OptimisPT

Some of the Worst Customer Support of all Services I contract With For My Business

Pros

The learning curve for teaching students or new employees is quite manageable, and initially, the comprehensive features offered at the price point seemed advantageous compared to other systems where features are selected individually. However, upon using the system, I've discovered that many of these additional features included in the package have not been particularly useful or functional for our specific needs.

Cons

The responsiveness and professionalism of OptimisPT personnel, particularly the individual in charge of customer outreach, have been shockingly poor. We experienced three prolonged downtimes, one of which lasted several days, severely impacting our business operations and patient care. Regrettably, the response to these issues from OptimisPT was completely apathetic, exacerbating the problems for our business.

Excellent EHR with with an Intuitive UI

Pros

The ease of use and intuitive user interface are standout features of OptimisPT. This facilitates efficient training and streamlined process roll-out for staff. Moreover, the excellent support provided adds significant value to the overall experience. Creating support tickets is a simple process, and issue resolution is consistently prompt.

Cons

Overall, OptimisPT has a solid user experience, and there are no significant drawbacks to note. However, one improvement I would suggest is the implementation of more robust reporting tools to provide users with greater flexibility in customizing reports according to their specific needs.

Compliance and Efficiency Review (CER)

Pros

Our experience with OptimisPT's Compliance team conducting a Compliance and Efficiency Review (CER) for our team of 10 providers was invaluable. Receiving feedback from an external source proved beneficial in identifying areas for improvement in documentation, particularly concerning the justification of physical and speech therapy necessity. The insights gained from the audit not only enhance compliance but also contribute to efficiency gains in documentation, ultimately saving time. We highly recommend undergoing a CER to ensure readiness for audits and mitigate payment denials.

Cons

OptimisPT consistently strives to meet the needs of its customers, leaving no room for dissatisfaction.

Why I would recommend OptimisPT

Pros

[Sensitive content hidden] deserves special recognition as perhaps the best support person I've encountered among all vendors. Their responsiveness and willingness to accommodate change/customization requests tailored to our needs are exemplary. Their exceptional service sets a high standard for vendor support, with prompt attention to our requirements.

Cons

While OptimisPT generally meets our requirements, some limitations with scheduling have been observed, particularly for our larger clinics.

OptimisPT is a great web based platform for therapy!

Pros

Implementing OptimisPT has been seamless, with smooth workflows and customizable templates that align well with our processes. Updates based on client feedback further enhance the user experience, and integration with our Practice Management system adds further efficiency.

Cons

Any issues we encountered with OptimisPT were promptly addressed and resolved, leaving us with no significant dislikes about the software.

Outpatient Physical Rehab

Pros

The ease of interfacing between documentation and scheduling across Physical, Occupational, and Speech Therapy departments is a key advantage of OptimisPT, facilitating streamlined operations and improved coordination.

Cons

Our experience with OptimisPT has been flawless, without encountering any issues or drawbacks.

Quality and Care

Pros

OptimisPT excels in ensuring full compliance with billing rules and regulations in the Physical Therapy industry. The platform offers customization options while maintaining compliance standards, providing flexibility without sacrificing adherence to regulatory requirements.

Cons

Occasionally, locating specific exercises in the exercise section can be challenging.

A User, but not by choice

Pros

While OptimisPT offers several commendable features, some users have raised concerns about the level of detail required for clinical documentation, which can be time-consuming. However, the platform's responsiveness to customer support requests and the clarity of its PDF notes are notable strengths. Despite some challenges, OptimisPT's flexibility in changing visit types and its user-friendly interface receive positive mentions. However, opinions among therapists and front desk workers regarding the platform's overall effectiveness vary from neutral to negative.

Cons

Despite its strengths, OptimisPT falls short in attention to detail, leading to frustrations for users seeking efficiency in their workflows. Specific issues, such as the need for additional clicks to start a note and limitations in copying and pasting individual sentences, highlight areas where the software could be improved to enhance user experience.

Best Software for Physical Therapy Private Practices!

Pros

The software's ease of use stands out, particularly in setting up Episodes of Care (EOC) without redundant patient setups. Additionally, the billing component simplifies claims finalization, providing alerts if billing thresholds are not met or exceeded.

Cons

So far, we have not encountered any issues with OptimisPT, and the software fulfills our requirements as a billing company. Additionally, the support provided has been consistently helpful.

Physical Therapy- specific, but lacks customization

Pros

OptimisPT demonstrates a strong commitment to supporting clinicians and practices by staying abreast of current PT trends and continually adding new features that enhance clinic operations and clinician productivity.

Cons

For its higher price tag, it is reasonable to expect more customization options from OptimisPT. Specific improvements, such as the ability to customize patient appointment reminder emails and access to phone support, would enhance user satisfaction.