OptimisPT Reviews

“Great overall EMR

Pros

I really like the ease of having all tasks in one place scheduling, reminders, charting, home programs, invoicing and payment recording.

Cons

I find myself creating custom treatments for ones not available in the system.

“Review of Optimis

Pros

The drop-down menu, favorite button, and quick options are user-friendly and assist with suggesting diagnoses.

Cons

Quickly finding anything needed can be challenging. You have to put exact wording is necessary for accurate results.

“System is very easy to use

Pros

Navigating through tabs is seamless, and templates save valuable time.

Cons

The system lacks the ability to include degrees in the range of motion for patterns.

“Everyone at OptimisPT is the Best!

Pros

The staff members exhibit a high level of professionalism and pleasant demeanor.

Cons

I have no negative feedback to share, everyone on the team is exceptional.

“OptimisPT is great !!!

Pros

Completing daily SOAP notes is not a hassle anymore and this is something that I love.

Cons

Completing initial evaluations can be a time consuming process.

“OptimisPT Review

Pros

I find OptimisPT particularly beneficial in our organization due to its industry-specific user-friendliness.

Cons

My main gripe with OptimisPT is the limitation in applying payments to specific dates of service, as it only allows chronological application via Tebra integration.

“Front Desk Scheduling User

Pros

Managing scheduling, payments, and other tasks is pretty, thanks to its user-friendly interface.

Cons

Inputting authorizations on OptimisPT is not very user-friendly as it can be confusing and challenging to manage.

“Great for PT

Pros

Transitioning to OptimisPT has been significantly easier compared to our previous system.

Cons

Filling out initial evaluations can be a time-consuming process.

“Physical Therapy

Pros

The functionality and simplicity provided by OptimisPT are unmatched.

Cons

So far, OptimisPT served us excellently.

“Amazing EMR system

Pros

OptimisPT excels in user-friendliness for scheduling, appointment tracking and note completion on the same day.

Cons

My only complaint about OptimisPT is that canceled appointments remain on the schedule.

“Good price for part time therapists with good overall functionalities

Pros

The program allows customization without excessive clicking. It offers options for creating templates, typing SOAP notes, ensuring compliance through auditing functions and cost-effective usage for practices with part-time therapists.

Cons

It lacks automatic processes for tracking authorizations, prioritizing patients on the waitlist, autodialing to fill schedule gaps, AI integration for visit audio recordings, and billing automation features.

“Best I've used

Pros

The simplicity, carry-over features and ease of note-taking are standout features.

Cons

The organization of holds could be improved for better categorization.

“OptimusPT review

Pros

Once customized, patient charting is far simpler compared to other EMR software options.

Cons

Integrating home exercises into the chart feels somewhat cumbersome.

“Optimis PT

Pros

OptimisPT is user-friendly, especially for SOAP notes and functions seamlessly across all devices.

Cons

Dealing with billing holds can be complex at times.

“Billing Perspective of OptimisPT

Pros

Claim scrubbing is simple with OptimisPT, presenting necessary information without excessive navigation to other sections.

Cons

I dislike the need to undo a meeting to modify missed information or post-finalized updates. An online scheduling platform would be a beneficial addition.

“Magna Employee Review

Pros

Learning to use it is pretty easy and the layout of the SOAP notes is logical.

Cons

Occasionally, the system responds slowly and may have issues saving notes quickly which impact scheduling and documentation efficiency.

“MagnaReview

Pros

Scheduling and the ability to send text messages and faxes are standout features.

Cons

Promised time frames on flow sheets were extended and it is something that effects workflow.

“OptimisPT for small outpatient physical therapy

Pros

Customer service responds promptly and has always resolved any queries I have had about the product. We haven't encountered any technical issues so far.

Cons

The absence of a mobile/tablet version makes on-the-go POS documentation and scheduling challenging.

“Optimis PT

Pros

OptimisPTs organizational features facilitate easy navigation.

Cons

Searching for a patient's name in the scheduling page doesn't always display all relevant results, causing inconvenience when in a rush.

“Review for OptimisPT

Pros

Quick and easy access to patient schedules and information is the key, which this system provides.

Cons

At times, the system runs slowly and displays errors when loading pages.

“Jasmine Sgrignoli

Pros

I like the ease of navigation and the various ways to locate patients beyond just their names and dates of birth.

Cons

I dislike not being able to archive attachments for long-term patients or attach only their new paperwork.

“Review of Optimis EMR

Pros

Accessing patient files is simple and it streamlines the documentation process effectively.

Cons

The exercise database contains too many irrelevant variations and lacks well-known exercises.

“IT can be better.

Pros

Charting is made simpler with the user-friendly drop-down menus and clicking functions.

