that the system could be configured and customized according to our needs, but it cannot be customized or personalized as much as we would want it to.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Laura
Mountain View Hospice, 2-10 employees employees
Feb 11, 2019
Decent software
Decent software
Pros
Very user-friendly. Customer support is prompt and actively helpful. They are always willing to go the extra mile to make sure our questions are answered and understood. I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.
Cons
The system is not as intuitive as it should be. Some simple tasks take too many unnecessary steps which can easily be avoided.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Anonymous
-, 501-1,000 employees employees
Aug 11, 2018
Unresponsive
Unresponsive
Pros
Ease of keeping up with benefit periods, recerts, etc
Cons
Nothing works the way it should. They have a long way to go to bring this software to where it should be but we are getting an update soon that we are hopeful will take care of some of the issues.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Brenda
Crater Community Hospice Inc., 11-50 employees employees
Mar 28, 2018
Excellent product
Excellent product
Pros
The ease of its use. The availability of staff yo assist with problems. The team is personable and good at explaining the systems use.
Cons
I would like more options in the future that allow all staff access to see the patients info. The change in the system slowed payments at the beginning of this year.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Norma
Shalom Hospice, 11-50 employees employees
Jan 23, 2018
Highly beneficial tool
Highly beneficial tool
Pros
Love the ease Optima billing has brought into our practice. I also like its specialty-specific features. I like the fact that I no longer have to keep up with several pieces of paper for both schedule and timesheets at the same time.
Cons
That its taking me so long to learn all the features. But then again new things are added all the time so I just have to keep up.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Enid
Sovereign Hospice Inc., 11-50 employees employees
Jan 22, 2018
Love it
Love it
Pros
love the functionality. Each section is fairly intuitive and flows smoothly. There are a lot of functions that work seamlessly together which is nice.
Cons
Not the easiest to learn. It can be confusing figuring out where certain functions are located however software support is usually very helpful in helping us figure out where to find each function.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Rudolph
Pathways of Love Healthcare LLC DBA Pathways Hospice, 11-50 employees employees
Jan 17, 2018
Superb support
Superb support
Pros
That it remains compliant with COPs and our accreditation of ACHC. They are continuously rolling out with updates and software improvements.
Cons
The screen appears small and hard to read on the smartphone and tablet version, even on an IPAD mini2. Need to offer the training sessions maybe twice a week for new employees coming on.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Stacy
Pathways Hospice, 11-50 employees employees
Jan 16, 2018
Three months of use
Three months of use
Pros
With Optima therapy I’ve been able to have a proper work-life balance, and it has only been three months. The customer support is superb. The system is quite simple and effective which actually helps me do better patient care. With this tool, I get more time to see my patients and their family members.
Cons
A couple of changes to note input from the calendar page would be perfect with respect to social worker sections to improve usability and work hour exactness.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Amanda
Sovereign Hospice, Inc., 2-10 employees employees
Jan 11, 2018
Excellent product
Excellent product
Pros
Optima offers a range of great functionalities such as a powerful billing system, posting, easy to use nursing documentation. The dashboard is very helpful. Amazing customer service.
Cons
We dont have any complaints.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Valerie
Helping Hands Home Health Care , 11-50 employees employees
Feb 16, 2017
Easy to use
Easy to use
Pros
The customer support team is extraordinary to work with. The system itself is pretty easy to use. I love the living design of care. It guarantees our POC keep awake to date.
Cons
The timeframe takes to record a standard nurse visit. Anyway, HospiceSoft is in accordance with all the different EMRs that we have looked at.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Sherri
Amazing Grace Hospice, - employees
Jun 15, 2016
Filters
Saves our time
Saves our time
Pros
It is indeed the best EHR software for mental health clinics and therapy doctors. You can view previous entries and add notes with ease.
Cons
No need for any complaints as of now.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Jackson
Hope and Faith Medical Center, 10-49 employees
May 04, 2022
Easy set-up and individualizing for your practice
Easy set-up and individualizing for your practice
Pros
It is exceptionally natural and simple for both the regulatory and clinical side of treatment. I appreciate how simple it is to personalize rapidly numerous qualities of the EMR from the calendar to the shapes within the documentation system.
Cons
It is not capable to have numerous patients notes open at one time. It takes a handle of different clicks to see a patients past notes.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Sarah
Owner, PT, 1 employees
Apr 16, 2022
Everything is done well
Everything is done well
Pros
The product has marketing analytics features that give us brilliant insights. We can track insurance authorization and also manage referrals from within the same software.
Cons
The outpatient module and scheduling functionality need to be improved.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Jeff
Direct Medical Association, 50-99 employees
Apr 13, 2022
Many features do not work
Many features do not work
Pros
It has a lot of features that if they were working would have been a wonderful addition to our clinic.
Cons
There is inconsistency in the reports. Often the information does not match and we get errors which remain unresolved for weeks.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Katie
Mobile Therapy Services Inc, 50-99 employees
Apr 05, 2021
Simple set-up
Simple set-up
Pros
It is exceptionally instinctive and simple for both the authoritative and clinical sides of rehab treatment. I appreciate how simple it is to personalize rapidly numerous properties of EMR software from the calendar to forms within the software.
Cons
Incapable to have the patients notes open at one time. It takes multiple clicks to see a patients notes.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Sarah
Medical Practice, 1 employees
Mar 10, 2021
Superb Software
Superb Software
Pros
It has a proper format that is easy to follow. It is also fully customizable as you can modify it according to your personal likings.
Cons
It takes multiple clicks to open a patients profile. I am also unable to open several patients notes at a time.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Kindra
Health, Wellness and Fitness, 100-499 employees
Mar 04, 2021
Optima Therapy is user-friendly.
Optima Therapy is user-friendly.