Cons

The exercise section is far from ideal. However filtering out unnecessary exercises is challenging due to numerous drop-downs and search complexities. The search bar isn't efficient as it still requires extensive searching. Custom exercise photo uploads should be an option.

“Very efficient EMR

Pros

This system is highly efficient for documenting physical therapy sessions, allowing for custom patterns and exercises.

Cons

I face frequent timeouts and errors during charting, especially when under time constraints. The cluttered exercise interface complicates finding specific exercises.

“Compliant and effecient

Pros

Among several PT EMRs I've tried, OptimisPT stands out as the most user-friendly and efficient documentation system. It ensures compliance and thorough documentation, with excellent clinical decision support.

Cons

The system's abundance of embedded exercises can make it hard to locate specific ones.

“OptimisPT

Pros

It is user-friendly with minimal complications during use.

Cons

The system occasionally experiences glitches or fails to display images.

“Outpatient therapy EMR

Pros

This EMR is comprehensive and compliant with most insurance companies and their informative webinars are valuable.

Cons

I can't find any cons with the EMR as its user-friendly nature and web-based design are highly beneficial.

“Optimus Review

Pros

The tag system that highlights special requests or pending tasks is beneficial.

Cons

Glitches during scheduling, like delays in opening windows, and occasional system slowness can be frustrating.

“Easy to use

Pros

I like the program's easy learning curve and smooth layout flow.

Cons

Depending on configurations, loading pages can be slow, especially when there is a lot of data.

“Opinion about OptimisPT

Pros

Navigating schedules and accounts is not a problem with OptimisPT.

Cons

Dealing with frequent glitches leads to unnecessary time wastage.

“The best EMR I have used

Pros

Its ease of use and customizable templates, exercises, etc., are key advantages.

Cons

I have no complaints as I am very much satisfied with OptimisPT.

“Some of the Worst Customer Support of all Services I contract With For My Business

Pros

The learning curve for teaching students or new employees is quite manageable, and initially, the comprehensive features offered at the price point seemed advantageous compared to other systems where features are selected individually. However, upon using the system, I've discovered that many of these additional features included in the package have not been particularly useful or functional for our specific needs.

Cons

The responsiveness and professionalism of OptimisPT personnel, particularly the individual in charge of customer outreach, have been shockingly poor. We experienced three prolonged downtimes, one of which lasted several days, severely impacting our business operations and patient care. Regrettably, the response to these issues from OptimisPT was completely apathetic, exacerbating the problems for our business.

“Excellent EHR with with an Intuitive UI

Pros

The ease of use and intuitive user interface are standout features of OptimisPT. This facilitates efficient training and streamlined process roll-out for staff. Moreover, the excellent support provided adds significant value to the overall experience. Creating support tickets is a simple process, and issue resolution is consistently prompt.

Cons

Overall, OptimisPT has a solid user experience, and there are no significant drawbacks to note. However, one improvement I would suggest is the implementation of more robust reporting tools to provide users with greater flexibility in customizing reports according to their specific needs.

“Compliance and Efficiency Review (CER)

Pros

Our experience with OptimisPT's Compliance team conducting a Compliance and Efficiency Review (CER) for our team of 10 providers was invaluable. Receiving feedback from an external source proved beneficial in identifying areas for improvement in documentation, particularly concerning the justification of physical and speech therapy necessity. The insights gained from the audit not only enhance compliance but also contribute to efficiency gains in documentation, ultimately saving time. We highly recommend undergoing a CER to ensure readiness for audits and mitigate payment denials.

Cons

OptimisPT consistently strives to meet the needs of its customers, leaving no room for dissatisfaction.

“Why I would recommend OptimisPT

Pros

[Sensitive content hidden] deserves special recognition as perhaps the best support person I've encountered among all vendors. Their responsiveness and willingness to accommodate change/customization requests tailored to our needs are exemplary. Their exceptional service sets a high standard for vendor support, with prompt attention to our requirements.

Cons

While OptimisPT generally meets our requirements, some limitations with scheduling have been observed, particularly for our larger clinics.

“OptimisPT is a great web based platform for therapy!

Pros

Implementing OptimisPT has been seamless, with smooth workflows and customizable templates that align well with our processes. Updates based on client feedback further enhance the user experience, and integration with our Practice Management system adds further efficiency.

Cons

Any issues we encountered with OptimisPT were promptly addressed and resolved, leaving us with no significant dislikes about the software.

“Outpatient Physical Rehab

Pros

The ease of interfacing between documentation and scheduling across Physical, Occupational, and Speech Therapy departments is a key advantage of OptimisPT, facilitating streamlined operations and improved coordination.

Cons

Our experience with OptimisPT has been flawless, without encountering any issues or drawbacks.

“Quality and Care

Pros

OptimisPT excels in ensuring full compliance with billing rules and regulations in the Physical Therapy industry. The platform offers customization options while maintaining compliance standards, providing flexibility without sacrificing adherence to regulatory requirements.