Pros
Very easy to use and I like that you can complete the documentation in a short interval of time making the software time efficient.
Cons
I just dont like that there are some parts of the evaluation that are repeated.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Shelby
Intern, 10-49 employees
Mar 01, 2021
Mixed review from us.
Mixed review from us.
Pros
I like that it is nice to look at and easy to use in terms of making notes etc.
Cons
The glitches are very troublesome since the update came and I wish we could go back to the older version again somehow.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
7
Jessica
New England Hospice, 201-500 employees employees
Sep 15, 2020
We have had a wonderful experience.
We have had a wonderful experience.
Pros
The display for documentation makes it easy to make notes about the patient.
Cons
Some of the details they ask to enter are unnecessary and could be close-ended yes or no questions!
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Ernest
Iredell Healthcare, 501-1,000 employees employees
Sep 03, 2020
Great usability before recent update
Great usability before recent update
Pros
Optima is very easy to work with using any device. It makes documenting for all of the clinicians easy while saving time.
Cons
Our company has had a hard time getting issues resolved in a timely manner ever since they updated the software. It seems as if this update was done prior to figuring out the quirks.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Jessica
New England Hospice, 51-200 employees employees
Apr 16, 2019
We love it
We love it
Pros
Love the ease of use and customer support. I really like how colorful the platform is, makes it easier to find things. The tabs are organized like a paper chart. Hospice is complex enough that we dont need a hard to use program.
Cons
Unnecessary steps to do simple recurring tasks.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Melissa
Green Valley Hospice, 11-50 employees employees
Mar 22, 2019
Easy documentation
Easy documentation
Pros
Easy navigation into all tabs. Efficient documentation. consistent performance.
Cons
It does not allow us to update the care plan unless you are in a nurses note.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Cathy
Green Valley Hospice, 11-50 employees employees
Mar 10, 2019
Good product.
Good product.
Pros
The IDG procedure is valuable and extremely simple and supportive for everybody to follow. I like the incorporation of the care configuration issues and evaluations.
Cons
There should be a training module available for users to easily learn the system and use it. The admission and discharge processed could be improved and made smoother. The online help section is not helpful at all. We were told that the system could be configured and customized according to our needs, but it cannot be customized or personalized as much as we would want it to.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Laura
Mountain View Hospice, 2-10 employees employees
Feb 11, 2019
Decent software
Decent software
Pros
Very user-friendly. Customer support is prompt and actively helpful. They are always willing to go the extra mile to make sure our questions are answered and understood. I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.
Cons
The system is not as intuitive as it should be. Some simple tasks take too many unnecessary steps which can easily be avoided.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Anonymous
-, 501-1,000 employees employees
Aug 11, 2018
Unresponsive
Unresponsive
Pros
Ease of keeping up with benefit periods, recerts, etc
Cons
Nothing works the way it should. They have a long way to go to bring this software to where it should be but we are getting an update soon that we are hopeful will take care of some of the issues.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Brenda
Crater Community Hospice Inc., 11-50 employees employees
Mar 28, 2018
Excellent product
Excellent product
Pros
The ease of its use. The availability of staff yo assist with problems. The team is personable and good at explaining the systems use.
Cons
I would like more options in the future that allow all staff access to see the patients info. The change in the system slowed payments at the beginning of this year.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Norma
Shalom Hospice, 11-50 employees employees
Jan 23, 2018
Highly beneficial tool
Highly beneficial tool
Pros
Love the ease Optima billing has brought into our practice. I also like its specialty-specific features. I like the fact that I no longer have to keep up with several pieces of paper for both schedule and timesheets at the same time.
Cons
That its taking me so long to learn all the features. But then again new things are added all the time so I just have to keep up.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Enid
Sovereign Hospice Inc., 11-50 employees employees
Jan 22, 2018
Love it
Love it
Pros
love the functionality. Each section is fairly intuitive and flows smoothly. There are a lot of functions that work seamlessly together which is nice.
Cons
Not the easiest to learn. It can be confusing figuring out where certain functions are located however software support is usually very helpful in helping us figure out where to find each function.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Rudolph
Pathways of Love Healthcare LLC DBA Pathways Hospice, 11-50 employees employees
Jan 17, 2018
Superb support
Superb support
Pros
That it remains compliant with COPs and our accreditation of ACHC. They are continuously rolling out with updates and software improvements.
Cons
The screen appears small and hard to read on the smartphone and tablet version, even on an IPAD mini2. Need to offer the training sessions maybe twice a week for new employees coming on.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Stacy
Pathways Hospice, 11-50 employees employees
Jan 16, 2018
Three months of use
Three months of use
Pros
With Optima therapy I’ve been able to have a proper work-life balance, and it has only been three months. The customer support is superb. The system is quite simple and effective which actually helps me do better patient care. With this tool, I get more time to see my patients and their family members.
Cons
A couple of changes to note input from the calendar page would be perfect with respect to social worker sections to improve usability and work hour exactness.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Amanda
Sovereign Hospice, Inc., 2-10 employees employees
Jan 11, 2018
Excellent product
Excellent product
Pros
Optima offers a range of great functionalities such as a powerful billing system, posting, easy to use nursing documentation. The dashboard is very helpful. Amazing customer service.
Cons
We dont have any complaints.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Valerie
Helping Hands Home Health Care , 11-50 employees employees
Feb 16, 2017
Easy to use
Easy to use
Pros
The customer support team is extraordinary to work with. The system itself is pretty easy to use. I love the living design of care. It guarantees our POC keep awake to date.
Cons
The timeframe takes to record a standard nurse visit. Anyway, HospiceSoft is in accordance with all the different EMRs that we have looked at.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Sherri
Amazing Grace Hospice, - employees
Jun 15, 2016