Cons

Occasionally, locating specific exercises in the exercise section can be challenging.

“A User, but not by choice

Pros

While OptimisPT offers several commendable features, some users have raised concerns about the level of detail required for clinical documentation, which can be time-consuming. However, the platform's responsiveness to customer support requests and the clarity of its PDF notes are notable strengths. Despite some challenges, OptimisPT's flexibility in changing visit types and its user-friendly interface receive positive mentions. However, opinions among therapists and front desk workers regarding the platform's overall effectiveness vary from neutral to negative.

Cons

Despite its strengths, OptimisPT falls short in attention to detail, leading to frustrations for users seeking efficiency in their workflows. Specific issues, such as the need for additional clicks to start a note and limitations in copying and pasting individual sentences, highlight areas where the software could be improved to enhance user experience.

“Best Software for Physical Therapy Private Practices!

Pros

The software's ease of use stands out, particularly in setting up Episodes of Care (EOC) without redundant patient setups. Additionally, the billing component simplifies claims finalization, providing alerts if billing thresholds are not met or exceeded.

Cons

So far, we have not encountered any issues with OptimisPT, and the software fulfills our requirements as a billing company. Additionally, the support provided has been consistently helpful.

“Physical Therapy- specific, but lacks customization

Pros

OptimisPT demonstrates a strong commitment to supporting clinicians and practices by staying abreast of current PT trends and continually adding new features that enhance clinic operations and clinician productivity.

Cons

For its higher price tag, it is reasonable to expect more customization options from OptimisPT. Specific improvements, such as the ability to customize patient appointment reminder emails and access to phone support, would enhance user satisfaction.

“OptimisPT is tailored to PT and has many great features

Pros

The integrated scheduling, documentation, and billing functionalities of OptimisPT are logical and user-friendly. Features such as built-in appointment reminders for patients contribute to enhanced practice management. The pay-by-volume model aligns well with varying practice volumes, offering flexibility during slower periods.

Cons

Additional administrative functions and customization options, particularly for payer types, would be beneficial for our practice.

“Pretty easy to use

Pros

Having used OptimisPT alongside another software, I appreciate its utility for managing patient payments, a sentiment echoed by the provider.

Cons

Similar to previous points, some limitations with scheduling have been identified, particularly for larger clinics.

“Better than WebPT

Pros

The customization options available within OptimisPT are noteworthy, particularly in tailoring both assessment and treatment sections to minimize manual typing through extensive dropdown menu selections. While the software may not be immediately intuitive, its functionality becomes more apparent with familiarity, ultimately resulting in an elegant and user-friendly experience.

Cons

While OptimisPT is a great product, its higher cost compared to other options on the market may deter some users. However, the depth and breadth of customization offered by OptimisPT outweighs its competitors, making it a valuable investment.

“Great, user friendly software and excellent customer service!

Pros

OptimisPT's user-friendly interface makes it remarkably easy to use, minimizing the risk of errors even on off days.

Cons

Integration of built-in billing software would significantly enhance efficiency and save time for users.

“Too detailed ... takes too long to do clinical documentation ...

Pros

While OptimisPT's thoroughness instills confidence in compliant documentation, some users have noted that the extensive dropdown menus contribute to longer documentation times, particularly during evaluations.

Cons

Although OptimisPT's thoroughness is commendable, it can lead to inefficiencies in time management, particularly during evaluations. Improvements in user-friendliness and speed of paperwork completion would be beneficial.

“unwilling to integrate with other patient rentention software

Pros

From a clinician's perspective, OptimisPT is user-friendly, facilitating efficient navigation and use.

Cons

OptimisPT's unwillingness to integrate with other available software, despite its widespread use by other EMRs, is a notable drawback.

“I like the ability to Print HCFA 1500 claim forms

Pros

OptimisPT's integration with Duxware for billing and accounting, along with responsive support and various communication features like email and text reminders, contributes to a comprehensive and streamlined practice management experience.

Cons

Enhanced ease in printing end-of-year patient statements, including better ordering by date, and improved mobile/iPad compatibility are desirable features for OptimisPT.

“Satisfaction

Pros

The platform's strong adherence to Medicare compliance standards, coupled with thorough documentation capabilities, offers peace of mind to users. Although there may be a learning curve initially, the relative ease of use after this period is appreciated by users.

Cons

Unexpected crashes of the software can disrupt workflow and productivity, posing a significant inconvenience to users.

“Good compliant system

Pros

OptimisPT stands out for its responsiveness in addressing questions and problems, offering direct lines of communication for support. Users appreciate the platform's confidence in compliance and its user-friendly nature.

Cons

The complexity of evaluations and flow sheets for treatments, while being addressed for improvement by OptimisPT, are areas of dissatisfaction for some users.